Solidoodle

Review: I ordered a 3d solidoodle press printer over 2 weeks ago with expedited shipping. I have not gotten a shipping confirmation email at all. I PAID for expedited shipping and I live in Texas. According to their site shipping takes 3 to 5 days from NY. I gave adequate time. It is now in the 3rd week after the holiday and still NOTHING! I have emailed 15 times to the company and not heard anything. Anytime I call it goes straight to voicemail after only about 15 second of looking for a support rep. I have left 8 voicemails! Where is my printer? I can not get anything out of the company!Desired Settlement: Delivery of order and refund for shipping with a discount on the printer. The shipment is EXTREMELY LATE.

Business

Response:

Hi, This email is regarding Revdex.com complaint # [redacted]. We apologize for the delay and any inconvenience this may have caused [redacted]. We are please to inform you that [redacted] order has been shipped out to him as of 12/**/15. His tracking is as follows: Tracking #: [redacted] Please let us know if you require any further information to have this complaint resolved. Kindest regards,

Review: I bought a printer. It did not work as advertized. I tried using all their website info to debug it, but returned it within 30 days. It has been yet another 30 days since the return and they are dwindling in communication and it doesn't look like I'm getting any part of my money back. I've kept all emails. I had actually been in contact with them many times explaining the problems I was having before I gave up. They said it was also a refurbished model.Desired Settlement: They owe me the cost of the printer $599 plus tax and the cost to ship it back, $29. I would like my money back as they state in their T&Cs. "You may return your Solidoodle printer within thirty (30) days of shipping, subject to a 10% restocking fee unless the Solidoodle Support Team has determined that the printer was defective. If you believe your printer is defective, contact the Solidoodle Support team at support.solidoodle.com within thirty (30) days of shipping to obtain a Return Merchandise Authorization (“RMA”) form." I contacted them within 30 days, explained how it hasn't ever worked right, got an RMA, and returned it.

Business

Response:

This email is regarding complaint #[redacted]. The customer, [redacted], returned his printer on May **, 2015 for a refund. We had informed [redacted] that although we received his printer back, we had to await an update from our service department regarding the condition in which the printer was returned. All printers returned for either a refund or exchange, must be inspected by our service team upon arrival. Unfortunately, the printers are inspected in the order they were received. This caused a slight delay in issuing the refund. We have since received an update regarding [redacted]'s printer. We have determined that he is eligible for a full refund, and we are expecting to issue that full refund by the week ending July **, 2015. We will send an email confirmation once the refund has been issued.

Review: I have purchased a printer and had to return it for repair. The company had informed me on the [redacted] they would send me an email with shipping costs and waited until the [redacted] to send the email shipping costs were paid promptly the following monday I was again contacted that my printer would be shipped after recipt of funds I had since sent them an email with the funds confirmation number through [redacted] and was informed the printer would ship that day. Since then they have not replied to phone calls or emails as to the status of the printer or its shipping, there has been no trackign number provided nor any further communication. their website only allows the use of email for contact and the phone number I have has been changed to a new number to which I have left messages with name phone number email address and the issue.Desired Settlement: for my printer to be delivered in a working condition as promised pursuant to the verbal agreement made with me and or provide a tracking number or information I may use to locate the printer in question.

Business

Response:

The customer's printer has been repaired and is being shipped to him today.

Review: I ordered and paid for a Solidoodle Press 3D Printer back in August of 2014. It took many months to ship, finally arriving in the late January. I was fed up with the long wait time, but was excited to have my printer. To my disappointment, it was defective and it couldn't 3D print anything. I tested and tested, but the printer simply wouldn't function. I returned this printer around February and received a second printer that also did not work. This one was returned in March and was promised a refund that is still outstanding. The only way to contact them is via email and after providing all the shipping reference numbers, etc. I was told the refund was on the way with this email "We apologize again for the delay in completing your refund. We have sent multiple reminders to our Accounting Department asking them to process your refund as soon as possible. Please be assured that you are on the list to be refunded and you will receive your refund. As soon as it is processed we will send you a confirmation email." I received no word on a refund and email again and believe it or not I received the same exact email as above. I have left over 10 phone messages on the answering machine and have sent 2 emails to the accounting department all which have been ignored. We are at our wits end.Desired Settlement: Payment of $400 by either check or credit to the bank card used for the purchase.

Business

Response:

This email is regarding complaint # [redacted]. The customer, [redacted], returned his printer on March **, 2015 for a refund. We had informed [redacted] that although we received his printer back, we had to await an update from our service department regarding the condition in which the printer was returned. All printers returned for either a refund or exchange, must be inspected by our service team upon arrival. Unfortunately, the printers are inspected in the order they were received. This may have caused a delay in issuing the refund. We have since received an update regarding [redacted]'s printer. We have determined that he is eligible for a full refund, and we are expecting to issue that full refund by the week ending July **, 2015. We will send an email confirmation once the refund has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

we still have not received the refund after having been promised one at least two times with actual payment dates via email. On July [redacted] we were told payment would be received by July [redacted] and if not to contact them again. We did and then in response we were told on July [redacted] that payment would be made within 3-5 business days. Again, payment has not been received. They have a phone number that immediately goes to voicemail and no matter how many messages you leave, no one returns a phone call. In a few weeks it will be 1 year that Solidoodle will have my money. They continue to promise a refund but do not live up to their word.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,

I can not reach the business for support. I am seeking a FULL refund. After 2 months my printer has stopped working entirely. If the Revdex.com is unable to resolve my issue I will seek legal action both in small claims court and via a class action lawsuit as others are having the same issues as I am.

