Slimming Garcinia

Ms***, We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have refunded your order in fullYou have yet to send back the product, which we tracked and was successfully delivered to your residence. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at ###-###-####.Our representative provided you with a 35% refund on your charge in lieu of returning your product, which you acceptedIn an effort to maintain our standard for customer satisfaction we have issued a remaining refund in the amount of $back on to your card.Your account remains canceled and you will not receive any further shipments or charges. *** ***

That little box that says "Terms and Conditions " that they want you to check is a joke! Most often times customers don't even bother reading them because that's not where you usually find that they're going to charge you $in days if you don't cancelI didn't realize I was signing up for an ongoing thingI thought it was just a one time thing and if it worked i'd get moreThe terms need to be seen, not "hey if you decide to click on me, you'll find out you're getting charged $in days!"
Don't plan on ordering from them ever again

Hi ***,Sorry for any inconvenience you may have faced in this issueWe apologize that our offer may have been misunderstoodWe have refunded your account in full for all transactionsThis refund totals $please see attachment and allow your bank 3-business days to process your
refund.Best regards,Slimming Garcinia

Hi ***,
I'm sorry for the inconvenience you may have faced during this process, but indeed, you have actually been refunded in fullI must apologize if you may have faced long hold times, I am looking into this issue and if one is found I will make sure it is correctedThank you for
brining this to my attentionIn regards to your refund, please see the attached credit back refund authorization that were performed on 10/09/Your bank may take up to 3-business days for these funds to process on your statement, but they have indeed been received in full by your bank
Best regards,
***

Mr***, We recently received your complaint from the Revdex.com regardingyour Garcinia accountWe take complaints very seriously and we hope thisresponse will provide you with additional informationAccording to ourrecords, we received your order on
February 15, The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further chargesThe following wasdisplayed directly next to where you entered your credit card information: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you bottle (a 30day supply) of our product, and your credit card provided today will be charged$(USD) for Shipping & Handling plus $for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transitIf you don’tcancel before the end of the day trial time, you will be charged the fullprice of $for the trial product in hand and every thirty days thereafter,you will be charged $and automatically receive an additional daysupply of our productCancel your 14-day trial at anytime by calling###-###-#### during regular business hours or email ***@slimminggarcinia.comWhen you ordered the product youalso checked a box indicating that you agreed to the terms of the offerWhen acustomer checks that box we must assume that they have actually read what theyare agreeing toIf there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $on March1, for your Garcinia orderThe first time we heard from you regarding thecancelation of your account was later that day after you had already beencharged for your garcinia productYour account was immediately canceled andyou have not received any shipments or charges since then.Our records also show you spokewith a representative on April 17, Our representative tried to provideyou with refund options for your account, however you disconnected the call.The representative tried to call you back to assist you with a resolution butyou again hung up on the rep and were not willing to allow us to help youOurrepresentative issued you a return merchandise authorization number and emailedyou some return instructions so you could return your product for a fullrefundHad you allowed our representative to assist you or read the purchaseterms at the time of your order this entire complaint would have been avoidedYour RMA number needs to bewritten on the outside of the shipping package before you return your shipment.Your product must be received back by May 2, in order to receive a refund. Your RMA number is: ***You may return your shipment to: *** *** *** *** *** Savannah, GA 31420***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hey ***,Sorry for any confusion or frustration you may have facedWe are more than happy to provide you with a full refundPlease see attached credit back authorizations and allow your bank 3-business days to process these refundsThanks!Best regards

Slimming Garcinia signed me up for several monthly subscriptions when I signed up for a free diaper trial at Free For MommyI did not check any boxes to agree to their Terms & ConditionsAfter filing a complaint with Free For Mommy they denied they are associated with any of the 3rd party vendorsFunny thing is *** *** is the person who replied to my Free For Mommy complaint and he is the business owner at any Google search done for Slimming Garcinia productsWhat a crock!! In his attempt to conceal his identity, he denies any wrong doingYour products must be garbage or you wouldn't have to sneak them into innocent victims homes and charge them secretlyPiece of trash you are!!

