Smitty's Restaurants

[redacted]Coleman Furniture understands the customer is upset and frustrated in regards to their order.  Due to the nature of Furniture we never promise customers a guaranteed delivery date when placing their orders.  That being said, the customers order is currently at the local delivery company and is able to be delivered to them.  The customer has advised they want to cancel their order instead of accepting delivery and as such there would be fees that are associated with the cancellation.  Coleman Furniture will work with the customer to get their item deliveredSharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although they have made completely false statements, I will close this dispute and post my complaints on social media. I will sure anyone I know does not purchase from this company. I have spent over $1500 in the past year with this company, yet they are lying and making false statements. I will ensure everyone knows about this.
Sincerely,
[redacted]

[redacted]Coleman Furniture will be arranging for the split delivery of the order. Coleman Furniture will be contacting the delivery hub to make these arrangements immediately. The delivery company will be calling the customer today.Sharon M[redacted]Coleman Furniture

[redacted]The customer received delivery of their items on 11/**/16  and signed for delivery indicating that all items had been received and were in good condition.  There is nothing further for Coleman Furniture to respond to at t his time as we have fulfilled this order for the customer.Sharon M[redacted]Coleman Furniture

MadelineColeman Furniture has made an effort by leaving a message on 6/*/17 and following via email with the customer. An offer was made to order a new headboard and nightstand directly from the manufacturer and schedule delivery to the customer. Sharon M[redacted]Coleman Furniture

[redacted] Customers order was delivered to him on 4/*/16 as per his preference.  It was available for delivery earlier however, customer could not make arrangements to accept delivery until that time.  During delivery customers are asked to inspect their items and notate any and all...

issues found on their delivery receipt.  At that time the item was notated as being wobbly and unstable.  No indication of scratches or imperfections on the desk were noted at that time.  Customer contacted Coleman Furniture a few days after delivery and indicated that scratches had been found at that time on the desk.  A certified technician was being sent to address the issue the customer has advised of the of the desk being unstable and as a courtesy we advised we would have the technician look at the scratches as well since they had not been noted at time of delivery.The technician was sent and was able to tighten the legs of the item and stabilize the item.  The scratches were not able to be corrected.  It was determined that the veneer of the item was lifting. The customer was referred to the warranty program and a replacement table was purchased through the warranty program for the customer.  However, per our terms and conditions that customers agree to when they place their order when an item is replaced via the warranty program the customer is responsible for replacement charges as Coleman Furniture absorbed the charges on the original shipping. Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company tried forcing us to accept the wrong order by saying they'll give us a $100 credit.  We had already given away our old kitchen table and chairs because we were expecting that we'd be shipped what we ordered.  Since the original, wrong, shipment took 7 weeks to deliver we didnt want our kids going another 7 weeks without somewhere to sit and eat.  Therefore we declined shipment since I was not obligated to the companies Terms and Conditions once they tried shipping me wrong merchandise.  For them to say we were not reasonable about it is ridiculous because we even said we'd accept store credit.  We've been a loyal customer for 5 years and have bought over $9000 worth of furniture from them.  If anybody is being unreasonable it's them for banishing our future, loyal business.  We will not accept store credit and want a 100% refund because they have nothing once they sent us the wrong merchandise we were no longer obligated to their terms snd conditions.  Terms and Conditions are contingent to the company sending the order in which the merchant agreed to them upon.Very Respectfully[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture understands the customers frustration.  However, when the customer received their item they completely inspected their item and signed the delivery paperwork stating all items had been received, inspected and were in good condition.  As such, when a customer then...

brings to our attention - after the delivery has been completed, something that is clearly damaged we are unable to attribute that damage to the the manufacturer or to the delivery process.As such, and as a gesture of good will we offered the customer $50.00.  Customer has declined to accept.  We will not be replacing the foot-board not will we be accepting a return on the bed as the allotted return time frame has passed.  Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 What you replied is untrue. I was never told about inspecting the item or any other options. When the delivery guys came,  the  first thing the did was, one of the wanted a signature or waiver from me and when I asked why , he told me the items you ordered maybe damaged and that if I sign a waiver I am accepting them as is. Of course I would refuse to sign such a waiver of scam because I do not want damaged items. No one signs anything before the merchandise is delivered to the customers home. Coleman is responsible for this and accept their wrongdoing. Coleman delivery people took the items back  on same day after a failed attempt to have me accept damaged items.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will NOT be accepting any repair of furniture. That option can be wiped off the table for good. This furniture is BRAND NEW; it should not need repaired. I'm not sure what is not clear about that. I repeat; I will not accept repair of this furniture. What gets me the most at this point about this whole situation is the fact that Coleman, seeing the damage via picture, never offered to replace the headboard of the bed. Before we ever go that route, that is not an option at this point. The new dresser, according to the emails, has been at the delivery company for 9 days now. I have not gotten any phone calls about delivery of this new dresser. Why did it take so long for the hardware to arrive? Why was it sent to me and not the company that would be putting the bed together? I will not accept delivery of the new dresser. I will not accept delivery of the mirror at this point.
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture understands that the customer is not happy with the resolution we are offering.  As we have previously advised the pictures we were provided do not display what can be determined as manufacturer defect we are unable to proceed with a replacement. The item was received and the customer signed delivery paperwork stating that the items were delivered in good condition.  Coleman Furniture bears no responsibility for damages that may occur after the delivery is received by the customer.   However, as a courtesy we will refund the customer $100.00 once the dispute he initiated with his financial institution is resolved.  We are unable to cover the cost or a repair for the customer.Sharon M[redacted]Coleman Furniture