So this printer is about 2 months old if that. The extruder stepper motor has stopped working entirely. it has a short or something along those lines. The voltage going to it is correct. But it ticks back and forth left and right. it will work correctly when hooked up to any other axis point.

So the motor itself is not bad but the cable or motherboard is. I can not get it resolved here on my own. When I try and file a ticket the system tells me via an error message that solidoodle has not paid their bill for zendesk and the account is no longer active. So I have absolutely NO WAY to contact solidoodle at all! They are not answering calls, have no support phone line, and no one is able to file a ticket at all. Below is an email sent to their direct email address. I have not heard anything back AT ALL! PLEASE HELP!

"I am looking for a refund on my printer. If I can not get one I will be seeking legal action. I have not been able to get proper support and no one is answering my requests. Now when I try and submit a ticket it is telling me solidoodle has not paid zendesk and the account is no longer active. What the hell is going on down there!

My printers Extruder stepper motors is ticking and not functioning at all and will not extrude. I am filinf a case with the Revdex.com if I do not hear back with a refund in my bank account I will be suing Solidoodle and taking legal action to get my money.

Thank you.

[redacted]"Desired Settlement: FULL REFUND! I am unable to repair this printer here in house. I am unable to contact the business I would like a full refund. Everything about this experience with solidoodle has been unsatisfactory!

Review: I wish I could select more than one Issue.

These people sent me a 4 month delayed defective 3D printer. When trying to contact them (7 times by email and 4 Times by Phone) I get no response or answer. It seems like they are trying to push me out of my warranty before they can answer.

Stated is a 30 Day return or exchange policy which they are failing to commit to and respond to.Desired Settlement: I want all of my money back to purchase a working printer. This is affecting my business in turn!

Business

Response:

We have agreed to accept a return and to provide a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been having an issue with this company since I first received my printer. At first, I received a defective printer. It took me 32 Days to get a response from the service team in order to process my return. I sent over 14 emails within that span and called on a daily basis only to get greeted by a machine which said that no one was available. Eventually I got them to process my return, so then I shipped my printer out to them. Just when I thought the issue was over, once I got the email that the printer was received on March [redacted], 2015, I waited for my refund. Little Did I know the worst was still to come. I kept on waiting and didnt receive my refund yet. I decided to email them and have been for 3 weeks and still haven't even gotten a response! The Solidoodle company has scammed me! They asked me to send my printer back and never sent me my money back even after confirming they received it! Worst of all, they fail to respond to any emails concerning the issue!At this point I don't even care about the printer. I will never buy another one from solidoodle! I Just want my money back!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will provide a full refund to the customer in the early part of next week (the week of May [redacted]).

Review: The Solidoodle Press is a faulty 3d printing machine with numerous design issues. Basically it is a lemon for lack of a better term. It has never successfully printed any item that took longer than 80 minutes to complete, at the same time wasting expensive filament.

A complaint can also be filed under false advertising. The Press is advertised as a plug and play machine but it is anything but. It takes hours of tweaking, software downloading (which the [redacted] software still does not work to this day), and test prints to even approach something working.

Their customer service is terrible. Although very good early on I have not heard back by emails or phone call after numerous attempts to follow up with them. There are many similar reports about people trying to return this item and Solidoodle giving them the runaround about delays on returns/refunds.Desired Settlement: I want a complete refund of the cost of the item $599.99 Solidoodle will try to charge a restocking fee on any returns which is also unacceptable.

Business

Response:

We have been in regular contact with this customer over the past several months. We are issuing a Return Merchandise Authorization form so he can return the printer to us. It is inaccurate that we charge a restocking fee on all returns. Once a printer is returned to us it is thoroughly tested. If it is found to be defective we do not charge a restocking fee. After the amount of the refund is determined our Accounting department is notified and they process the refund as soon as possible.

Business

Response:

on behalf of customer [redacted]. [redacted] returned his printer for a refund. We were going to issue a full refund, but had not yet done so. As of June [redacted], 2015 [redacted]'s refund has been processed via our payment processor. Please let me know if you require any further information or documentation to resolve this complaint. Best, [redacted]

Review: I have yet to receive two refunds from this company for the return of one Solidoodle Press (Order [redacted]) that was supposedly being processed for refund minus restocking fee on February **, 2015. A refund for an order of filament (Order [redacted]) that was also cancelled (and told was refunded) on January [redacted] has yet to be received.