Ms***,As previously mentioned andexplained to you by our customer service representative, we require allpackages to be shipped back to us with a RMA number listed on the package.Unforrtunately “RETURN TO SENDER” does not suffice and is listed in our termsand conditions, as well as was provided to you by our representativeUnlessthe postal worker you spoke with was familiar with our products, the probabilityof that being quite low, he/she would not know the process for returnsTo dateour records show we have not received this product, as the RMA number is required on all returns.We have fully explained to you ourterms and conditions, which were outlined in the advertisement you accepted andagreed toSince you have already disputed the charges with your bank aspreviously stated we are unable to issue you a refundHowever, your accounthas been cancelled and no further charges will be made or have been made todateWe recommend you retract your complaint based on the facts stated here sowe can part ways amicablySincerely,*** ***Tell us why here

To *** ***:Thank you for mediating this consumer complaint from our customer: Ms*** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https:www.buyslimminggarcinia.comAccording to our records, Ms*** ordered our product (the Slimming Garcinia) on a day trial basis back on 11/07/and paid the shipping and handling fees of $Her trial expired on 11/21/2015, and due to the fact that she did not contact us within her trial period to cancel her account, she was subsequently charged on 11/21/for the amount of $89.92, and her autoship program took effectMs*** called us that same day on 11/21/requesting to cancel account and to get a full refundWe immediately cancelled her subscription and offered a 50% courtesy refund as our way to provide good customer serviceShe declined that offer and stated she will complain with the Revdex.com and disconnected the callWe attempted unsuccessfully to reach the customer back, and went ahead and issued a full refund for the amount of $on 11/21/2015.We feel for Ms*** concerns, but at this point the charges have already been refundedEven though she stated on her complaint letter that her credit card has been cancelled, she can still have the funds issued to her by her bank by providing them with the following transaction number.Refunded-$Trans ID: ***dated 11/21/Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Slimming GarciniaCustomer Serviceadmin@slimming garcinia.com

Revdex.com:
I have received the refund from this companyInteresting but not surprising they only paint a negative pictureI was on the call for mins trying to clarify the purchaseThe website they provided was not the website I accessed there was no t&c boxI also realized after I submitted the complaint I made the $purchase on 11/ which did not process until 11/and the company than processed the $charge on 11/which is not daysSo they broke their own termsI did not learn of the charge until 11/when I contacted my bankMy bank filed a complaint, I called the company, and then I entered my complaint with Revdex.comI continue to see several diet pill offers on facebook with the similar story line all for just $and no mention of a membership or expected additional chargeThis company is conning people whether the product works or not, the implied fee is not what a consumer agrees to payThis company should be continued to be investigated
Regards,
*** ***

Hey ***,We apologize for any frustration you may have facedUnfortunately, our fulfillment did drop the ball and did not guarantee your product to you in the time framesThanks for bringing this to our attentionPlease see attached Credit Back Authorizations for your full refund
totaling $179.34Best regards

Hi *** ***, sorry for any miscommunication or frustration you may have faced due to the shipping errorWe have processed your refund for both products and shipping chargesPlease see credit back authorizations and allow your bank 5-business days to process the refundThanks

Ms***,We recently received your complaint from the Revdex.com regarding your Slimming Garcinia accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 15,
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further chargesThe following was displayed directly next to where you entered your credit card information:Terms and Conditions:
When you place your initial order by checking that you agree to the terms and clicking the "Rush My Trial" button, we will send you bottle (a day supply) of our product, and your credit card provided today will be charged $(USD) for Shipping & Handling plus $for Shipping Insurance, which guarantees a complementary re-shipment of Slimming Garcinia if your online purchase is lost, damaged, or stolen while in transitIf you don’t cancel before the end of the day trial time, you will be charged the full price of $for the trial product in hand and every thirty days thereafter, you will be charged $and automatically receive an additional day supply of our productCancel your 14-day trial at anytime by calling ###-###-#### during regular business hours or email ***@slimminggarcinia.com. When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since you did not cancel during your trial period, you were charged $on April 29, for your Garcinia orderThe first time we heard from you regarding the cancelation of your account was on April 30, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then. Our representative provided you with a 35% refund on each of your charge in lieu of returning your product, which you acceptedI would request that you retract this complaint as your issues were addressed as soon as you contacted our company for resolution Your account remains canceled and you will not receive any further shipments or charges. *** ***

