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Smilebox Inc

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Complaint: ***I am rejecting this response because: I was charged a yearly fee on the 15th of May at which time I went on to the site and 'thought' I had canceled my membership I selected cancel multiple times and it said that the annual membership was canceled It did not inform me that I was enrolled in a 'new' monthly membership where I would be billed monthly nor did I ever receive an email of the changes in terms...or even a "Welcome!" email letting me know I enrolled in thisAlso, according to the following email (if I'm reading it correctly) I should have received an email every month notifying me of the impending charge with a link to cancel
Priyanka *** (Smilebox Support )
Mar 22, 08:
Hello,
Your Smilebox subscription was cancelled and you will not be billed in the future
Unfortunately, this charge no longer falls under our refund policyThese automatic billing terms were agreed to during sign up, and can be found in our "Terms of Service" and "Terms of Use"
Advance notice of monthly subscription renewal is sent to annual subscribers as a reminder, which includes the date of your renewal and the option to cancel
Since we don’t offer refunds for unused portions of the subscription, the subscription stays active until the end of the period for which you’ve paidIt then cancels without renewing and with no further billing
To check your subscription status, please visit your Account Information page: http://my.smilebox.com
Priyanka R***Smilebox Customer Support TeamMore help can be found at http://support.smilebox.com
Again (if I'm reading it correctly), this email states that they sent me monthly messages stating that I was going to be charged and that is not the case I never received an email from May stating I was going to be charged or I would have it...I still have the emails from May 6, that I received from Smilebox after signing up for the free trial I did receive an email from them stating that they would refund the most recent charge so if this is all they are going to do I guess that is fine But, it must be known that their business practices are unfair and need to be changed It would take two seconds for an IT person to set up an automatically generated email system that would alleviate a lot of aggravation Again, had I received an email back in May, June, or even July stating that they were getting ready to charge my acct I would have known my cancellation process did not work

July 19,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** ***We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly
subscription optionHer account is under:
***@hotmail.com
She subscribed to Smilebox and was billed $on 09/31/2014, for an annual subscriptionWe refunded the amount billed to her PayPal account in on 07/10/Her subscription has been cancelled and she will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support Team
Smilebox, Inc

This letter is intended as a response to the complaint filed by *** *** on September 9th We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account
is under:
***@yahoo.com
She subscribed to Smilebox and was billed $on 5/7/2016, for an annual subscriptionWe refunded the amount billed to her Visa credit card ending in *** on 9/25/Her subscription has been cancelled and she will not be billed again
We hope this will resolve this complaint
Sincerely,
*** ***
Customer Support
Smilebox, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** ***
This letter is intended as a response to the complaint filed by *** *** on September 30th We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription
optionHis account is under:
***
He subscribed to Smilebox and was billed $on 9/22/2016, for an annual subscriptionWe refunded the amount billed to his MasterCard ending in *** on 10/05/His subscription has been cancelled and he will not be billed again
We hope this will resolve this complaint
Sincerely,
*** ***
Customer Support
Smilebox, Inc

Complaint: ***
I am rejecting this response because: Their assertion that I signed up for a week's trial was absolutely not true as I have been a member of Smilebox for seven years since Their refusal to help me fix their software problem caused me to lose seven years worth of workThey did finally refund my yearly subscription fee, but not until I notified the Revdex.com that they falsely claimed they had already done thatThere is nothing more that the Revdex.com can do as they will not address my problem and just copped-out with a refundHowever, I want it noted that Smilebox did not resolve the problem satisfactorily and so this should be documented on their Revdex.com rating
Sincerely,
*** ***

December 21,
Case #***
*** * ***
This letter is intended as a response to the complaint filed by *** * *** on December 16th,We checked our system and found that *** * *** signed up for our 7-day free trial, which continued on to an annual
subscription, as we do not offer a monthly subscription optionHer account is under:
***
She subscribed to Smilebox and was billed $on 12/15/2016, for an annual subscriptionWe refunded the amount billed to his Mastercard ending in *** on 12/19/Her subscription has been cancelled and she will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support
Smilebox, Inc

Hello,
When your account shows multiple or pending charges, it is most often an authorization holdYou will not be billed for the temporary authorization
When you change your credit card information or join as a new member, your bank verifies your information and puts a temporary hold on the
amountPending authorization charges are not actual charges and will disappear in few days
You can check your renewal date by visiting http://my.smilebox.com
If you still have questions on authorization, please contact your bank

