Snaptravel

I booked a hotel room in Venice, Italy on July 30 for the night of Aug 24th through SnapTravel. I received multiple confirmation emails letting me know my reservation was confirmed. Once we arrived at the hotel, they had absolutely no record of our reservation. We immediately contacted SnapTravel through both text and phone call. Both times we were assured the issue would be forwarded on to their “urgent care team” and we would hear back from them in no longer than 15-30 minutes. We never heard back from anyone, despite reaching back out to the company multiple times. Also to be noted, we were two single females, in a foreign country, and it was nearly midnight when we arrived at the hotel, and we had luggage to make it through 2 weeks in Europe which we were dragging around - we were not in any position to start searching around the city for alternative accommodations! SnapTravel was advised of off this info. This was not only an inconvenience, this was dangerous and not safe. Thankfully the hotel had ONE vacant room, but it was well over $100 more than what I had already paid and had already been charged to my credit card weeks prior. After waiting for well over an hour, exhausted beyond belief from 36 hours of traveling, we broke down out of desperation and had to pay for the room that was available and paid that out of pocket. Now that I am back in the US, I’ve contacted SnapTravel repeatedly again, and again, no resolution. I’ve been told my issue will be forwarded to the urgent response team again and the only communication I’ve received in return is through texts, which come from a different person every single time. This is beyond unacceptable.

I booked a reservation and paid through this agent. After my stay I filed a complaint with the hotel because they falsely advertised a jacuzzi. The hotel agreed to refund me. The refund has gone to the agent who are not responding to me. I just want my money they have received refunded back to me. They are ignoring my correspondence. I will report this *** fraud case to my credit card company if they do not give me my money soon

I booked a hotel with Snaptravel. When we arrived at the hotel they had NO record of our reservation. We ended up paying the hotel for the room, then being refunded later by Snaptravel. But the process of getting there was tedious, we called them, texted them, they called the hotel and had no idea how much we had paid and had to ask the hotel how much - which they refused to disclose wisely, etc.

I recently booked a room for a double bed with the *** for 3 adults. On arrival around 4pm I was told that we were “upgraded” to a kind bed with a complimentary cot. I advised that this would not suffice, and that we had three adults. After a 14 hour day of travel, we had to wait an additional 7 hours for our room to be ready, only to find that there was no hot water pressure or toiletries. I contacted snaptravel for assistance (they are only available via *** messenger) and was advised I would get updates every 15 minutes and that the problem would be resolved in 45 min-1 hour. I received no updates and the problem took 7 hours to resolve. I complained to ***, and they “waived” the 3rd person fee and provided a buffet dinner (couldn’t use due to reservations the only night we were able to use them)which should have been included when I booked for 3 adults (only fee on receipt due at hotel was resort fee). I complained to corporate after returning, and was advised to contact snap travel. I have tried to contact them on multiple occasions without a response.

I booked through SnapTravel on 8/20/2019 at the Holiday Inn Resort Fort Walton Beach for $213.86 and they booked it at the Holiday Inn Express in another town. Not only were they unavailable to get this issue resolved but now they are questioning why I never used the reservation... um because you booked it at the wrong hotel and we didn't want to stay there. I've been texting back and forth with their team for over 2 weeks now with no resolve. I never used the reservation because they messed up. I just want my money back for a service they did not provide.

This was the WORST company I have ever dealt with. My family and I booked a one night stay 6 weeks in advance. I received a confirmation. They took $250 for the one night and said we were all set. The day comes for the trip and we travel to our destination, try to check in, to find out that they have no record of us! We immediately showed them our confirmation etc. We tried calling snap travel for 2 hours and contacting them through email and text as well. NOTHING. No answer. The hotel was booked since it was Labor Day weekend. We were completely screwed, and SnapTravel did not rectify the situation. We finally get ahold of them the next day and they said “it happens” and send me a message stating that our refund is still subject to approval?!?! We paid for a stay they never reserved, than did not answer our calls, and then the next day tell me they may or may not refund us! We ended up paying $600 for a room in another hotel because it was last minute and everywhere was booked. I could have saved $100’s in the end if I booked through a reputable company originally and would not have had half our trip ruined. Save yourself a humongous headache and DO NOT BOOK THROUGH SNAP TRAVEL. I would give them negative stars if I could!

My husband and I book a hotel through ***. We have never used this company and I would never go through them again. Hurricane dorian has caused mandatory evacuations in Charleston and our hotel told us not to come. I have tried to get in contact with snap travel for a refund for 2 full days. They do not respond and when they do respond on text it’s the same automated response. The customer service is beyond terrible.

I booked a hotel room using SnapTravel online. I prepaid for the room. When I arrived at the hotel they had no reservation for me. I was in the lobby for 3.5 hours while SnapTravel supposedly tried to resolve this issue. Ultimately, they ended up cancelling my reservation without notifying me and they are not issuing me a refund.

