Six Flags Great Adventure

Complaint: ***
I am rejecting this response because:I did not hang up on the agent I asked the agent if I could speak with a supervisor and she told me she already did and that they were not going to do anything about it I asked why an she said because it was only for the year
I was unaware that I was able to use them during halloween So I don't understand why they can extend this out of courtesy At no point of time did I hang up on the agent, I told her that I would once again contact the Revdex.com snd she told me to go ahead, and that is what I did I plan on send a letter to the owner of the park and advise him/her how the staff at six flags has treated a disabled person and how they were not in any shape or form willing to work with me Thank you
Regards,
*** ***

Each day, every ride is checked by our ride mechanic team and must pass all safety checks before opening. We do not compromise with our Guests’ safety and hope you understand why we must sometimes cause you the inconvenience of closed rides.On April 8th there were a few rides closed for
weather- the evening and morning temperature was too cold we had to do additional testing for them before opening themOnce they were safety checked they were opened. Superman and Joker were scheduled to be closed all day. By 1pm all coasters were open except the two that were scheduled to be closed.We do not refund or compensation for a ride being down as we have many other rides in the parkAs a courtesy, we can offer two ride Be Our Guest passes valid for a reduced wait on two rides. These passes can be picked up at Guest Relations on your next visit and are valid through January 1,

I have spoken to the Guest We will have a Great Adventure picture pass waiting for the Guest at Guest Relations

I am rejecting this response because:my account went into delinquency after several attempts were made by me through phone and internet to cancel my membership
failed to yield resultsI was forced to cancel the card they were charging in an attempt to stop paymentSix Flags is purposely making it difficult for people to cancel their memberships in order to collect monthly memberships longer

Response:Guest was here on October 19thAll four season passes scanned with no problemsThe daughter that they said the pass would not scan was the second to enter (4:20:03-Alba,4:20:47-Geovanna, 4:20:51- ***, 4:21:30-Diego) The Guest stated he stopped the paymentsWhen the
payments did not go though, we contacted the Guest: 11/26, 11/29, 12/11, 12/& 1/via email and 11/voice mail and 12/the call was answered by the Guest. January 5th Guest called to cancelHe was advised that he could not due to signing the contract, The guest stated he will be taking us to court- used profane language at our team member who ended the call. February 12th the Guest contacted the park- He refused the collections number and stated he is getting an attorneyGuest spoke to me today- He stated he was not let in the park- our records show otherwiseGuest admitted he stopped paymentsI advised we attempted to reach him and he did not follow directions to keep the payments upHe wants an apology- I offered an apologyWe cannot assist the Guest because he stopped payments and is now in collections

I am rejecting this response because: the pass brought to the park was the one issued by the park for ( we have been been pass holders for the past three years) - there were adult witnesses to this The attendant said the machine was not recognizing the card and therefore needed to charge my daughter to issue new passes It's not my daughter's fault the machine couldn't read what was issuedI wonder how many more folks had extorted from them for a bad passThis is not honest on the part of Flags

We received a notice on January 3rd that the guest was having difficulties canceling, this was the first notice we have received from the guest. The guest received a response the same day that we can request the cancellation for her at the end of the billing cycle on February 1st.
We requested the cancellation without the required day notice for cancelling. The guest requested a refund, the refund was denied.I have attached the email chain between the park and the guest

Complaint: ***
I am rejecting this response because: I don't have receipt because I paid it through 3rd party that offer discount for disabled peopleI bought it through Katzenbach School for the Deaf in *** ** so what else I can do???
Regards,
*** ***

I have spoken to the supervisor of Lost and Found. El Toro is checked for lost items weekly. The wallet has not been located or turned in to the Lost and Found department.We check the rides weekly for lost items, anything that is found will be turned into the Lost and Found

I just spoke to the Guest and advised once this came to me, I was responding this case is closed.I explained to the Guest how the membership works and you have to give notice days before you want to make the last payment. That was done, however, the last payment was defaulted on.
As per the contract, we kept attempting to charge because of the missed payment and there were reactivation fees that were added onto the order.I cancelled the membership with no additional fees

Response:I gave this to *** to reach out to the Guest*** (Retail Manager) contacted the guest7/31/2:PM by ***: Contacted the guest and left a message to return my phone call8/7/2:PM by ***: Made a 2nd attempt to contact the Guest with no answer and left a
message to return my call8/12/9:AM by ***: Sent the guest a folle-mail, awaiting a reply8/24/5:PM by ***: Made a fourth attempt to contact a Guest8/30/6:PM by ***: Called Guest and left a message