[redacted]Please note: This is our 6th response on this issue - we have been trying to come to a resolutionColeman Furniture has addressed the concern from the customer regarding the bed "being wobbly". Coleman Furniture has addressed this concern by sending a technician who determined the item was up to manufacturer standards. Additionally Coleman Furniture has offered to refund this customer in the amount of $100.00 for the issues that transpired. The only resolution this customer is willing to accept is to be fully refunded.  Coleman Furniture will be wiling to offer a one time courtesy...the customer can donate their furniture to a reputable charity in the name of Coleman Furniture. Coleman Furniture would then be happy to fully refund the customer.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands the customers frustration.  And we apologize if the customer had a bad experience with our customer service department.  We want to ensure that our customers are happy with the furniture they receive as well as the service they are provided.Customer...

has been updated and the issue has been resolved.  This customer has been scheduled for delivery.  Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 5 day policy or not, the chair fell apart after two weeks, so as long as it lasts five days, they assume no responsibility? A return policy should not matter if the item is poor quality and falls apart after two weeks of use. I will be filing with the Attorney General next as these people are just ripping off the public. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business promised that within 48 hrs after my credit card company has processed removing my dispute, I would see credit on my card. Even after my credit card company has send a physical confirmation,  I haven't seen the payment. This company's practices are VERY questionable in the way they operate. For example, they use third party manufacturers, delivery companies and they have no control on when a delivery can be made. In my case, part of delivery was made on Dec 23rd, 2016 after the order was placed on Nov [redacted], 2016 after repeated phone queries (majority of them going to voicemail etc. ). Frankly, I accepted the $625 (which is conservative for the business)  because now I am stuck with 2 night stands and dresser that don't match the bed (not delivered) and I need buy one of my own.  If the business can reimburse the amount $625 back on my credit card immediately and improve their business practices in future, I would consider the complaint resolved.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.While I appreciate the resolution, it was timely and would recommend that Coleman review its customer service processes.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I do not believe or feel the retailer is attempting to work with me to resolve this.  First of all, the condition of the furniture at the time of delivery is irrelevant, as I am not disputing the condition at that time.  My issue is the condition of the furniture after only having it for a few months.  The items I purchased should have been able to last 12 months, let alone 7, without showing significant signs of wear.  Had I known how the furniture would have looked after only a few months, I absolutely would not have purchased it.  Additionally, the repair allowance doesn't even begin to cover the cost of repair.   Essentially, they are forcing me to pay for the repair at the local cost of $1300, as determined by an independent estimate, in order to get reimbursed a measly $200.  Spending $1300 to get $200 back does not make any sense, especially when the replacement leather they have offered to send will likely result in the same issue in a similar time frame.  I already paid full price for this furniture, I shouldhave to pay for it again! What Coleman Furniture has done is made an “offer” so low, that it would be economically irresponsible for me to accept it.  This is not attempting to work with a customer.  Quite frankly, this more closely resembles a [redacted] financial scheme where if I only pay, they promise to make it worth my while.  In this case, I might end up witha couch that’s fixed (for time being anyway), but ultimately I’ll be left feeling stupid and full of regret, as well as with an empty back account… Sincerely,  - [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The shipping date of 4/* is a change from the 3/** date I was originally given therefore, I cannot consider this issue resolved until I have the furniture in my possession undamaged. I do appreciate the increase in communication I have received from the company since filing this complaint but wish it had not taken such drastic measures to start getting this resolved. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The only issue that the business seemed to address was the part where a tech needed to come and fix the protruding staples.  The major issue of the complaint was the poor workmanship of the motion sofa with the seat back tilting out of alignment on the right seat as well as all the seat seams not even close to being straight.  I would like the company to agree to have a technician come out and actually see the piece of furniture and the issues that resulted with the entire piece of furniture not being assembled correctly.  I have been told in various correspondence that the issues I am having are not valid because it is within industry standards and I have never seen a piece of furniture assembled without regard for good workmanship. The gap showing on one side of the sofa back is straight - the gap on the other side of the sofa definitely shows a tilt in the entire seat. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture has spoken to the customer as most recently on Friday, June [redacted] 2017 where it was discussed that arrangements were currently being made to have the furniture picked up from the customer's home. Upon pick up of the furniture, the customer would receive a full refund. On 6/**/17 it was confirmed that the order is scheduled to be picked up from the customer's home on 6/**/17. Sharon M[redacted]Coleman Furniture