Case #*** *** This letter is intended as a response to the complaint filed by *** *** on February 26th We checked our system and found that *** signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly
subscription optionHer account is under: ***@gmail.comShe subscribed to Smilebox and was billed $on April 8th, Before signing up, customers are shown the following screen [attached], which outlines our $annual price.Customer must also check that they agree to the Club Smilebox Terms of Service that explain our upfront, automatic billing policyHer subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, *** ***Customer Support Team Lead Smilebox, Inc

May 25,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on May 21st, We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscription, as we do
not offer a monthly subscription optionHis account is under:
***
He subscribed to Smilebox and was billed $on 4/26/16, for an annual subscriptionWe refunded the amount billed to his Master credit card ending in on 5/7/His subscription has been cancelled and he will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support
Smilebox, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business in reference made a full refund on 5/25/and the membership was cancelled.Sincerely, *** ***

March 19,
Case #***
*** ***
This letter is intended as a response to the complaint filed by NAME on February 2nd We checked our system and found that NAME signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly
subscription optionHis account is under:
***@yahoo.com
He subscribed to Smilebox and was billed $on 1/1/2016, for an annual subscriptionWe refunded the amount billed to his CARDTYPE credit card ending in *** on 1/1/His subscription has been cancelled and he will not be billed again
We hope this will resolve this complaint
Sincerely,
Samantha T***
Customer Support Team Lead
Smilebox, Inc

Case #***
This letter is intended as a response to the complaint filed by *** *** on August 23rd
Unfortunately, we were unable to find an account under your current email address
In order to enable us to find your Smilebox account, please provide
us with the following details:
1. Email Address used to create Smilebox account
Last digits of the credit card charged
Full Name on the credit card
Date and amount of the last charge
The billing address entered
PayPal users: please provide the Transaction ID or Billing Agreement ID
Sincerely,
*** ***
Customer Support
Smilebox, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Case #*** * *** This letter is intended as a response to the complaint filed by *** * *** on June 3rd We checked our system and found that *** signed up for our 7-day free trial (credit card required), which continued on to an annual subscription because the
account was not cancelled before the end of the trial periodHer account is under: ***@gmail.comShe subscribed to Smilebox and was billed $on May 17, for an annual subscriptionThe earliest contact we received from *** was May 29, We replied two business days later, informing her that this charge does not fall under our refund policyBefore signing up, customers are shown the following screen [attached], which outlines our $annual priceCustomers must also manually check that they agree to the Club Smilebox Terms of Service that outline our upfront, automatic billing policyHer subscription has been scheduled to cancel before renewal and she will not be billed again. We hope this will resolve this complaintSincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** & *** ***

Complaint: ***I am rejecting this response because I have not been completely refunded for the changes I've incurredPlease refer to post below - a Facebook private message exchange between me and Smilebox regarding resolution that was initiated and ongoing in conjunction with my Revdex.com complaint.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAll I requested was the refund that they owed me, which they have now providedAlthough their response was not entirely accurateI did sign up for the free trail and was billed afterwardThe issue I had was being denied access to site/my account to cancel prior to the billingSincerely, *** ***

January 25,
Case ***
*** ***
This letter is intended as a response to the complaint filed by *** *** on January 24th We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an
annual subscription, as we do not offer a monthly subscription optionHer account is under:
***
She subscribed to Smilebox and was billed $on 12/7/for an annual subscriptionWe refunded the amount billed to her Visa credit card ending in *** on 1/25/Her subscription has been cancelled and she will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support Team
Smilebox, Inc

March 07,
Case #***
*** ***
This letter is intended as a response to the complaint filed by *** *** on March 5th We checked our system and found that *** *** signed up for our 7-day free trial, which continued on to an annual subscription, as
we do not offer a monthly subscription optionHis account is under: ***@aol.com
He subscribed to Smilebox and was billed $on 1/1/2016, for an annual subscriptionWe refunded the amount billed to his CARDTYPE credit card ending in on 3/7/His subscription has been cancelled and he will not be billed again
We hope this will resolve this complaint
Sincerely,
Tania M***
Customer Support
Smilebox, Inc

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Address: 15809 Bear Creek Pkwy Ste 320, Redmond, Washington, United States, 98052-1542

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