Sling TV L.L.C.

Hello , We received notice of your recent BBB complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. At this point your account has been set to cancel at the end of your current cycle, 11/28/2016 and will stop any future payments from being... taken. Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on the account and is en route to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to support.roku.com Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Initial Business Response / [redacted] (1000, 9, 2015/05/20) */ We reviewed ***'s case and have provided him a refund on 4/28/for $The email address tied to his account is actually [redacted] @gmail.com not ***@mytil.com [redacted] did receive a coupon code to be used at [redacted] for a Fire TV or Fire TV stick that Sling TV could not recoupI reached out to [redacted] via email and let him know that the refund was provided

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. You had a duplicate account under another e-mail which we have identified and cancelled to avoid any future... charges. Since the service was used on this account we will be unable to refund any charges for the services on this account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are unable to locate an account with the information you have providedWe would like the opportunity to assist you in any way we can and we apologize for any inconvenience this may have caused you.Can you please provide the first/last name on the account and if there is a different email address associated with the account?If you are unable to locate the information, but are logged in to a device, try the following: Open the Menu Navigate down to Settings Select Account and your email address will be shown herePlease don't hesitate to contact us with any questions or concernsRegards, [redacted]

Hello [redacted] ***, We apologize for the inconvenience that this has caused youOur records are indicating a refund of $was issued to you on 11/19/2016.The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-business daysPlease let us know if you accept this or you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.com

Hello [redacted] * [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have been unable to locate your active Sling TV account with the information providedPlease provide us with the email address of the account in questionOnce we have received this information, we will be able to review your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] **, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $If you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be processedRefunds are processed back onto the credit/debit card originally used for payment in 5-business daysPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $and the account would be cancelled immediatelyIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedUnfortunately we do not offer the Roku stick at this timeWe can offer a [redacted] If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account we only show two contacts for help to trouble shoot and that... was on 12/5/2017 after your next month’s billing cycle has already started. We have looked into your streaming quality and are seeing below average streaming speeds which would cause your issues. We would be more than happy to help troubleshoot with you to diagnose your issue. If you would like for us to troubleshoot with you please contact us at [redacted] @sling.com. If you are amenable to this offer, please respond to your BBB case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We are seeing that your account has already been refundedHopefully this resolves your issueIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, the record indicates that we have refunded in full the $charge on March 2, The disputed charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel the account immediately and refund the disputed charges of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer a full refund in the amount of $and cancel your account immediatelyIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account, we can offer to refund you in full the $and process the cancellation on the account effective immediatelyRefunds are processed back onto the credit/debit card originally used for payment and takes 5-business days.If you accept this offer, please respond with your agreement and the refund will be processed at that timePlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] ***, We received notice of your recent BBB complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. The promotion you signed up with was for a 3 month prepay with a discounted device. As you are requesting to cancel your service with a refund prior to the end of the 3 month prepaid period, the device will need to be returned to the manufacturer. Once the device has been returned we will process a prorated refund in the amount of $151.27. This is from the last day the services were utilized on 2/21/2018. If the services continue to be utilized, the refund amount will be prorated from the date the services were last accessed. If you are amenable to this offer, please respond to your BBB case with your acceptance to have the offer applied to your account. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV serviceIn reviewing your account we cannot locate the account in referenceWe have found an offer on [redacted] that does fit what you are referencingYou are able to purchase [redacted] separatly on [redacted] for $a month without a Sling TV subscritionIs this what you are referencing? This is the number to [redacted] we have if that helps you at all [redacted] Please don't hesitate to contact us with any questions or concernsRegards, [redacted]