Snaptravel

I reserved a hotel room for multiple days and the details were clearly stated in the reservation. I made this reservation many weeks in advance to make sure there were no errors or issues since this was my honeymoon getaway. Upon arrival in check-in it was discovered there was an error made by snaptravel. I was informed by the hotel that snaptravel had issued me a handicap rooms that was not set up or likely comfortable for a non handicap visitor yet alone a honeymoon couple. I had even stated in the notes during my reservation with SNAP travel that it was my honeymoon and had requested in Upper Floor Room with a View and even detailed out the experience I was looking for. Since this was a handicap room it was on the first floor and everything that I had detailed in the notes of my reservation and let the selection categories that were made it had all been dismissed and they had booked the wrong room completely. I had to delay my check in several hours and beg with the hotel to somehow get a room that was acceptable for my wife and I during our honeymoon. With it being the beach area of San Francisco our options were limited. We were also informed by the hotel that the amount that was charged for the room was way over the amount that they would ever booked the room for if we would have just looked through them. Snaptravel had said that their site was giving as many discounts which were all proved to be fictitious and meet up with confirmation from the hotel staff and manager on duty at the time of check-in. Snaptravel refuses to give customer service and says they do not have a customer service department and you must have correspondence only through text messages which come off as a robot or completely automated. I just received a text message today 3 months after I initially filed the complaint. They said they were working on it and it was being passed on to an Urgent Care customer service agent through snaptravel and they said they had contacted the hotel and there was no reason to issue a refund because our room had been upgraded by the hotel. This is unacceptable and our room definitely wasn't upgraded and I the customer was the one that had to spend hours to beg for a proper room. I have yet to receive an actual phone call or any correspondence other than a robot automated text message that has taken many months to receive. I am demanding a full refund. I do not want any future credits or interaction with this company because based off of my personal experience through this whole ordeal it has completely ruined my honeymoon and any future business between snaptravel and myself. They took it upon themselves to book an entirely different room than what I had booked. This is a bait and switch for an elevated price that was way over the normal asking price of the room. This comes off as fraud and needs to be taken care of. I will do everything in my power to get this issue resolved.

I booked my reservation for *** via SnapTravel on August 24th to stay for New Years. I reached out to the hotel in late October for help with New Years plans only to find out that my reservation "was booked after they were sold out" and they are trying to find me alternate accommodations. Apparently, SnapTravel books through an aggregator called *** that was notified on Aug 26th, but didn't do anything to find me another room. Considering I made my reservation over two months ago, I don't understand why I wasn't notified sooner. I called SnapTravel a number of times and they can't seem to resolve my problem in a timely fashion. They just offered to refund me now when there is limited inventory to find an alternative.

Given that I have a confirmation, I believe SnapTravel should find me equal or better accommodations for the same price.

I booked and paid in full, a 7 night stay for my family at a hotel in Rhodes, Greece through Snap Travel. We arrived at the hotel to be informed they do not have our booking even after presenting them with all of the receipts and confirmation numbers supplied by Snap Travel. The hotel further stated that at the time Snap Travel sold us the hotel room, the hotel had already closed bookings as they were sold out and fully booked. I desperately tried to contact Snap Travel, but the only method available was chat through the Whatsapp application where all the responses I was getting we're from an automated bot giving me automated and often unrelated responses. In the meantime my two young children who were exhausted after a flight and in dire need of sleep were having melt downs in the hotel lobby. I continuously tried to beat the snap travel bot and get a real person to help, when that actually happened at least two hours later, they finally turned to their supplier to get a confirmation number (for some reason different to what I was supplied with at the time of booking), and after more than 4 hours of wasting away in the hotel lobby with two very tired and upset toddlers they provided the confirmation number the hotel needed. But now we were in fact stranded at a fully booked hotel. The hotel went out of their way to try and find a solution and after a couple more hours found us a terrible back room to get through the first night. We lost the entire first day of our vacation, we were exhausted after flying since very early in the morning and had to deal with two exhausted, hungry, and very upset toddlers only to get the worst room in the property instead of the sea view family room we paid a premium for. Luckily the hotel was able to find a room matching our booking the next day, but it required wasting another half day on repacking and waiting around to be moved to the other room. I communicated all of the details and hardships to Snap Travel who waved all responsibility and responded as though everything was fine and normal. I asked to be compensated but the only thing they were willing to offer was some minimal credit on a next booking through their service, which needless to say will never happen again and therefore as far as we're concerned they offered nothing. This was a horrible experience with a company completely lacking customer service and looking to detach themselves from any responsibility no matter how dire the situation.

