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Snaptravel

18 Bartol St, San Francisco, California, United States, 94133-4501

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Reviews Mobile Apps, Hotel Reservation Snaptravel

Snaptravel Reviews (%countItem)

I already had a claim *** which was supposed to have been resolved with a refund. However, upon checking my account today, I was charged $90.92 on 10/17/19 for services I have not used. Back in September I booked with them, but never checked in the room the promised amenities (swimming pool) were down. I ended up using the same site to book elsewhere. The hotel I did not stay at was $90.92. After the company responded with saying they were going to refund, I thought the issue was resolved. However, I've now been re-charged $90.92 and have NEVER reused there services! I have screen shots of my bank statement and spoke to the bank personally who confirmed it was snap travel because on the transaction it does not identify where it came from.

Snaptravel Response • Oct 21, 2019

Hi Brittany, we would like to apologize for the inconvenience this has caused. Upon checking our system we have not taken out an additional $90.92, and we had refunded this amount back to you on September 15, 2019. We advise that you reach out to your financial institution if there are any transaction issues you may have. We have sent an email to you showing the receipt of the refund issued back to you. Feel free to reach out anytime if you have any other concerns. Thanks!

Customer Response • Oct 21, 2019

Complaint: ***

I am rejecting this response because: the amount was taken out of my account by snap travel as my bank confirmed. I’ve attached copies of the withdrawal from my account.

Sincerely,

Brittany

Snaptravel Response • Oct 25, 2019

Hi Brittany, apologies on our end we have gone ahead and issued you the refund through PayPal, thanks!

I reserved a hotel through snap travel because the advertised price was lower than the price on the hotel website. A few days later I was charged the full price rather than the advertised price AND I was still charged by the hotel for the price of the room. In total I have now payed twice for the room.

Snaptravel Response • Oct 17, 2019

Hi Rico we would like to apologize for the inconvenience we have sent an email to you directly to see if we can get this problem resolved. Look forward to hearing back, thanks!

HORRIBLE EXPERIENCE. Proceed at your own risk. Had an awful experience with this company. Booked a hotel reservation through them 5 days in advance of my stay. Arrived at the hotel at 3:00 pm and they couldn't find my reservation. I contacted SnapTravel's customer service and they said, "We will send this to our urgent care team to get resolved immediately". At 10:00pm, 7 HOURS later, after multiple attempts to contact them, they just kept repeating, its with our urgent care team, please be patient. I was then put on hold for over 1 hour and they would not address my concern. Asked for a refund and to speak to a manager, they said Urgent Care would address the credit and they put me on hold again. No manager ever addressed the call. I had to get another hotel because my hotel was now sold out. They finally did credit my account and said they would send a 20% credit. Never got the credit, nor am I interested in using this site again. The only thing they are good at is taking the money from your credit card.

In July 2019 I booked a room for September 10th at the *** in New Brunswick NJ. When I arrived the hotel had no record of the reservation. (Snap Travel had already charged my credit card ($124). I called Snap Travel the next day to resolve this and the agent I spoke to indicated it would be refereed to a special team that would investigate and be back in touch. That never happened and it's a month later.

Snaptravel Response • Oct 15, 2019

Hi David, we would like to apologize for the poor experience caused and are happy to have issued a full refund plus additional compensation credits. Thanks!

Customer Response • Oct 16, 2019

Revdex.com:
I spoke with a rep from *** who did indeed indicate he would credit the expense. Once it's posts to my credit card (He said it would take 3-5 days), I plan to revise my original review for *** That said, the Revdex.com has been exceptional in both its speed and its effectiveness in obtaining results.

Sincerely,

David

They are not guaranteed costumer care. They do not reach to the hotel which was reserved from their client. They do not communicate well to the client and hotels. They lack costumer care regarding informing about updates on client reservation. The client have to call them to know the status of their confirmatio to the hotel. They lack the communication. They are not guaranteed costumer care. They claim out the payment from the client so easily but they delay status/update regarding reservation.

