Slimming Garcinia

I have just learned an important lesson, Check w/Revdex.com first & always. I sent for a trial period of Slimming Garcinia / Cleanse, which did not work for me. I ordered the trial on 4/3/2015 by phone, they charged my account 4/6/2015. it was my understanding it would be a 30 day trial. I called to cancel both products on 4/28/2015. I looked on my email they only cancelled one. I called back the next day 4/29/2015 cancelling the other, then looking on my bank acct. I see they have charged $89.52 & $89. 82 .I called realizing they never mentioned the return of my $. They tell me I only get $26.90 = 15% of the 179.34. of the cancelled product that was never sent, because it was 14 day trial not 30 day.. I only have the trial product for which I paid $15.84 which includes s/h.

Ms. [redacted], We have received your complaint ID [redacted] from the Revdex.com and take your complaint seriously. I apologize but I am not able to assist you with any orders you made with any companies other than ours.  Our representative provided you with a 50%...

refund on your charge in lieu of returning your product, which you accepted. In an effort to maintain our standard for customer satisfaction we have issued a remaining refund in the amount of $44.91 back on to your card. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. Your account remains canceled and you will not receive any further shipments or charges. Sincerely,SlimmingGarcinia

Hey [redacted],Sorry for any inconvenience you may have faced. We have processed a refund in full for your order. Please see credit back refund attachment. Also, we are investigating the claims about our customer service team issues. Thank you for bringing this to our attention.Best regards.

Hey [redacted],All transactions have been refunded for both products ordered by your wife [redacted]. The refunds for each product are processed separately due to the shipping charge for each product, but they add up to $85.77 (79.82+5.95) and $84.49 (79.52+4.97). Please see attachments. Best regards

[redacted] I apologize for the error, I have issued you an additional refund of $89.82 today. It may take 3-5 business days to post back on to your account. You have already received four additional refunds of $89.82. If you have any additional questions you may contact our...

customer service department.

The website is found under [redacted]. Both trial products, Slimming garcinia & Slimming Cleanse can also be viewed via google. The distributing addresses on both bottles are Slimming Garcinia, [redacted]...

Customer Service #[redacted]. (My Credit Union provided this #[redacted] which is where I called and spoke w/rep named [redacted]).

Ms. [redacted], We recently received your complaint from the Revdex.com regardingyour Garcinia account. We take complaints very seriously and we hope thisresponse will provide you with additional i[redacted]rmation. According to ourrecords, we received your order on...

December 29, 2014. The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card i[redacted]rmation: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you 1 bottle (a 30day supply) of our product, and your credit card provided today will be charged$4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transit. If you don’tcancel before the end of the 14 day trial time, you will be charged the fullprice of $89.82 for the trial product in hand and every thirty days thereafter,you will be charged $89.82 and automatically receive an additional 30 daysupply of our product. Cancel your 14-day trial at anytime by calling###-###-#### during regular business hours or email i[redacted]@slimminggarcinia.comWhen you ordered the product youalso checked a box indicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they have actually read what theyare agreeing to. If there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.82 on January12, 2015 for your Garcinia order. A month later there had still not been acancelation request received and your second shipment was dispatched on February11, 2015 at the same price.  The first time we heard from youregarding the cancelation of your account was on February 11, 2015 after youhad already been charged for your second garcinia shipment. Your account was immediatelycanceled and you have not received any shipments or charges since then.Our representative provided youwith return instructions so that you could return your February shipment for afull refund. You refused all offers for assistance and opted to file achargeback with your credit card company. U[redacted]rtunately we are unable to issueany refunds due to the disputes initiated as it would result in multiple refundon a single transaction. Your account remains canceled and you will not receiveany further shipments or charges. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and wanted the opportunity to respond to [redacted]'s false statement regarding my experience with the representative.As I previously stated, the representative offered me 15% of the total amount charged, which amounts to approximately, $13.47. I replied back that I did not accept those terms, and that I wanted to speak to a supervisor. She then replied that she would be happy to get someone on the line for me, however they would offer the same thing. I told her I was going to put in a complaint with Revdex.com and was subsequently disconnected. I did not call back since I knew I was not going to get the same representative and did not have the time to go through the hassle of repeating my issue. I did not receive a call back from the company, nor did I hang up on anyone, nor did I ever receive an email with a return authorization number... that is a complete fabrication of events. All I received was a cancellation notification from Slimming Garcinia on 3/4 and a cancellation notification for Slimming Cleanse on 3/13, none of which had any instructions to return the product.I have no problem with the terms, my issue is I was misled because I did not get my products within 2-5 days but 10 days later... this gave me 4 days to start my trial. If I am ordering a "rush" product, I expect it to be rushed. Separately, it is unclear as to whether I am being given a full refund.I would appreciate it if [redacted] would just do the right thing instead of making it a point to bash the consumer.
Regards,[redacted]

Ms. [redacted],We recently received your complaint from the Revdex.com regarding your Slimming Garcinia and Slimming Cleanse accounts. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we...

