Slimming Garcinia

Ms. [redacted], We recently received your complaint from the Revdex.com regardingyour Garcinia account. We take complaints very seriously and we hope thisresponse will provide you with additional i[redacted]rmation. According to ourrecords, we received your order on...

December 29, 2014. The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card i[redacted]rmation: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you 1 bottle (a 30day supply) of our product, and your credit card provided today will be charged$4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transit. If you don’tcancel before the end of the 14 day trial time, you will be charged the fullprice of $89.82 for the trial product in hand and every thirty days thereafter,you will be charged $89.82 and automatically receive an additional 30 daysupply of our product. Cancel your 14-day trial at anytime by calling###-###-#### during regular business hours or email i[redacted]@slimminggarcinia.comWhen you ordered the product youalso checked a box indicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they have actually read what theyare agreeing to. If there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.82 on January12, 2015 for your Garcinia order. A month later there had still not been acancelation request received and your second shipment was dispatched on February11, 2015 at the same price.  The first time we heard from youregarding the cancelation of your account was on February 11, 2015 after youhad already been charged for your second garcinia shipment. Your account was immediatelycanceled and you have not received any shipments or charges since then.Our representative provided youwith return instructions so that you could return your February shipment for afull refund. You refused all offers for assistance and opted to file achargeback with your credit card company. U[redacted]rtunately we are unable to issueany refunds due to the disputes initiated as it would result in multiple refundon a single transaction. Your account remains canceled and you will not receiveany further shipments or charges. [redacted]

Ms. [redacted] We recently received your complaint from the Revdex.com regardingyour Garcinia and Cleanse accounts. We take complaints very seriously and wehope this response will provide you with additional information. According toour records, we...

received your orders on March 16, 2015. The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you 1 bottle (a 30day supply) of our product, and your credit card provided today will be charged$4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transit. If you don’tcancel before the end of the 14 day trial time, you will be charged the fullprice of $80.84 for the trial product in hand and every thirty days thereafter,you will be charged $80.84 and automatically receive an additional 30 daysupply of our product. Cancel your 14-day trial at anytime by calling1-877-842-2329 during regular business hours or email [email protected] same information, including the product price of $89.52was displayed on your cleanse order form. These termswere presented to you in multiple places on our website when you ordered ourproduct. When you ordered the product youalso checked a box indicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they have actually read what theyare agreeing to. If there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.82 on April3, 2015 for your Garcinia order and $89.52 on April 4, 2015 for your Cleanseorder. The first time we heard from you regarding the cancelation of youraccount was on April 6, 2015 after you had already been charged for both products.Your accounts were immediately canceled and you have not received any shipmentsor charges since then.Our representative provided youwith return instructions and your return has already been received back andyour account refunded $89.52 for your Garcinia order and $89.82 for your Cleanseorder. OmarImani

Hey [redacted],We apologize for any frustration you may have faced. Unfortunately, our fulfillment did drop the ball and did not guarantee your product to you in the normal time frames. Thanks for bringing this to our attention. Please see attached Credit Back Authorizations for your full refund...

totaling $179.34Best regards.

Sorry for any inconvenience you have faced in this issue and thank you for bringing these issues to my attention, I will make sure they are corrected. In regards to your order, I have successfully refunded the charge of $79.82 (please see attachment "[redacted] Order Number [redacted]"). Please note...

that your bank may take up to 5-7 business days to process these funds. Also, I tried to submit a refund request for an additional $30 to cover your overdraft fee, but the transaction was declined because the credit amount does not match any order transaction amount. Please request that your bank waive this charge, most happily do so to keep you as a customer (please see attachment "Request for additional funds declined"). The best thing I am able to do is refund all of your previous order charges, which I have already done so (please see attachment [redacted] Order Number [redacted] & [redacted]). Please let me know if you have any questions. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I did read the order form and no where on the form did it say membership.  The company refunded me my money but what about the other people they have did this scam to.  The only reason I got a refund is because I contacted the Revdex.com.

