Sling TV L.L.C.

Hello [redacted] ***, Thank you for providing the return shipping tracking number for your device. At this time your account has been cancelled immediately and $64.09 will be refunded back to your credit/debit card. This refund should appear on your statement in 5-7 business days.We are sad to see... you go and hope you choose to use our services again in the future. To sign up again, simply log into your account at sling.com and renew your subscription.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted] , We apologize for the inconvenience that this has caused you You are still eligible for the offer you are requesting and we would be more than happy to set you up on a three month pre-pay with a Roku stick and a prorated refund If you do not want this offer we will leave the account in the canceled state it is in nowPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.comTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, *** [redacted]

Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a full refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] ,We have received our response to our answer to your recent Revdex.com complaint regarding your Sling TV serviceOn November 18, at 3:PM EST you created a day free trialYou contacted Sling TV by telephone and spoke with an agent on November 18, at 4:PM EST and requested the month prepaid bundle offer with a free deviceThe month prepaid bundle offer you selected was with the [redacted] Streaming StickThe [redacted] Streaming Stick has shipped to the address you provideAll services within that month prepaid bundle offer must be paid for that month prepaid period of time On January 18, your account will roll to a monthly prepaid service and your services will be charged monthly.Regards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account we'd be happy to offer to cancel your account immediately with a full refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because:It was not advertised that way as highlights and as I have explained to your reps, I was looking for the full game and your website was falsely advertising Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The trial started on August 10, and was supposed to end on August 17, The card ended in Your terms and conditions says that I can cancel online I do not need to call in and be on the phone for -minutes to cancel when your details says that I can cancel online So far, I have convinced people not to sign with Sling TV Since I posted on your website, I have had several of your current customers inbox me to find out what happened Since they have talked to me, they are considering cancelling as wellOne unsatisfied customer is costing our customersYour customer service is very lacking and your reception is not great Sincerely, [redacted]

We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize for the inconvenience but will not be able to resolve your issue and suggest you resolve the matter with your bankPlease don't hesitate to contact us with any questions or concernsRegards, [redacted]

Hello [redacted] ***, We apologize for the inconvenience that this has caused youWe have been able to review and resolve your payment issueOur records indicate that your account was charged on April 5, and cancelled on April 8, We do not have a record of a prior cancellation on your account until April 8, The portion of the period for which you have requested a refund would be from April 8, to the end of the billing cycle which is May 5, Based on this, we can offer you a pro-rated refund in the amount of $for the portion of the period you were not using the serviceIf you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days after they have been appliedPlease let us know if you have any further questions or commentsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedReviewing your account a refund has already been issued as of 1/31/for $If you would like to get a one month promotion for a free [redacted] stick .Your card will be charged $for the month of the Sling Orange service plus any applicable taxes.You will be billed after the required number of months has expired unless you choose to cancel the service before the renewalSling TV is a pay in advance service that requires auto-pay with your credit/debit cardPlease be sure to review the Sling TV Terms of Use at www.sling.com/terms-of-use.Once we receive your confirmation, we will ship out your *** stick the next business day and it usually takes three to five business days to ship to youWe appreciate your business here at Sling TV and you can always visit sling.com to manage your account online.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , The refund has been issued and should appear on your statement in 5-business days Please let us know if you have any further questions or comments Regards, Sling TV Customer Service [redacted] www.sling.com --------------- Original Message --------------- From: [redacted] [ [redacted] ] Sent: 12/21/6:PM To: [redacted] Subject: RE: Revdex.com Case # [redacted] Yes I will accept this offer Please advise Thanks, [redacted] -----Original Message----- From: [redacted] ] Sent: Monday, December 21, 8:PM To: [redacted] Subject: Revdex.com Case # [redacted] Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused For your trouble, we can offer you a refund of services for $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service [redacted] www.sling.com ref:_00DE0eknm._500E0SNJck:ref

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will accept the refund of $ Sincerely, [redacted]

Hello [redacted] , We apologize for the inconvenience that this has caused you. Unfortunately, we are unable to refund the charges for the $89.00 Apple TV on the account to your card at this time as there was an equipment order on the account which is en route to your address. If you... require an exchange for a defective unit, please contact apple directly at support.apple.com/apple-tv. The Apple TV is the most up-to-date version of the device, and is normally $149.00, but the device is only $89.00 for Sling TV customers who prepay for the service.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe have no record of a prior attempt to cancel this accountIf you have any such record or evidence, please respond to this e-mail with it so we can consider a refund.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: 3.months free.takes us to February 4thAt that time the gift cards should be applied and I will reduce my service or add an additional gift card of $for the balance.Your cards are bait and switch, I am not the only one.having a problemThis is what is acceptable after over hours ofThe phone ,multiple emails, and now you've rendered my gift cards unusable, and have given me nothing but a month I already asked forYou cannot go around lying to.people then buy the offThose cards should never.have bee rendered.unusable since they were active until I.contacted.the Revdex.com Sincerely, [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The [redacted] Local channel is available in the following metro areas: [redacted] [redacted] ***, and [redacted] ***Unfortunately [redacted] is not available in [redacted] We have reviewed your account, and would like to offer you a refund for $If you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund processed at that timeRefunds are processed back onto the original credit/debit card used for payment in 5-business daysPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we have contacted [redacted] and they are telling us that the [redacted] promo code has been redeemedAt this time we are unable to refund the charge on your account as it is showing already redeemed Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: I have given them this information ten times and keep getting the response that I don't have a account with them Exactly so why was I charged I sent them my bank statement showing they charged me Sincerely, [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedUnfortunately after reviewing your account, we are unable to refund the charges on the account to your card at this time.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com