I booked a room on the *** in Long Beach, California through Snap Travel. I received confirmation code as well as text messages saying I was all set to check in. Upon my arrival to the hotel, they were unable to find my reservation. I contacted Snap travel through text message and phone call and was told the issue would be resolved shortly. It was never resolved and I was left without a room although, again, I received a confirmation through Snap travel. I requested a refund and free being passed around to 6 different “agents,” I still have not received a refund!

We had the worse hotel booking experience today, and as I did some research after the incidence, I learned that this is actually a very common trend and a technique that this company has been and continues to use to take money from people online and in return does nothing for them! One could call this rubbery!

We had the worst ever experience today, first time booking with ***!
I booked for my partner a hotel in NY using their website. They sent us a confirmation email when we booked online, saying this is 100% warranted, and that we don't even need to check in, just say our name and get in! When my partner went to check in at the hotel late in the evening, the hotel did not even have her reservation in the system! It took them THREE HOURS and finally said sorry, we are all sold out! Their customer service is beyond terrible! Sent us nonstop automated text messages, not helpful at all! There was no real person on the other side!

They ended up cancelling the reservation after 4 hours and tell us that 'we will follow up on a refund'! I asked them to email me a confirmation for reimbursement. They said they will, but they didn't!

I read online on many forums that same exact trick has been done to many travelers all around the world. I truly hope that some organization/authority take this serious and look into this company's fraudulent methods.

My wife and I are both professors, flying to different cities/countries almost on a weekly basis. Had never had such terrible experience with online booking services.

I hope some actions are taken against this agency, so other travelers won't have to go through what we went through today.

Looking forward to hearing back from you.

They are a *** company. They give you a deal but end up siphoning more money

I purchased a non-refundable standard room for 2 nights on October 31st at ***n Naples, Italy, which on their website says "Either a double, queen or king bed (subject to availability)." What that should say is, "Either a single, double, queen or king bed." That way you know that you are gambling on which bed you will actually get. I didn't know there was the possibility of a single bed, nor did I know it was a gamble. I would never have paid the price I paid for a single bed, nor would I ever risk the choice of getting a single bed, but that is what I got... a single bed. I can't believe how much money I wasted. I could have used *** for $5 more and get a guaranteed double room. And for 4 hours I was passed around from different customer service agents, I think 5. Then the 5th went silent and I didn't hear from the 6th for 3 more hours. They did not remedy the mistake. Avoid SnapTravel! They're profiting on your mistakes!

Very unhappy with this company. My husband and I got sick and couldn't make our trip . The hotel never got the money snap travels third party kept it. Meanwhile they told me to talk to hotel and have hotel send them documentation we couldn't make it . They are shady . I doubt we even had a reservation at the vegas hotel. They thrive on keeping the money in situations like mine or worse. I will never go through them again very dishonest.

I booked a two night stay at a condo in Oceanside, California. My confimation # is ***. On ***s website, it said that this hotel charged a resort fee, and there was also an optional housekeeping fee depending on length of stay. I have used *** numerous times before and have seen both of these things listed. I have never used the optional housekeeping fee when I have stayed in other condos, and have not been charged one in the past. I got the hotel phone number from *** and called they hotel to inquire about the resort fee. Adriana at the hotel called me back and told me there were no resort fees and that everything was included in the price at booking. I booked with confidence, at a price of $465.28. My card was then charged over $300 more! The total was $787.62!!! I called the hotel and they told me I booked through a site I never used or heard of, called booking.com. They sent me a receipt showing my booking including a $57.65 resort fee, $35.29 service charge, and a $229.41 cleaning fee!!! All from a site I never used that had my credit card information!! Numerous calls and messaging with *** has proved unfruitful. I booked with them for a certain price, and they gave my personal information, including credit card info, to another site which stole from me and charged me more.

paid for a reservation thru snap travel for a hotel stay. when I checked out the hotel said snap travels credit card was declined and that I would have to pay for the room. I have contacted snap travel thru *** messenger and also email. as soon as I tell them my problem they go silent with no response.

