Sling TV L.L.C.

Hello [redacted],Thank you for contacting Sling TV Support. We have cancelled the account tied to the email account that you provided us.  However, as Sling cannot validate or invalidate fraud claims, we are unable to provide a refund or locate the charges you are  referencing....

 Please resolve the issue with any individuals who may have your card information and could have ordered the service without  your authorization, or contact your bank immediately if fraud is suspected.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After further research on your account, we'd be happy to offer a refund in the amount of $106.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: As I stated in my prior email and in the two cancellation emails I sent you, I was not able to use your service on my devices or watch NFL network games as YOU ADVERTISED.  I realize your service is a prepaid service and I prepaid to watch NFL football games which is NOT A REAL OPTION.  According to my bank statement you charged me $24.99 on November 28, 2016 ... the following Thursday, 3 DAYS LATER, on December 1, 2016,  I found out I could not watch them as they were NOT AVAILABLE TO ME.  I IMMEDIATELY emailed you and requested you cancel the service and provide me with a refund.
Sincerely,
[redacted]

Tell us Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a...

non-refundable pre-paid service. You received the 7 day free offer starting on the 10th of August on the 17th of August you were charged $44.98 ending your 7day free and starting your month to month service. On the 19th of August you canceled your Sling service. Per the terms of use you had to accept before services were activated that explained the billing time line. Your services will remain active until the 17th of September. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.comwhy here...

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing your account we show that the account was set up on 10/09/2017 with a 7 day free trial. On...

10/16/2017 the account went to a month to month subscription till 01/23/2018 when the account was cancelled. As we show no prior cancellation of the account before this date we are unable to refund the disputed charges as Sling TV is a prepaid non-refundable service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $58.06. If you are amenable to this offer, please respond to this...

e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have already cancelled my account with this business back on the 6/26/17. I would just want to receive the full refund. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $42.48. If you are amenable to this offer, please respond to...

your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We found evidence where you called to cancel the services on February 5th, 2017. However, The call ended before the agent could fully cancel...

the account.For your trouble, we can offer you a refund of $49.98 for two months of service. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] 
[redacted]

Dear Mr. [redacted]:   On March 2, 2018, we received your correspondence, dated March 2, 2018, filed with the Revdex.com. You stated that you were billed $47.45 for a month of service.   A review of your account determined you were billed on February 13, 2018, after the free trial...

was completed.   Per our conversation on March 2, 2018, your billing date was extended until April 13, 2018.   If there are further questions or concerns about this issue, please feel free to contact us at [email protected].   Regards,     Sling TV Customer Escalations [email protected] www.sling.com

Revdex.com:
I find this accept and would like it process as soon as possible   
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a refund of $48.58 and cancelling your account...

immediately If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that the missing [redacted] Premiere+ device and the gift card has caused you. We would like to offer you a $50.00 refund for the missing gift card. With your approval, the $50.00 will be refunded back to your credit/debit card and should...

appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

ello [redacted]l We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After a review of your account, we would like to offer you a refund in the amount of $99.99. If you are amenable to this offer,...

please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We are unable to find your wife’s account so we can look into your issue. Could you give us...

the email address that your wife used when she signed up for Sling TV. Once we received the email address we will look into your issue. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you the $24.99 refund and cancel your account immediately....

 If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have reviewed your case and unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV...

is a non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.We would like to continue to troubleshoot the issue you are having and escalate the issue to our engineers if we are unable to get this issue resolved with the steps we have. Or you can also go to help.sling.com where there is trouble shooting steps available also.  Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we have determined that you started your service on September 4, 2017 with a Free...

2 Week Trial until September 18, 2017 at which time you were charged for your Sling TV services.  You did not contact Sling TV until September 19, 2017 to cancel.  We will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence (i.e. cancellation email), please respond to this e-mail with it so we can reconsider your case.Your account was cancelled on September 19, 2017 and you will be able to view your Sling TV subscription until October 18, 2017.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused you. We can offer you a refund of $43.00 and the removal of Cinemax and the Hindi Mini If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, it is determined that as of September 27, 2017 your account was created with Sling Orange...

and Sling Blue with the Sports Extras programming.  Your subscription is paid to February 1, 2018 with your requested programming.   Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com