received your order on April 30, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges. The following was displayed directly next to where you entered your credit card information:Terms and Conditions:When you place your initial order by checking that you agree to the terms and clicking the "Rush My Trial" button, we will send you 1 bottle (a 30 day supply) of our product, and your credit card provided today will be charged $4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance, which guarantees a complementary re-shipment of Slimming Garcinia if your online purchase is lost, damaged, or stolen while in transit. If you don’t cancel before the end of the 14 day trial time, you will be charged the full price of $89.82 for the trial product in hand and every thirty days thereafter, you will be charged $89.82 and automatically receive an additional 30 day supply of our product. Cancel your 14-day trial at anytime by calling [redacted] during regular business hours or email [redacted]. When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. The first time we heard from you regarding the cancelation of your account was on May 5, 2015 after you had complained to the Revdex.com for advertising issues. We have no record of you calling in our customer service line in order to formally cancel your order. We have gone ahead and cancelled the orders and further refunded your $4.95 shipping under good faith, even though our customers have a variety of ways they can cancel via email, phone or online. I would request that you retract this complaint as your issues were addressed as soon as you contacted the Revdex.com for resolution.  Your account remains canceled and you will not receive any further shipments or charges. [redacted]

Hi [redacted]You have already been refunded for your product charge. Please see attached credit back authorizations and allow your bank 5-7 business days to process your refund. Thanks.

Ms. [redacted],We have received your complaint ID [redacted] from the Revdex.com and take your complaint seriously. I apologize but I am not able to assist you with any orders you made with any companies other than ours. Our representative provided you with a Return...

Merchandise Authorization number in order to return your product back for a full refund, which you accepted. In an effort to maintain our standard for customer satisfaction we have issued a check refund in the amount of $44.91. We have scheduled this check to be sent out to you. The check will arrive to you at the address that we have on file within 7-10 business days. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at (877) 842-2329. Your account remains canceled and you will not receive any further shipments or charges. Sincerely,SlimmingGarcinia

[redacted], We recently received your complaint from the Revdex.com regardingyour Supreme Garcinia Cambogia account. We take complaints very seriously andwe hope this response will provide you with additional information. Accordingto our records, we received your order on February...

15, 2015. The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order inwhich you could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information: Terms and Conditions:When you place your initial order by checking that you agree to the terms andclicking the "Rush My Trial" button, we will send you 1 bottle (a 30day supply) of our product, and your credit card provided today will be charged$4.97 (USD) for Shipping & Handling plus $2.49 for Shipping Insurance,which guarantees a complementary re-shipment of Slimming Garcinia if youronline purchase is lost, damaged, or stolen while in transit. If you don’tcancel before the end of the 14 day trial time, you will be charged the fullprice of $89.82 for the trial product in hand and every thirty days thereafter,you will be charged $89.82 and automatically receive an additional 30 daysupply of our product. Cancel your 14-day trial at anytime by calling[redacted] during regular business hours or email [redacted]When you ordered the product youalso checked a box indicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they have actually read what theyare agreeing to. If there was any confusion with the terms you could havecalled our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $89.82 on February17, 2015 for your Garcinia order. The first time we heard from you regardingthe cancelation of your account was on March 6, 2015 after you had already beencharged for both products. Your accounts were immediately canceled and you havenot received any shipments or charges since then.Our representative provided youwith a 50% refund on each of your charges in lieu of returning your product,which you accepted. I would request that you retract this complaint as yourissues were addressed as soon as you contacted our company for resolution.  Your account remains canceled andyou will not receive any further shipments or charges. [redacted]

Hey [redacted], We have found your transaction. The purchase was made by your wife [redacted]. In regards to the refund requested. They were already performed in full back on October 3rd. Please see the attached credit back refund receipts for your charges. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business stated the same response that they've stated in all their responses to the same type of complaints.  After begging the operator for a return address to return the items, which he said I agreed to pay for 50% of, which ABSOLUTELY false, and after being put on hold repeatedly, he finally agreed to give me the address and I just received the final finds returned to my account last week.  This does not change the fact that the business practices are unethical and a scam for consumers.  Purposely putting in fine print the actual intentions of the business, which are inconspicuous and clearly meant to scam the consumer into buying the product, charging our accounts and then making it unbelievably difficult to get the funds returned, is the definition of a scam.  The answer is NO, I am not satisfied with the response and behavior of the business.  The company also did not provide a refund for the initial trial and shipping, which was asked for in the settlement since the product was returned.  This business gets a big fat F from me and will also be reported to the Attorney General's Office to warn other consumers of their fraudulent business schemes.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Hey [redacted],Sorry for any confusion. You have been successfully refunded for each transaction for a total of $159.34. Please note that your bank may take up to 3-5 business days to process these refunds and please see attached Credit Back Authorizations for your records. Thank you.Best...

regards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Sorry for any inconvenience you have faced in this issue and thank you for bringing these issues to my attention, I will make sure they are corrected. In regards to your order, I have successfully refunded the charge of $79.82 (please see attachment "[redacted] Order Number [redacted]"). Please note...

that your bank may take up to 5-7 business days to process these funds. Also, I tried to submit a refund request for an additional $30 to cover your overdraft fee, but the transaction was declined because the credit amount does not match any order transaction amount. Please request that your bank waive this charge, most happily do so to keep you as a customer (please see attachment "Request for additional funds declined"). The best thing I am able to do is refund all of your previous order charges, which I have already done so (please see attachment [redacted] Order Number [redacted] & [redacted]). Please let me know if you have any questions. Thank you.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hey [redacted],
Sorry for any inconvenience you may have faced. You have been refunded in full for all transactions on both products including, shipping, shipping protection, and the product prices for a total of $195.24. Please allow your bank 3-5 business days to process these funds. Thanks
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Best regards.