Solidoodle

Review: I ordered a Solidoodle 3D printer and a roll of their filament on March [redacted], 2015. The promise time for delivery was 6-8 weeks (and still says that on their website of [redacted]). My order number is [redacted]. The total of my order was $766.85 USD. Which means I also paid an exchange as I am in Canada. I waited well over the 8 week mark and contacted the company via email. I received a reply that there was a backlog on a part & that it would take another 3 weeks, so I waited another month and contacted them again asking for a delivery date (I have copies of all correspondence via email). In their reply they noted that they would like to offer me a free roll of filament for having to wait so long, which I agreed to but was still told another 3 weeks. On June [redacted] I tried to call them directly but was only able to leave voice mail messages. They had even changed their phone number from ###-###-#### to ###-###-####. I received an email again making all kinds of promises but asking me to wait. I even contacted my credit card company at this point to see if they could not assist me and was told that because it was 90 days since the purchase they couldnt even retrieve my payment. All along I have repeatedly expressed that I do NOT want a refund, I want the printer. Again I was offered another roll of filament for my troubles that would be added to my order and I can see online that it is there. I have an open ongoing ticket with them #[redacted] and recently asked again about a delivery date. I received an email from Daniel offering to send the printer to me but advising me that they do not have the front doors for the printer & that they would send those to me at a later date. They also offered a partial refund of my money for my troubles. I asked them to go ahead and send me the printer along with the 2 free rolls of filament plus the one I have paid for. I said it was up to them about a refund, but that I expected the doors to be sent to me without extra shipping costs. I asked for the tracking number to be provided but never received a response. I sent another note last week asking for a 48 hour update, and still no reply and therefore, I am now in a position to ask for your help for a resolution. In the mean time, I now note that this company is starting to sell their products with Best Buy and on [redacted]. As noted, I have copies of the numerous emails I have sent and the responses that I received,if you require copies, please advise, it will outline the dates and attempts to settle this matter over the last 7 months.Desired Settlement: I would like to receive my 3D printer with the doors and the three rolls of filament that were included in my order.

Review: I purchased a 3D printer called the Solidoodle Press which I received in April of this year. At the same time I also purchased their SoliCare 1 Year Protection Plan for Solidoodle Press. One week after receiving the 3D printer I had to contact their Customer Service team because of a problem. We were never able to get the printer to generate a good 3D model. It failed regularly and I contacted support again. Because we had Solicare they agreed to repair the printer and it was sent back to them.

We received the printer back and the problem was not fixed, and the printer now had a second problem. We contacted support again and they had use return the printer back to them again. When we received the printer back from them for a second time it was still malfunctioning and it turned out that it wasn't even our printer. It was another customers printer! So, on September 9th we returned the incorrect printer back to Solidoodle. UPS tracking shows the printer was delivered to Solidoodle on September **, 2015. Since then Solidoodle has ignored every email I've sent requesting an update on the printer. They do not answer the phone, so it is extremely difficult to get a hold of someone.Desired Settlement: I would like to received a full refund for the printer and the Solicare warranty.

Review: I have had 3 malfunctioning 3D Press printers from Solidoodle. At first they were great and exchanged them quickly. When my 3rd printer malfunctioned I was told to send it back and they would issue another exchange plus 2 filament spools. I sent the printer back and [redacted] confirmed they received the printer. I contacted them about when I should expect the replacement and received no reply, this was on September [redacted]. I waited a week and sent another email regarding the replacement, no reply. I tried calling their phone number many times no one ever answers and they don't respond to voicemails left. I messaged through [redacted] and no reply. It has now been over a month since I sent the printer back and they are not responding to any emails or messages I leave. I no longer want a replacement, I now want a full refund.Desired Settlement: Full refund

Consumer

Response:

At this time, I have been contacted directly by Solidoodle regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Solidoodle contacted me and said they had been busy and people were out sick or with personal matters so it took awhile to get back to me. They said they were going to send out a replacement printer and the two filaments out as soon as they could. I replied saying I didn't want a replacement and wanted a full refund instead. That email was sent October [redacted] and they have not replied back since then.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This email is regarding Revdex.com complaint #[redacted]. This customer returned their printer for an exchange. Unfortunately, we were unable to ship out the exchange printer in a timely manner and this customer has requested a refund. We were going to issue a refund, but had not yet done so. We are expecting to issues this customer';s refund in the 2-3 weeks. We apologize for any inconvenience this may cause. Please let us know if you require any further information. Best, Daniel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would still like to keep the complaint active until I actually receive my refund though. Solidoodle has been notorious for not reply to customer complaints based on personal experience and from other reviews I read.

