Smartfares

This is the worst possible company to work withWe bought tickets from them on 3/23/from Denver to ClevelandThe flight was cancelledThe United Airlines refunded our money to the Smartfairs, Today after more than months we were not able to get our money backTheir reps either hang up or put us on hold foreverI have called tens of times and sent many E-mailsI will file a lawsuit soon

Revdex.com,I have sent a note to our collections department to cease all collection efforts on this account.Regards, Roman [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAs of this typing, I have not received a refund in full as merchant states in their reply I have only received a credit of $ The total charge was $The Merchant did offer me a full refund via e-mail, but I am waiting for the additional $I do not want to exceed my time limit for responding, so I am proceeding with my protest until the $is credited Regards, [redacted]

Revdex.com, This case was resolved with our customer service teamOn 10/14/a refund request was submitted to issue a check refund to this customer in the amount of $On 10/19/15, the check was issuedThe bank said the customer would receive the check by 10/26/15, which is todayPlease have the customer confirm that the check was received and this case is resolvedRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408-3815EMAIL: ***@lbftravel.com

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. At present, LBF Travel is working with me to resolve this issue. My credit card was declined several times; however, I was informed that I needed to pay for the reaervation within 24 hours or they could not guarantee the fare. I made a large payment to my card in order to be able to use it. LBF Travel contacted me or vice versa the following day and we completed the transaction. The card went through. I reject the notion of the card being the reason for the canceled reservation. American Airlines provided me a printout that indicates a window of time until May 6 by which ticket nimbers are to be issues. Further, they again requested ticket numbers be issued by 23:59 hours on May 10, 2016. The printout indicates cancelatin due to travel agency not issuing ticket numbers. I received email confirmation from LBF despite ticket numbers not being issued. LBF is engaged at this time in an investigation regarding this incident. I appreciate their effort and hope they will make this right. Regards, [redacted] ***

Revdex.com,The email to the customer clearly states that the reservation is not confirmed yet, and is in red printI have attached a screen shot of the email sent to this customer which shows that the text is noticeable and not in small print in relation to the other text on the page.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408- EMAIL: ***@lbftravel.com

We understand the concern regarding multiple calls This is not our practice Normally one call is made to suggest cancellation insurance It is possible the agents neglected to notate the record they had been contactedWe will pass this information to our insurance department to make them aware of the situation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved, with following reservations:1) Since it takes up to two weeks for refund to be made to Credit Card, I would like to reserve acceptance for days from today in order to make sure payment has been made.2) I received an email from the Supervisor of Customer Service at [redacted] (parent corporation I believe) that stated the actual refund which has been processed is not for the amount shown on the Revdex.com site ($32.21), but for the entire amount I was seeking which is stated in email as being $475.75.If both of the above conditions are met I will accept this as a satisfactory resolutionThanks to Revdex.com!Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have not offered me any money or refund of monies owed or any explanation of why they have stolen a further AUD$from my account above the GRAND TOTAL shown to me on their website!!!As shown on my photo of their website my GRAND TOTAL was AUD $and yet they have withdrawn the following amountsOctober AUD $October AUD $October AUD $October AUD $foreign currency transfer fee!!!!October AUD$31.95.foreign currency transfer fee!!!October AUD$ Foreign currency transfer fee!!!!This company has so far taken from my bank account a total of AUD $ They have STOLEN from me over AUD $! No where did they indicate they would charge foreign currency transfer fees and my GRAND TOTAL was displayed to me in AUD$! It is scandalous how they are trying to rip customers off- if I'd of know I would have booked elsewhere, appalling behaviour from a company Regards, [redacted] ***

Revdex.com,We refunded both the airline ticket and the service fee on 3/8/The customer should have received both set of funds by now.Regards, [redacted] Senior Executive Administrator DIRECT: [redacted] EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Yes, this business did misrepresent the cost of the fare and their serviceI would like a refund of the difference between the actual airfare and their "fee"I do not want this business doing this fraudulent practice to others

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is unacceptable I almost missed my flight because of the time I spent trying get my ticket reissued because of their company's mistakeThen I had to spend the time getting thru security and I was at the airport in more than enough time had I not been on the phone for over an hour trying to get someone to take the time to fix the issueWhy would I want them to book anymore of my traveling arrangements in the future? So I can get hung up on, ignored, stressed from not knowing if I will get home when im scheduled to, spending hours in an area so I get reception waiting for a phone call from an agent when they made promises they would have it fixed??? Are you serious? Why should I trust them? I even had the manager at the ticket counter speaking to them and she was in disbelief at how I was treated by this company I even have all the transactions from her regarding from the time I purchased this ticket til the time I FINAL got the revised ticket So again tell me why I should have them book my next trip??? Having a Senior Agent does not easy my mind because I had the manager taking care of the situation in the first place when it was incorrectSo they wont give me a ticket...that is fineSo how besides booking thru this company will I be compensated for this awful experience? Regards, [redacted]

Revdex.com, This customer is due a check refundPlease confirm if the customer has already received a refund or notIf not, please have the customer confirm the address and I will get this issued ASAPRegards, *** [redacted] Senior Executive Administrator DIRECT: (858) 429-x *** – FAX: (858) 408-3815EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved HE / [redacted] Style Definitions */ I appreciate your help very much and am happy to express my sincere gratitude to Revdex.com HE / [redacted] Style Definitions */ Thank you very much indeedAll the best in your honorable activity Best regards, [redacted]

Revdex.com I have received full refund from [redacted] airlines for reservation ***I have not yet received a penny from smart fares for reservation [redacted] with [redacted] airlines for which $4,was withdrawn from my credit card by smart fares agent MrBanner Williamson 7/24/2014I hope this makes it clear to the company [redacted]

Revdex.com, This customer has a lot of bookings with us and I am a little confused by what he is asking for hereWe really need to see a copy of his bank statement if he is claiming he has been triple charged for a bookingI cannot find any duplicatesPlease have the customer provide that and we will research accordinglyRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.MeNelson, I have been very clear since the beginning- I was never advise verbally of the agent fee when I booked this trip over the phone with your company, otherwise I would of Not purchased the tickets That is what is considered bait and switch- therefore I want a full refund back, I no longer desire to conduct any type of business with your company Please address the issue and stop saying its non refundable and take ownership for issue at hand As a business understand that there is such thing called a P&L Profit and Loss- please look it up Regards, [redacted]

I spoke with Ms [redacted] We found her refund of $was overlooked for refund I have submitted the refund of $to match her original quote Email sent with confirmation Resolution resolved

Revdex.com, Our customer service representative, ***, is working with this customerIt appears the customer was emailed today to confirm her name and address so we can issue a check to herPlease have the customer respond to ***, and we will submit this to accounting for payment via checkRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x *** – FAX: (858) 408-3815EMAIL: ***@lbftravel.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ To date, I didn't get the refund the business promised ] Regards, [redacted] [redacted]