Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that your services renewed on 9/6/2017 at 4:22 PM EDT. Your account...

was canceled on 9/6/2017 at 7:04 PM EDT. As this was after your account renewed you will continue to receive services until 10/6/2017 at 4:22 PM EDT. Please be advised that Sling TV is a pay in advance, non-refundable service. Please review our Terms of Use here: https://www.sling.com/terms-of-useWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I checked my emails but unfortunately didn't receive a new gift card cord yet. Can you please check? Thanks in advance! Regards,[redacted]
Sincerely,
[redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you a refund for one month which would be $59.98. If you are amenable to this offer, please...

respond to this e-mail with your acceptance.  Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We will be unable to refund any charges for the services on this account as we have no record...

of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.             Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have located your duplicate account and it has been set to cancel at the end of...

your current cycle on 3/3/2018 to stop any future payments from being taken.   At this time, we will be unable to refund the charges on the account as there was an equipment order which has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.   For instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty Replacements.   Once you have sent the device back, please email [email protected] with the tracking number. Please let us know if you have any further questions or comments.     Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we show that your account was canceled on 11/16/2017. You will...

continue to receive Sling TV service through your current service period, which ends on 12/11/2017.   We will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance.  Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], After reviewing your account we have determined that we can offer you a prorated refund in the amount of $32.58 for services not used. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling...

TV is a non-refundable prepaid service. As the account was not cancelled before the free trial ended we are unable to refund the disputed charges. We offer all our customers multiple ways to contact us by email, phone and chat about technical issues and to cancel the account if they do not want to continue service. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   In this complaint, you state that prior to signing up for Sling you checked on the website for the availability for local c[redacted]nels and the Sling website advised that the local c[redacted]nels in your area are FOX and NBC on demand. You further allege that after using Sling, you realized that Fox and NBC were not live and therefore proceeded to cancel the service. As stated on the website, Sling TV does not provide live local c[redacted]nels in all areas. If your area does not receive the live local feeds, Sling provides you with on demand content from these national networks. Your account has been successfully cancelled as of November 27, 2017. You will continue to receive Sling TV service until the end of your prepaid service period, which ends on February 26, 2018. Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Initial Business Response /* (1000, 18, 2015/11/12) */
Mr [redacted],
We have reviewed your case submitted to the Revdex.com and we apologize for any inconvenience that this has caused you.
We can offer you a credit of $5.00 towards your bill for the next 6 months for your trouble. If you are amenable to...

this offer, please respond to this e-mail or call our customer service line to have the credits applied to your account.
Please let us know if you have any further questions or comments.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
ref:_00DE0eknm._500E0QVnTA:ref
Initial Consumer Rebuttal /* (2000, 21, 2015/11/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we would like to offer a refund for one month, totaling $24.99. If you are...

amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we'd be happy to offer to cancel your account immediately with a...

full refund in the amount of $44.98. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As we provide all our customer the opportunity to try out our services to see if it will be compatible with them for 7 days free. Within that time frame we also make sure they have multiple ways to cancel the account if they do not want to keep the service. As your account was not cancelled until after the 7 day free trail was over and went to a month to month subscription we are unable to refund the disputed charges. The account was not cancelled till two days after the 7 day free trial ended and continued to be used after the cancellation, making the charges valid.  Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We'd be happy to offer to cancel your account immediately with a refund in the amount of $34.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have not been able to locate an account or any charges with the information provided.Can you please send us...

a copy of your Credit/Debit card statement showing the charges in dispute, along with the first six and last four numbers of the card in question to [email protected] you have been charged and if you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We apologize you are experiencing issues with the 9X [redacted] channel. With your permission we would like to do further testing regarding that channel and your account by changing you current password to log into your account and view the issue from there. Or we can also cancel the current account effective immediately with a prorated refund and rebuild your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
$7.00 will be refunded back to your credit/debit card and should appear on
your statement in 5-7 business days. The T-Mobile offer has...

been applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer [redacted] www.sling.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges.  Your service with Sling TV began...

on August 19, 2017 and are currently being viewed.  Your next billing cycle will begin on September 19, 2017.  We would like the opportunity to troubleshoot any problem you are experiencing with your Sling TV service.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]