I booked a room at the courtyard by *** (New Jersey) hotel through Snaptravel. Over the next two days, I contacted the hotel directly and they indicated multiple times that there was no reservation under my name. I attempted to contact Snaptravel via SMS, but each time I explained the issue, a new agent would be assigned to the text conversation. I also emailed them to no avail. I got fed up and demanded they provide a number at which I could speak to a representative via phone. The next morning, I called and a representative answered. She assured me she would contact the hotel and sort out the issue. She said she would email me to confirm that the hotel had my reservation. I waited the entire day and received no such email. I then attempted to contact them via text, email, and phone. Eventually, one agent responded to some of my texts, but stopped responding when I demanded a refund. Now, no agents are texting me back, my emails are going unanswered, and they are not answering my phone calls.

I booked a room with Snap Travel and was told my room was fully refundable up until a certain date. I found another room closer to where I needed to be so booked it. With in 30 min I was trying to cancel my room I would call be out on hold for 20 min then told I would receive a calm back. I was text messaging with the agents and when someone finally was able to respond to me and I would explain what I wanted to do they would stop responding. Finally someone responded that she will fwd my message and someone would be reaching out to me through email. Someone Fido’s the next day and asked if I still wanted to cancel my room since it was refundable I said yes and nothing ever happen after that. Now I have to call my bank get them involved. It’s a big mess they have no customer service.

I booked a hotel through snaptravel *** and there was a mistake on their end to book me at the wrong hotel. My family and I showed up at the hotel and was told they couldn't find me in the system and wasted 2 hrs of my time calling/texting to get it resolved. I ended up booking it again directly at the hotel and asked for a refund of the original booking and the second booking to compensate for the trouble and time wasted. I followed up again and didn't hear back even after a week. I'm very disappointed with the urgent care team since they are not responsive and I had to pay for their mistake. I'd like this to be escalated to corporate.

On 8/21/19, I booked a hotel room through SnapTravel for the night of 8/24/19 at the Irvine Marriott (one night). The rate was $97 plus tax, so the total came out to be $108.32. However, upon checkout, I was made aware that I had to pay $147.97 including tax for my stay on 8/24. I was confused because I had already paid SnapTravel $108.32 days before my stay and on my SnapTravel receipt it clearly says, "Room cost paid in advance, only extras to be collected from guests." I then called Marriott customer service (spoke with Naomi) and she investigated a bit and spoke with the Irvine Marriott; she said that Marriott never received any type of payment for my stay from SnapTravel, therefore, I was being charged by Marriott for my overnight stay. All in all, I got double charged for my one-night stay at Irvine Marriott because SnapTravel (third-party) never sent my payment to the hotel. I have attempted to contact SnapTravel MULTIPLE times through Facebook Messenger and SMS, but once I disclose my issue, they stop responding. They will never receive business from me again.

I tried to book a reservation with SNAP travel paid them $290 and I could not confirm my reservation and kept my money they also wanted me to go to Walmart get a snap travel card and put another $290 on and said they would double reimburse me this is a scam

I used SnapTravel to book hotels multiple times. The first few times I had no issues. But then I had two problems with them and neither was solved.
The first incident:
I booked a room at a ***l using SnapTravel on June 10. When I arrived at the hotel, the room I was given was in bad shape. It smelled very musty and had a weird odor. Due to my terrible allergies, I couldn't accept the room. The guy at the front desk apologized and told me they had no other rooms available. He told me he would cancel my room and waive any fees so I can go book a different hotel. He also said contact SnapTravel and tell them to refund your money. He said if SnapTravel has any issues, they can contact them and they will confirm.
SnapTravel opened a case to investigate, and just yesterday (i.e two months later) I was told my refund has been rejected. They said the refund was rejected by the hotel. I called *** and they said this statement is incorrect.
The second incident:
I booked a room with SnapTravel at *** for two nights beginning of August. I wanted to add another room to my reservation but the system kept failing and freezing. I kept refreshing the system trying to get the second room to be added, instead, I booked another room at a different *** location. I called them and explained the situation. they said they will try to cancel the other room. I suggested they cancel the wrong one and book me the right one, I offered to pay any difference. They kept promising a callback to update me but they never did. I called them the night before check-in to get an update and even spoke to a manager and still was kept in the dark. On the day of check-in, the manager of the first hotel offered to cancel my room and spoke to the other location and got me a room there. She wanted our family to all be at the same hotel and was very sweet and understanding. She even spent an hour on the phone with SnapTravel and *** ( a sister company of SnapTravel), she wanted to make sure I got issued a refund. *** promised I would be issued a refund in the next couple of business days. The refund was never issued, so I called SnapTravel to follow up. They said my refund was rejected. After a long conversation back and forth they asked me to provide a written letter from the hotel manager and *** stating they both agree to a refund. I was very upset as I had already wasted over 8 hours speaking to SnapTravel for these issues. Later, I called *** to see what they have in their system, they told me the refund was actually issued to SnapTravel They were surprised SnapTravel was declining.
This company stole my money. They lie and say the hotels didn't approve my cancellations when in fact they do.
They fail to resolve any issues and keep me on the line for hours. They always promise to update me and they never do.
Pure theft and terrible customer service.