Sincerely,

Review: I preordered a printer in August 2014. It was delivered in early Jan 2015 (two months later than expected). From that point, I have never had a working printer. I have been working with support for 10 months. They have sent me four printers. They are frequently unresponsive. My last contact with the support engineer was mid-september 2015. I had a brief contact with their head of customer service who never got back to me in October 2015. I have since asked for a refund via both the customer service manager and the support ticket system and received no response.Desired Settlement: I have requested a refund for the purchase price of the printer and the shipping costs to return one of the printers because their shipping label system was down when it came time to ship it back. I have received no response to this request.

Business

Response:

Hi: This email is regarding Revdex.com complaint # [redacted]. This customer was sent to exchanged printer, and is no longer covered under warranty. As we explained to this customer, in our ticket system, he is not entitled to a refund of any kind, as he was unable to provide any proof that he received a defective unit. We tired multiple times to get this customer a brand new printer, and will believe that the issues experienced can be attributed too user negligence, Please let us know if your require any further information. Best, Daniel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are no notes in the case indicating that they would not be able to help me. No response to my request for a refund positive or negative is listed either. I have attached a pdf of the last "page" of the case notes. The engineer asked me to perform a trouble shooting step. At the conclusion, there are no further comments.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: More than 6 months of product order (was clearly advertised 6 to 8 weeks to deliver the product), canceled order in the meanwhile and still no refund, late delivery of products and total lack of support.

Business

Response:

The customer cancelled their order and we will be issuing a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This matter should be resolved a long time ago, I'm still waiting for the refund at this moment. The kind of bussiness that Solidoodle is practising is a really bad example, with 6 months of product delivery delay when it was clearly announced on their website that it would take 6-8 weeks ( [redacted] - it is still stated in their website), refunds take forever, unfortunately I'm not the only one... and their support is practically inexistent, with long reply times when they actually do reply, althought I can't really say I'm unsatisfied with their support because after some insistence I do manage to get a reply. So I find this resolution satisfactory but so far inexistent. I will think twice before ordering something else from EUA, really should have chosen an European product with good quality, good support and here in Europe customer rights are taken seriously and we also respect the company rights and obligations. A really bad EUA bussiness example...

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Until this moment Solidoodle still haven't done any kind of refund!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A full refund was processed on May **, 2015[redacted]

Review: on 4/**/15 I ordered a Solidoodle 4 SD #DP 4 printer (order #[redacted]). I paid a total of $685.65 ($ 599 for the printer plus $ 86.85 for shipping). The commitment they took was to deliver in six-8 weeks. When the time came, they told me couldn't make it because of being short of parts. And then during the last five months I got different reasons for not being able to deliver my printer, offered filament rolls as a compensation for the delay. After five months things changed and considering that the company keeps promising new shipment dates and they continue delivering I decided to request a refund. Since that day Solidoodle representatives stooped answering my messages. I exchanged with them more than hundred emails, left voicemail, tried to communicate threw different channels ([redacted]). No refund was received up to now.Desired Settlement: Refund the $ 685.65 I paid. Five months to get my product is unacceptable. And even more unacceptable is that they stopped answering my messages since I asked the refund.

Consumer

Response:

At this time, I have not been contacted by Solidoodle regarding complaint ID [redacted]. They responded an email I sent to them, but they never acknowledged Revdex.com presented an issue to them. They promised to refund my money in 15 working days, but that never happened. I tried to contact again by different channels, but I havent received any answer since then.Sincerely,[redacted]

Review: I bought in April this year solidoodle 3d printer, and did not reach me, I canceled my order # [redacted] on July ** asking for my refund which requested via check and to this day I have had nothing but long on the issue. I request reimbursement is made as soon as possible. I'm not interested in the 3D printer.

The attention paid by the solidoodle qualify as neutral, it is the least we can do for their clients.Desired Settlement: I Jus want my refund as soon as possible.

