Smitty's Restaurants

***Customer had an issue with their initial delivery, which was handled, and items was delivered to the customer on April *, in 100% manufacturer standards and was refused by the customer. The item has been fully inspected and verified to be free of damages, however, customer refuses
to accept delivery.If customer refuses delivery then fees are applied.Customer has an active dispute on this order and once it is determined, we can look at waiving some of the fees.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes I mention already I have the parts for the sofa, for me to use and fix the damage sofa, $discount is not enough because I paid for the new sofa Thanks
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Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Customer has disputed the charge with *** - the processorWe are the middle of awaiting an outcome, and will be happy to work on a credit for customer once this is resolved, but at this point, it is under investigation of ***.Sharon Ma***Coleman Furniture

***In an effort to resolve this matter in a fair and equitable manner, Coleman Furniture wants to ensure the customer is satisfied with the furniture upon receiving the deliveryTherefore the refund of $will be processed once the deliverySharon M***Coleman Furniture

Revdex.com:
Terrible customer service and 'policy.' I guess you get what you pay for, and I will not do any future businessStill confused as to why a delivery company hours away was chosen, when I live minutes from downtown RaleighPretty sure there are a lot of delivery companies in the capital city of NCLive and learn
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have failed to set up a day the will put the furniture together. I have asked them several times to set up a exact day they will come and fix it They always say they will call back with an exact say to come back and they never call me back with that day set up. They always say there working on a day to fix it but they never give me a exact day they will come back. They have prevously set up different days they would fix this and both times they failed. The first day they showed up with the wrong parts. The second day they completely no showed on June *** because they mailed the wrong parts. I wasted June *** staying at home waiting for them for nothing instead of enjoying my day off and going out somewhere else. This furniture was paid for in November of last year. They have no incentive to fix his urgently because the stuff has already been paid for in full. To this day the have not set up a exact day they will come back and fix what they admitted they did wrong and they need to show some urgency.
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Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. We understand that the item was packaged incorrectly by the manufacturer and that the customer has an incomplete bed set. We have reached out to the manufacture and the correct item has been sent to the
customer. The customer is scheduled for delivery of the correct items for 10/*/16.Sharon M***Coleman Furniture

***Customer has disputed entire transaction with credit card - and we are in the process of responding to this rejectionThe furniture is at the local delivery company ready for delivery - and we are charged large shipping fees to send them back across the country.We will follow up on dispute that customer has filed.*** ***Coleman Furnitue

***Customer has disputed the charges with the credit card company, and they have credited back the restocking fees at this pointOnce they finalize, we are wiling to work with the customer, but we do need them to come to a conclusion prior.Sharon M***Coleman Furniture

***We ordered another table and replacement table top for this order came with the same type of factory distressingWe are working with the customer - as this is the way that this table is produced and is what was sold to the customerOur management will be working with the customer
- as we would like to get this resolved and delivered asap.*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am offended by the furniture store's responseI have tried to work with them to resolve this, but I do not feel I should have to pay for the shippingYes, when I received the couch it was ok, but as soon as someone, only ONE person sat on it, it broke, I did not notice it until I saw the boards hanging down which was covered by the undercovering, The person who came over to fix the couch said there was a knot in the wood and it would not have supported any body weightHe said it was a defective piece of furniture but that would not have been found out until it was sat on, so I would not have found that out until after delivery!! I would like to resolve this matter, but I will not pay $If they settle for $100, I will pay that, but I will not pay anything more, even to have the couch fixed, which they were going to do, would cost more than thatOR if they want to send out that person again to actually fix the couch, at no cost to me, I would accept that alsoAnd it was NOT months, it was months from when I received the couch and it broke, as I said in the complaint, no one usually sits on that side of the sectional
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe response sent by Coleman Furniture contains several inaccuracies I did not advise the company that I no longer wanted to speak with them- I told them I did not want to speak with the manager of the pre-shipping department any longer because she gave me several pieces of inaccurate information and did not call back when she said she would I wanted to work with someone else This manager DID give my husband a delivery date, which was only disputed when I called the shipping company myself I was also told that several pieces of furniture were damaged that were not disclosed previously I was not offered a discount on my purchase, but was offered a warranty on the furniture which I was told was worth $ I did not order damaged or restored furniture- I ordered new furniture Furthermore, I was not contacted about the backordered item-I had to make multiple calls to the company over months to get this information I was told my furniture was in the warehouse and my credit card was charged (and I even received an email asking me to review the furniture that I didn't have) when this was in fact not the case- one piece was still backordered which I was told when I called back looking for a delivery date.It is true that we have turned this in to our credit card company and have a temporary credit However, I do think Coleman Furniture should take responsibility for how this was handled
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Sincerely,
*** ***

*** Coleman Furniture attempted a delivery of the customers items on April *, 2016. At that time thew customer refused the item stating that the item was damaged. The item was returned to the delivery company where it was restored to 100% manufacturer specifications. Per the terms and conditions that customers must agree to before they place their order: If a product is found to have damage, and damage is noted on the delivery receipt; we will send a the necessary parts and correct the problem at our expenseRemedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer.Customer agrees to allow Coleman Furniture, the manufacturer, and/or our shipping agents the opportunity to remedy the damage or defect issueCustomer agrees to accept the remedy selected by Coleman Furniture, the manufacturer or the Coleman Furniture shipping agent.If customer does not allow Coleman Furniture to send a replacement or repair it and would rather cancel the order then let us remedy the problem, customer will be required to pay a 25% restocking fee and actual shipping charges.The item was fully restored to manufacturer specifications and customer will not accept delivery. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
once again, we, the customer had to contact Coleman Furniture in regards to this order to find out the status of our shipmentThe response from the company says that we would be contacted this week to schedule a delivery and this never happenedI am choosing to escalate this and I would like to know what can be done on your part because I am ready fir my next move of contacting my credit card company and claiming fraud against Coleman as I was billed a month ago and still have no merchandisePlease advise on the next steps to take. Thank you
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Sincerely,
*** ***

Coleman Furniture regrets the issues that have occurred regarding Customer *** *** Coleman Furniture has offered to split the 25% re-stocking fee..the 25% restocking fee was $Coleman Furniture has previously offered to absorb $of the restocking fee and the customer would absorb the $as a gesture of good will. Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration. And we apologize if the customer had a bad experience with our customer service department. We want to ensure that our customers are happy with the furniture they receive as well as the service they are provided.Customer
has been updated and the issue has been resolved. This customer has been scheduled for delivery. Sharon M***Coleman Furniture

***We take responsibility for anything that occurs - and do apologize again - we are willing to work with this customer with a larger offer of compensation, as we are committed to getting this resolvedThe issue is that the funds are currently tied with the credit card disputeOnce it is resolved, if the customer isnt awarded the money by the bank, we will be happy to work further to get this resolved.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated, however we have resolved this issue. The issue with the drawer was addressed with replacement drawers and a certified technician. The technician verified the item functioned at factory standards. The customer has not
advised us since that date that there were issues with the item. Sharon M***Coleman Furniture

***We have accepted the dispute with the credit card company on the sofa that was refusedCustomer will be getting a full credit for this piece.We do apologize for all of the issues involved in this - and are 100% committed to having a positive experience for our customers, and we apologize that this did not happen in this case.*** ***Coleman Furniture