Solidoodle

The customer cancelled their order and we will be issuing a full refund.

At this time, I have been contacted...

directly by Solidoodle regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[I received a response from Solidoodle.  Here is the text of the email.  [redacted]
[redacted] [redacted] [redacted]
[redacted] 
My school district will not cut a check to this business given the uncertain situation and I am personally uncomfortable with this procedure as well.  We have communicated this to Solidoodle and have asked for an alternative method by which payment can be accepted.  It is unreasonable to accept ONLY checks as payment, especially given their lack of responsiveness to date.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer was shipped their replacement printer on Friday, April [redacted] and they received it on Monday, April [redacted], two days before this complaint letter (April [redacted]) was issued.

Revdex.com:At this time, I have not been contacted by Solidoodle regarding complaint ID [redacted].
and I have not
response since one or two months ago. Simply disappeared.
Sincerely,
[redacted]

Hi:   This email is regarding Revdex.com complaint #[redacted]. We were unable to ship out this customer's order in time. They filed a charge back with their card holder and the funds for this transaction was refunded to this customer on 10/**/2015 by [redacted] Please let us know is you...

need any further information to have this complaint resolved.   Best, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Solidoodle has been resolved. After a month of refusing to refund my money for a falsely advertised, damaged on arrival 3d Printer, Solidoodle finally gave my money back. It was incredibly...

difficult to get them to agree to refunding my money. I HIGHLY recommend staying far away from this company.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

This
email is regarding Revdex.com complaint # [redacted]. The customer,
[redacted], returned his printer on April **, 2015 for a refund.
Unfortunately, [redacted] did not wait for his RMA and...

shipped his printer to
the wrong facility. He shipped his printer to L.A. when it
should have been shipped to
our facility in Brooklyn. This is what caused a major delay
in issuing the refund. We had informed [redacted] that although he shipped
his printer back, we had to await for his printer to be returned to our
Brooklyn facility. Also,all printers returned for either a refund or exchange,
must be inspected by our service team upon arrival to determine the
condition they were returned. Unfortunately, the printers are inspected in the
order they were received. We have since received an update regarding [redacted]s printer. We have determined that he is not eligible for a full refund.
However, we are expecting to issue a refund (less a 10% restocking fee
and original shipping costs) by the week ending July **, 2015. We will send an
email confirmation once the refund has been issued.
 
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The new issues are still the old issues. The printer keeps
clogging even after following Solidoodle recommendations back in September.  The new ticket has been open since October [redacted] (more than a month and a half) the new ticket deals with the alignment of the
filament going into the printer head and the continuation of printer head still
clogging, Some of the problems discussed with Dan in September (as noted in his
response to the Revdex.com) was to be resolved with some parts that Dan was supposed
to send to me and still has not arrived. Also as of today, the immediate
response as stated by Solidoodle in the Revdex.com Solidoodle response did not happen
and my printer is still not working properly. In Solidoodle response there is
nothing stated about the warranty being extended due to their delays in
resolving this problem for the time that I cannot use my printer.  Not only are we having trouble with this unit,
but we bought other units and they are also inoperable with the same problem of trying to get it fixed with no response from Solidoodle. Now there is new issue the fan is making noise which I will open a new ticket with them
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have received confirmation from Solidoodle that they will be waiving the restocking fee (email of communication attached).
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This email is in regards to complaint # [redacted], customer name is [redacted]. [redacted] received his order # [redacted] on January **, 2015. When [redacted]...

received his printer, he contacted our Customer Service department to state that he was underwhelmed with the product that he had received, and that he would like to return the printer for a refund. However, he did not state issues specific to a defective unit. Additionally, [redacted] had another order with us, order # [redacted] that had not been fulfilled at the time that he created the ticket in our system requesting a refund. In this same ticket, he also requested to have order # [redacted] cancelled for a full refund. On January **, 2015 he was sent a RMA to return his printer for a refund. We received [redacted]'s printer on February **, 2015. We informed [redacted] that we were awaiting an update from our service department, as all printers returned for a refund are inspected upon arrival by our service department to determine whether or not the unit was defective. On February **, 2015 an email was sent to [redacted], informing him that our service department had determined that his printer was not defective. We also informed [redacted] that since his printer was not deemed to be defective by our service dpeartment, he would be receiving a refund for his order # [redacted], less a 10% restocking fee, and that he would not be refunded his original shipping. An email was then sent our accounting department to issue a refund, and [redacted] was advised to allow 10-15 business days for his refund to take affect. Although [redacted]'s refund was not processed in the estimated time frame, we continued communications. On several occasions we informed [redacted] that all refunds are issued in the order that they were received, and assured him that he would receive his refunds for orders # [redacted] and # [redacted]. Our records show that on June **, 2015, [redacted] was issued a $490.15 refund for order #[redacted], and a $586.05 refund for order # [redacted]. Both of the refunds issued to [redacted] on June **, 2015, reflect the total amount paid for each order. As you can see from the information I have provided, we did not charge [redacted] a 10% restocking for order #[redacted], although this was communicated to [redacted] regarding his refund. He was also refunded all shipping charges associated with these orders. I believe that at this time, this complaint has been resolved. Please let me know if there is any further information or documentation that you require to resolve this complaint. Best, [redacted]

We have agreed to accept a return and to provide a full refund.

We have contacted the customer and we are arranging an exchange at no expense to the customer.

We have been in regular contact with this customer over the past several months. We are issuing a Return Merchandise Authorization form so he can return the printer to us. It is...

inaccurate that we charge a restocking fee on all returns. Once a printer is returned to us it is thoroughly tested. If it is found to be defective we do not charge a restocking fee. After the amount of the refund is determined our Accounting department is notified and they process the refund as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have been having an issue with this company since I first received my printer. At first, I received a defective printer. It took me 32 Days to get a response from the service team in order to process my return. I sent over 14 emails within that span and called on a daily basis only to get greeted by a machine which said that no one was available. Eventually I got them to process my return, so then I shipped my printer out to them. Just when I thought the issue was over, once I got the email that the printer was received on March [redacted], 2015, I waited for my refund. Little Did I know the worst was still to come. I kept on waiting and didnt receive my refund yet. I decided to email them and have been for 3 weeks and still haven't even gotten a response! The Solidoodle company has scammed me! They asked me to send my printer back and never sent me my money back even after confirming they received it! Worst of all, they fail to respond to any emails concerning the issue!
At this point I don't even care about the printer. I will never buy another one from solidoodle! I Just want my money back!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[Your Answer Here]As of 5/**/2015 12:36 PM EST I have not received a refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have issued our customer a full refund today and we apologized for the delay.

Hi:   This email is regarding Revdex.com complaint #[redacted]. This customer had canceled their order and requested a refund. We were going to issue a refund, but had not yet done so. We are expecting to issue a full refund to this customer in the next 2-3 weeks. We apologize for any...

inconvenience this may cause. Please let us know if you require any further information.   Best, [redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:Yet again, thank you for your help. As soon as I closed my prior complaint, the business again stopped communicating until I told them I'd be reopening my complaint. I'm grateful for your and Team's involvement!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Hello, I have not been for a response, so my problem is not resolved, I hope your company can help urging other refund, thank you for your assistance. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]