Snaptravel

I booked with them back in January for a hotel room for my son’s birthday on 5/25. I paid $95 upfront back in January. They texted me with a confirmation number the day before and assured me that everything was set to go for my son’s birthday. We traveled the 4 hours up to *** to bring my son to *** When we left the park we went to check into our hotel only to be told there was no reservation. I reached out to them by phone, as did the receptionist of the hotel and neither of us were able to get anyone. I send a text (their preferred way of contact) and it took more than an hour to get any response. The response was not helpful and after doing some research I realized 95% of the hotels in that area were sold out for the night. Terrified that we wouldn’t have a place to stay I ended up staying at the hotel I had already paid for through snaptravel but now the price was $203 for the night. In total I paid close to $300 for this one night in a hotel. I texted them the receipt and asked for a refund and all they keep telling me more than 24 hours later is they are working on it. What’s there to work on? First how about you apologize for this terrible experience you have put me through and then refund the money. It’s that simple. I paid for a hotel months in advance that you failed to deliver on. What’s there to look into?

I purchased a hotel through snaptravel but had to cancel due to my sons baseball tournament being rained out. I cancelled on 5/11/19 and was told my refund would be in by 5/14/19. I waited until 5/17/19 and called when I still haven’t received a refund. I talked to a supervisor and was told he was waiting to hear back from a 3rd party before I could get my refund and it should be resolved by 5/20/19. My fiancé calls on 5/21/19 and was told that nothing had been sent for a refund until today so I called on 5/21/19 and talk to ***n San Francisco. *** tells me that when I called that there was nothing she could do and when I asked to speak to a supervisor she tells me that there won’t be one available for 6 hours, I called at 12:15 pm. So then I ask for the corporate office information and she tells me that there is no corporate office... I tell her that I will wait the 6 hours on the phone until a supervisor comes available. I wait for a little over an hour and a supervisor by the name of *** in *** calls me. *** tells me that all the information has been sent but it’s not their fault due to their 3rd party supplier not emailing them back so they can refund my money. I then ask for contact information for whoever is above her and she gives me the name *** (operations manager)....
I’n a nutshell, I’m just getting the run a round and lied to and all I was is my money back for a hotel that was never used and was told that I was getting a refund back on.

I was cancelling reservations within the allotted time period(there was a clause stating hotel may charge a fee)I called the *** first.I( had a family emergency)They said no problem.I asked if they would refund they said no money was paid for the room yet anyways.I then contacted SnapTravel for weeks and they proceeded to basically not do anything.But each time someone new and nice would say let me look into this.Than was 5/2/19 I have all the messenger conversations with them.I truly think this is a scam.I definitely want them investigated.not sure how they are allowed to operate like that.if they would have said no refunds allowed at all I never would have purchased through them.That however was not what they said.Thank you for your time and consideration in this matter.I have never filed a complaint before.

I booked a trip through them and got charged the same day. I was checking out of the hotel and got charged by the hotel because snap travel never put through my reservation

Horrible customer service I been trying to cancel a reservation and they just ignored me, keep repeating we are working on it, no answer

This would be 0 stars if I could... But please hear my experience since it's my first Revdex.com***plaint I have ever made, and I have traveled a lot at my 33 years of age.
I was staying in the *** in Las Vegas for a quick getaway vacation with my little family. Then I decided to extend my stay. So I went to the hotel lobby check in agent, who r***mended me to book online for a discount, so I did. I pulled my phone out and went to *** and the first r***mendation was SnapTravel,, because it was the cheapest, so I booked my stay through them. Once the process had been***pleted and my account was charged, I went back to the clerk and he told me that nothing had been submitted in their database. He r***mended me to wait at least 15 minutes since that is the average time of how long these 3rd party agencies take to submit their inquiry to the hotels. After those 15 minutes were up, I went to the clerk to tell me there was no luck... After 6 hours of headache (Which included me calling many times with no availability, and also texted them and they just gave me an automated response that an agent will get back at me) and the hotel threatening to kick us out of our room (it was 3pm, 5 hours after initial check out time), I decided to book online through Hotels***, which specifically asked me which tower I wanted to stay at, and I was currently staying at the west tower, so that was an extra price. Something SnapTravel never gave me. 3 minutes later, I checked in with the clerk and the booking was there right away. So I just told the hotel that I was going to deal with SnapTravel later. I texted SnapTravel to please refund my money for a service they were unable to provide. During the week, an agent asked me what was wrong, so I explained my situation, and he told me that this situation required a higher escalation. Several days later, a higher escalation agent told me that he will assist me. One more day later, he told me via text that he called *** and they told him that I did stay that night and payed my resort fees (which I did but got my reservations through hotels***), so he told me that my refund was denied. He didn't even ask me why I felt that I needed a refund for further investigation. And he closed my problem ticket right away. So I went to Hotels.*** to request an invoice of proof that their booking was the one that was used. But the agent asked me what***pany was used for my first booking. He was very cooperative and a nice person. But while he was keeping me waiting, I went online and found out that both SnapTravel and Hotels.*** are owned by *** and I'm sure a parent***pany has a protocol for daughter***panies not to file***plaint against each other. So Hotels.*** offered me other deals without ever mentioning that SnapTravel was also a sister***pany. So I called *** myself and all they told me is that the invoice was from ***. So I can see where the confusion originates. Both SnapTravel and Hotels.*** makes their invoice through ***, so SnapTravel disregarded me right away while Hotels.*** asked me to send them a copy of my receipt of my invoice. It is pretty clear that I got my booking through Hotels.*** and not SnapTravel, yet, the Hotels.*** help team was willing to go through the extra mile on customer satisfaction, and would have probably offered me credit or a free stay somewhere, to protect their sister***pany, but this is***pletely unacceptable. *** shouldn't allow their daughter***panies piggy back each other for the supreme lack of customer service of one***pany. I think SnapTravel should be shut down. Once the Snap Travel agent told me that my refund was denied, I replied saying that I will go to small claims for this. And I never got a response. This is beyond small claims. I wouldn't want a hard working father trying to provide a little family getaway for their family (I'm from LA) to go through this nightmare which should have been an escape. I will also share with with social media.