Revdex.com:
I have received the refund from this companyInteresting but not surprising they only paint a negative pictureI was on the call for mins trying to clarify the purchaseThe website they provided was not the website I accessed there was no t&c boxI also realized after I submitted the complaint I made the $purchase on 11/ which did not process until 11/and the company than processed the $charge on 11/which is not daysSo they broke their own termsI did not learn of the charge until 11/when I contacted my bankMy bank filed a complaint, I called the company, and then I entered my complaint with Revdex.com.I continue to see several diet pill offers on facebook with the similar story line all for just $and no mention of a membership or expected additional chargeThis company is conning people whether the product works or not, the implied fee is not what a consumer agrees to payThis company should be continued to be investigated
Regards,
*** ***

May 4, 2015To Whom It May Concern:I reject the implications of Mr*** saying I did not cancel my order in a timely matterMy first cancellation was done on December 29, immediately after placing the order due to a discrepancy in chargesI was told I would be billed $and $and some change for shipping and handling only NOT INSURANCEThis was the first time I canceled this order. He was rude and disrespectfulWhen asked for a cancellation number, he didn’t give me oneWhen he hung up the phone on me, I called back hoping to get another representative to help meUnforrtunately, I got the same personHe immediately stated that I wouldn’t be billed anything but the $and $and some change for the trial period because I cancelled the order and there was no order in the system for meI asked him, “If he was sure?” He replied, “Yes.” Then, he hung up again on meI finally called back and got another person (lady) that first said that she didn’t see the order in the systemThen, after I gave her the order number he had given me, she then placed me on holdShe came back to the phone and said she saw the orderWhen asked for a cancellation number, she said the order had been removed from the system, still no cancellation number from her either. Since I did not receive a shipment in January, I assumed the representative was truthful about the order being cancelled until I began to notice around February or that my credit card bill was not decreasingAfter reviewing back over my credit card statement for January and February, I see where this fraudulent company had been billing me for something I had not receivedI DID NOT RECEIVE A SHIPMENT IN JANUARYI contacted the company with no results in which the company’s representative wanted me to pay for something I did not receiveRep wanted me to accept a discount on the cancelled order, meaning I still had to pay for something I HAD NOT RECEIVEDPLUS, THIS ORDER WAS CANCELLED THE SAME DAY OF BEING ORDERED!!!I was billed in February for an order I still hadn’t receivedAccording to customer service rep, ***, I should be receiving the order in the next couple of daysFirst of all, how do you bill for January shipment I never received? Then, how do you bill for a February shipment, I hadn’t received at that moment it was being billedShipment wasn’t received until February According to the paperwork I got from the post office, this order was only sent after I contacted my credit card company for a charge dispute because this order didn’t ship until February And according to Mr***, he’s saying he first heard of a dispute on February 11, which is a blatantly lie This is nothing more than a scam. According to ***, once I receive this order, I am to return this order on RMA# ***I finally received on February 17, I would not receive any further communications from this companyI returned this order back to the address where it was originally shipped on February 27, According to postal manager, Mr***, package was sent back to the companyIf you desire his phone number, I will be of great assistance and send it, but I do have the paperwork he gave meTherefore, the company has this package back in hand. Let’s back up a moment, I never entered my credit card i***rmation because the customer service rep did everything over the phone; therefore, to say I read some instructions, is another untruth. Sincerely,*** ***

