Sling TV L.L.C.

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed the details of the complaint and have researched all the available information but we have been unable to locate any account with charges with this informationWe have reached out to you directly by email previously regarding this issue but have not received any responseSo we can further investigate this issue, can you please provide some additional information: · The first and last name on the credit/debit card which was charged · The name of the bank the card was through · The credit/debit card type (MasterCard, Visa, etc.) · Any possible emails an account may have been under We will use this information to further research your casePlease don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in question Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concernsRegards, [redacted]

Hello [redacted] , We apologize for the inconvenience that this has caused you.We have reviewed your case and unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service You were last billed on March 29, and did not cancel your account until March 30, As in most subscription based services like Sling TV deleting the app from your device does not cancel the subscription We have however confirmed that your subscription has been set to cancel at the end of your current cycle on April 29, to avoid any future charges.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] [redacted]

Dear Mr***: On March 8, 2018, we received your correspondence, dated March 8, 2018, filed with the Revdex.com (Revdex.com)You said that you attempted to sign up for our seven-day free trial; however, you were signed up for the three-month prepaid promotion instead, which includes the Air TV deviceYou are unable to use the Air TV device, as you cannot receive local channels with an antennaYou would like to return the device for a full refund of $My attempt to reach you by phone was unsuccessfulI would like to offer you a full refund of $144.28, with the condition that the Air TV device be returned to the manufacturerPlease contact Air TV at 1-866-974-for instructions on returning the deviceOnce it is shipped, please reply to this Revdex.com case with the return tracking number and the refund will be submittedPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we would like to offer you a refund of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

11/26/Hello [redacted] , We apologize for the inconvenience that this has caused you.Unfortunately, we are unable to refund the charges.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.comTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] , We received your reply to our response to your recent Revdex.com complaint regarding your Sling TV serviceYou did not select the 7-day free trial but the two month prepay promotion with the free [redacted] TV StickWe try our best and disclose on every page what offer you are getting In the offer you signed up for, it stated “today’s total next to the dollar amount you were chargedWe can confirm that your account is cancelled as of January 8, and you will be able to use the service for the full two months until March 6, and you will keep the free [redacted] TV StickThe [redacted] TV Stick two month promotion was selected as a result we will not be able to issue a refund.Regards,Sling TV Customer [email protected]

Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur records indicate that your account was used for the portion of the period for which you have requested a refundUnfortunately, we will be unable to refund any charges for the services on this account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I have never had sling tv and I am the only person that has my cardMy bank informed me to contact you for refund of chargesSling tv is very unprofessional and stealing people's money!!! I will get my lawyer involved

Hello ***, The refund has been issued and should appear on your statement in 5-business days Please let us know if you have any further questions or comments Regards, Sling TV Customer Service [redacted] www.sling.com --------------- Original Message --------------- From: [redacted] [ [redacted] ] Sent: 2/2/10:PM To: [redacted] Subject: Re: Revdex.com Case # [redacted] I do accept Sent from Outlook Mobile On Tue, Feb 2, at 12:PM -[redacted] wrote: Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused For your trouble, we can offer you a full refund of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service [redacted] www.sling.com ref:_00DE0eknm._500612lC0x:ref

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As we have reviewed the call where the refund was promised, we will be honoring this offerWe have went ahead a notated the account with the promised refund once the device has been returned as well If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because:you have not completed your odligation.Nov 1, 2016Trial period for Two-month-promo-paid + Extras22840526/collectedthis was a month free trial from walmart that you have not honoredwalmart code: [redacted] if you cannot honor this, I will gladly accept a cashiers check for $this is the amount for the months Sincerely, [redacted] Hello,Great news! Your recent purchase qualifies you for two months of live TV with Sling [redacted] and three digital movies from Vudu.**Your code: [redacted] Hello,Great news! Your recent purchase qualifies you for two months of live TV with Sling [redacted] and three digital movies from Vudu.**Your code: [redacted]

Complaint: [redacted] I am rejecting this response because:We cancelled their service within the day trial period I sat and looked at my screen and showed my wife the cancellation page on or around 10/or 10/which was before the 10/cut off I am someone who does not try and get out of paying for things that I buy or use Had I known their system would ignore my cancellation as they have with many others then I would've taken a screenshot of the cancellation page Their system also doesn't email a cancellation confirmation within that trial period which is very shady Please see the last attachments of reputable reviews from CNET of others who have experienced this same issue when it came to cancellation I am being honest and truthful about when I cancelled It was within the trial period and I'm not going to eat any cost from them Upon my last contact directly with them I received the latest email which is the first attachment which shows that they wouldn't even provide me with a contact at their corporate headquarters Who doesn't do that when you have problems with a company? Nor did they ever reveal the fact that there was a higher source to go to "Sling Escalations" I haven't been able to speak with one representative from the company nor do they even sign their name to anything While the offer is to reimburse me for November there have been no offers to reimburse me for additional charges that may appear on upcoming cc bills I am requesting that all charges be refunded as there never should've been any to begin with We did what we were supposed to do by cancelling within the trial period Unfortunately they do not acknowledge thatSincerely, [redacted] ***

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor your trouble, we can offer you a refund for one month which would be $If you are amenable to this offer, please respond to this e-mail with your acceptance Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future chargesTwo charges of $each, for a total of $79.98, will be refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedThe account in question was cancelled on October 24th, and then reactivated online the same dayFor your trouble, we can offer you a prorated refund of $for the amount of days left in the billing cycleIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, our records indicate your account was cancelled effective immediately on 11/9/along with a full refund for $This refund will be processed back onto the original credit/debit card used for payment in 5-business daysPlease let us know if your issue has been resolvedFeel free to reach out with any questions, comments, or concerns you may have.Regards, Sling TV Customer [email protected] www.sling.com

Hello Mr and Mrs[redacted] and [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we would be happy to cancel your account immediately and issue you a refund of $44.98.If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello, [redacted] ,We apologize for the inconvenience that this has caused youWe thank you for providing us with a copy of the order that you placed with the Walmart promotion on itThe disputed charges of $for the extra packages will be refunded back to your credit/debit card and should appear on your statement in 5-business daysYour Sling Orange+Blue package is active through the end of the cycle on February Please let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com