Slimming Garcinia

[redacted], We recently received your complaint from the Revdex.com regardingyour Supreme Garcinia Cambogia account. We take complaints very seriously andwe hope this response will provide you with additional information. Accordingto our records, we received your order on February...

3, 2015. The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you 1 bottle (a 30day supply) of our product, and your credit card provided today will be charged$4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transit. If you don’tcancel before the end of the 14 day trial time, you will be charged the fullprice of $89.82 for the trial product in hand and every thirty days thereafter,you will be charged $89.82 and automatically receive an additional 30 daysupply of our product. Cancel your 14-day trial at anytime by calling[redacted] during regular business hours or email [redacted]When you ordered the product youalso checked a box indicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they have actually read what theyare agreeing to. If there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.82 on February17, 2015 for your Garcinia order. The first time we heard from you regardingthe cancelation of your account was when you used our automated phone system onFebruary 18, 2015 after you had already been charged for both products. Youraccounts were immediately canceled and you have not received any shipments orcharges since then.Our records also show you spokewith a representative on March 2, 2015 which was after this complaint was filed.Our representative provided you with 50% refund for both your cleanse andgarcinia charges. I would request that you retract this complaint as yourissues were addressed as soon as you contacted our company for resolution. Your account remains canceled andyou will not receive any further shipments or charges. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I was refunded 50% of the purchase price and my account closed. However, it took me many phone calls to resolve this issue. On one occasion I was told that I would receive 25% refund which never happened. Finally after calling back about this and being on hold for a very long time, then disconnected, I finally spoke to a supervisor who issued the refund.My feeling is that this is a company who is trying to trick the consumer. 
Regards,[redacted]

To [redacted]:
5pt;">Thank you for mediating this consumer complaint from our customer: Ms. [redacted], ID: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https:www.buyslimminggarcinia.com
According to our records, Ms. [redacted] ordered our product (the Slimming Garcinia) on a 14 day trial basis back on 11/07/2015 and paid the shipping and handling fees of $4.95. Her trial expired on 11/21/2015, and due to the fact that she did not contact us within her trial period to cancel her account, she was subsequently charged on 11/21/2015 for the amount of $89.92, and her autoship program took effect. Ms. [redacted] called us that same day on 11/21/2015 requesting to cancel account and to get a full refund. We immediately cancelled her subscription and offered a 50% courtesy refund as our way to provide good customer service. She declined that offer and stated she will complain with the Revdex.com and disconnected the call. We attempted unsuccessfully to reach the customer back, and went ahead and issued a full refund for the amount of $89.92 on 11/21/2015.
We feel for Ms. [redacted] concerns, but at this point the charges have already been refunded. Even though she stated on her complaint letter that her credit card has been cancelled, she can still have the funds issued to her by her bank by providing them with the following transaction number.
Refunded-$89.92 Trans ID: [redacted].40 dated 11/21/2015 Please relay this message to our customer, and feel free to let us know if you should have any questions.
Sincerely,
Slimming Garcinia
Customer Service
admin@slimming garcinia.com

[redacted], We recently received your complaint from the Revdex.com regardingyour Supreme Garcinia Cambogia account. We take complaints very seriously andwe hope this response will provide you with additional information. Accordingto our records, we received your order on February...

15, 2015. The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you 1 bottle (a 30day supply) of our product, and your credit card provided today will be charged$4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transit. If you don’tcancel before the end of the 14 day trial time, you will be charged the fullprice of $89.82 for the trial product in hand and every thirty days thereafter,you will be charged $89.82 and automatically receive an additional 30 daysupply of our product. Cancel your 14-day trial at anytime by calling[redacted] during regular business hours or email [redacted]When you ordered the product youalso checked a box indicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they have actually read what theyare agreeing to. If there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.82 on February17, 2015 for your Garcinia order. The first time we heard from you regardingthe cancelation of your account was on March 6, 2015 after you had already beencharged for both products. Your accounts were immediately canceled and you havenot received any shipments or charges since then.Our representative provided youwith a 50% refund on each of your charges in lieu of returning your product,which you accepted. I would request that you retract this complaint as yourissues were addressed as soon as you contacted our company for resolution.  Your account remains canceled andyou will not receive any further shipments or charges. [redacted]

We recently received your complaint from the Revdex.com regarding your Supreme Garcinia Cambogia account. I apologize but I am not able to assist you with any orders you made with any companies other than ours. We take complaints very seriously and we hope this response...