I payed for a non- refundable hotel room using my credit card. When I arrived at the hotel the clerk informed me he couldn't find the reservation. I showed the confirmation in my email, so he processed my room. Two hours later the clerk call me in the room to notify me that the payment *** never went through and I would have to personally pay for my room if I wanted to stay. The clerk called the company snaptravel and I also called, we were on hold for 10 minutes before a message came informing us a call will be returned if you hang up. No return call was noted from either the clerk nor myself. Then I proceeded to use the SMS messaging system through *** The company has been reaching out to me with no solution noted. So I've paid twice for one room in the same day( I paid *** and *** two different amounts for the same room.

I booked a stay at a hotel online with Snap Travel only to find out the amount of the final purchase did not mach the amount (the hotel was $120+tax) and they try taking out my pre-paid debit card in the exact amount I had added on the card of $140.00. So, not only did this ruin mother's day weekend for us but now I'm out of $140. I called Snap Travel to ask why they tried taking $140.00, the representative was rude, he also told me that I should just book the hotel directly where I supposably was going to stay. I asked if my card is pending because of them, if they could still just book the hotel today because I was already on my way there.He said No, Im sorry. May I tell you I contacted the prepaid card customer service and was told I just have to see if Snap Travel doesn't process the transaction, also letting me know Snap Travel tried 3 times to withdraw $140.00 & $140.26? now I have to wait 8 business days to get my money deposited back "If" Snap Travel didn't process the withdraw in two days.

We booked a hotel reservation through snaptravel (id#***). My account was billed for snaptravel and directly by the hotel as they never received funds from snaptravel. It appears that snaptravel received my funds and failed to turn it over to the property party. By collecting and withholding funds that from property party, snaptravel committed a wire fraud. I have confirmation from the hotel that they never received monies from snaptravel. After several attempts to resolve this double billing issue wherein snaptravel received an unjust enrichment in the form of payment from my account, I have no choice but to file this Complaint, Customer service was not able to even grasp the issue here, or are overwhelmed with such issues that they do not care.

Complete scam and extremely bad first impression. I wanted to book a one stay for a training conference in *** When notified the training was canceled due to instructor had a medical emergency, I quickly tried to get in touch with Snaptravel by any means such as calling, messenger and text and could not get a hold of anyone. I’ve called and used the call back option and still received no call back. I’ve called and messaged numerous times throughout the day. Communication was cutoff the moment I wanted to cancel. To add insult to injury, I called the hotel that reserved the room with to see if they could do anything and it turns out the room wasn’t reserved in the first place! So I would’ve been screwed out of $110 and a place to stay in an unfamiliar city!!! I took the day off to prepare for travel so not only did I lose a place to stay, $110 booking charge but also lost wages for an entire day! TOTAL SCAM!!!!

Horrible! Liars and scammers. They lead you in by saying they will help you but never do! Stay far away from them!

Made reservation cancelled 45 min after waited 35 min at hotel no one working front desk. I've been told money in acct 3 days it's been 8 and all I get is a line if bull I went to hotel they even cancelled it for next I have talked to 97 people since May 1 I want my money . Also I was charged 70 dollars suppose to be 51 and hotel said they only got 48..

