Slimming Garcinia

Hey ***,Sorry for any confusionYou have been successfully refunded for each transaction for a total of $Please note that your bank may take up to 3-business days to process these refunds and please see attached Credit Back Authorizations for your recordsThank you.Best regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and wanted the opportunity to respond to [redacted] ***'s statement regarding my experience with the representative.As I previously stated, the representative offered me 15% of the total amount charged, which amounts to approximately, $I replied back that I did not accept those terms, and that I wanted to speak to a supervisorShe then replied that she would be happy to get someone on the line for me, however they would offer the same thingI told her I was going to put in a complaint with Revdex.com and was subsequently disconnectedI did not call back since I knew I was not going to get the same representative and did not have the time to go through the hassle of repeating my issueI did not receive a call back from the company, nor did I hang up on anyone, nor did I ever receive an email with a return authorization numberthat is a complete fabrication of eventsAll I received was a cancellation notification from Slimming Garcinia on 3/and a cancellation notification for Slimming Cleanse on 3/13, none of which had any instructions to return the product.I have no problem with the terms, my issue is I was misled because I did not get my products within 2-days but days laterthis gave me days to start my trialIf I am ordering a "rush" product, I expect it to be rushedSeparately, it is unclear as to whether I am being given a full refund.I would appreciate it if [redacted] would just do the right thing instead of making it a point to bash the consumer Regards, [redacted] ***

Below is the proper notice I gave them that I wanted to cancel and they never responded until taking the full amount out of my bankWhen I asked for a full refund they refused, upon the second request I was given $of the $back! Not acceptable when proper notice was given on my part.Sent from my iPhone

DO NOT DO ITI ordered the trials and on the 14th day as stated in their disclaimer cancelled with them via email as stated in the dis claimer and still after arguing was only issued a 50% refund of my money that was out of I spent on two trialsThey are shady, GO ELSEWHERE

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I have just learned an important lesson, Check w/Revdex.com first & alwaysI sent for a trial period of Slimming Garcinia / Cleanse, which did not work for meI ordered the trial on 4/3/by phone, they charged my account 4/6/it was my understanding it would be a day trialI called to cancel both products on 4/28/I looked on my email they only cancelled oneI called back the next day 4/29/ cancelling the other, then looking on my bank acctI see they have charged $& $ .I called realizing they never mentioned the return of my $They tell me I only get $= 15% of the of the cancelled product that was never sent, because it was day trial not dayI only have the trial product for which I paid $which includes s/h

Hey ***,Sorry for any inconvenience you may have facedWe have processed a refund in full for your orderPlease see credit back refund attachmentAlso, we are investigating the claims about our customer service team issuesThank you for bringing this to our attention.Best regards

Hi,We're sorry for any misunderstanding that may have occurredIn order to reach our live agents you must press We have refunded both product charges on your accountPlease allow 5-business days for your bank to refund the transactionsThanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I was refunded 50% of the purchase price and my account closedHowever, it took me many phone calls to resolve this issueOn one occasion I was told that I would receive 25% refund which never happenedFinally after calling back about this and being on hold for a very long time, then disconnected, I finally spoke to a supervisor who issued the refund.My feeling is that this is a company who is trying to trick the consumer Regards, [redacted]

[redacted] I apologize for the error, I have issued you an additional refund of $todayIt may take 3-business days to post back on to your accountYou have already received four additional refunds of $If you have any additional questions you may contact our customer service department

To [redacted] : 5pt;">Thank you for mediating this consumer complaint from our customer: Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https:www.buyslimminggarcinia.com According to our records, Ms [redacted] ordered our product (the Slimming Garcinia) on a day trial basis back on 11/07/and paid the shipping and handling fees of $Her trial expired on 11/21/2015, and due to the fact that she did not contact us within her trial period to cancel her account, she was subsequently charged on 11/21/for the amount of $89.92, and her autoship program took effectMs [redacted] called us that same day on 11/21/requesting to cancel account and to get a full refundWe immediately cancelled her subscription and offered a 50% courtesy refund as our way to provide good customer serviceShe declined that offer and stated she will complain with the Revdex.com and disconnected the callWe attempted unsuccessfully to reach the customer back, and went ahead and issued a full refund for the amount of $on 11/21/We feel for Ms [redacted] concerns, but at this point the charges have already been refundedEven though she stated on her complaint letter that her credit card has been cancelled, she can still have the funds issued to her by her bank by providing them with the following transaction numberRefunded-$Trans ID: [redacted] dated 11/21/Please relay this message to our customer, and feel free to let us know if you should have any questionsSincerely, Slimming Garcinia Customer Service admin@slimming garcinia.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Ms [redacted] ,We have received your complaint ID [redacted] from the Revdex.com and take your complaint seriouslyI apologize but I am not able to assist you with any orders you made with any companies other than oursOur representative provided you with a Return Merchandise Authorization number in order to return your product back for a full refund, which you acceptedIn an effort to maintain our standard for customer satisfaction we have issued a check refund in the amount of $We have scheduled this check to be sent out to youThe check will arrive to you at the address that we have on file within 7-business daysWe apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at (877) 842-Your account remains canceled and you will not receive any further shipments or chargesSincerely,SlimmingGarcinia

