Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I have attachted the communication that I have received from the company. Last Thursday I received a notice that the manufacturer had NOT shipped the piece and I would be notified immediately when that happenend. So I do not believe it is on its way, and I certainly do not accept that I am only owed $for my inconvience
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Sincerely,
*** ***

***, Customer received delivery of his items and the lock for the curio was defective. At the time of delivery the lock was returned to the local warehouse and we reached out to the manufacturer to receive a replacement lock. The lock was received and a certified technician was
dispatched to the customers home to install the lock. Unfortunately the door the lock attaches to has a manufacturer defect and the lock was not able to be installed. We have reached out to the manufacturer and are at this time waiting on information from the customer to enable us to resolve this problem. During delivery the customer also indicated that the reclining function on the power sofa was not functioning properly and a reclining mechanism and power motor was ordered for the customer. The customer was advised that the once the part was received a certified tech would be sent to completely restore the item to 100% Coleman Furniture has been in constant contact with customer including as recently as 6/*/16 and customer has indicated his willingness for us to resolve the issue as we have outlined. Sharon M***Coleman Furniture

***We had a rep as well as management from ***, and our delivery company manager look at the furniture and determine that it is not damaged, but was sold and attempted delivery as advertised. Unfortunately we cannot waive costs at this time.;Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have expressed many times how we want this resolved. We have spent too much time dealing with this. Please see that we are refunded in full.Thank you,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Upon receiving severely damaged items, I called Coleman every day to get updates and told the representative every time that I did NOT want the second piece shipped out and I did not want the other piece that was to be refurbished When I finally was able to speak to a ***, I was informed that the order had already been shipped and if I canceled at that point I would be chargedI was bullied into consenting for the shipping of the new piece by *** *** ***.
Sincerely,
*** ***

***Coleman Furniture regrets that the customer has not received their extended warrantyWe are immediately having the information for that sent to them. They will receive it in their email shortly.Sharon M***Coleman Furniture

Dear ** ***, I apologize if there was a confusion with how your issue was being resolvedI have been working with the local delivery hub to secure a furniture technician who will be resolving the issue with the stripped screwYour order has been given the top priority and will be ready for
delivery soonThank you,

*** This customer placed her order online on 1/*/16. Customer called updates on 2/*/to question her delivery status and was advised by Virginia that her items had just arrived at the local delivery company and that they would inspect and contact her to schedule delivery within a
few days. Customer was contacted on 2/**/by Beltmann and scheduled for 2/**/16. Customer then rescheduled on the *** for delivery on 2/**/16.Customer has received delivery and signed delivery checklist indicating no issues. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A manager from the business did call me yesterday to discuss this issueI was offered an option to refund the amount for hutch/buffetBut, I had to reject it, as they offered to refund only for hutch/buffetI have some pieces (table/chairs) of this dining set sitting here in my home and we intend to have the entire set to be deliveredI requested the business to either deliver the entire order or cancel the entire order and take away the dining table/chairs from my home and refund for the entire orderThat was rejected by the business.The business advised that they will work on delivering the remaining pieces of the set (hutch/buffet) by end o May But, no guarantees were given in this regardI have no confidence in the business delievering on this timeline, as the earlier promised timelines were conveniently neglected without any notificationI was also offered some conpensation for the delay in processing this order (it's been months since I placed this order and my credit card charged)I did request detailed information in regards to the compensation be spelled out in an emailI haven't received any response yet from the business manager yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture generally does not compensate for delays in deliveryHowever, as a gesture of good will we will be compensating the customer $for the delay in fulfilling his order for himWe hope that this will bring this to a resolution at this point.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I should not have to fix or repair this damage caused by their shipping company !Also , I paid well over $to receive a complete order in which I cannotThe power cord is missing from the Bluetooth console of the couch , and they are telling me that they will only provide tracking information only after 5-days from when I contacted themThis is ridiculous ! How am I suppose to enjoy and utilize the new couch I purchased ? And why should I have to wait until most likely weeks until I receive the cord ?? They didn't offer an type of compensation whatsoever for thisThe process they told me and is in their emails are , the couch gets ordered from the manufacturer, and then gets shipped to them so they can inspect it , after that it gets transferred over to the shilling companySo why didn't they inspect that there is no power cord for the unit ?? This isn't my fault and I shouldn't have to wait most likely weeks to receive something that should have came with my couch ( purchase) After speaking to them about it , they said they don't offer any compensationI paid well over $to sit and wait another weeks to really utilize my couch ?? Unacceptable !!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***The email that the customer has referenced states: "generally" takes about a week. That in no way is a solid time frame as transit times vary. We have however verified that the item has arrived at the local delivery company today. They will be inspecting it and customer will be called within hours to schedule his delivery. Sharon M*** Coleman Furniture