Consumer

Response:

At this time, I have not been contacted by Solidoodle regarding complaint ID [redacted].and I have not

response since one or two months ago. Simply disappeared.Sincerely,

Business

Response:

This email is regarding Revdex.com complaint #[redacted]. This customer has canceled their order and requested a refund. We were going to issue a refund but had not yet done so. We are expecting to issue this customer's within the next two weeks. We apologize for any inconvenience this may have caused the customer. Please let us know if you require any further information. Best, Daniel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sorry but the team has given me solidoodle long with the subject of reimbursement for more than three months ago, and not to believe them.They need to expedite the process in which I can help ?.Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a 3D printer online from Solidoodle on May [redacted] 2015 and was immediately charged $731 on my credit card. At that time I was told the printer would ship in 6-8 weeks. After 8 weeks I was told to wait two more. Two weeks later I was told to wait two more with a number of excuses and additional time delays that were never met. After waiting 16 weeks I cancelled my order (two days ago). Yesterday I wrote an email again to customer service asking for confirmation that my money will be refunded. I have not heard back from them. They have consistently said they would ship my printer without ever shipping it. Now I'm afraid I won't get my money back because they have never done anything they said they would do. I got online to find many complaints about customer service, printers not shipped, and printers not working. The whole time I've been waiting for my printer they continue to say on their website that printers ship in 6-8 weeks. This is obviously a company lacking in ethics and integrity, and claiming to produce what seems to be a dubious product.Desired Settlement: I desire a full refund of the $731 I was charged for nothing but frustration and delays. I ordered this printer for work and was not able to fulfill project requirements and goals because I never got the printer.

Business

Response:

Hi: This email is regarding Revdex.com complaint #[redacted]. This customer canceled their order on 9/**/2015 and requested a refund for the order. This customer was informed that it can take up to 1015 business days for the refund to be issued. We have not met this estimation, however, we acknowledge that this customer is on our list of customers to receive a full refund for his canceled order. We are working diligently to get this customer their refund as soon as possible. We are expecting to be able to issues this customer's refund within the next 2-3 weeks. We apologize for any inconvenience this may have caused the customer. We will contact the customer and the Revdex.com, once this refund has been issued. Best, [redacted]

Review: I purchased a 3D printer from solidoodle after there advertising literature explicitly stated that the machine would be " plug and play" and after heavy emphasis on this fact by there [redacted]( [redacted] )

Upon receiving the printer I have encountered the following issues.

1) incorrect invoicing leading to overcharged import taxes

2) faulty circuitry leading to sparking on the motors

3) defective calibration

4) loose components

Additionally the printer was purchased on preorder with 6-8 week shipping time on 05/**/14. I received the item in January 2015 after being told that the delays were due to increased quality assurance measures.

I have given Solidoodle notice on every available communication platform of my intention to file complaint in order to establish a resolution but have not recieved any communication from them.Desired Settlement: A full refund plus shipping costs + refund of the overpayment of my import charges.

Business

Response:

We are working with this customer to resolve his issues. We are sending him parts he needs and if we are unable to resolve the issue to his satisfaction we will arrange for him to return the product and receive a refund. Our support ticket for this is still open and we are working on it.

Review: I ordered a Solidoodle Press 3D Printer back in September of 2014. It took many months to ship, finally arriving in the late February to early March range. I was fed up with the long wait time, but was excited to have my printer. To my disappointment, it was defective and it couldn't 3D print anything. I tested and tested, but the printer simply wouldn't function. When I contacted them I was told I the refund was on the way. It would be ~$400, because I had to pay a restocking fee. The first time I was told I was getting a refund was late March, it is now the middle of June and I have no check. I have filed a previous Revdex.com complaint and they blatantly lied to us, telling us that they would send the check out the week it was resolved. Two weeks later with no check, I contacted them and I kid you not, they told me this,

"We apologize again for the delay in completing your refund.

We have sent multiple reminders to our Accounting Department asking them to process your refund as soon as possible.

Please be assured that you are on the list to be refunded and you will receive your refund. As soon as it is processed we will send you a confirmation email."

I have received no word on a refund and have become very fed up with this horrible service and business model.Desired Settlement: Because they promised a refund minus the restocking fee, they owe me $400.

Business

Response:

Hi [redacted]: This email is regarding complaint # [redacted]. Our customer [redacted] has been mailed his refund check, as of today June **, 2015. I have attached a scan of his refund check to this email. I have also contacted [redacted] to inform him that his refund check has been mailed out to him. Please let me know if you require any further information or documentation to resolve this complaint. Best, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The check has been received and I apologize, as the complaint was filed before.