I booked a room in *** for Oct 11th 2019. When I arrived at the hotel, the staff did not see my reservation. When I looked up the confirmation, it had been changed to the 13th. I spent 3 hours on the phone trying to get this fixed. They kept telling me that it had been turned over to urgent care. After this extended waiting outside my hotel for a response, the last agent I talked with named Via agreed to authorize a refund for this but told me it would take 5 business days to process. It has now been two week and I called back again to complain about the refund not being issued and was given the same message that it was turned over to urgent care with no results yet. This is unacceptable. The savings on going through this company versus booking the room myself directly was only $5. I will never use their service again because it ended up costing me an extra $80 which I got charged by them for a reservation I never could use. .

On September 4th Klarna provided me with a ghost card to purchase a hotel room with ***. *** is like Priceline or Hotwire. They sale hotel rooms at discount rates. The room I purchased for them was through ***. However, when I got to *** they told me that they do not have a reservation for me nor are they able to honor the reservation/pricing if they ever do receive the reservation.

So, I went to ***s website the site listed that someone would chat with me in 2 minutes but I waited hours and only received generic information from a bit. The site said I would have a 10 minute wait on the phone, but I waited 2 hours and was just hung up on. I emailed several times and never got a response. I say all of this to say I believe *** is a scam. I've continued to wait but I've only gotten a message to say that they are waiting for a vendor response but it's already been over six weeks.

I've called Klarna many times. And each time I was told something different. I was told I would need to place a dispute. I did so online and over the phone. But, each time I called I was again asked to do a dispute. In one of my last interactions where I was hung up on the lady said I would need to dispute it with my credit card company. I was told I would receive a call back later that day and then I was told it could take weeks. With each interaction I have been told something completely different.

They have also threatened to resume payments for this inaccurate charge. They have not helped me in any way and after numerous calls and messages and over six weeks they have still not resolved the error. *** is continuing to delay things and I am afraid if I wait to long I will ruin my chance to get the error removed.

I have call logs, recordings, and emails I can provide if needed.

I would like this fraudulent charge removed from my account permanently and to be able to resume my Klarna services.

Booked a reservation that was non-refundable. Due to the nature of my work, I tried switching the dates of my stay instead of calling to cancel. I spoke to many people about changing my dates and they said they’d put a request in. They said it usually takes 24-48 hours to hear back. On Thursday 10/24/19, I reached out again and conveniently within TWO hours, they heard back from their “amendments team” and told me they denied my request. It’s all very sketchy to me how they said to give them time and I waited DAYS and within hours after bugging them I found out. I am extremely displeased with the service I received and got no type of compromise from them. So now I’m out $85 because I had an EMERGENCY WORK TRIP. I tried all different outlets. I tried asking them what their “travel partner” was because they said that they had to contact the travel partner and then the hotel to get an answer to change the dates. Then when I called the property myself, they gave me a phone number that was not SnapTravel’s phone number. Very sketchy. You got $85 from me and I hope to make sure no one books with SnapTravel ever since they’re extremely unaccommodating. I did not ask for a refund, just to SIMPLY CHANGE MY STAY DATE. And it was ONE night.

on 9/15/19(Sunday) around 7pm I had attempted to book a hotel for 9/21/19(Saturday) however due to some glitch on their site it booked me for 9/15-9/16. I immediately contacted Snaptravel via SMS text and told hem the situation. everyday they kept saying "we are waiting on our travel partners". I reached out multiple times a day for updates. 4 business days later on Thursday I was told they would not be able to honor my original request. They considered the matter closed without fixing the issue. All I wanted was or them to fix the days to what I inputted into their site and credited back the money they overcharged me. The result obviously was no hotel for me and out of funds in the amount of $324.39. I had to book my stay on another company last minute witch ended up costing more as well due to this companies fraud tactics.