Snaptravel Response • Oct 17, 2019

Hi there, we would like to apologize for any inconvenience this has caused you and are happy to have issued a full refund. All the best moving forward, thanks!

I booked a room for four people and the reservation was changed to two people after I had already booked the room. I called the motel and they said that I needed to pay more money because there were four people staying in the room. So I call *** to change the reservation from two people to four and they told me that tbecause I already paid for the reservation that it could not be changed. So I had to pay more money to the motel and I asked for a refund for the whole amount that I had paid, because it was *** that messed up my reservation and they said that there was nothing that they could do. So I talked to a supervisor to demand a full refund and they said that I would get a full refund. All I had to do was take a screenshot of the transaction and then I would get the refund in a couple of days. I am still waiting for the refund and it has been almost a week. I have talked to my bank and there is no transaction yet posted to my account as a refund. I am sure that this company tries to scam people out of money.

Snaptravel Response • Oct 11, 2019

Hi Catherine, we would like to apologize for the inconvenience caused on your end. Upon looking into your case the hotel charged an additional $15/ person per night to accommodate more guests. The $30.00 was issued back to you on October 4th from our end. If you have any other concerns feel free to reach out. Thanks!

I purchased a room at a specified Resort for one night. Unfortunately the site input the wrong date on voucher. A voucher was emailed and I noticed the wrong date and contacted one of there customer service ninja. Two days later after someone fr there amendment team stayed they were working with there travel partners with hotel to correct the issue. Mind you they have withdrawn payment for a room I never checked in to or even I'm the same city. I tried to email, phone call to there customer service line, and text message. I keep getting a run around about changing a date and paying difference if needed.

Snaptravel Response • Oct 11, 2019

Hi there, we would like to apologize for this poor experience. Upon looking into your case we have confirmed that the booking made was for Oct 10- Oct 11. These terms are non-refundable and non-amendable, again sorry for this but we hope you can understand. All the best moving forward. Thanks!

Customer Response • Oct 16, 2019

Complaint: ***

I am rejecting this response because: they gave false pretenses that they would assist on contacting travel partners to correct dates of stay since it was a computer error that changed dates. Notification was given to business within minutes of purchasing. The business led me on for three days stating they were in contact with travel agent at hotel. Hotel would have made accomadations if snap travel would have contacted them.

Sincerely,

Catharine

Snaptravel Response • Oct 18, 2019

Hi Catharine, again apologies for the inconvenience this has caused. Once again we the dates that were selected were available to read over before checkout and they were clearly stated before the purchase. This reservation is a non-amendable and non-refundable purchase, we do apologize for this but we have looked into this heavily, and contacted our travel partner for a possible refund which was denied. We understand you are upset but wish you the best moving forward. Thanks

Booked and paid for a hotel room for three nights on the SNAP TRAVEL service, when I got to my hotel they said I was only booked for one night. I contacted SNAP TRAVEL and 7 hours later, I still could not get an answer as to whether the problem was resolved. In fact on the entire period of the trip I was not told by SNAP TRAVEL that the reservation and issue had been resolved. Fortunately I had my receipts in my email. First I had to prove to SNAP TRAVEL that I had had paid for the room and then I had to prove to the hotel as well. The hotel said they would bill SNAP TRAVEL directly. The hotel has placed a small hold on my credit card which I hope will eventually be released. When I tried to find out how to file a complaint, I was literally "ghosted." Nothing, crickets. Even today, 10/09/2019, I contacted them asking them how I can file a formal complaint, still I get the run around. I guess they don't have a customer support department and have a policy of ignoring complaints.

Snaptravel Response • Oct 09, 2019

Hi ***

We would like to apologize for this inconvenienced caused on our end. This is not the customer experience we would like you to have and are happy to see that this issue has been resolved. As part of the inconvenience we have issued compensation credits to be used down the line. Please feel free to reach out to us if you have any other questions/concerns. Thanks

Customer Response • Oct 09, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.

