Smitty's Restaurants

***Coleman Furniture understands the customers frustration. However, when the customer received their item they completely inspected their item and signed the delivery paperwork stating all items had been received, inspected and were in good condition. As such, when a customer then
brings to our attention - after the delivery has been completed, something that is clearly damaged we are unable to attribute that damage to the the manufacturer or to the delivery process.As such, and as a gesture of good will we offered the customer $50.00. Customer has declined to accept. We will not be replacing the foot-board not will we be accepting a return on the bed as the allotted return time frame has passed. Sharon M***Coleman Furniture

***We have reached out to the manufacturer and are working with the customer to get this resolved. We have spoken to the customer today and advised her that we are getting this resolved and customer is satisfied that we are working on this. We will continue to keep customer updated
as we receive updates. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I agree to Coleman Furniture's proposed resolution, meaning I will receive the full value of the product ($1,000) minus the $restocking fee, coming to approximately $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Customer has disputed her order and it was resolved in our favor Customer notified us that items were damaged during delivery. Items were left in customers home. Customer agreed to allow us to pick up the items, restore them at the hub and return to her. Customer then disputed her order and would not allow us to re-deliver. Items have been fully restored. Customer will not accept fully restored itemsCustomer indicated areas that she said were not up to 100% manufacturer specificationsWe have assured that item is in fact fully restoredWe have supplied the customer with pictures depicting the areas that she had concerns with and verified that items are at 100%All items are at the local delivery company and no outside service technician has been in to inspect the itemAll items are at the delivery warehouse and ready to be deliveredAs customer will not accept delivery her order was considered cancelled as she was advised and refunded minus feesThe total amount paid was $and the total charges are $and customer was refunded int he amount of $558.25.Sharon M***Coleman Furniture

***Coleman Furniture has contacted this customer in an effort to have this matter resolvedColeman Furniture has provided the customer with the respective return termsOnce the customer confirms via email , Coleman Furniture will process the refund less the corresponding restocking fees. Sharon M***Coleman Furniture

***Coleman Furniture has researched this matter and would like to have it resolved in a fair and equitable mannerWhen the initially delivery was made the customer, the customer accepted the delivery without indicating any issues at the time of deliveryWhen the customer contacted Coleman
Furniture regarding this matter, Coleman Furniture had offered to absorb the cost for a full replacement item with the condition that the customer would be paying for the shipping charges as Coleman Furniture paid for the shipping charges during the initial delivery. Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration regarding their order. We have spoken to the customer and the delivery of her items has been scheduled. We have also advised the customer that we will refund her in the amount of $as compensation for the delays in her
delivery.Sharon M***Coleman Furniture

***,The order is at the local delivery company, Fidelitone Delivery, and they will be coordinating delivery for this customerOur scheduling supervisor Lori C*** will be reaching out to the customer as well, to ensure that this is all handled quickly.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Due to the fact that the Furiture was never ready for delivery, I should not have to pay for anything I have multiple emails from Coleman Furniture stating since July stating each month since purchase date declaring recliner is still not repaired and would they would add a month giving a new delivery date The last email gave a delivery date being mid October I have attempted to solve this matter for too long I have contacted the president of ***, Schrony banking services and Coleman Furniture multiple timesThis has proven to be a circle of aggravation The right thing to do would be no charges especially since it was Coleman Furiture who never had any product ready for delivery My first attempt to purchase online, and I have been treated horribly Thank you for your concern and continued inquiry *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,Chemika from the delivery company *** *** *** *** - a professional furniture white glove delivery partner has reached out to the customer, and we are working on resolving all issuesNew parts have been ordered to resolve the delivered with issue piece, and we will be working as
diligently as possible to rush it to the customer.We would like to offer compensation on the order due to the issues, if customer will confirm that this is satisfactory and update her comments.We do apologize for the issues involved here.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved*** has issued a full refund for settlement
Sincerely,
*** ***

MadelineColeman Furniture understands the customer is upset regarding their purchase. However, the customer placed their order online for a full mattress and was sent an order confirmation that indicated their order was for a White Full Plush Mattress with Foundation. As such no mistake
was made on the part of Coleman Furniture. The customer indicated they wanted to return their item and we advised of the return fees. Bedding - which includes mattresses are not able to be returned but Coleman Furniture made and exception and advised customer we would accept the return. Additionally, we have waived part of the return fees associated with the return as a gesture of good customer service. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company continues to insist that plastic laminate is considered "wood products" which it is not The description provided by them further reinforces the "Wood" claim by saying it has a planked topThe top of the table, in reality, only has a planked appearance, not an actual planked surface
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understand the customer is frustrated in regards to this delay. The customer currently has their love-seat in their home and the parts needed to restore the remaining items have been shipped to the local delivery company. The item is being restored to 100%
manufacturer standards and the customer will be called shortly to schedule their delivery.Once the delivery is completed we will compensate the customer $100.00.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The only dispute at this time is the $in fees we have been charged for the damaged headboard ($one-way return ship and the 25% restocking for the headboard only).We did not sign for or accept the damaged headboard The headboard was damaged in transit before the attempted delivery.We expect a damage claim for the amount of these fees be initiated by either Coleman Furniture or Zenith.Thank you,*** and *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated. However, the item was delivered to the customer on 2/**/17. All items have a packing slip attached to them as well as a label on the box. Customer contacted us a month after delivery took place and advised that the
item was not received and that she had received the wrong item. As such we are unable to submit a claim for this order nor can we verify that the incorrect item was shipped Sharon M***Coleman Furniture

***The customer was refunded $back to their original method of payment on 3/**/17. The customer can reach out to her ***a card for verification.Sharon M***Coleman Furniture

***Coleman Furniture recognizes the customer's frustration at believing the item did not require a box springThis item clearly states via the online description that a box spring is required. Additionally, the item was fully assembled by Coleman Furniture and was ready to be used in the
customer's homeThe customer opted to return the item since she had not purchased the box springUpon learning of the corresponding return fees (which are indicated in our terms and conditions) the customer felt that she was being misleadThe item is currently at the local delivery company and is ready to be delivered upon the customer indicating they will accept delivery.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How come coleman does not answer the question "where is the delay fee" u want us to accept whenever u deliver?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** This customer placed their order with Matt back in June of 2015. We delivered the item on 7/**/and the customer signed for delivery stating the item had been inspected and was in good conditionWe have had no correspondence with the customer with her advising that
there was a problem with the order until *** when customer called in advising there were issues with the item, we sent customer warranty forms and have not heard back from her as of yet. Customer disputed their transaction with their credit card and the dispute wa resolved in our favor.Guardian Warranty is an extra protection plan that we sell, we do not administer the plan and therefore would not be able to address any issues that the customer is having with them not speak to how they have advised the customer to resolve any issues. Sharon M***Coleman Furniture