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
       I am e-mailing you to let you know that I have worked everything out with Six Flags Great Adventure. The head manager in charge contacted me by phone and I spoke with him about the situation. He took care of my family and I by giving us 10 front of the line passes per person in my group the next time that we come to the park. Thank you  for your time on this case, and we greatly appreciate all that you do. Please update this complaint as The complainant verified the issue was resolved to their satisfaction. Thanks Again Sincerely,[redacted]
Regards,
[redacted]

Response:I am sorry that you had such a unsatisfactory visit with us here at Hurricane Harbor. We do not offer refunds but can offer you and your family return tickets to Harbor or to Six Flags Theme Park. Please accept our offer of four (4) return tickets to either Six Flag great Adventure or a...

return Trip to Hurricane Harbor. Again we are sorry that you had such a unpleasant time with us at Hurricane Harbor. To redeem this please visit the Guest relations window with the GSR# [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Response:Hello [redacted], I am sorry to hear about your experience. Your pass is valid until January, 3rd, 2016 so you should never have had any problems with that. Since you did not enter the park, we will be more than happy to accommodate you with a refund. Please just mail in the receipts...

to [redacted]. If you ever need to speak to a live operator please call [redacted] (option 1, option 4, option 2, and option 1). We will have someone available during park operation hours as well as 9am-5pm during the week when we are not in operations. Hopefully this finds you well, [redacted]

Guest's order was delinquent. Guest paid the membership to bring it current. Guest's membership was cancelled and was offered a refund.

The Guest put in a cancellation request on November 7th and was told it would cancel on January 6.  As per the contract, you must give two weeks notice of when you are going to make your last payment.  Last payment was due on December 6th and that payment was defaulted on. Guest spoke...

with a supervisor who explained the cancellation and as a courtesy we refunded the $40.00 security deposit that was forfeited because of the delinquent payments [redacted]     Status SummaryOn November 7 the guest confirmed that they wanted their Membership cancelled. The system informed them that their cancellation would take place on January 6

I am rejecting this response because:The information presented in their response is direct and to the point and easy to understand, however, the information in their response is NOT explicitly stated as they say it is, especially when we weren't able to get a pass because we were never able to get into the park when the ticket was purchased.  Yes, the agreement was 12 months assuming we could get into the park, but it doesn't say anywhere that the park is subject to close at any time as their response states.  This is the first time I hear about Hurricane Harbor being "added" to the membership as well... as if it's a courtesy.  Had this information be shared BEFORE making the purchase, we would have never purchased the pass in the first place.  Why would we put ourselves in the position of spending unnecessary money knowing that the park can close anytime when we live so far away? It doesn't make any sense and it's unfortunate that they were clear in their response and they're not clear in their "agreement" which leads you to believe that the only way you wouldn't be granted access is if there are "blackout dates" which you're notified 5 months in advance about. This whole situation is a real shame and I can't believe that throughout this whole process, such a large and popular corporation refused to provide any assistance/support.

Six Flags does not offer compensation for rides being closed- for the day or temporary times during the day. It is posted on our web site on the Safari Off Road Adventure page that the Safari will close at 4:30pm or earlier due to popular demand.  The Safari closes earlier than the park so...

the last truck can get through the Safari and the animals can be gathered for feedings and to be directed to their housing areas for the evening. Once the queue reaches maximum capacity for the day the line is closed.  We do not allow any Guests onto the line if it has been closed for the day, we cannot make any exception due to the demand of Guests that wish to visit the Safari.  On the day of the visit the Guests entered the park at 2:51pm, the Safari Off Road Adventure was open for Guests to enter the line to ride.Attached is a link from our Safari Off Road Adventure page with the closing times: https://www.sixflags.com/greatadventure/attractions/safari-road-adventur...⇄

Please know that the tickets purchased can be used for any time within the 2015 season. This is a copy of the web site FAQ for people not able to print tickets at home. What if I cannot print my ticket(s)? Check to make sure your printer is plugged in, properly connected and turned on. Make sure...

that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply. This can be found on the web site [redacted] under Guest Relations FAQ. If you are unable to use the 2015 season we can cancel the 2015 tickets and issue 2016 tickets for you and your son. If you do not use your 2015 tickets please bring this number [redacted] to the Guest Relations Window at the Park in the 2016 season.