***This customer purchased a Saddlebrook Antique White Cocktail Table. The description of the item states that it is "Crafted with Poplar/Pine Solids with wood products. As it states wood products the item is not advertised as solid wood. The item is as advertised.
If a customer chooses to return their item there are restocking fees that are assessed that the customer agreed to at the time they placed their order in our terms and conditions. As a courtesy we would offer the customer a $discount as the item is as described. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:they are accusing me of damaging the bed post delivery, by recklessly moving the bedThis simply is not trueThe crack just happened where there is a knot in the woodThis crack appeared a few days after delivery, I was making the bed one morning, and there it wasThe so called protection plan (which came with the purchase of the bed), provided through Guardian said, they will do nothing because it is not an accident.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We have spoken to this customer in regards to the delay in getting her dresser delivered to her home. We have also reached out to the delivery company and they have spoken to the customer. They have assured her that she will be getting delivery the week of August *,
As an online retailer we deliver all over the country using certain pre-approved White Glove Delivery partners to deliver to our customers. Even though the assigned delivery company is not in the same state as the customer it is the closest delivery company that we partner with.We will continue to keep the customer informed, and are ready to assist with any questions.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Upon delivery of the couch, there was a pull in the a cushion This original issue of the pull was settled with an agreement of $compensation however a week after delivery of the couch, there was a second issue - a large hole resulting from the seam never being properly sewn at the factory- with the RAF loveseat cushion that is NOT addressed here in their response at all and it was because of this seam hole and their LACK of customer service that I requested the furniture be taken back I reported this second issue and after days still had not heard one single response from them, as outlined in my original complaint to the Revdex.com After waiting days and several attempts to contact someone at COlemans, I had to call to receive any service regarding this defect It is because of this second issue, defective furniture that I filed this complaintColeman's Furniture does not address this issue in their response to my Revdex.com complaint that I filed Their response is incomplete and inaccurate and they are totally disregarding my complaint which is a major defect in the furniture and extremely poor customer service issues
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We take responsibility for anything that occurs - and do apologize again - we are willing to work with this customer with a larger offer of compensation, as we are committed to getting this resolvedThe issue is that the funds are currently tied with the credit card disputeOnce it is resolved, if the customer isnt awarded the money by the bank, we will be happy to work further to get this resolved.Sharon M***Coleman Furniture

Revdex.com:
I received a phone call and an email from Coleman furniture on 05/**/stating that they are going to issue me a full refund of the purchase priceI have yet to be refunded, but expect it within the next couple of days
Sincerely,
*** ***

*** Coleman Furniture understands the customer is frustrated, however we have resolved this issue. The issue with the drawer was addressed with replacement drawers and a certified technician. The technician verified the item functioned at factory standards. The customer has not advised us since that date that there were issues with the itemIf the customer reaches out to us with additional concerns we will be happy to address them.Sharon M***Coleman Furniture

Dear *** (spelled correctly, unlike Coleman Furniture's response) at the Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1- The business has YET AGAIN failed to respond to our original charge, that there was NO bill of laden presented to my husband, just a blank screen on the electronic (paperless) signature equipment, which the driver pushed his way, without presenting any formal language WHATSOEVER to him (my husband believes this may have been intentional, as they themselves were aware of the damage-- they PHOTOGRAPHED IT-- MORE PROOF that the COMPANY, which claims perfect condition yet HAS THE EVIDENCE THAT DEFINITIVELY says the CONTRARY).2- Even if the signature screen WAS as shown in company's attachment (which we believe to be fabricated), said company's supposed bill of laden (language that did NOT appear on the BLANK screen my husband was asked to sign) is INSUFFICIENT as shown b/c: a) there's NO INDICATION that it IS a bill of laden; b) what was presented by the company via the attachment IN NO WAY describes or details the product ordered, as is standard for a bill of laden3- No consumer would be aware of what they're signing (for eg, I ordered the piece, and my husband received it), as there are NO TERMS or explanations on the apparatus used to collect one's signature, thus making the signature NULL and VOID.4- Company has YET AGAIN failed to address our request that Coleman GUARANTEES RETURNS within days, yet INTENTIONALLY ignored our requests until after the days (three of which were over the Jewish holiday)Please see attached print screen from their website. The company has failed to respond to our original complaints: 1) FABRICATED / INSUFFICIENT bill of laden; 2) ignoring our IMMEDIATE (well within 5-day limit) requests to RETURN the item; Additionally, and far worse, instead of producing documentation THEY POSSESS in which damage is demonstrated via photographic evidence, the company instead has lied to the customer AND to the Revdex.com claiming the furniture is in "perfect" condition when the company knows-- with solid proof-- that this is NOT so
Sincerely,
*** ***