Solidoodle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I'm aware that I shipped the printer to the wrong facility, and I'm not asking for a refund on the money that was wasted thereWhat I want is the roughly $for the printer, and the roughly $from the original shipping (more detailed information about the disputed amount is available in the original complaint) The software which accompanied it was advertised as supporting [redacted] operating systemsIt does notIndeed, it still doesn't nearly a year laterI'm not even sure it's legal to advertise it in such a way which is at best obscuring reality, and at worst lying (see here: h [redacted] and here: [redacted] )Even with the software ran under Windows, it did not functionThe hardware was all there, but the software was so lacking as to render it an expensive paper weightFinally getting the device to "function" under 3rd party software, the power supply friedHaving addressed the incorrect repair-address on May ***, and requested a refund on the same date, I still have not received a refundTo repeat what I said in my original complaint, this horrific odyssey began around August of last yearUnpunctual doesn't even begin to describe the response time of SolidoodleSix months to receive the printer after orderingAm I really expected to wait another six for a refund? The printer never worked for me, and was falsely advertisedAll I want is the money I originally sunk into the printer back so I can continue with my lifeYou can keep all of the nonsense along the wayI just want the money I invested in my original order back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This email is regarding complaint # [redacted] The customer, [redacted] ***, returned his printer on March **, for a refundWe had informed *** [redacted] that although we received his printer back, we had to await an update from our service department regarding the condition in which the printer was returnedAll printers returned for either a refund or exchange, must be inspected by our service team upon arrivalUnfortunately, the printers are inspected in the order they were receivedThis may have caused a delay in issuing the refundWe have since received an update regarding [redacted] 's printerWe have determined that he is eligible for a full refund, and we are expecting to issue that full refund by the week ending July **, We will send an email confirmation once the refund has been issued

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The new issues are still the old issuesThe printer keeps clogging even after following Solidoodle recommendations back in September The new ticket has been open since October [redacted] (more than a month and a half) the new ticket deals with the alignment of the filament going into the printer head and the continuation of printer head still clogging, Some of the problems discussed with Dan in September (as noted in his response to the Revdex.com) was to be resolved with some parts that Dan was supposed to send to me and still has not arrivedAlso as of today, the immediate response as stated by Solidoodle in the Revdex.com Solidoodle response did not happen and my printer is still not working properlyIn Solidoodle response there is nothing stated about the warranty being extended due to their delays in resolving this problem for the time that I cannot use my printer Not only are we having trouble with this unit, but we bought other units and they are also inoperable with the same problem of trying to get it fixed with no response from SolidoodleNow there is new issue the fan is making noise which I will open a new ticket with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Hello, I have not been for a response, so my problem is not resolved, I hope your company can help urging other refund, thank you for your assistance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: we still have not received the refund after having been promised one at least two times with actual payment dates via email On July [redacted] we were told payment would be received by July [redacted] and if not to contact them again We did and then in response we were told on July [redacted] that payment would be made within 3-business days Again, payment has not been receivedThey have a phone number that immediately goes to voicemail and no matter how many messages you leave, no one returns a phone call In a few weeks it will be year that Solidoodle will have my money They continue to promise a refund but do not live up to their word In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This email is regarding complaint # ***We are expecting to issue this refund by the end of this week, or the beginning of next weekWe were hoping to issue this refund this past Friday 7/**, how we were informed by our payment processor that we had to wait 3-business days to issue
refundsOnce we are given the go-ahead from our payment processor, we will issue this refund Best, D***

