Six Flags Great Adventure

Complaint: [redacted]
I am rejecting this response because:. You were short staffed, and the only operating roller coaster at opening was Batman - The Ride. That is way more than just a few rides down. I looked around the park, you were short staffed, and we all know that is the reason. I will say it again, every single roller coaster was not operating when the park opened except for Batman - The Ride !!! The weather was nice out that day, it was a beautiful sunny day and the weather was 60 degrees. So please try to explain because the park has been operating during much colder weather than that. If you are going to be short staffed, try advertising that you are opening the park later than what you say and try not to lie to the public.
Regards,
[redacted]

The guest purchased season passes that had an expiration date for the free upgrade items on September 2nd.  The online store sent a request for an address correction on September 4th.  The guest contacted the park for the first time on September 22nd and advised us she received an email...

stating that the vouchers were not able to be delivered.  We do not receive why they were not deliverable.  The guest was responded to and the vouchers were emailed to the guest on September 24th.  The guest waited until October 29th to contact us again to let us know that she cannot come to the park to pick up the passes and requested a refund.  The Guest was advised we do not offer refunds and was advised that the deadline was extended.  If the guest would have received the order in the mail, she would still have had to come to the park to process before October 31st- the deadline was extended to November 5th because the park was closed on October 29th. The guest will still have passes if she processes after November 5th, however, she will not have the bonus items that had an expiration date.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A big thank you for the Revdex.com to always look out for customers.Also, thank you for the response of six flags. Even though there is no refund, I am very pleased with the response and that they not only give me new ticket but the choice between Hurricane Harbor or six flags.

Complaint: [redacted]
I am rejecting this response because:
It makes sense now. Someone stole my originals. Please issue me free tickets or an online refund. 
Regards,
[redacted]

The guest was in the park and spoke to Melissa and was advised that all of her coupons had expired. Melissa showed her all coupons on our register and that they were expired.  In looking on the Six Flags App, all coupons are on the guests app under expired coupons for all four...

passholders.The email address the guest was given was [redacted]- this is a corporate email that is checked by Texas, I have nothing to do with this email, the team that checks emails is responsible for sending them to the case managers, however, I am being accused of blocking her email.  I had no knowledge of this guest until I received a call from the supervisor asking about the guest and why I blocked her emails.The first night of Fright Fest was on September 16th.  The coupons for Bring a friend for Fright Fest on September 21st and 22nd.  There was a follow up email that was sent on September 19th to all guests that purchased the renewal season passes as a reminder the dates were coming up.I attached a screen shot of [redacted]'s pass showing that the coupon was available and is expired.We are not compensating for guests that did not use the coupon.  However, Kylie offered compensation and the compensation was declined by [redacted].  Six Flags considers this case closed.

When a membership is delinquent we attempt to reach the Guest via email to let them know that the membership is delinquent.  There were three emails sent and the fourth email was the termination email.  There are also calls that are made via phone from a pre-collections agency that can...

take payment over the phone.  Once there is no payment for 45 days, the membership is sent to a collections agency.  We work with three agency's, we do not have the name of the agency it is with.  We offer Guest's the phone number of the agency [redacted])- the Guest leaves a message with their information and the voicemail are retrieved and sent to the proper agency and they will contact the Guest.  Once the membership is 45 days delinquent, Six Flags does not have the membership and payment can only be made to the collection agency.  I will reach out to the agency to have them contact the Guest for payment

The Labor Day Flash Sale offered a Bring a Friend, there was no date, there is never a date, the coupon with the date is added to the app when the purchase is made, there is a followup the week of the coupon.  The only compensation that is being offered is the offer of the additional dates of October 30th and 31st

I apologize for the delay in the refund.  The refund has been processed.

Guest contacted us March 17, 2015 about an issue that happened July 2014. Guest claimed that she purchased tickets at our ticket taker location and used them to enter the park, these tickets were a weekend ticket. Six Flags does not offer a weekend ticket- a two day ticket or a combo ticket. The...

