Smitty's Restaurants

***Coleman Furniture spoke with this customer on 11/**/where he was advised that the corresponding *** tracking number was expected to ship from the manufacturer and was en route to a designated warehouseOnce it arrives at the designated warehouse, it will then be scheduled for
pick up by *** and then delivered to the customer. The correspondence that was conveyed between the customer and Coleman Furniture on 11/**/stated that the order would be received by the customer on 11/**/Coleman Furniture recognized the error that was made on 11/**/and sincerely apologizes for this miscommunication. Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration in regards to the wait they have experienced. When a customers order is found to be damaged at the time of delivery Coleman Furniture makes sure that it is restored to 100% and re-delivered. The customers items are in the
process of being restored and will be scheduled for delivery to the customer the week of 10/**/16. As Coleman Furniture understands the delay has been a source of frustration for the customer we will be compensating the customer $once the delivery has been completed.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset and frustrated in regards to their order. Due to the nature of Furniture we never promise customers a guaranteed delivery date when placing their orders. That being said, the customers order is currently at the local delivery
company and is able to be delivered to them. The customer has advised they want to cancel their order instead of accepting delivery and as such there would be fees that are associated with the cancellation. Coleman Furniture will work with the customer to get their item delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman furniture simply restated what happenedI did not file a dispute with my credit card UNTIL I had waited three months for the "replacement" partAt this point it had been months I had been waitingWhen they did finally re-ship the item, they sent me the same broken one they sent the first timeThe delivery driver even wrote that "it appeared to be the same box" sent the first timeDelivery company states they have no piece in route and no delivery scheduled for the week of June *** as stated by Cloeman FurnitureWhat if this was YOUR money? What if YOU had waited months on something you had already been billed for? What if YOU had waited around twice on delivery only to find you got sent the same broken piece of junk? You have taken payment and never produced the goods, you therefore owe me a FULL refundRead your reviews online and your "C" rating with the Revdex.com....must be something you do all the time and someone needs to shut your business down!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I notified the business within daysIf they will not fix or replace the bench due to THEIR delivery hubs lack of care, then I would like to return the bench for a full refundThere return policy online is as follows: "Customer satisfaction is our top priorityIf you are unsatisfied for any reason with your purchase, you can return or exchange it within days of delivery." If they will not allow a return of the product, their warranty should cover the damages with either the replacement or repair of the benchThis is not my fault that they delivered a broken item and their hub did not build the furniture like they are supposed toI was ADVISED to write on the delivery sheet that the items were still in box and not inspectedThat should not be allowed by there hub if that does not follow their policyI would still like a new bench or it repaired
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Sincerely,
*** ***

***Parts have been sent to the customer to rectify the situation with the sofa. They are at the customers home and customer will not schedule a technician to restore the item. Coleman Furniture would not be replacing the item as it can be fully restored to 100% manufacturer standards We can refund the customer the $but as we have advised we will replace the curio and restore the sofa to 100% manufacturer standards we will not be refunding the amount the customer is asking for.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to the delay in receiving their order. The replacement item we ordered for the customer has arrived and is undergoing the inspection process. We have made this order a top priority and the local delivery
company has been advised to schedule delivery as soon as possible. The customer will be called this week to schedule delivery.Sharon M***Coleman Furniture

I have agreed the the course of action on the condition they actually follow through with it. Which to this point they have done a very poor job of following through with what they say. If on July *** they actually put together the furniture I paid for months ago Along with actually refunding me some of the money, that they agreed to I will accept this, after it shows up in my bank account. However I cannot close this case until they actually do what they have agreed to do
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They said a technician would come out last week or this week to repair the furniture but no one has yet to contact me regarding a repairThey have yet to refund my credit card $They are simply waiting for me to say that the issue has been resolved and then they will continue to avoid my calls and emails like they have been doing for the last monthsI will claim the issue resolved once the furniture is repaired and my card is refundedI am preparing to take this company to small claims court if this is not resolved this week.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customers order arrived at the local delivery company and was found during inspection to have issues. Repair could not be done without parts being ordered so customer was informed that the item did not pass inspection and parts were being ordered for a certified technician to restore to 100%Item was restored. Customer will not accept delivery as he states that he did not buy a "refurbished piece". Customer has disputed the transaction.At this point, it seems that dispute will result in full refund going to customer - which will resolve all issues on this order.We are ready to assist once that is completed.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still don't think this is a fair decision from Coleman Furniture, please published so other customers would be aware of this situationNow I will have to pay a handyman to repair the drawers replace the drawers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** We are committed to correcting this issue, and as customer confirmed, we are sending over another medic to resolve. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** **