Sincerely

On Sunday, Sept 8th I used *** to book a room at the *** in Kansas City for that same week - Sept 10-12th. Our credit card was charged $313 for the booking based on the online search and it was confirmed that we had reservations with a confirmation number *** Upon check-in the hotel informed us that we had not paid and proceeded to charge our party for the entire room reservation. I reached out to *** to ask for a refund as we were charged twice for the same hotel stay - by their company AND the hotel. The text message "ninja" replied saying they would check into it and asked for a copy of the bill from the hotel. I emailed them on Sept 14th with a copy of the bill and they informed me they were looking into it. We called the hotel and asked them to refund the card that was charged and they did, only to turn around and charge another credit card in our party. *** never responded to the email and after repeated follow-up text messages about the situation, I was informed on Sept 27th that we would be refunded by ***. As of Oct 9th we have not received a refund and have been repeatedly fighting the second charges by the hotel. This company needs to be put out of business as they are clearly stealing money from customers and offering no customer service solutions. There is no phone number to call and my email has not been answered and their texts are pointless.

Snaptravel Response • Oct 10, 2019

Hi Lisa, we would like to apologize for the inconvenience caused on our end. A refund has been issued back to you and the payment should be received after 3-5 business days, should you have any further issues please feel free to reach out. Thanks!

Customer Response • Oct 13, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. We have received the refund.

Sincerely,

Lisa

On August 24th I contacted a hotel about the possibility of checking in immediately which would of been a early check in. They said they were able to I just had to book the room first. I ended up booking the room using snaptravel. After I contacted the hotel and they apologized saying that they were mistaken and not able to do the early check in. They said they were willing to refund me but I would have to do it through snaptravel since I booked with them. I received the runaround from snaptravel for well over a month before they finally told me the refund request was denied. Some of the worst customer service I have experienced.

Snaptravel Response • Oct 09, 2019

Hi Carlos, we would like to apologize for the inconvenience caused on our end. We tried our best to negotiate with our travel partners and the hotel for a free of charge cancellation for your check-in alteration. We were unsuccessful and are sorry for this experience we have issued you 20% in SnapTravel credits to be used down the line if you would like. Thanks again and all the best moving forward.

Customer Response • Oct 18, 2019

I would like my full refund.

Snaptravel Response • Oct 21, 2019

Hi Carlos, we would again like to apologize for this inconvenience. However the hotel has fully charged us for this reservation which was non-refundable and non-amendable, this was on the hotel's end as we don't have control over the hotel's check-in and check-out policies. Once again sorry for the tough news but we have done the best we could and an exception could not be made. All the best moving forward, thanks.

I booked a room with the *** by *** in Torrance, CA through SnapTravel. My wife and I stayed at the hotel, and everything seemed fine. However about a week after my stay, the hotel charged the credit card that I left for incidentals the full amount of my hotel stay. Apparently SnapTravel is not paying the hotels that are listed on its site. I am livid because I have been double charged over $400 because SnapTravel has not paid the hotel. This is fraud and theft, and it needs to be corrected immediately.

Snaptravel Response • Oct 08, 2019

Hi *** we would like to apologize for the inconvenience caused on our end. We have gone ahead and issued you a refund plus additional credits for compensation. if you need anything else please reach out to us as we are available 24/7. Thanks!

Customer Response • Oct 08, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I booked a hotel room for my family vacation thru *** mobile service, when we arrived at the hotel the booking was not available because the company charged my credit card but booked the reservation thru their own credit card, which was declined. I spent nearly two hours trying to have them resolve this issue with ***'s customer service but was unable to get them to correct the error or provide me with a refund. I spent nearly two hours in the hotel lobby with my wife and 3 small children. I finally ended up paying *** another time, for a separate room.

*** Confirmation Number: ***
Transaction Date: 07/04/19
Transaction Amount: $162.03
Merchant/Description:

Snaptravel Response • Oct 07, 2019

Hey Dmitriy, we would like to apologize for the inconvenience this has caused you as our customers should not have had this experience. It looks like this was a fault on the hotel's end as they overcharged the card. If you did pay for the room would you mind providing an invoice so we can get this resolved? You can send it at ***. Thanks!

