Sling TV L.L.C.

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedYour account is cancelled effective end of cycle, you will continue to receive services until the end of your billing cycle set for 2017-06-Unfortunately, we will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your casePlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAre records show the [redacted] fight was ordered on 8/26/Once the [redacted] fight is ordered it is non-refundablewe have not registered any app issuesInternet bandwidth speeds are based on your internet provider and are not controlled by Sling TVAs such no refund may be authorized at this time as connectivity was registered with your Pay Per ViewPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [email protected] www.sling.com

Hello ***, Upon reviewing your account, your account was created on July 28, for a Day Free Trial and was not cancelled prior to the end of the Day Free Trial with payment status beginning on August 4, 2017.Sling TV provides a cancellation email to our customer as notice that their account has been cancelled You are unable to provide this email as proof of your cancellation Our record indicate that you did not cancel your account until August 6, Based upon the information your account has been cancelled as August 6, We are unable to refund the disputed charges to your credit/debit cardYou can continue using your Sling TV Service for the remainder of your prepaid month of service until September 4, Please don't hesitate to contact us with any questions or concerns Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I would also like to add that I appreciate the fair business and happy to continue the service with Sling TV. Sincerely, [redacted] ***

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account and the call we will be able to refund the disputed charges once the device has been returnedThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issuedWe do not create return shipping labels as we generally do not refund prepaid service and is shipped from our partner companyIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is refund the full amount once the device has been... returned to the manufacturer. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe have been able to find and resolve your payment issueAfter reviewing the account, we can cancel your account effective immediately with a full refund of $for DecemberIf you accept this offer, please respond to this email and the account will be cancelled and refunded at that timePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor your trouble, we can offer you If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because:I am not asking how to prevent something that has already happenedI am asking you to refund the money because I did not order itI did not have parental controls in place because I didn't need themI have read multiple complaints of others having this same thing happen with your companyIt seems to me that even though you make it a "three step process" it is still something a year old can get around; since many others have had the sameThat should tell you that something isn't workingI find it very greedy to hold on to $form a family when no adult int he home purchased it or viewed the eventA parent with a year old shouldn't need parental controls because purchasing something accidentally shouldn't be this easyAnd if a year old agrees to "terms and conditions" it should be voidA year old is a minorNo adult in our home agreed or consented to purchasing this eventThis even has not been watchedI maintain my request for a refundI simply will not resolve without a refund Sincerely, [redacted] ***

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, our records indicate the account was cancelled effective immediately on... 1/21/2018 and 4 months of refunds were processed on 1/24/2018 for a total of $79.96. These refunds were processed for the months of September to December. These refunds will be processed back onto the credit/debit card on file in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account the promotion that was selected on this account was the [redacted] month promotion Unfortunately, we are unable to refund the charge on the account to your card at this time as there was a coupon offer on the account which may have already been redeemed Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We offer $to be refunded back to your credit/debit card and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institutionIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe have processed the cancellation on the account effective immediatelyFor instructions on returning your equipment, please contact [redacted] customer support at [redacted] in regards to returning the [redacted] Express deviceOnce the device is returned we will issue a full refund for $69.98.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: That's not the amount owedYou billed me up trough December Sincerely, [redacted]

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We have reviewed your account and show it was started on the 7 day free trial on 01/07/2018... at 1:13 PM EST and renewed for the monthly service on 01/14/2018 1:14 PM EST before it was cancelled on 01/15/2018 at 4:55 PM EST. Our hours of operation 8 AM until 1 AM EST every day. We offer cancellations online 24/7 or through an agent during our hours of operation. As a one-time courtesy, we would like to offer to cancel the account immediately with a refund of $29.99. If you are amenable to this offer, please respond to your BBB case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused $will be refunded back to your credit/debit card and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institution Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer [redacted] www.sling.com

Hello Mr [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed the account under the provided email and show no charges on itWe would like the opportunity to assist you in any way we canCan you please provide the email address associated with the Sling TV account? If you are unable to locate the information, but are logged in to a device, try the following: Open the Menu Navigate down to Settings Select Account and your email address will be shown here Please respond to your Revdex.com case with the exact email used to access Sling TV account so we can review your case Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedThe account has been cancelled effective immediately, and we have removed the card on file to avoid any future charges.We are unable to provide a refund, as Sling cannot validate or invalidate fraud claimsPlease contact your bank immediately due to fraud being suspected in regards to being refundedPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor your trouble, we can offer you $off your monthly service for each of the next three monthsIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Service [redacted] [redacted] [redacted]