Regards,

Slimming Garcinia signed me up for several monthly subscriptions when I signed up for a free diaper trial at Free For Mommy. I did not check any boxes to agree to their Terms & Conditions. After filing a complaint with Free For Mommy they denied they are associated with any of the 3rd party vendors. Funny thing is [redacted] is the person who replied to my Free For Mommy complaint and he is the business owner at any Google search done for Slimming Garcinia products. What a crock!! In his attempt to conceal his identity, he denies any wrong doing. Your products must be garbage or you wouldn't have to sneak them into innocent victims homes and charge them secretly. Piece of trash you are!!

Hey Cindy,Sorry for any issue you may have faced, our product is a 14-day trial. However, I have made sure that your account is cancelled, and both charges have been refunded in full for a total of $169.64. Please allow your bank 3-5 business days to process your funds.Best regards.

[redacted], We recently received your complaint from the Revdex.com regardingyour Supreme Garcinia Cambogia account. We take complaints very seriously andwe hope this response will provide you with additional information. Accordingto our records, we received your order on February...

3, 2015. The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you 1 bottle (a 30day supply) of our product, and your credit card provided today will be charged$4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transit. If you don’tcancel before the end of the 14 day trial time, you will be charged the fullprice of $89.82 for the trial product in hand and every thirty days thereafter,you will be charged $89.82 and automatically receive an additional 30 daysupply of our product. Cancel your 14-day trial at anytime by calling[redacted] during regular business hours or email [redacted]When you ordered the product youalso checked a box indicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they have actually read what theyare agreeing to. If there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.82 on February17, 2015 for your Garcinia order. The first time we heard from you regardingthe cancelation of your account was when you used our automated phone system onFebruary 18, 2015 after you had already been charged for both products. Youraccounts were immediately canceled and you have not received any shipments orcharges since then.Our records also show you spokewith a representative on March 2, 2015 which was after this complaint was filed.Our representative provided you with 50% refund for both your cleanse andgarcinia charges. I would request that you retract this complaint as yourissues were addressed as soon as you contacted our company for resolution. Your account remains canceled andyou will not receive any further shipments or charges. [redacted]

Hey [redacted],

Sorry for any inconvenience you may have faced. You have been refunded in full for all transactions on both products including, shipping, shipping protection, and the product prices for a total of $195.24. Please allow your bank 3-5 business days to process these funds. Thanks

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Best regards.

Hi [redacted],

I'm sorry for the inconvenience you may have faced during this process, but indeed, you have actually been refunded in full. I must apologize if you may have faced long hold times, I am looking into this issue and if one is found I will make sure it is corrected. Thank you for...

brining this to my attention. In regards to your refund, please see the attached credit back refund authorization that were performed on 10/09/14. Your bank may take up to 3-7 business days for these funds to process on your statement, but they have indeed been received in full by your bank.

Best regards,

I have just learned an important lesson, Check w/Revdex.com first & always. I sent for a trial period of Slimming Garcinia / Cleanse, which did not work for me. I ordered the trial on 4/3/2015 by phone, they charged my account 4/6/2015. it was my understanding it would be a 30 day trial. I called to cancel both products on 4/28/2015. I looked on my email they only cancelled one. I called back the next day 4/29/2015 cancelling the other, then looking on my bank acct. I see they have charged $89.52 & $89. 82 .I called realizing they never mentioned the return of my $. They tell me I only get $26.90 = 15% of the 179.34. of the cancelled product that was never sent, because it was 14 day trial not 30 day.. I only have the trial product for which I paid $15.84 which includes s/h.

These pills along with other monthly services were ordered without my permission while signing up for a trial of baby items. I tried to cancel the pills/services but I was told they had shipped already. A day later I received shipping info and I decided to refuse the package and cancel my credit card. The baby items were conveniently sold out. Nope - you used the trial to gather cc info. After filing a dispute I was told my refused package was not returned. LIE! You are scam artists preying on people looking to save a few bucks.