Ms***,We have received your complaint ID *** from the Revdex.com and take your complaint seriously. Our representative provided you with a Return Merchandise Authorization number in order to return your product back for a full refund, which
you acceptedIn an effort to maintain our standard for customer satisfaction we have issued a refund in the amount of $89.82. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to contact us. Your account remains canceled and you will not receive any further shipments or charges. Sincerely,SlimmingGarcinia

Ms***As stated previously, when you called in our representativeprovided you a full refund of $for your Garcinia order and $foryour Cleanse orderYou were provided with directions on how to send back theproducts, which we have since received. We hope the immediate refund we have issued as well ascancelling the account from all future shipments and charges will fulfill yourrequest.Sincerely,*** ***

We recently received your complaint from the Revdex.com regarding your Supreme Garcinia Cambogia account. I apologize but I am not able to assist you with any orders you made with any companies other than ours. We take complaints very seriously and we hope this response...

will provide you with additional information. According to our records, we received your order on January 17, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges. The following was displayed directly next to where you entered your credit card information:Terms and Conditions:When you place your initial order by checking that you agree to the terms and clicking the "Rush My Trial" button, we will send you 1 bottle (a 30 day supply) of our product, and your credit card provided today will be charged $4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance, which guarantees a complementary re-shipment of Slimming Garcinia if your online purchase is lost, damaged, or stolen while in transit. If you don’t cancel before the end of the 14 day trial time, you will be charged the full price of $80.84 for the trial product in hand and every thirty days thereafter, you will be charged $80.84 and automatically receive an additional 30 day supply of our product. Cancel your 14-day trial at anytime by calling ###-###-#### during regular business hours or email [redacted]The same information, including the product price of $89.52 was displayed on your cleanse order form. These terms were presented to you in multiple places on our website when you ordered our product. When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.52 on February 2, 2015 for your Cleanse order, and $80.84 on February 6, 2015 for your Garcinia order. The first time we heard from you regarding the cancelation of your account was when you used our automated phone system on February 11, 2015 after you had already been charged for both products. Your accounts were immediately canceled and you have not received any shipments or charges since then.Our representative provided you with return instructions and your return has already been received back and your account refunded $89.52 for your Cleanse order and $80.84 for your Garcinia order. I would request that you retract this complaint as your issues were addressed as soon as you contacted our company for resolution. It’s important that you read the terms of the offer that you sign up for to avoid any confusion like this in the future. [redacted]

[redacted]
 We recently received your complaint from the Revdex.com regardingyour Supreme Garcinia Cambogia account. We take complaints very seriously andwe hope this response will provide you with additional information. Accordingto our records, we received your order on February...

15, 2015. The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you 1 bottle (a 30day supply) of our product, and your credit card provided today will be charged$4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transit. If you don’tcancel before the end of the 14 day trial time, you will be charged the fullprice of $89.82 for the trial product in hand and every thirty days thereafter,you will be charged $89.82 and automatically receive an additional 30 daysupply of our product. Cancel your 14-day trial at anytime by calling[redacted] during regular business hours or email [redacted]When you ordered the product youalso checked a box indicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they have actually read what theyare agreeing to. If there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.82 on March1, 2015 for your Garcinia order. The first time we heard from you regarding thecancelation of your account was on March 4, 2015 after you had already beencharged for your garcinia product. Your account was immediately canceled andyou have not received any shipments or charges since then.Our representative tried toprovide you with refund options for your account, however you disconnected thecall. The representative tried to call you back to assist you with a resolutionbut you again hung up on the rep and were not willing to allow us to help you. Ourrepresentative issued you a return merchandise authorization number and emailedyou some return instructions so you could return your product for a fullrefund. Had you allowed our representative to assist you or read the purchaseterms at the time of your order this entire complaint would have been avoided. Your RMA number needs to bewritten on the outside of the shipping package before you return your shipment.Your product must be received back by March 25, 2015 in order to receive arefund.  Your RMA number is: [redacted]You may return your shipment to: [redacted]
 [redacted]