On 08/22/19 afternoon, my wife tried to book a hotel room through the *** online booking process on her smartphone. Several times, the online app software failed to confirm the booking and presented her with a loading/error page.

Then she asked me to book the same hotel room on my smartphone through *** This booking went through successfully for me, and we proceeded to the hotel to check-in under the assumption that we had one room booked at the hotel.

After we checked in at the hotel that same day, my wife checked her email and noticed that she actually had a duplicate SnapTravel reservation booked according to an email from *** Immediately, we started communicating with SnapTravel by phone and text to ask for an immediate refund for the duplicate reservation because of the ridiculous glitchiness of their software

On several different occasions, the several different SnapTravel customer service representatives kept giving is the run around that they would contact us back in 24-48 hours with a text message update from the SnapTravel team about the possibility of getting a refund. We proceeded to keep asking them for an immediate refund confirmation and noted that the hotel in question had already agreed to cancel the duplicate reservation immediately with no penalties. We continued asking to talk to a supervisor who could actually help us because all the customer service representative kept giving us a run around endlessly.

Finally, we had a customer service representative say that she would put us on hold for 10 minutes as she would get a supervisor for us. She left us on hold for over 45 minutes as she obviously had no intention of talking to us anymore and decide that wasting our time would be the best way to convince us to give up. Meanwhile, the customer service representative who were texting back with us also stopped responding to our texts.

This deliberate wasting of our time on vacation as really hurtful to my wife and myself because we could not get a good night's sleep after being treated so shabbily by *** They should have just called the hotel immediately to confirm that the hotel was approving the full cancellation with no penalties instead of giving us the run-around for hours. They should also have just confirmed the refund for us immediately. Instead, SnapTravel decided to waste our vacation time in the hopes that we would give up on this dispute. We are profoundly disapponted with the pathetic SnapTravel software, and we are thoroughly disgusted with SnapTravel's customer service for an issue that was clearly the fault of SnapTravel's poorly designed online booking software.

I would encourage any and all travelers to steer clear of SnapTravel's shady and unreliable travel booking "service." It is a travesty.

On August 23rd I made a hotel reservation through SnapTravel's system but realized the date was incorrect and needed to move it one day out. I attempted to contact them via Messenger, phone, and email but no responses were received even though their Messenger app says it's immediate. I contacted the hotel, but they could not change it or cancel it because it was done through SnapTravel's system. According to the hotel, they do not charge for a cancellation contrary to what SnapTravel posted about the policy on the confirmation.

I made a reservation with a hotel a month in advance for a room class ("ocean front classic"). I found out later this class is non-existant at the hotel. Roughly a week later, once I realized the discrepancy in room types, I called the hotel to confirm the booking, and they told me the room I was booked in was a "historic non-view interior room". Of course, I called Snaptravel on this, and after about a day they had contacted the hotel and had them change the room to one that more aligns with their room description, and a separate call to the hotel by me confirmed they had made the change (however, I received no documentation from Snaptravel that this had been updated). Now, two days before we're supposed to arrive, I received an email out of the blue from Snaptravel informing me that my reservation has been cancelled and that I should be expecting a refund (despite their own statement saying that refunds won't be processed 2 weeks before the stay). As of right now, I'm stuck without a place to stay and am spending a ridiculous amount of time on my vacation dealing with this!

Good evening,

On August 17th my significant other and I booked a room at the *** for one day using the services of SnapTravel. Upon arrival the front desk assistant informed us that no reservation was made and that to accommodate us they could take my card information and refund me when SnapTravel submitted the reservation. I contacted *** and was informed that they never received our booking confirmation. I spoke to *** and *** (Customer service representatives for ***)) and ultimately was indeed confirmed that they did not receive any reservation from SnapTravel. It is understandable that if the reservation is canceled by myself it is non-refundable, however, SnapTravel received pay for the service requested but *** and myself *** never received the services that were booked through SnapTravel. I do believe this is a breach of contract on SnapTravels end and could be trialed in a court of law if no resolution is sought. We are looking forward to settling the above stated conflict/ dispute.

I had booked a reservation and paid snap travel $154.00 for the room. After I left out of the hotel I was shown a receipt that pointed out the cost of the hotel was $111.00 which included taxes and fees. I contacted Snap Travel thr only way they allowed which is via texting. They started to look at the issue and when I asked for the difference to be refunded.. they stop replying.. at last.. still no refund. BEWARE...the reason they do not allow you to call a phone number and talk to someone is because they can easily block or band your phone number via their text messaging system. Call the hotel you are interested for a deal before dealing with Snap Travel. I received better deals since then directly from the hotels. Confirmation. Number

Did not purchase. Was looking to price compare with ***. Next thing I knew our *** account was charged on the 8th of August for a hotel on the 10th. Per their website they guarantee cancellation. Immediately started to text and call. We did this for 12 days. Today is the 20th and they finally answered and said the cancellation is too late because the reservation has passed. Never used the reservation. I’ve provided screen shots of our stay at another hotel. They are a scam company beware.