Smilebox Inc

May 31, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on May 30, We checked our system and did not find any account registered under ‘’ [redacted] @sncglobal.net ’’ In order to further assist Ms [redacted] , we kindly request from her to send us the following information at [email protected]: Last digits of the charged credit card Billing address Name on the credit card We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

May 25, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on May 19th, We checked our system and could not find any account registered under the provided email We requested further information in order to assist herWe are now waiting for her answer We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

July 8, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 24th We checked our system and found that [redacted] contacted us on June 16th regarding her orderHer account is under: [redacted] @aol.comAfter letting us know about the problem with her order, we responded within 3-business days with a full refund of her orderHer order sbxwas refunded in full on June 22nd, We hope this will resolve this complaint Sincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

June 14th, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 11th We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] @gmail.com She subscribed to Smilebox and was billed $on 6/10/16, for an annual subscriptionWe refunded the amount billed to her MasterCard ending in [redacted] on 14/6/Her subscription has been cancelled and she will not be billed again Please note that we offer a day trial and not days We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

Complaint: [redacted] I am rejecting this response because: They are incorrect, the bank did authorize the charge as you can see on the provided copy of my bank statementThey keep denying the receipt of payment Sincerely, [redacted]

April 27, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on 4/11/We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] @gmail.com She subscribed to Smilebox and was billed $on 4/10/for an annual subscriptionWe refunded the amount billed to her Paypal account on 4/27/Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Team Smilebox, Inc

Complaint: [redacted] I am rejecting this response because: There should be no pending charges on my account as I cancelled the service, uninstalled the program and asked in writing for a full refund of $because I was unable to safely use the Smilebox site any longer I want a credit for $not a pending charge and I do not want to see any additional charges on this account I have read over complaints of people being billed after they cancel My subscription was not even up until Oct so a pending charge this early is not acceptable I want my credit card information destroyed after my credit of $is given

June 14th, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 10th We checked our system and did not found any account registered under [redacted] @bellsouth.netIn order to further assist her, we request her to contact us at [email protected] We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

Case #*** * *** This letter is intended as a response to the complaint filed by *** *** on June 22nd We checked our system and found that *** signed up for our 7-day free trial (credit card required), which continued on to an annual subscription, as we do not offer a
monthly subscription optionHis paid account is under:***@gmail.comHe subscribed to Smilebox and was billed $on May 29, for an annual subscriptionBefore signing up, customers are shown the following screen [attached], which outlines our $annual price (equivalent to $3.99/mo, billed annually)Customers must also agree to the Club Smilebox Terms of Service, which outline our upfront, automatic billing policyHis subscription has been scheduled to cancel before renewal and he will not be billed againWe hope this will resolve this complaint Sincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

I do not understand how you misunderstood my complaint which was WHY did I have to provide a credit card number for a free day service before I could take advantage of the program?

Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on January 29th We checked our system and found that *** signed up for an annual subscription, which continued on to an annual renewal, because we did not receive a cancellation
requestHis account is under:
***
We do not offer phone support at this time and we do not have any cancellation emails for this account
He subscribed to Smilebox and was billed $on January 15, for an annual subscriptionWe refunded the amount billed to his VISA credit card ending in *** on January 29th, His subscription has been cancelled and he will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support
Smilebox, Inc

June 5,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on June 5th, We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscription, as we
do not offer a monthly subscription optionHis account is under:
He subscribed to Smilebox and was billed $on 5/16/16, for an annual subscriptionWe refunded the amount billed to his VISA credit card ending in *** on 6/5/His subscription has been cancelled and he will not be billed again
We hope this will resolve this complaint
Sincerely,
*** ***
Customer Support
*** ***

Case #*** ***This letter is intended as a response to the complaint filed by *** *** on June 11th We checked our system and found that Jeanette signed up for our 7-day free trial (credit card required), which continued on to an annual subscription, as we no longer offer
a monthly subscription optionHer account is under:***@yahoo.comThis is not a fraudulent chargeShe subscribed to Smilebox and was billed $on May 17, for an annual subscriptionThe first refund request we received was dated June 15th, which is days outside of the trial period. Before signing up, customers are shown the following screen [attached], which outlines our $annual price (equivalent to $3.99/mo, billed annually)This charge was authorized when the customer manually checked that she agrees to the Club Smilebox Terms of Service, which outline our upfront, automatic billing policy and no-refund policyHer subscription has been scheduled to cancel before renewal and she will not be billed againWe hope this will resolve this complaintSincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

July 27,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on July 15th, We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscription,
as we do not offer a monthly subscription optionHis account is under:
***
He subscribed to Smilebox and was billed $on 6/27/2016, for an annual subscriptionWe refunded the amount billed to his AMEX credit card ending in *** on 7/19/His subscription has been cancelled and he will not be billed again
We hope this will resolve this complaint
Sincerely,
*** ***
Customer Support Team Lead
Smilebox, Inc

This letter is intended as a response to the complaint filed by *** * *** on January 24th We checked our system and found that *** signed up for an annual subscription upon resubscribing, and when requested, we switched her to a monthly subscription insteadHer account is
under:
***
She re-subscribed to Smilebox and was billed $on January 15, for an annual subscription*** originally contacted us on Jan 15th and we responded, letting her know her subscription had been switched to monthly at $6.99/mo instead and that we refunded the annual $amount billed to her Visa on January 22nd,
She contacted us again on Facebook on Jan 23rd and we responded, letting her know her account had already been refunded the annual amount and the monthly subscription was billed insteadIf she is not receiving our message, we recommend adding [email protected] to her contacts list or checking her junk folder
We see that she recently used the product to send a creation on Feb 2nd Her subscription has now been scheduled to cancel and she will not be billed again
We hope this will resolve this complaint
Sincerely,
Samantha T***
Customer Support Team Lead
Smilebox, Inc

This is the tracking information for this shipment:
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

Case # *** * ***This letter is intended as a response to the complaint filed by *** * *** on May 26th We checked our system and found that Michelle signed up for our 7-day free trial on May 7th (credit card details required), which continued on to an
annual subscription, as we do not offer a weekly subscription optionHer account is under:***@gmail.comShe subscribed to Smilebox and was billed $on May 15th, for an annual subscriptionThe earliest cancellation request is on May 26th, which is days outside of the trial periodBefore signing up, customers are shown the following screen [attached], which outlines our $annual priceCustomers must also check that they agree to the Club Smilebox Terms of Service that outline our upfront, automatic billing policyHer subscription has been scheduled to cancel before renewal and she will not be billed againWe hope this will resolve this complaint Sincerely, *** ***Customer Support Team Lead Smilebox, Inc

Complaint: ***I am rejecting this response because: I have reached out to "[email protected]" numerous times without any customer assistance from SmileBox staff
I have also tried calling a customer service number I found for SmileBox (360)797-I left two voice messages with my issue and contact information and was never contacted
I can be reached at ***@hotmail.com or by phone ***. Sincerely,*** ***

Revdex.com:I received an email from the company and all has been resolved Sincerely, *** ***