Sincerely,

Review: Purchased a Solidoodle press 3D printer form Solidoodle. when printer had some problems with printing. a customer support agent Dan got back to me and walked me through how fix the problem. The solution did not solve problem completely so I open another trouble ticket on their website 3 weeks ago and also emailed my contact at Solidoodle with no reply. I have a warranty on the printer that will expire whether I am able to use my printer or not. I was also told that Dan would send some items to help with some of the issues that I have been experiencing which is over 4 weeks ago and has not been receivedDesired Settlement: Have customer support respond and fix the problem

Business

Response:

Hi: This email is regarding Revdex.com complaint #[redacted]. This customer has reached out to us regarding some issues that they are having with their printer. We were able to resolve most of this customer's issues initially, however, the customer has contacted us regarding new issues. We have tried to provide support in a timely manner, however, we are currently short staffed and are receiving a higher than normal volume of calls and emails. We will contact this customer immediately to get their issues resolved. We apologize for any inconvenience this may have caused. Best, Daniel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The new issues are still the old issues. The printer keeps

clogging even after following Solidoodle recommendations back in September. The new ticket has been open since October [redacted] (more than a month and a half) the new ticket deals with the alignment of the

filament going into the printer head and the continuation of printer head still

clogging, Some of the problems discussed with Dan in September (as noted in his

response to the Revdex.com) was to be resolved with some parts that Dan was supposed

to send to me and still has not arrived. Also as of today, the immediate

response as stated by Solidoodle in the Revdex.com Solidoodle response did not happen

and my printer is still not working properly. In Solidoodle response there is

nothing stated about the warranty being extended due to their delays in

resolving this problem for the time that I cannot use my printer. Not only are we having trouble with this unit,

but we bought other units and they are also inoperable with the same problem of trying to get it fixed with no response from Solidoodle. Now there is new issue the fan is making noise which I will open a new ticket with them

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I first ordered a Solidoodle Press printer in August of 2014. It wasn't until February of 2015 that I received this 3D printer. I was disappointed in the long wait time, and tiny bits of information they provided about the wait. When I received the printer, I was happy to finally have my 3D printer. However, I quickly realized that it was unusable. After many tireless hours of working on the printer, it simply wouldn't print. I contacted support and their website, but both were no help and the printer failed to work. Because of this I decided to ask for a refund. I contacted support, and they told me they would be happy to refund the printer. They sent me a shipping label, and I shipped them the printer. After they inspected it, they told me it was deemed to be "effective". This meant a small restocking fee would be deducted from my refund. While this disappointed me, I knew you had to pick your battles, so I let it go. They told me they would issue a check for the price of the printer minus a 10% restocking fee. I was excited to get my refund, and finally quit dealing with this subpar corporation. I have waited about 25 days, and have not gotten my refund. I call them and email them frequently, but they choose to ignore me. I haven't heard from them in 25 days, and would like to get my refund.Desired Settlement: Because they offered and I have the written proof in email, I think I should get my refund. I believe my printer was defective, but I will let that be their call. The printer originally cost me $429.00, and I no longer have it because they took it. It is only fair that they should write the check they promised with or without the restocking fee.

Business

Response:

