Smilebox Inc

Complaint: [redacted] I am rejecting this response because: You have all of my information, I am certainly not going to give it out again so I can be charged again Please mail a refund to me for $ my account is still active until Nov as it was extended but I un installed it and do not plan on using it again or in the future Mail check to: [redacted] *** [redacted] *** [redacted] Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Case # [redacted] NAME [redacted] This letter is intended as a response to the complaint filed by [redacted] on August 4th We checked our system and found that [redacted] had an annual subscription to Smilebox Her account is under: [redacted] yahoo.com She was billed $on August 1, for an annual subscription We have refunded the amount that she was billed to her credit card The refund will post to her account in two or three business days Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead Smilebox, Inc

May 22, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on 5/13/We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHis account is under: [redacted] @gmail.com He subscribed to Smilebox and was billed $on 4/20/for an annual subscriptionWe refunded the amount billed to his account on 5/15/His subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Team Lead Smilebox, Inc

April 27, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on 3/25/We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] @yahoo.com She subscribed to Smilebox and was billed $on 3/20/for an annual subscriptionWe refunded the amount billed to her Visa card ending in account on 4/27/Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Team Smilebox, Inc

January 5, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on 12/21/We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] She subscribed to Smilebox and was billed $on 12/14/for an annual subscriptionWe refunded the amount billed to her Visa credit card ending in [redacted] on 01/05/Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead Smilebox, Inc

Complaint: [redacted] I am rejecting this response because: There has been no refund to my credit card Smilebox stated that they refunded me on June 5th (which is a Sunday..not even a business day) As of today, June 7th, there is no credit on my VISA account from Smilebox I need still need this refund Sincerely, [redacted]

July 19, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] She subscribed to Smilebox and was billed $on 11/18/2009, for an annual subscriptionWe refunded the amount billed to her Visa credit card ending in [redacted] on 12/21/Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Team Smilebox, Inc

The company finally reached out to me via email after a long while but they issued me my money back so I have no need for this complaint to continue Thank You

Complaint: [redacted] I am rejecting this response because:The offender states that they refunded my moneyThis was never done I never received the refundPlease reinvestigate Regards, [redacted]

Case # [redacted] NAME [redacted] This letter is intended as a response to the complaint filed by [redacted] on August 5th We checked our system and found that [redacted] has an annual subscription to Smilebox Her account is under: [redacted] @yahoo.com She was billed $on June 25, for an annual subscription We are sorry, but we are unable to refund this billing because the customer waited more than days to contact us about the billing Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead

Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on January 23rd We checked our system and found that [redacted] signed up for an annual subscription, which renewed automatically because we did not receive a cancellation request from her before the renewal dateHer account is under: [redacted] She subscribed to Smilebox and was billed $on January 2, for an annual subscriptionWe refunded the amount billed to her PayPal account on February 4th, Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead Smilebox, Inc

June, 6th Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 1st We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHis account is under: [redacted] @aol.com He subscribed to Smilebox and was billed $on 5/25/16, for an annual subscriptionWe refunded the amount billed to his Visa credit card ending in [redacted] on 6/6/His subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

Case # [redacted] NAME [redacted] This letter is intended as a response to the complaint filed by [redacted] on July 31st We checked our system and found that [redacted] had an annual subscription to Smilebox Her account is under: [redacted] @yahoo.com She was billed $on July 10, for the renewal of her annual subscription We have refunded the amount that she was billed to her credit card The refund will post to her account in two or three business days Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead Smilebox, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My credit card company found in my favor Therefore, I accept this company's response to the Revdex.com I continue to believe that they engage in deceptive business practices Had they credited me right from the beginning, this all could have been avoided.Sincerely, [redacted]

This letter is intended as a response to the complaint filed by [redacted] on September 26th We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] @yahoo.com She subscribed to Smilebox and was billed $on 5/7/2016, for an annual subscriptionWe have refunded all the charges billed to her Visa credit card ending in [redacted] on 9/6/Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, [redacted] Customer Support Smilebox, Inc

Case # [redacted] *** This letter is intended as a response to the complaint filed by [redacted] on February 26th We checked our system and found that Paulette signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] @yahoo.com She subscribed to Smilebox and was billed $on July 15, for an annual subscriptionBefore signing up, customers are shown the following screen (attached) which outlines our $priceBecause of the technical problems she experienced, we have refunded the amount billed to her Visa credit card ending in [redacted] on July 27, Her subscription has been cancelled and she will not be billed againWe hope this will resolve this complaint Sincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

June 5, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 5th, We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHis account is under: [redacted] @gmail.com He subscribed to Smilebox and was billed $on 5/8/16, for an annual subscriptionWe refunded the amount billed to his VISA credit card ending in [redacted] on 06/05/His subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

May 30th, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on May 29th We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] She subscribed to Smilebox and was billed $on 5/11/16, for an annual subscriptionWe refunded the amount billed to her VISA credit card ending in [redacted] on 05/His subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

April 27, 2017 Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on 3/29/2017. We checked our system and found that she signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription option. Her account is under: [redacted] @aol.com She subscribed to Smilebox and was billed $47.88 on 9/18/2016 for an annual subscription. We refunded the amount billed to her Master card ending in [redacted] account on 3/28/2017. The transaction reference of the charge is: [redacted] .Her subscription has been cancelled and she will not be billed again. We hope this will resolve this complaint. Sincerely, Tania M [redacted] Customer Support Team Smilebox, Inc.