Solidoodle

Revdex.com:At this time, I have not been contacted by Solidoodle regarding complaint ID ***I have also tried to contact them via their online intake form, through the phone number provided online, and through their emailNo
correspondenceNor response.Sincerely,*** ***

This
email is regarding Revdex.com complaint #***This customer has canceled their order and requested a refundWe were going to issue a refund but had not yet done soWe are expecting to issue this customer's within the next two weeksWe apologize for any inconvenience this may have caused the customerPlease let us know if you require any further information Best, Daniel

We did experience some issues which caused delay in shipping out *** ***'s order ***This order has since been shippedHere is the *** Tracking # ***Please let us know if you require any further information or documentation to get this complaint resolved
Best, Daniel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sorry but the team has given me solidoodle long with the subject of reimbursement for more than three months ago, and not to believe them.They need to expedite the process in which I can help ?.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You are sure to properly investigate fraud in this company, in their *** victims from various countries
Also being cheated like me do not get back their money, which is an international fraud, they can rely on you justice, thank you for them.
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted...

directly by Solidoodle regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Solidoodle emailed me finally acknowledging my emails, they identifyed the problem and said that they were currently out of stock for the parts and that they would be back in stock Oct [redacted].  After the [redacted] I emailed them to confirm that the part was in and they were sending it, once again I received no response and have not received any parts.

Sincerely,
[redacted]

Revdex.com:The business has finally been communicative on a regular basis and has...

agreed to provide a replacement. I have returned the item, and they have received it.I have not yet received the replacement.Thank you very very much for your involvement, I am truly grateful!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I would still like to keep the complaint active until I actually receive my refund though. Solidoodle has been notorious for not reply to customer complaints based on personal experience and from other reviews I read.
Sincerely,
[redacted]

We have accepted a return and agreed to provide a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The refund has not been issued. I will not be satisfied with any response other than a full refund of the defective product. When I receive the full refund I will acknowledge the issue has been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This email is regarding complaint # [redacted]. The customer, [redacted], returned his printer on March **, 2015 for a refund. We had informed [redacted] that although we received his printer back, we had to await an update from our service department regarding the condition...

in which the printer was returned. All printers returned for either a refund or exchange, must be inspected by our service team upon arrival. Unfortunately, the printers are inspected in the order they were received. This may have caused a delay in issuing the refund. We have since received an update regarding [redacted]'s printer. We have determined that he is eligible for a full refund, and we are expecting to issue that full refund by the week ending July **, 2015. We will send an email confirmation once the refund has been issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I received the following email from Solidoodle;"[redacted]...

[redacted]"I will not be fully satisfied until I actually see that there has been a full refund which will happen in 6-9 days from now. If I could update the Revdex.com when I receive the refund that would be great!
Sincerely,
[redacted]

At this time, I have been contacted directly by Solidoodle regarding complaint ID [redacted], however my complaint has NOT been resolved...

because:
Solidoodle contacted me and said they had been busy and people were out sick or with personal matters so it took awhile to get back to me. They said they were going to send out a replacement printer and the two filaments out as soon as they could. I replied saying I didn't want a replacement and wanted a full refund instead. That email was sent October [redacted] and they have not replied back since then.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by Solidoodle regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 In their reply email they apologized for the inconvenience saying they would send me a new printer to replace the broken one. However, since that email they have not contacted me or given me any information about how to go about having my printer replaced. As of writing this its been about a month since the last time the responded to me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer has returned the printer and we will exchange it for a brand new unit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi: This email is regarding Revdex.com complaint #[redacted]. This customer canceled their order on 9/**/2015 and requested a refund for the order. This customer was informed that it can take up to 1015 business days for the refund to be issued. We have not met this estimation, however, we...

acknowledge that this customer is on our list of customers to receive a full refund for his canceled order. We are working diligently to get this customer their refund as soon as possible. We are expecting to be able to issues this customer's refund within the next 2-3 weeks. We apologize for any inconvenience this may have caused the customer. We will contact the customer and the Revdex.com, once this refund has been issued.   Best, [redacted]

Hi,   This email is regarding Revdex.com complaint # [redacted]. We apologize for the delay and any inconvenience this may have caused [redacted]. We are please to inform you that [redacted] order has been shipped out to him as of 12/**/15. His tracking is as follows:...

  Tracking #: [redacted]   Please let us know if you require any further information to have this complaint resolved.   Kindest regards,