A check for a full refund will be mailed to the customer this week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My solidoodle 3 printer arrived with a defective plywood frame for the z platform. It was unable to be used at all. Since I was in the middle of a move, and after checking noticed there was no information on invalidating a warranty, or a specific time frame within which I needed to report the problem I decided to wait to report the problem to solidoodle until I had more time to go through the customer service process, and see if there was a temporary fix I could do to get the printer to be somewhat useable. I successfully did a temporary fix which in no way permanently altered the printer, or damaged it in any way, and it allowed me to use the printer. Since I was in the middle of a move and a job change the issue got put on the back burner until. I could give it more attention. Once my moving chaos was over three months after having received said printer I began to devote more time to getting my printer into working order, and able to utilize the full 8" x 8" print bed. It soon became apparent that my temporary fix was far from adequate as it did not allow me to be able to print on the entire platform. I emailed support, and skyped them. They said they could not replace my warped z platform because they have an unwritten policy not to replace anything for free after one month from date of receipt. I confirmed that this indeed was not written down anywhere, or that I was in no way informed of said policy. They admitted they sometimes made exceptions, but they felt I was just trying to get a free upgrade to an aluminum replacement since that is the replacement I refuted since it is what they would now be making there printers with. However I told them that a plywood replacement would be just fine as well. They then asked me to send in a video and pictures of my issues,and they would sit down with the manager and see what they could do. The customer service tech, named [redacted], was rude, and accusatory towards me.he repeatedly to.d me that because they had no written warranty they didn't have to replace anything, and he was not required to do anything and could just walk away. The next day I receive a call from the manager apologizing for the poor direction the conversation took, and then tells me I will be taken care of, and requests more videos and pictures of the product printing so he can better diagnose the problem and make sure he makes the right choice to get me printing. I promptly send in the requested video and pictures in a few days time from, and he responds with a request via email for more which he had warned me he might do. In reply to the email I sent the requested files, and reminded him despite the other things that may need fixed, I definitely wanted a replacement for my defective z bed frame. No response over the weekend, and when I turn my printer on Monday night another issue occurs where my hot end heating element ceases working. I promptly wrote an email, explaining what had happened, and my extreme frustration with the printer, and that I expected a solution that would not require much more of my time, or any money. I had already put hours and hours into fulfilling requests, documenting faulty parts, etc.... And still no real action was taken to get me replacements sent with the excuse that they either didn't have a warranty, or that they were just trying to make sure they fixed the right thing. However I have received no further communication since the managers second request for files. This is a very summarized version of the story, and my essential complaint is this. Upon arrival my printer was faulty. When I got around to reporting it within a typical 90 day time frame which is no where absurd or uncommon in the retail world. They essentially told me they didn't have to replace anything.... Or have talked about doing something but still as of yet it remains unresolved. Regardless of the temporary fixes I utilized to allow me to use the product in the interim, there is no reason I had to believe I was breaking a policy or invalidating a written warranty(that doesn't exist anyway) they shipped me a faulty product, and I do not think I should pay to have the faulty parts replaced.Desired Settlement: A free replacement for my broken heating element, and replacement for my warped z platform plywood frame.

Business

Response:

Dear [redacted],

The Intention of this email is to serve as a response to the customer complaint filed [redacted] on 5/**/2013. Our records indicate that customer, [redacted], purchased the machine on 2/**/2013.

[redacted] first spoke to our company of his concerns on 5/**/13 through email. Since that date, we have been in constant communication with the customer through email and through the telephone.

Currently, we have reached out to [redacted] to rectify the complaint issues and desired settlement. The customer is currently being sent a brand new printer and has been given a label to return the model he purchased on 2/**/2013. From the very beginning we have stated our terms and condition, available on our website, and will do everything possible lo assist [redacted] with his experience with our company.

Based on the service we have given to him, [redacted] posted a positive comment through [redacted] on June [redacted].

•• BUY Solidoodle! Customer service went above and beyond taking care of me. In short [redacted] CEO is the kind of man you want to invest in by buying his products, and or support g his company. If you have doubts about buying Solidoodle, I will gladly risk my reputation on whole heartedly endorsing the product and company! Buy, buy, buy!"

We at Solidoodle take our customer assistance and support very seriously. We look forward to closing this matter and would ask you to reach out If you require additional information on this case.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have been seriously impressed with the end resolution to this issue, and whole heartedly endorse Solidoodle both as a company, and there very thoughtfully designed products. You could not ask for better customer service. While there may have been misunderstandings in the middle, in the end once things were cleared up they acted in every way a company should! I am very pleased to have done business with them.

Sincerely,

Review: I shipped the product back to Solidoodle for refund within 30 days under their refund policy and it was received by them on March **, 2015 according to the [redacted] tracking number. It wasn't until roughly a week later that I was able to get a response from customer service, saying that I would receive my refund within 7-10 business days. It has now been over a month since then and I have yet to receive my refund and have not gotten a response from Solidoodle in over 3 weeks.Desired Settlement: I would like to be refunded the full amount of my purchase ($423.60) immediately.

Business

Response:

We have processed the customer's refund and apologized for the delay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 10/**/14 I purchased a solidoodle press from their website for $499.90. I had received my printer way late at 02/**/15 witch is past the amount of time to file a refund through my bank. The printer was defective so I contacted Solidoodle to fix the printer but they replied saying that they will walk me through the steps of fixing it. I was ok with that at first but after several months of back and forth emails Solidoodle had told me to return it to sender through [redacted] on 12/**/15. Shipping was $76.57. Two weeks later and still no reply. They were supposed to fix the printer but it has come to the point that I would like a refund. They currently have the printer and I have tried calling them nonstop but no answer.Desired Settlement: Solidoodle refunds me the $499.90 and hopeful the shipping cost.