will provide you with additional information. According to our records, we received your order on January 17, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges. The following was displayed directly next to where you entered your credit card information:Terms and Conditions:When you place your initial order by checking that you agree to the terms and clicking the "Rush My Trial" button, we will send you 1 bottle (a 30 day supply) of our product, and your credit card provided today will be charged $4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance, which guarantees a complementary re-shipment of Slimming Garcinia if your online purchase is lost, damaged, or stolen while in transit. If you don’t cancel before the end of the 14 day trial time, you will be charged the full price of $80.84 for the trial product in hand and every thirty days thereafter, you will be charged $80.84 and automatically receive an additional 30 day supply of our product. Cancel your 14-day trial at anytime by calling ###-###-#### during regular business hours or email [redacted]The same information, including the product price of $89.52 was displayed on your cleanse order form. These terms were presented to you in multiple places on our website when you ordered our product. When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.52 on February 2, 2015 for your Cleanse order, and $80.84 on February 6, 2015 for your Garcinia order. The first time we heard from you regarding the cancelation of your account was when you used our automated phone system on February 11, 2015 after you had already been charged for both products. Your accounts were immediately canceled and you have not received any shipments or charges since then.Our representative provided you with return instructions and your return has already been received back and your account refunded $89.52 for your Cleanse order and $80.84 for your Garcinia order. I would request that you retract this complaint as your issues were addressed as soon as you contacted our company for resolution. It’s important that you read the terms of the offer that you sign up for to avoid any confusion like this in the future. [redacted]

Hi [redacted], sorry for any miscommunication or frustration you may have faced due to the shipping error. We have processed your refund for both products and shipping charges. Please see credit back authorizations and allow your bank 5-7 business days to process the refund. Thanks

Ms. [redacted],As previously mentioned andexplained to you by our customer service representative, we require allpackages to be shipped back to us with a RMA number listed on the package.Unforrtunately “RETURN TO SENDER” does not suffice and is listed in our termsand conditions, as well as was provided to you by our representative. Unlessthe postal worker you spoke with was familiar with our products, the probabilityof that being quite low, he/she would not know the process for returns. To dateour records show we have not received this product, as the RMA number is required on all returns.We have fully explained to you ourterms and conditions, which were outlined in the advertisement you accepted andagreed to. Since you have already disputed the charges with your bank aspreviously stated we are unable to issue you a refund. However, your accounthas been cancelled and no further charges will be made or have been made todate. We recommend you retract your complaint based on the facts stated here sowe can part ways amicably. Sincerely,[redacted]Tell us why here...

Hi [redacted],Sorry for any inconvenience you may have faced in this issue. We apologize that our offer may have been misunderstood. We have refunded your account in full for all transactions. This refund totals $433.47 please see attachment and allow your bank 3-7 business days to process your...

refund.Best regards,Slimming Garcinia

Ms. [redacted], We have received your complaint ID [redacted] from the Revdex.com and take your complaint seriously. I apologize but I am not able to assist you with any orders you made with any companies other than ours.  Our representative provided you with a 50%...

refund on your charge in lieu of returning your product, which you accepted. In an effort to maintain our standard for customer satisfaction we have issued a remaining refund in the amount of $44.91 back on to your card. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. Your account remains canceled and you will not receive any further shipments or charges. Sincerely,SlimmingGarcinia

Mr. [redacted], We recently received your complaint from the Revdex.com regardingyour Garcinia account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your order on...

February 15, 2015. The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you 1 bottle (a 30day supply) of our product, and your credit card provided today will be charged$4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transit. If you don’tcancel before the end of the 14 day trial time, you will be charged the fullprice of $89.82 for the trial product in hand and every thirty days thereafter,you will be charged $89.82 and automatically receive an additional 30 daysupply of our product. Cancel your 14-day trial at anytime by calling###-###-#### during regular business hours or email [redacted]@slimminggarcinia.comWhen you ordered the product youalso checked a box indicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they have actually read what theyare agreeing to. If there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.82 on March1, 2015 for your Garcinia order. The first time we heard from you regarding thecancelation of your account was later that day after you had already beencharged for your garcinia product. Your account was immediately canceled andyou have not received any shipments or charges since then.Our records also show you spokewith a representative on April 17, 2015. Our representative tried to provideyou with refund options for your account, however you disconnected the call.The representative tried to call you back to assist you with a resolution butyou again hung up on the rep and were not willing to allow us to help you. Ourrepresentative issued you a return merchandise authorization number and emailedyou some return instructions so you could return your product for a fullrefund. Had you allowed our representative to assist you or read the purchaseterms at the time of your order this entire complaint would have been avoided. Your RMA number needs to bewritten on the outside of the shipping package before you return your shipment.Your product must be received back by May 2, 2015 in order to receive a refund. Your RMA number is: [redacted]You may return your shipment to: [redacted] Savannah, GA 31420[redacted]

Ms. [redacted]As stated previously, when you called in our representativeprovided you a full refund of $89.52 for your Garcinia order and $89.52 foryour Cleanse order. You were provided with directions on how to send back theproducts, which we have since received.  We hope the immediate refund we have issued as well ascancelling the account from all future shipments and charges will fulfill yourrequest.Sincerely,[redacted]

