Sling TV L.L.C.

Complaint: [redacted]
I am rejecting this response because: the website promotion was deceptive. WhenI spoke with customer service, the woman on the phone said she could provide me with a refund so long as the service is not working. Sling TV is not compatible with my streaming device, which is why I attempted to cancel my account within the 7 day trial that I thought I signed up for. When I told her that the app consistently crashes and the buffing is unbearable she told me that there is nothing that can be done. If nothing can be done then why did she say that a refund is possible? The service does not work. I thought I signed up for the seven day trial and supposedly did  not. I tried to be reasonable on the phone and the agent was difficult and unclear. This process is unnecessarily difficult and I don't understand why I cannot receive a refund.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they just sent the same message back. My internet connection is fine, it’s not slow as that have stated. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. $19.99 will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Any...

additional charges disputed must be addressed with your bank or other financial institution.  Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello Mr and Mrs.[redacted] and [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we would be happy to cancel your account immediately and issue you a refund of $44.98.If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  How do I go about receiving my refund? The previous card from last year is not available anymore. Same account, new card. Please let me know, thank you.

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we’d be happy to refund the remaining 15 charges of $19.99....

If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Attached is the correspondence we sent to this customer. Please let me know if you have any questions.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Your account is cancelled effective end of cycle, you will continue to receive services until the end of your billing cycle set for...

2017-06-16. Unfortunately, we will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. Upon reviewing your issue, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a...

non-refundable pre-paid service. We have however confirmed that your subscriptions has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], Thank you for providing the return shipping tracking number for your device. At this time your account has been cancelled immediately and $64.09 will be refunded back to your credit/debit card. This refund should appear on your statement in 5-7 business days.We are sad to see...

you go and hope you choose to use our services again in the future. To sign up again, simply log into your account at sling.com and renew your subscription.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I am not having any issue logging in, it's just now that I discontinued even though I am in a month that I paid for already you won't let me use the service. This is beyond rude, you're not responding to what I am saying to you, I'm not sure if you're not reading what I'm writing or if you just don't care but I am calling my CC company now to dispute the charge. You can't charge people and then not provide the service.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed your account and as a one-time courtesy would like to offer to cancel your...

account immediately and process a refund for 2 months of service, totaling $79.98. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com Tell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $39.31. If you are amenable to this offer, please respond to this e-mail with your acceptance...

to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience this has caused you. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service. We have however confirmed that your subscription has been set to...

cancel at the end of your current cycle to avoid any future charges.

Hello [redacted], We apologize for the inconvenience that this has caused you. We can issue you a refund from 11/16/2016 till the end of the billing cycle 12/8/2016. If this is amenable please respond to this email with your acceptance.  Please let us know if you have any further questions or...

comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $64.19. If you are amenable to this offer, please respond to...

your Revdex.com case with your acceptance and we will refunded back to your credit/debit card and should appear on your statement in 5-7 business days.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Initial Business Response /* (1000, 12, 2015/12/22) */
Subject: Revdex.com Case #[redacted] Response
Body:
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble, we can offer...

you a refund of services for $11.40. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
[redacted]
[redacted]
[redacted]
ref:_00DE0eknm._500E0SNJu0:ref

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble, we can offer you a $5 credit towards your bill for your next 3 billing cycles. If you are amenable to this offer,...

please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
[redacted]
[redacted]
www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we would like to offer to cancel your account immediately...

with a full refund in the amount of $42.78. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Complaint: [redacted]
I am rejecting this response because: On 6/20, no services were rendered yet. I called within 24 hours, thus a refunded SHOULD BE awarded. 
Sincerely,
[redacted]