Consumer

Response:

At this time, I have not been contacted by Solidoodle regarding complaint ID [redacted].Sincerely,[redacted]

Review: Over six months ago I order a replacement extruder for my Solidoodle 4 3D printer, which had failed to work properly after only a few months. The printer was purchased for work; however, without the the extruder the printer is useless. Every time I contact Solidoodle, I am told that the part freshly is out of stock (despite the fact that the website store has never reflected that). I have been told several times that there has been some error with the processing of my order - in their "shipping department," but it is never resolved. For this entire time, my $1000 Solidoodle 4 printer has been collecting dust and I actually had to purchase a second 3D printer from a different manufacturer to continue my work. I have literally begged to receive my part (which I paid for when making the initial order), but my two points of contact "Daniel" and "Francisco" continue to give me the same excuses. It has been half a year, Solidoodle continues to sell the Solidoodle 4 via their site and [redacted] so I have to conclude that the parts are available. This leads me to believe that their behavior is malicious. All I want is the part I paid for. At one point I was offered a refund for the replacement part, but then I am stuck with a $1000 "paper weight." I do not think that I am being unreasonable in wanting to receive something that I paid for, especially after taking my money over six months ago. My last two emails did not even receive responses. So much of my time and money has been wasted.Desired Settlement: I just want the replacement extruder which I ordered and paid for. If that is not possible, I want Solidoodle to buy back the entire 3D printer which is useless without the extruder.

Business

Response:

We did experience some issues which caused delay in shipping out [redacted]'s order [redacted]. This order has since been shipped. Here is the [redacted] Tracking # [redacted]. Please let us know if you require any further information or documentation to get this complaint resolved. Best, Daniel

Review: I have multiple issues with Solidoodle. I pre-ordered a Solidoodle Press 3d Printer back in August, with a promised ship date of 6 to 8 weeks. This got pushed back multiple times with extremely poor communication. The printer was advertised " As a true plug-and-play machine, the Press is the ideal printer for users new to 3D printing." (directly from their website). My printer arrived in terrible condition, none of the panels are aligned properly, it has scratches on all panels, it was covered in dust and dirt on the inside. I contacted Solidoodle and was told this was normal and expected even though I bought a brand new printer. When I tried to use the printer, it would jam it self up on its own cables, I had to hold them out of the way to get it to work. The auto leveling feature does not work as advertised either, which I also told them about. During one time of using it I had a few screws fall out because they were not properly installed and I had to fix that myself. After dealing with that for a few days, the printer stopped turning on all together. Solidoodle finally told me they would work on a solution to fix the issue, such as replace the printer, but they told me multiple times they have no idea when they can replace it. I asked for other options and have received no answers. I have sent several emails, and posted to their [redacted] a few times as well. They still refuse to answer me and have no easy to find phone number to call. I also was promised a free roll of filament since my printer was delayed for months. This was back in November and I still have not received that, despite them listing in on my packing list and telling me it would ship soon.Desired Settlement: I want a full refund and an apology for how horrible I have been treated by a company that I put faith and money into for months.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Solidoodle has been resolved. After a month of refusing to refund my money for a falsely advertised, damaged on arrival 3d Printer, Solidoodle finally gave my money back. It was incredibly difficult to get them to agree to refunding my money. I HIGHLY recommend staying far away from this company.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I received the printer broken. I contacted Solidoodle telling them what had happened. They replied asking for details on the printer and for more information. Since that time they have ceased all communications with me and have not contacted me in any way. This printer has been falsely promoted and has not been anything like they promoted or advertised on their website and online ads.Desired Settlement: The desired outcome would be having the company send me a working 3D printer as described by the company on their website and online ads.

Consumer

Response:

At this time, I have been contacted directly by Solidoodle regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

In their reply email they apologized for the inconvenience saying they would send me a new printer to replace the broken one. However, since that email they have not contacted me or given me any information about how to go about having my printer replaced. As of writing this its been about a month since the last time the responded to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi: This email is regarding Revdex.com complaint #[redacted]. This customer returned their printer for an exchange. Unfortunately, we have not been able to ship out their replacement printer as we are short staffed, and it has been difficult to get all printers shipped out in a timely manner. We are expecting to ship out this customer's replacement by the end of next week. We apologize for the inconvenience. We are working diligently to get this customer's printer shipped out as soon as possible. Please let us know if require any further information. Best, Daniel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,