Ms. [redacted],We have received your complaint ID [redacted] from the Revdex.com and take your complaint seriously.   Our representative provided you with a Return Merchandise Authorization number in order to return your product back for a full refund, which...

you accepted. In an effort to maintain our standard for customer satisfaction we have issued a refund in the amount of $89.82. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to contact us. Your account remains canceled and you will not receive any further shipments or charges.  Sincerely,SlimmingGarcinia

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Ms. [redacted],We recently received your complaint from the Revdex.com regarding your Slimming Garcinia and Slimming Cleanse accounts. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we...

received your order on April 30, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges. The following was displayed directly next to where you entered your credit card information:Terms and Conditions:When you place your initial order by checking that you agree to the terms and clicking the "Rush My Trial" button, we will send you 1 bottle (a 30 day supply) of our product, and your credit card provided today will be charged $4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance, which guarantees a complementary re-shipment of Slimming Garcinia if your online purchase is lost, damaged, or stolen while in transit. If you don’t cancel before the end of the 14 day trial time, you will be charged the full price of $89.82 for the trial product in hand and every thirty days thereafter, you will be charged $89.82 and automatically receive an additional 30 day supply of our product. Cancel your 14-day trial at anytime by calling [redacted] during regular business hours or email [redacted]. When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. The first time we heard from you regarding the cancelation of your account was on May 5, 2015 after you had complained to the Revdex.com for advertising issues. We have no record of you calling in our customer service line in order to formally cancel your order. We have gone ahead and cancelled the orders and further refunded your $4.95 shipping under good faith, even though our customers have a variety of ways they can cancel via email, phone or online. I would request that you retract this complaint as your issues were addressed as soon as you contacted the Revdex.com for resolution.  Your account remains canceled and you will not receive any further shipments or charges. [redacted]

Ms. [redacted],We recently received your complaint from the Revdex.com regarding your Slimming Garcinia account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on April 15,...

2015.  The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges. The following was displayed directly next to where you entered your credit card information:Terms and Conditions:
When you place your initial order by checking that you agree to the terms and clicking the "Rush My Trial" button, we will send you 1 bottle (a 30 day supply) of our product, and your credit card provided today will be charged $4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance, which guarantees a complementary re-shipment of Slimming Garcinia if your online purchase is lost, damaged, or stolen while in transit. If you don’t cancel before the end of the 14 day trial time, you will be charged the full price of $89.82 for the trial product in hand and every thirty days thereafter, you will be charged $89.82 and automatically receive an additional 30 day supply of our product. Cancel your 14-day trial at anytime by calling ###-###-#### during regular business hours or email [redacted]@slimminggarcinia.com. When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since you did not cancel during your trial period, you were charged $89.82 on April 29, 2015 for your Garcinia order. The first time we heard from you regarding the cancelation of your account was on April 30, 2015 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then. Our representative provided you with a 35% refund on each of your charge in lieu of returning your product, which you accepted. I would request that you retract this complaint as your issues were addressed as soon as you contacted our company for resolution.   Your account remains canceled and you will not receive any further shipments or charges. [redacted]

Hey [redacted],Sorry for any confusion or frustration you may have faced. We are more than happy to provide you with a full refund. Please see attached credit back authorizations and allow your bank 3-5 business days to process these refunds. Thanks!Best regards

Hey [redacted],Sorry for any confusion. You have been successfully refunded for each transaction for a total of $159.34. Please note that your bank may take up to 3-5 business days to process these refunds and please see attached Credit Back Authorizations for your records. Thank you.Best...

regards.

Hey [redacted],Sorry for any inconvenience you may have faced. We have processed a refund in full for your order. Please see credit back refund attachment. Also, we are investigating the claims about our customer service team issues. Thank you for bringing this to our attention.Best regards.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I was refunded 50% of the purchase price and my account closed. However, it took me many phone calls to resolve this issue. On one occasion I was told that I would receive 25% refund which never happened. Finally after calling back about this and being on hold for a very long time, then disconnected, I finally spoke to a supervisor who issued the refund.My feeling is that this is a company who is trying to trick the consumer. 

Regards,[redacted]

Ms. [redacted],We have received your complaint ID [redacted] from the Revdex.com and take your complaint seriously. I apologize but I am not able to assist you with any orders you made with any companies other than ours. Our representative provided you with a Return...

Merchandise Authorization number in order to return your product back for a full refund, which you accepted. In an effort to maintain our standard for customer satisfaction we have issued a check refund in the amount of $44.91. We have scheduled this check to be sent out to you. The check will arrive to you at the address that we have on file within 7-10 business days. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at (877) 842-2329. Your account remains canceled and you will not receive any further shipments or charges. Sincerely,SlimmingGarcinia