Hey ***, We have found your transactionThe purchase was made by your wife [redacted] In regards to the refund requestedThey were already performed in full back on October 3rdPlease see the attached credit back refund receipts for your chargesThanks

Ms [redacted] ,We recently received your complaint from the Revdex.com regarding your Slimming Garcinia and Slimming Cleanse accountsWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 30, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further chargesThe following was displayed directly next to where you entered your credit card information:Terms and Conditions:When you place your initial order by checking that you agree to the terms and clicking the "Rush My Trial" button, we will send you bottle (a day supply) of our product, and your credit card provided today will be charged $(USD) for Shipping & Handling plus $for Shipping Insurance, which guarantees a complementary re-shipment of Slimming Garcinia if your online purchase is lost, damaged, or stolen while in transitIf you don’t cancel before the end of the day trial time, you will be charged the full price of $for the trial product in hand and every thirty days thereafter, you will be charged $and automatically receive an additional day supply of our productCancel your 14-day trial at anytime by calling [redacted] during regular business hours or email [redacted] When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youThe first time we heard from you regarding the cancelation of your account was on May 5, after you had complained to the Revdex.com for advertising issuesWe have no record of you calling in our customer service line in order to formally cancel your orderWe have gone ahead and cancelled the orders and further refunded your $shipping under good faith, even though our customers have a variety of ways they can cancel via email, phone or onlineI would request that you retract this complaint as your issues were addressed as soon as you contacted the Revdex.com for resolution Your account remains canceled and you will not receive any further shipments or charges [redacted]

Hey ***, Sorry for any inconvenience you may have facedYou have been refunded in full for all transactions on both products including, shipping, shipping protection, and the product prices for a total of $Please allow your bank 3-business days to process these fundsThanks /> Best regards

[redacted] , We recently received your complaint from the RevDex.com regardingyour Supreme Garcinia Cambogia account. We take complaints very seriously andwe hope this response will provide you with additional information. Accordingto our records, we received your order on February... 3, 2015. The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you 1 bottle (a 30day supply) of our product, and your credit card provided today will be charged$4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transit. If you don’tcancel before the end of the 14 day trial time, you will be charged the fullprice of $89.82 for the trial product in hand and every thirty days thereafter,you will be charged $89.82 and automatically receive an additional 30 daysupply of our product. Cancel your 14-day trial at anytime by calling [redacted] during regular business hours or email [redacted] When you ordered the product youalso checked a box indicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they have actually read what theyare agreeing to. If there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.82 on February17, 2015 for your Garcinia order. The first time we heard from you regardingthe cancelation of your account was when you used our automated phone system onFebruary 18, 2015 after you had already been charged for both products. Youraccounts were immediately canceled and you have not received any shipments orcharges since then.Our records also show you spokewith a representative on March 2, 2015 which was after this complaint was filed.Our representative provided you with 50% refund for both your cleanse andgarcinia charges. I would request that you retract this complaint as yourissues were addressed as soon as you contacted our company for resolution. Your account remains canceled andyou will not receive any further shipments or charges. [redacted]

Hi *** ** ***,Sorry for any misunderstandingWe have refunded your account for the two charges requestedPlease see attached credit back authorizations and allow 5-business days for your bank to process the refundThanks

Ms*** We recently received your complaint from the Revdex.com regardingyour Garcinia and Cleanse accountsWe take complaints very seriously and wehope this response will provide you with additional informationAccording toour records, we
received your orders on March 16, The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further chargesThe following wasdisplayed directly next to where you entered your credit card information: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you bottle (a 30day supply) of our product, and your credit card provided today will be charged$(USD) for Shipping & Handling plus $for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transitIf you don’tcancel before the end of the day trial time, you will be charged the fullprice of $for the trial product in hand and every thirty days thereafter,you will be charged $and automatically receive an additional daysupply of our productCancel your 14-day trial at anytime by calling1-877-842-during regular business hours or email [email protected] same information, including the product price of $89.52was displayed on your cleanse order formThese termswere presented to you in multiple places on our website when you ordered ourproductWhen you ordered the product youalso checked a box indicating that you agreed to the terms of the offerWhen acustomer checks that box we must assume that they have actually read what theyare agreeing toIf there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $on April3, for your Garcinia order and $on April 4, for your CleanseorderThe first time we heard from you regarding the cancelation of youraccount was on April 6, after you had already been charged for both products.Your accounts were immediately canceled and you have not received any shipmentsor charges since then.Our representative provided youwith return instructions and your return has already been received back andyour account refunded $for your Garcinia order and $for your CleanseorderOmarImani

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI did read the order form and no where on the form did it say membership. The company refunded me my money but what about the other people they have did this scam to. The only reason I got a refund is because I contacted the Revdex.com
Regards,
*** ***