In regards, to complain ID ***, Solidoodle did make a mistake in not including the apartment number on the shipping labelInstead of contacting us so we could assist him with the delivery,
*** *** chose to go to *** to pick up his packageWe may have been able to work with *** to correct the shipping address to include the apartment numberAlternatively, *** *** could have contacted them using the information they leave on their InfoNotice to reschedule the delivery date to his home and alert them to the missing apartment numberWe are sorry for the inconvenience, however, it was *** ***’s choice to pick up his package.After some back and forth with several members of my support team regarding this issue, I wrote the following to *** *** on August ***:***,*** *** is not available to speak with customersI am Solidoodle's *** *** *** and my team has informed me of your situationMy goal is to help reach a resolution you can be satisfied with.We have the following options which I respectfully ask you to choose from:Return your Base model for repair.Return your Base model and we will exchange it for a 4th Generation model.Return your Base model and have the price applied towards a Workbench model which will ship in approximately - weeksWe will calculate the difference you would owe for the upgrade to the Workbench.In any of the above options, we would send you a prepaid shipping label to send your base back to usUnfortunately, we do not have a retail area for customers to visitOur facility is a manufacturing environment and due to insurance reasons we cannot have customers visit to pick up or drop off items.We cannot offer an option that provides you parts for you to assemble a Workbench on your own.Please let me know which option 1, or you would like to proceed with.END OF EMAIL---------------------------------------------------------*** *** ultimately chose to return his order and we issued a full refund of $on August **, 2014.*** *** stated his desired settlement is “I wish to be compensated with some good working products for the issues outlined in the description of my problem”We cannot offer *** *** any free productsAs he has returned the products he purchased and we have provided a full refund for the products we consider the matter closed.Please feel free to contact me directly with any further questions regarding this complaintOur internal support ticket number for *** ***’s issue is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Per their email
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We should have received this 11/**/ Per the response that they gave you on 11/**, now they are saying an additional 2-weeks to get our money?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi: This email is regarding Revdex.com complaint #***This customer has reached out to us regarding some issues that they are having with their printerWe were able to resolve most of this customer's issues initially, however, the customer has contacted us regarding new
issuesWe have tried to provide support in a timely manner, however, we are currently short staffed and are receiving a higher than volume of calls and emailsWe will contact this customer immediately to get their issues resolvedWe apologize for any inconvenience this may have caused Best, Daniel

We are working with this customer to resolve his issuesWe are sending him parts he needs and if we are unable to resolve the issue to his satisfaction we will arrange for him to return
the product and receive a refundOur support ticket for this is still open and we are working on it

Hi ***: This email is regarding Revdex.com complaint # ***On May ***, ***
*** requested that his order be canceled and that he be refunded the entire amount paid for his order # ***At the time that this order was canceled, an email was sent to our accounting
department to issue a full refund for the total amount paid for order # ***Unfortunately, there was a delay in issuing *** ***'s refundWe deeply apologize for this delayAs of today, June ***, we have responded to a charge back initiated by *** *** and his card holder with our payment processor ***We have accepted liability for the transaction via ***, and we are now awaiting *** to issue a full refund to *** ***Please let us know if you require any further information or documentation to get this complaint resolved Best, Daniel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There are no notes in the case indicating that they would not be able to help me. No response to my request for a refund positive or negative is listed either. I have attached a pdf of the last "page" of the case notes. The engineer asked me to perform a trouble shooting step. At the conclusion, there are no further comments
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A full refund was processed on May **, *** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThis matter should be resolved a long time ago, I'm still waiting for the refund at this momentThe kind of bussiness that Solidoodle is practising is a really bad example, with months of product delivery delay when it was clearly announced on their website that it would take 6-weeks ( *** - it is still stated in their website), refunds take forever, unfortunately I'm not the only oneand their support is practically inexistent, with long reply times when they actually do reply, althought I can't really say I'm unsatisfied with their support because after some insistence I do manage to get a reply. So I find this resolution satisfactory but so far inexistentI will think twice before ordering something else from EUA, really should have chosen an European product with good quality, good support and here in Europe customer rights are taken seriously and we also respect the company rights and obligations. A really bad EUA bussiness example
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Until this moment Solidoodle still haven't done any kind of refund!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:At this time, I have not been contacted by Solidoodle regarding complaint ID ***They responded an email I sent to them, but they never acknowledged Revdex.com presented an issue to themThey promised to refund my money in
working days, but that never happenedI tried to contact again by different channels, but I havent received any answer since then.Sincerely,*** ***

The customer was delivered their printer and returned it after experiencing issues with itIt was deemed defective and we will be issuing a full refund

We will provide a full refund to the customer in the early part of next week (the week of May ***)

> Hi:
>
> This email is regarding Revdex.com complaint #***This
customer received a defective printer, and requested an exchangeWe were unable to ship the exchange printer in a timely manner, so the customer requested to cancel the order and receive a refundWe were going to issues a refund, but had not yet done soWe are expecting to issue this customer a refund within the next 2-weeksWe apologize for the inconvenience this has causedPlease let us know if you require any further information.>
> Best,
> Daniel

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
If Solidoodle had shipped the power supply, I should have received it todaySince customer service did not give me a tracking number, (as I was told by Daniel from customer service when I first contacted them), and I have not received the power supply, I reject their responseUnless I have a tracking number or a power supply in hand I wish to leave this case open as I have lost faith in this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***