***Coleman Furniture regrets the issue that has transpired with this customerOn 8/**/the customer placed an order for a chair and a half on his own vs speaking with a sales agent for further assistance and guidanceOn 10/*/the customer proceeded to place an order for the coordinating
ottoman on his own vs speaking with a sales agent for further assistance and guidance. On 10/*/the customer was advised the the ottoman had been discontinuedOn 10/**/the customer called Coleman Furniture and attempted to return the chair and half due to the ottoman being discontinuedWith the day return policy having passed for the chair and a half, Coleman Furniture is not able to accept the return of the chair and a half.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like a new chest drawer this one is broken
Sincerely,
*** ***

***We apologize for the issues regarding this orderWe would like to offer the customer 50% off the order because of the discrepancy to keep the bed as isWhile we understand that this will not perfect the situation, we do hope that this resolution will be acceptable for the customerIt is a
significant discount that we will cover if this is acceptable to the customer.Sharon M***Coleman Furniture

***Coleman Furniture understand the customer is frustrated. We have attempted to resolve this issue for the customer. All items are opened at the delivery company and inspected for damages - that is why the items were wrapped in shipping blankets when they arrived to the customers
home. We understand the headboard had received some transit damage. We advised the customer that as per our terms and conditions that he agreed to when he placed his order we would restore the item and re-deliver to him. The customer declined to have us do so. The customer refused the nightstands as they did not fit into the space he wanted and as per our terms and conditions the customer is responsible for all dimensions. As such customer was refunded minus fees for the return of the bed and nightstands. We would not be refunding the cancellation fees.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is disappointed in the delivery process. However, we make it very clear to customers when they place their order with us in our terms and conditions that based on their delivery area there might be restrictions or delays in
delivery. We also advise that if they are not able to be available for delivery that they could possibly make arrangements for a second party to accept their delivery for them. As the customers items have shipped and arrived at the local delivery company, which is why we were trying to schedule their delivery, there are fees that would be assessed if the customer does not accept delivery and cancel their item. As this area is only serviced on Tuesdays the customer would have to make arrangements to accept delivery on that date. Sharon M***Coleman Furniture

***Coleman Furniture recognizes the frustration that the customer has experienced pertaining to this orderOn 3/*/the customer spoke with a customer care agent where they were updated that the order was back-ordered until mid March 2017. The customer had been offered as compensation
the Guardian Protection Plan to offset the delay in the order shipping from the manufacturerThe customer accepted the compensation of the Guardian Protection Plan along with willing to wait for the order to shipIf the customer decides they no longer would like to wait for the order, they can contact Coleman Furniture As long as the item has not shipped from the manufacturer, the customer would be able to receive a full refund. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After multiple conversations, MsGabriel did honor the requested refund of $150, which was refunded on October **, An e-mail regarding the warranty was never received as she stated it would beAdditionally, during the conversations we were informed the couches would be repaired and re-delivered in SeptemberIt was later told to us, one of the repair panels was shipped in September, the other would not ship for a few more weeksWe were then informed the second replacement piece would ship in October and the delivery of the repaired couches would be at the end of October/beginning of NovemberAlthough an inconvenience, we accepted the resolutionOn October **, 2015, we received a phone call and e-mail from Cierra Z***MsZ*** stated the second repair piece has not shipped and the part would not be received until mid-DecemberThat is only the anticipated date of the replacement part, not the delivery date of the couchesThis issue has been on-going since August 2015,As we were without couches and with an anticipated couch delivery in September, we purchased used couches from Good-WillWe are now entering the holiday season where family will be visiting and staying for extended periods of time and the couches will not fit our needsThis has been a very disheartening and frustrating situationAlthough it has been communicated a "rush" will be put on the order, which has been told to us multiple times, the repair and delivery of the couches is no longer within an acceptable time frameOn October **, 2015, a refund was requested from MsZ***MsZ*** stated she would refund our money, minus a 25% restocking feeThis is unacceptableWe did not receive the product we paid for and we have never had ownership of the productWe paid Coleman Furniture a total of $2,for both couchesMinus the $refund received, we are respectfully requesting a refund in the amount of $2,540.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***