I booked through Snap travel for a birthday get away for my husband upon booking they immediately took $240. Out of my account I went to check into our hotel and was informed that the 3 party credit card information Snap travel provided them was declining she travel to reach out to Snap travel for another credit card they couldn’t help us until they reached out to their travel partner after sitting outside in my car going back and forth with the I still couldn’t check into our room that was already paid for through Snap travel!! Do not book through them I was 3 hours away from home and couldn’t check into my hotel until I paid to stay once again!!!! Paying for two nights that I had already paid for was completely out of my budget!!! This place is a Scam how does a booking company’s credit card decline??? They couldn’t provide our hotel with another card!! The hotel couldn’t believe it!! Their so called travel partner is in China so them getting back to you is slim to none!!! They didn’t care if I had to sleep in my car they did nothing to help me!! Then I was notified that it’s not a guarantee that I get my money back?! For a hotel room that I was unable to check into because Snap travel provided a bogus credit card that couldn’t even cover $240.00 Do NOT use this company!!!! Scam Alert

Booked a hotel through SnapTravel on Oct. 1, 2019 at 1:50 AM and the refund process is still in progress as of Oct. 5, 2019 at 1:00 AM.
The request I sent to look for the rate was however, from Oct. 2 to Oct. 4. Regardless, the SMS sent me a link for two nights on Oct. 8 to Oct. 10 which I only realized after receiving a confirmation SMS. I could've been more careful before proceeding with the booking, but when I submitted the request for quote, I expected to receive something for the dates I requested. Their system completely scammed me with the reservation. I called their customer service within 5 minutes after booking to modify the dates, and had to go through multiple agents via phone calls and SMS only to receive an answer "due to the restricted policies of the hotel we cannot do any amendment or changes in your reservation". I immediately called the hotel to confirm and the supervisor of reservation department was "120% sure" that what SnapTravel informed me was only to *** their responsibility. After that, I didn't stop but sent more requests to have my cancellation and refund yet, all the agents are telling me the same answer which is, "We're still waiting for our travel partner to give an answer" yet, they all failed to tell me who the travel partner is. I asked specifically if it's the hotel, and they said no. Then who? I should have read Revdex.com review before doing any business with this company. My confirmation number is *** if you ever want to contact me. If you write a FALSE response saying that the refund was given, I will come back here and write another TRUE review.

Booked a hotel through *** on Oct. 1, 2019 at 1:50 AM and the refund process is still in progress as of Oct. 5, 2019 at 1:00 AM. The request I sent to look for the rate was however, from Oct. 2 to Oct. 4. Regardless, the SMS sent me a link for two nights on Oct. 8 to Oct. 10, which I only realized after receiving a confirmation SMS. I could've been more careful before proceeding with the booking, but when I submitted the request for quote, I expected to receive something for the dates I requested. Their system completely scammed me with the reservation. I called their customer service within 5 minutes after booking to modify the dates, and had to go through multiple agents via phone calls and SMS only to receive an answer "due to the restricted policies of the hotel we cannot do any amendment or changes in your reservation". I immediately called the hotel to confirm and the supervisor of reservation department was "120% sure" that what *** informed me was only to dodge their responsibility. After that, I didn't stop but sent more requests to have my cancellation and refund yet, all the agents are telling me the same answer which is, "We're still waiting for our travel partner to give an answer" yet, they all failed to tell me who the travel partner is. I asked specifically if it's the hotel, and they said no. Then who? I should have read Revdex.com review before doing any business with this company. My confirmation number is *** if you ever want to contact me.

Snaptravel Response • Oct 07, 2019

Hi there, we would like to apologize for the inconvenience caused on our end with the booking dates. The dates you booked with us are non-changeable upon booking and a refund is rarely approved with our travel partner. We tried our best but unfortunately our request was denied but for the poor experience we have issued you 20% in *** credits. All the best moving forward. Thanks!