On 5/3/19 I completed a reservation with Snaptravel for a hotel stay at the *** Canton GA for 05/03/19-05/05/19. Snaptravel charged my debit card but when I checked out of the hotel, *** charged me as well. When I called *** to complain, they advised that the payment from Snaptravel was declined so they had to charge my credit card. I have complained to Snaptravel and was told they would look into it with no response.

Called regarding a hotel situation and hotel advised we call SnapTravel to get a refuned and hotel would approve it. Called and they said they would call hotel right away. Called 1 hour later and they said the same thing. Called again 2 hours later and they still said they are about to call the hotel and they would call me back ASAP. Once it hit the 6 hour mark to hotel suggest we just check in and they would tell us when snap travel calls them . 2 days later they never called and WILL NOT RESPOND TO ME . Finally got to someone on Friday and they said they cannot issue a refund becuase we already checked in. Called hotel my self and they said they never received a call from snap travel and are still waiting for them and are more then happy to give us a refund is they ever call. Snap travel it refusing to contact hotel and show proof they did.

On April 20, 2019, I reserved a hotel room with SnapTravel for the dates of: April 26 -28, 2019. I contacted the hotel to confirm my reservation on April 25, 2019 and was told they had no record of my reservation or my name in their system. At that point, I contacted SnapTravel via text message (only way to contact them) and the agent stated that I would lose my entire amount paid if I cancel. When I told her that the hotel had no reservation for me, she stated there was nothing she could do and that the cancelation policy for a refund has passed according to the hotel's policies. The next day on April 26, 2019, I contacted the hotel again to find out their cancelation policies and they stated I could cancel 1 day prior to my arrival for a full refund. After that, I again contacted SnapTravel customer service and told them what the hotel had stated to me. The SnapTravel agent then contacted the hotel and they confirmed a reservation for me and the agent stated that it can take 2-3 days after booking for it to show in the system. I then told the agent that I had already booked other accomodations because I was panicking that I had to place to stay 1 day prior to my arrival. He then stated that the reservation policy states it is non-refundable and that it is the hotel's policy and that they would need written confirmation from the hotel in order to give me a refund.

When searching *** for rooms available on 4/18 snaptravel had the best rate. Went through their to book but then when I received the confirmation text the date booked was 4/25. Immediately contacted snaptravel to get reservation changed to correct date but was informed via text that they "contacted" hotel and were unable to change or cancel reservation. I then tried to call a representative. Spoke to someone who said that they would look into it and call back- never received call back. Their interface with *** is obviously broken, and the result of that was a misrepresentation of booking dates amounting to fraudulent charges. Be wary of this service.

I have used this service consistently for the past year. I booked with them last April, August and November and all was well. I booked 2 different properties for this week and a couple of days ago they messaged saying that one of my reservations was cancelled by the hotel due to overbooking. Upon calling the property I learned my reservation was never made and there was in fact availability. And snap travel continues to sell the property on their site for my travel dates. Additionally my credit card was charged. I finally found a phone number and called and spent 2 hours on the phone with *** trying to resolve it. He was not even able to successfully dial the property. I had to call internationally and add him to the call. He assured me it would be corrected and it wasn't. And my credit hasn't been issued as yet although I already reported the issue to my credit card company. I travel several times a year for work for my charity and I will not be using this company again. The customer service through this process has been terrible. I will not use them again

Terrible. A total scam. I made a reservation for a night in *** and pre paid, but when I got to the hotel they said the reservation had been cancelled by the booking agency. I texted "agent" on the messenger chat as directed to follow up about an issue and was given the complete run around. They answered the texts 2 times in 24 hours and neither text was to help resolve the issue. I called and they said the wait time was high, did I want to leave my number for a call back, I tried that-- no call back. I was left stranded with no reservation and had to drive home several hours late at night in the rain. The best part is the next day the text bot wrote to ask me how my stay was! Unbelievable. I will be filing an official complaint with both my credit card company and the Revdex.com. STAY AWAY from this company. Totally dishonest. I can't believe I fell for an internet scam. I thought I was better than that... guess I wasn't.

Needed to cancel my reservation. My confirmation ransom email said there was no fee as long as I canceled by May 1. I attempted to contact them and I was either ignored from the start or ignored the moment I said I had to cancel. Complete scam. Do not book. I’ve been ripped off for $450. I’m sick to my stomach.

On April 2nd I paid SnapTravel for a reservation at Aloft Hotel in Charleston, SC. After arriving at the hotel ready for check in I learned SnapTravel never made the reservation as promised. I can not get anyone to call me back to resolve this issue. I have emailed with no answer to that as well. I have contacted SnapTravel on Facebook Messager only to be told "we are working on it" and then ignored there after. I have been promised 3 separate times that someone would call me and thay has never happened.