Smitty's Restaurants

[redacted] Customer was continuously advised of back order and shipping status of items.? Order arrived at delivery company August [redacted] and had damages? Customer was advised of what was happening and was advised that as the replacement item was due to the hub shortly that we would not do a split shipment.? Nobody at Coleman ever advised customer of a delivery date.? Customer was offered a split delivery and declined due to the fact that she did not want items that had been restored.? We advised customer that items were at 100% manufacturer specifications and that we could deliver.? Customer has advised that she no longer wants to speak to us and that she will be disputing her order.? We have offered the customer a discount to keep as is and accept delivery.? Customer has declined.At this time it is an open disputeOnce the bank confirms - we will be able to resolve further.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has already ordered the correct new wedge from the manufacturer and its en route to the delivery hubOnce it arrives we will have it inspected and scheduled for deliveryUpon the customer accepting the entire order we will proceed with refunding the customer $for the delays that have transpired with this order.Sharon M [redacted] Coleman Furniture

[redacted] Customers order was delivered to him on 4/*/as per his preference It was available for delivery earlier however, customer could not make arrangements to accept delivery until that time During delivery customers are asked to inspect their items and notate any and all issues found on their delivery receipt At that time the item was notated as being wobbly and unstable No indication of scratches or imperfections on the desk were noted at that time Customer contacted Coleman Furniture a few days after delivery and indicated that scratches had been found at that time on the desk A certified technician was being sent to address the issue the customer has advised of the of the desk being unstable and as a courtesy we advised we would have the technician look at the scratches as well since they had not been noted at time of delivery.The technician was sent and was able to tighten the legs of the item and stabilize the item The scratches were not able to be corrected It was determined that the veneer of the item was liftingThe customer was referred to the warranty program and a replacement table was purchased through the warranty program for the customer However, per our terms and conditions that customers agree to when they place their order when an item is replaced via the warranty program the customer is responsible for replacement charges as Coleman Furniture absorbed the charges on the original shippingSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.While I appreciate the resolution, it was timely and would recommend that Coleman review its customer service processes Sincerely, [redacted]

[redacted] Coleman Furniture understands that the customer is not happy with the resolution we are offering As we have previously advised the pictures we were provided do not display what can be determined as manufacturer defect we are unable to proceed with a replacementThe item was received and the customer signed delivery paperwork stating that the items were delivered in good condition Coleman Furniture bears no responsibility for damages that may occur after the delivery is received by the customer However, as a courtesy we will refund the customer $once the dispute he initiated with his financial institution is resolved We are unable to cover the cost or a repair for the customer.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? A refund was promised, in full on July *, I have yet to receive this refundOnce refund is issued, I will be satisfied ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture had spoken with this customer along with confirming via email on 5/*/regarding this matterThe customer agreed both verbally and in a written confirmation to accept a $refund to keep the furniture in its existing condition and therefore closing the issueThe customer was advised that they would be receiving a check via the mail in ? - business days.? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The damage did not happen after the deliveryI do not understand why this is so hard fro you to understand?? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

[redacted] Ashley should be delivering this furniture in the next few days The hub will deliver as soon as possible We will update as of next week when we are able to confirm a delivery date.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has been actively working with this customer in an effort to have this order scheduled based on the customer's preference and choiceIn speaking with the designated delivery hub and the customer, the entire order has been scheduled for Tuesday, 8/*/Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? I still haven't heard from a technicianAs per there last message they were suppose to be setting up for a technician to come out if fix my sofaBut, as of today nobody has contacted me ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture has been in contact with this customer in an effort to rectify the issue with the server having not been initially deliveredThe server has been located and is scheduled for delivery on? 12/*/17.? As a gesture of customer service, Coleman Furniture would like to offer the customer $towards their next purchase.? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] *** **

[redacted] Customer has disputed the charges with the credit card company, and they have credited back the restocking fees at this pointOnce they finalize, we are wiling to work with the customer, but we do need them to come to a conclusion prior.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I notified the business within daysIf they will not fix or replace the bench due to THEIR delivery hubs lack of care, then I would like to return the bench for a full refundThere return policy online is as follows: "Customer satisfaction is our top priorityIf you are unsatisfied for any reason with your purchase, you can return or exchange it within days of delivery." If they will not allow a return of the product, their warranty should cover the damages with either the replacement or repair of the benchThis is not my fault that they delivered a broken item and their hub did not build the furniture like they are supposed toI was ADVISED to write on the delivery sheet that the items were still in box and not inspectedThat should not be allowed by there hub if that does not follow their policyI would still like a new bench or it repaired In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture has attempted to remedy this situation by contacting the manufacturer to have a new lock and corresponding key sent to the customerThe customer then proceeded to submit a dispute via his credit card institution stating the item is defective which is not the caseColeman Furniture would still like to proceed with scheduling the professional installation of the drawer with the corresponding lock.Sharon M [redacted] Coleman Furniture

[redacted] Customer placed their order on September **, and on September **, was given a week ETA Our terms and conditions that all customers must agree to when they place their order advises that all ETA are estimates only and there can be delays due to such things as product availability, transit times and delivery time framesThey also state that if an item arrives at the delivery company and is not at 100% manufacturer standards we will restore that item prior to delivery Parts have been ordered from the manufacturer to restore the items and once they arrive and are installed the customer will receive an immediate delivery.As compensation for the frustration the customer has experienced we will purchase the Additional Protection Plan for the customer.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They have just sent the return fees which are extremely high, over $although it is printed in their return policy I do not believe it is ethical to have customers pay anything for products that arrive damaged and poor quality productsjust because something is printed it doesn’t make it right ? I am requesting a return and full refund with no shipping or restocking fee? ? That is the only solution that would be satisfying to me ? otherwise I will not proceed with the return and ensure that I share my feedback whenever and wherever possible so that other customers do not have to experience this? I appreciate any assistance that can be provided ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] ? Customer ordered the Wythe Coffee Bean LAf Sectional on April **, 2016.? At the time that the customer placed their order the item was listed for sale at a price of $2000.00.? Coleman Furniture was advised by the manufacturer that the item was out of stock and as were ? were not advised of a date the item would be available, as such all orders for that item were cancelled as they could not be filled at that time? Our terms and conditions that customers must agree to when they place their order state:? Prices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.The item was once again made available from the manufacturer, however at that time it was being offered at a higher price.? As our prices are set by the manufacturer we are not able to sell item at a lower price point.Coleman Furniture is not able to sell the item at the lower cost that the customer is asking as the manufacturer sets the price for items.Sharon M [redacted] Coleman Furniture

? [redacted] Coleman has addressed this issue for the customer and a price adjustment has been made as she requested.Sharon M [redacted] Coleman Furniture