Solidoodle

Revdex.com:I have received confirmation from Solidoodle that they will be waiving the restocking fee (email of communication attached) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We have accepted a return and agreed to provide a full refund

We have agreed to accept a return and to provide a full refund

The customer has returned the printer and we will exchange it for a brand new unit

At this time, I have been contacted directly by Solidoodle regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [I received a response from Solidoodle Here is the text of the email [redacted] My school district will not cut a check to this business given the uncertain situation and I am personally uncomfortable with this procedure as well We have communicated this to Solidoodle and have asked for an alternative method by which payment can be accepted It is unreasonable to accept ONLY checks as payment, especially given their lack of responsiveness to date.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The refund has not been issuedI will not be satisfied with any response other than a full refund of the defective productWhen I receive the full refund I will acknowledge the issue has been resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Solidoodle regarding complaint ID [redacted] and I have not response since one or two months agoSimply disappearedSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have been having an issue with this company since I first received my printerAt first, I received a defective printerIt took me Days to get a response from the service team in order to process my returnI sent over emails within that span and called on a daily basis only to get greeted by a machine which said that no one was availableEventually I got them to process my return, so then I shipped my printer out to themJust when I thought the issue was over, once I got the email that the printer was received on March ***, 2015, I waited for my refundLittle Did I know the worst was still to comeI kept on waiting and didnt receive my refund yetI decided to email them and have been for weeks and still haven't even gotten a response! The Solidoodle company has scammed me! They asked me to send my printer back and never sent me my money back even after confirming they received it! Worst of all, they fail to respond to any emails concerning the issue! At this point I don't even care about the printerI will never buy another one from solidoodle! I Just want my money back! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This email is regarding Revdex.com complaint # [redacted] The customer, [redacted] , returned his printer on April **, for a refund Unfortunately, [redacted] did not wait for his RMA and shipped his printer to the wrong facilityHe shipped his printer to L.Awhen it should have been shipped to our facility in BrooklynThis is what caused a major delay in issuing the refundWe had informed [redacted] that although he shipped his printer back, we had to await for his printer to be returned to our Brooklyn facilityAlso,all printers returned for either a refund or exchange, must be inspected by our service team upon arrival to determine the condition they were returnedUnfortunately, the printers are inspected in the order they were receivedWe have since received an update regarding [redacted] s printerWe have determined that he is not eligible for a full refund However, we are expecting to issue a refund (less a 10% restocking fee and original shipping costs) by the week ending July **, We will send an email confirmation once the refund has been issued Best, [redacted]

Revdex.com:The business has finally been communicative on a regular basis and has agreed to provide a replacementI have returned the item, and they have received it.I have not yet received the replacement.Thank you very very much for your involvement, I am truly grateful! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The customer cancelled their order and we will be issuing a full refund

Revdex.com:At this time, my complaint, ID [redacted] regarding Solidoodle has been resolvedAfter a month of refusing to refund my money for a falsely advertised, damaged on arrival 3d Printer, Solidoodle finally gave my money backIt was incredibly difficult to get them to agree to refunding my moneyI HIGHLY recommend staying far away from this company (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com:Yet again, thank you for your helpAs soon as I closed my prior complaint, the business again stopped communicating until I told them I'd be reopening my complaintI'm grateful for your and Team's involvement! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We have been in regular contact with this customer over the past several monthsWe are issuing a Return Merchandise Authorization form so he can return the printer to usIt is inaccurate that we charge a restocking fee on all returnsOnce a printer is returned to us it is thoroughly testedIf it is found to be defective we do not charge a restocking feeAfter the amount of the refund is determined our Accounting department is notified and they process the refund as soon as possible

Hi [redacted] : This email is regarding complaint # [redacted] Our customer [redacted] has been mailed his refund check, as of today June **, I have attached a scan of his refund check to this emailI have also contacted [redacted] to inform him that his refund check has been mailed out to himPlease let me know if you require any further information or documentation to resolve this complaint Best, [redacted]

This email is in regards to complaint # [redacted] , customer name is [redacted] [redacted] received his order # [redacted] on January **, When [redacted] received his printer, he contacted our Customer Service department to state that he was underwhelmed with the product that he had received, and that he would like to return the printer for a refundHowever, he did not state issues specific to a defective unitAdditionally, [redacted] had another order with us, order # [redacted] that had not been fulfilled at the time that he created the ticket in our system requesting a refundIn this same ticket, he also requested to have order # [redacted] cancelled for a full refundOn January **, he was sent a RMA to return his printer for a refundWe received [redacted] 's printer on February **, We informed [redacted] that we were awaiting an update from our service department, as all printers returned for a refund are inspected upon arrival by our service department to determine whether or not the unit was defectiveOn February **, an email was sent to [redacted] , informing him that our service department had determined that his printer was not defectiveWe also informed [redacted] that since his printer was not deemed to be defective by our service dpeartment, he would be receiving a refund for his order # ***, less a 10% restocking fee, and that he would not be refunded his original shippingAn email was then sent our accounting department to issue a refund, and [redacted] was advised to allow 10-business days for his refund to take affectAlthough [redacted] 's refund was not processed in the estimated time frame, we continued communicationsOn several occasions we informed [redacted] that all refunds are issued in the order that they were received, and assured him that he would receive his refunds for orders # [redacted] and # ***Our records show that on June **, 2015, [redacted] was issued a $refund for order #***, and a $refund for order # ***Both of the refunds issued to [redacted] on June **, 2015, reflect the total amount paid for each orderAs you can see from the information I have provided, we did not charge [redacted] a 10% restocking for order #***, although this was communicated to [redacted] regarding his refundHe was also refunded all shipping charges associated with these ordersI believe that at this time, this complaint has been resolvedPlease let me know if there is any further information or documentation that you require to resolve this complaintBest, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I received the following email from Solidoodle;" [redacted] [redacted] "I will not be fully satisfied until I actually see that there has been a full refund which will happen in 6-days from nowIf I could update the Revdex.com when I receive the refund that would be great! Sincerely, [redacted]

At this time, I have been contacted directly by Solidoodle regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] In their reply email they apologized for the inconvenience saying they would send me a new printer to replace the broken oneHowever, since that email they have not contacted me or given me any information about how to go about having my printer replacedAs of writing this its been about a month since the last time the responded to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi: This email is regarding Revdex.com complaint # [redacted] We were unable to ship out this customer's order in timeThey filed a charge back with their card holder and the funds for this transaction was refunded to this customer on by [redacted] Please let us know is you need any further information to have this complaint resolved Best, [redacted]