I booked a hotel room worth $123.60 for one night in Houston. Hoever, the event that I was going for got rescheduled so I couldn't use the hotel room anymore. I called snaptravel to ask for a refund or at least credit for the amount I paid so I could use it towards another booking for when the event does happen. I submitted required evidence. Their representative said they'll try but then texted me saying they couldn't refund my money due to company policy

This business is a SCAM!! My friend and I decided to drive to Charleston, SC for the day (October 12, 2019). Upon reaching the city I stopped at a gas station near a strip of hotels. I put in my travel date on Google and searched nearby hotels. *** offered the lowest price $111 for Hampton Inn. After booking and arriving at these hotel only minutes later (since the hotel was directly across the street from the gas station) I was told by the hotel that my booking was not made for that day but for 2 days away. The hotel had no vacancies for the night so there hotel could not modify the reservations.
I immediately contacted *** via text message and received a text saying "a travel ninja would be with me within 5 minutes". 5 minutes that ended up being 2 hours. I called *** customer service and was placed on hold for 1 hour and 30 minutes because I needed immediate assistance. I simply asked for a refund because of the mix up and since it took nearly 2 hours for an agent to get on the phone I had already found another hotel room in the city.
For over a week I reached out via text message and finally I received a text that a refund would not be issued to me because there hotel would not give them a refund. However, on day one the hotel said that it was strictly up to the third party company to refund my money or to provide other options. No other alternatives were offered, such as a credit dir future bookings. I am out of $260 for a $130 hotel room.
I will NEVER use "Scam" Travel again and I suggest that no one else does.

I had an issue with a hotel that I booked through snaptravel. The hotel refunded snaptravel but snaptravel continues to not refund me. I stayed at a hotel will bed bugs and the hotel originally denied the refund but once I sent inages of the bed bugs they contacted me stating they have refunded snaptravel. I have called and messaged snap travel evey day for almost two weeks and they keep giving me the runaround. This is aside from the fact that snap travel charged me $224 for a $60 a night room.

Rating SnapTravel 1 star is doing prospective customers a disservice. This would indicate that they performed 20% of their job, which they did not. They deserve zero. Simply put, this company does not have the technology (perhaps the approval from the property?) to book rooms on behalf of customers.
If you are thinking of using this service, expect for there to be no record of your reservation when you arrive. As an added bonus, let's call it a parting gift as you walk away embarrassed, prepare to be treated like a second class citizen when you show up and mention SnapTravel.
My credit card dispute cleared up, I got my money back but it was a truly painful exercise dealing with SnapTravel over SMS, email and on the phone. They don't know what they're doing, blame their problems on their "travel partner" and don't own up to the fact that they weren't able to deliver on the service they sold the customer.
Save your money and most importantly, save your time. Thank me later.

I booked my hotel stay for the wrong weekend, next saturday instead of yesterday, and contacted Snap Travel to switch the date. The hotel, (Ramada, Indiana, PA) said that they had plenty of rooms available and would be happy to accommodate me if my agent could switch the date. I contacted Snap Travel via text and noticed that the responses were very slow. I found the company's phone number and called. I was told that they would mark my request as "urgent" and let me know, via text, once it was resolved. I waited 2 hours, no response, then decided to drive 4 hours home before it got too late. This morning, 16.5 hours after my initial request, I was sent a text telling me that they were still working on it. I wanted to switch the booking to last night. I believe stalling is the tactic for this company to get out of resolving any issues. My reservation had a "no cancellation" policy. Since they ran out the clock on my issue, I'm now out $100.

I mixed up the booking date and booked a hotel night on booking date on 18th rather 19th. Calling customer service I was informed wait and not to worry - I wanted over 10hrs for change in date but nothing happened- eventually I recieved a text msg that informed me that it's not possible at 12am!! 9hrs past check in date.
I wish I was informed it will not be possible on the day and I would have made my way. I was scammed out of my money and made to deal with agents that constantly gave me wro g information