Customer Response • Oct 09, 2019

Complaint: ***

I am rejecting this response because:

So your business canceled my hotel reservation without my consent, and most importantly, didn't even tell me it will happen or it happened. I only found out my reservation was canceled because I contacted the hotel reservation department on my own. Before that, no 'ninjas from *** was able to tell me what's going on with the hotel. I never allowed you guys to cancel my reservation, period. Even if I knew about the cancellation, I would have never gave *** authorization to cancel my reservation if a full refund won't come along. You guys failed to inform me about what is going to happen, even if it meant a cancellation that will not give me anything back in return. You guys took the action without my consent, never told me you did until I found out myself, and now telling me to move on because you won't issue any refund? What nonsense is this? My demand of full refund still stands and I will take a lawful action if my demand is not made for your unauthorized action.

Sincerely,

Min Sik Ahn

Snaptravel Response • Nov 01, 2019

Hi Min, sorry for the delay but we have gone ahead and issued a full refund as a result of your poor experience. Sorry for the inconvenience and we wish you the best moving forward. Thanks!

I booked a hotel room on ***l in Boston on 9/24 & 9/25. My flight 9/24 was a red eye which is standard for most travelers coming from the West Coast of USA to East Coast. My flight was due to arrive around 3am EST and it was delayed putting me in later around 4:30AM. I arrived at the *** at 4:30AM hoping to sleep from 4:30 to 10AM when my conference started. I was unable to check in as they had given my room away. They did not call or text me, although they had my information, and ask me if I was coming. ***l is refusing to assist me in getting a refund. They said the I was a "no show" which is not true --- I showed at 4:30AM and I had prepaid the room. Can you imagine showing up at 4:30AM hoping to sell for 5 hours before a conference where you were leading 18 critical meetings? I did not sleep for over 41 hours as a result of this and I had to pay a higher fare.

Additionally, there is a class action issue here. *** is breaking the law and it's not a civil issue, its potentially criminal fraud if you say you have a room for people, accept prepaid money, then give it away. You have to disclose the rooms are not guaranteed, and this is a class action issue if ***l is aware of this and not disclosing it on EVERY reservation it accepts on its platform.

Snaptravel Response • Oct 07, 2019

Hi William, we would like to offer a huge apology on our end as we can't imagine what it was like for you to deal with that experience. Upon looking into this case it appears that the hotel had a check in date for 3:00pm on September the 24th and you checked in around 6:00am the next morning. The hotel treated this as a no show and rebooked your room. We have no control over the hotel's check-in policy but for the inconvenience caused we can issue you 20% in credits. Again sorry for this experience but all the best moving forward. Thanks!

I screenshotted every step. They post a fake price on google for a hotel room. ($86 for a room at Planet Hollywood in Las Vegas). You then have to give them your phone number and facebook messenger permissions. Then, you click to check out and price becomes $270 per night. Yet, the price says good for 24 hours. Total scam. I contacted them, they said "prices are dynamic" and then refused to respond after that.

I need a full refund for the room that I booked and on the website it says that my card would not be charged until I arrived at the motel. My card was immediately charged before I arrived at the motel. Other travel websites do not charge my card until I would arrive at the motel. I called the booking company and they said that it is their policy to immediately charge the card even before you arrive at the motel. I was on the phone for over an hour with them and they are not willing to refund my money.

This is a scam! Run for the hills!!! They will steal your credit card information and then order $70 worth of *** a few days after using their site to order a hotel room. Mind you they bought *** online in their area of CA while I was all the way in . Ummm hello them damn burritos are gonna be moldy by the time I get there to pick them up. Anyways don't use this site! Just asking for trouble with your credit card account.

I booked a reservation for a hotel room at *** in Nashville. I called the hotel to verify booking and they've never heard of *** and that I didn't have a room reserved. I have been trying to contact the company to get this fixed but all they do is tell me they are working on it and no progress is being made. After a couple days of calling them and the hotel I requested refund. Like everyone else, still waiting...

Snaptravel Response • Oct 04, 2019

Hi Neil, we would like to apologize for this inconvenience caused we have issued a refund to you and should take around 3-5 business days, again sorry for the inconvenience caused all the best moving forward. Thanks!

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Address: 18 Bartol St, San Francisco, California, United States, 94133-4501

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