Guest purchased a membership and used the membership at the toll plaza on July 26, 2014. The membership tickets were processed on July 26, 2014 and the Guest made a return trip where the membership season passes were used at the toll plaza and for entrance into the park. I requested proof of purchase from the Guest so I would be able to request a refund. This is the response I received: "We were told they were weekend passes so we used them that weekend and threw them away. We only stayed about an hour the first day and came back the next morning. I certainly hope you don't think it's reasonable to ask me to find a receipt from July - if your employee was incorrect or dishonest, that's not my fault. As I remember the total was a little under $150, which was outrageous, but we were told that was the only option. If they were really membership passes, we obviously would have kept them and continued using them since that's what we wanted in the first place. I shouldn't have to pay $150 plus $20 monthly for a two-day visit to your park. Given that you've taken $20 monthly for 9 months now, that means I've paid about $330 for one visit to your park." Six Flags cannot provide a refund without proof of purchase. We are waiting on proof of the purchase because all evidence that we have is the Guest used their membership to enter the park and used it a second time the next day. There is nothing showing that the Guest purchased anything else to enter the park.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The Guest did what she was supposed to do, we however, did not. Our system did not cancel out her membership as requested. I have gone in and cancelled the order and requested a refund of two payments that were overcharged. The total of the refund is $62.08($31.04 X...

2)
From: [email protected] [mailto:[email protected]] 
Sent: Friday, November 14, 2014 10:51 AM
To: [email protected]
Subject: Website: Complaint Response
 
Business Response to a Complaint



Complaint ID#:


[redacted]




Company Name:


Six Flags Great Adventure




Company Contact:


Mary Rosenberg




Company Phone:


732-928-2000 X 2838




Company Email:


[email protected]




Person Who Sent the Complaint:


Lori M. Blue




Staff Member:


Rain Ferrara



Response:
The Guest did what she was supposed to do, we however, did not. Our system did not cancel out her membership as requested. I have gone in and cancelled the order and requested a refund of two payments that were overcharged. The total of the refund is $62.08($31.04 X 2)

The promotion is $119.99 per all season dining.  We do not offer dining as a family package, they are all sold per person.We would be happy to give you a refund. Please forward your receipt and season pass number to Great Adventure: [redacted] attention Guest...

Relations and we will offer a refund.

We cannot offer a refund, the tickets were used on the date that the Guest stated they could not enter. When we look up the tickets in our online ticketing system, the tickets that were purchased on July 27th, 2017 were used at the park on August 5th, 2017.  The parking ticket was scanned at...

2:10pm, the tickets were scanned in at 3:05pm and the sports bottle was redeemed at 4:02pm.

Our online website has a tab for membership and passes. There is a FAQ that tells you where to go to cancel and the 45 day notice. This information is in the contract that the Guest signed and the cancellation information is stated. Guest went online and cancelled on October 16th, the day the claim...

was filed

Complaint: [redacted]
I am rejecting this response because:Throughout all my communication with Six Flags I was never informed that only vouchers would be mailed. When I originally placed my order there was an option to have my pass mailed. There was never a stipulation that it would only be my vouchers that would be mailed. The first one I am hearing this was yesterday. I was never contacted 2 days after placing my order that the passes were undeliverable. I had to reach out to Six Flags on my own after waiting 3 weeks and not receiving my order. The only reason anything I ordered would have been undeliverable is because Six Flags chose not to deliver it. I will continue to attest that there has never been anything wrong with my address. Irregardless of whether or not the company was going to send vouchers or an actual pass; they failed to deliver/mail anything. It is the principle at this point. When I made a purchase from this company we went into an agreement/contract. I upheld my end of the agreement by paying for a service, but Six Flags did not follow through with their service. 
Regards,
[redacted]

Unfortunately, the membership dining only had one payment and is in a collections agency.  The membership is no longer with Six Flags.  I have sent your information to our collections agency for them to contact you.Because there was a default on an order, you cannot order from our website,...

however, if you put the order in under another name (family member), you would be able to make the purchase.

A [redacted] basketball will be mailed to the Guest

Response:I just looked at your order # [redacted]. It looks like [redacted] from Six Flags Great Adventure was able to cancel your order, and made sure you did not get charged an extra month on September 1st. I also saw that you did not get charged on September, 27th which would have been the day the...

charge would have taken place. Please contact us if this information is not correct at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution...

is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.