Sling TV L.L.C.

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we'd be happy to offer to cancel your account immediately with a full refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

We have cancelled the account and issued a full refund

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account, we can offer to refund you in full the $and process the cancellation on the account effective immediatelyRefunds are processed back onto the credit/debit card originally used for payment and takes 5-business days.If you accept this offer, please respond with your agreement and the refund will be processed at that timePlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] ***, We received notice of your recent BBB complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. The promotion you signed up with was for a 3 month prepay with a discounted device. As you are requesting to cancel your service with a refund prior to the end of the 3 month prepaid period, the device will need to be returned to the manufacturer. Once the device has been returned we will process a prorated refund in the amount of $151.27. This is from the last day the services were utilized on 2/21/2018. If the services continue to be utilized, the refund amount will be prorated from the date the services were last accessed. If you are amenable to this offer, please respond to your BBB case with your acceptance to have the offer applied to your account. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future chargesIf you are having any technical issues we would be happy to troubleshoot the issue to see if we can resolve the problemIf you agree to troubleshoot the issue please email us back with your acceptancePlease don't hesitate to contact us with any questions or concerns Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The day free trial was included when I signed up for the blue package, which is how I discovered I was not getting all of the channels I thought were included in the package I will just cancel the service at the end of the free trial I'm sure you have many customers that stick around despite being deceived, but I will not be one of them I do know that I am not the only one that felt misled about what channels were included in the base packages because the customer service person I spoke to told me they had received many calls with that same complaint, that they were aware there was an issue, and that they were looking into it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sling TV/Dish Network [does] have the ability to refund charges, but they choose not to in my case As I stated before, I set up one account for my DISABLED daughter to use; but somehow two accounts were created My daughter is the only household member that watches the Sling TV - on her computer and cell phoneAnyone in their right mind would know accounts under one roof IS a mistake Therefore, the standardized response/comment from Sling TV is not acceptableBased on consumer complaints, I can’t possibly imagine why government agencies refrain from holding Sling TV/Dish Network accountable for their actions; in fact, they have come to believe as long as they don’t admit wrong doing, they are without faultSeems to work for most anyone these days in legal disputes Sincerely, [redacted] ***

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter further review of the account, we can issue a full refund for $If you agree to this offer, please respond with your agreement and the refund will be processed at that timeRefund are processed back to your credit/debit card and should appear on your statement in 5-business days.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe identified the account set up and have cancelled the account to avoid any future chargesUnfortunately, we will be unable to refund any charges for the services on this accountIf you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediatelyPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com

Hello, [redacted] , We apologize for the inconvenience that this has caused youWe have cancelled the account in question to avoid future chargesWe saw that you emailed Sling TV back on February requesting to cancel the service, and we did not hear back from you regarding a request for account verificationIf you would like, we can definitely refund the two $charges that were billed since that datePlease respond to this email with regard to that refund.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: this is the same generic response I received via their support. I want a refund of my money. If you view my account access record you will see that I did not use sling TV at least a week before the trial ended. No email was sent notifying me of my trial end and I request a refund. My complaint stands. Sincerely, [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe are unable to locate an account with the information you have providedWe would like the opportunity to assist you in any way we can.Can you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?If you are unable to locate the information, but are logged in to a device, try the following: Open the Menu Navigate down to Settings Select Account and your email address will be shown herePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information provided we were not able to locate your accountPlease provide the email address you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of the accountwe would like to offer you a refund of $19.99, cancelling your subscription immediately If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have researched the payment issue and have been unable to locate an account with the information providedCan you please send us the first six and last four numbers of the credit/debit card that was charged? We will use this information to further research your case and locate an accountWe hope to resolve this for you as soon as possible.Regards, [redacted] [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing the account, a refund of $was processed on February 21st This refund should appear on your statement in 5-business days on the credit/debit card originally used for paymentPlease respond to this email confirming if your issue was resolvedPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have caused youWe can offer you a refund of $and the removal of Cinemax and the Hindi Mini If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel your account immediately and refund the disputed chargesIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we’d be happy to refund the remaining charges of $ If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Revdex.com: Pended confirmation of refund, I do accept this response from the business I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]