Contacted Solidoodle 1/**/15 to confirm that I wanted to proceed with return the 3D printer for refund. Filament order was cancelled and told I would be refunded for it since it hadn't shipped.

1/**/15 received RMA instructions.

1/**/15 printer shipped to Solidoodle. 1/**/15 Solidoodle confirm receipt of printer.

Contacted 2/**/15 via their support system regarding refund status: No Reply

Contacted 2/**/15 via their support system regarding refund status: Reply received on 2/**/15 that the printer and filament were still being refunded.

4/**/15 notified by our purchasing agent hat we still never received a refund and I contacted Solidoodle.

4/**/15 received reply that the filament order was "put back into production for some reason or never cancelled" and it would be cancelled and "forwarded this to our accounting department" at Solidoodle.

4/**/15 replied that I still had no refund for my printer that was return in February.

4/**/15 received reply that a the CSR "sent out a high priority email to [his] accounting department" regarding the refunds and he'd be in contact as soon as he received an update.

4/**/15 contacted Solidoodle regarding any word on refund.

5/*/15 received reply that "we have asked our Accounting Department to process your refund as soon as possible."

5/**/15 contacted Solidoodle for update regarding the two refunds: no reply

5/**/15 contacted Solidoodle again and have filed complaint with Revdex.com. Logged into account at Solidoodle and my two orders are now missing from my account.Desired Settlement: I want the refunds that were promised originally (and repeatedly since) on 1/**/15 for my filament order and on 2/**/15 for the printer.

Business

Response:

This email is in regards to complaint # [redacted], customer name is [redacted]. [redacted] received his order # [redacted] on January **, 2015. When [redacted] received his printer, he contacted our Customer Service department to state that he was underwhelmed with the product that he had received, and that he would like to return the printer for a refund. However, he did not state issues specific to a defective unit. Additionally, [redacted] had another order with us, order # [redacted] that had not been fulfilled at the time that he created the ticket in our system requesting a refund. In this same ticket, he also requested to have order # [redacted] cancelled for a full refund. On January **, 2015 he was sent a RMA to return his printer for a refund. We received [redacted]'s printer on February **, 2015. We informed [redacted] that we were awaiting an update from our service department, as all printers returned for a refund are inspected upon arrival by our service department to determine whether or not the unit was defective. On February **, 2015 an email was sent to [redacted], informing him that our service department had determined that his printer was not defective. We also informed [redacted] that since his printer was not deemed to be defective by our service dpeartment, he would be receiving a refund for his order # [redacted], less a 10% restocking fee, and that he would not be refunded his original shipping. An email was then sent our accounting department to issue a refund, and [redacted] was advised to allow 10-15 business days for his refund to take affect. Although [redacted]'s refund was not processed in the estimated time frame, we continued communications. On several occasions we informed [redacted] that all refunds are issued in the order that they were received, and assured him that he would receive his refunds for orders # [redacted] and # [redacted]. Our records show that on June **, 2015, [redacted] was issued a $490.15 refund for order #[redacted], and a $586.05 refund for order # [redacted]. Both of the refunds issued to [redacted] on June **, 2015, reflect the total amount paid for each order. As you can see from the information I have provided, we did not charge [redacted] a 10% restocking for order #[redacted], although this was communicated to [redacted] regarding his refund. He was also refunded all shipping charges associated with these orders. I believe that at this time, this complaint has been resolved. Please let me know if there is any further information or documentation that you require to resolve this complaint. Best, [redacted]

Review: I received a defective product (Solidoodle Press). I have attempted contact several times (about 5) regarding my defective hardware over the last month. I received responses a couple of times asking me to describe my issue, which I did within the same day. After describing my issue, I receive either no response or a follow-up question (to which I immediately reply, then receive no further responses). The product is given a 60-day warranty, but I have already spent most of that window without even being able to try a functional product. Not having a functional machine has also impacted my work and income, not to mention the several-month delay in receiving the product.

The product was ordered and paid for on 8/*/2014, and received on 1/**/2015. I opened the box on 1/**/2015, and upon immediate initial testing over the following days, the product was defective.Desired Settlement: I would like a replacement shipment with a new 60-day warranty from the date of receipt. I am willing to return the defective unit (at the Business' expense), but would like the replacement shipped immediately, rather than waiting for the defective unit to arrive and thus further impacting my work and income.

Business

Response:

We have contacted the customer and we are arranging an exchange at no expense to the customer.

Review: I purchased a 3D printer from this company on February [redacted], 2015.

After this purchase, 3 false shipping estimate were posted by the company, 2 from their website, 1 from their [redacted] page.

After the third date passed, there was no update from Solidoodle about the 3d printer I purchased.

I then contacted Solidoodle, asking for an honest shipping estimate and warned them that I would cancel my order if the printer did not ship by that date. My printer shipped a week later and I received the printer 2 and a half months after I purchased it.

When I received the printer, it was missing the instructions and the power supply which is required for it to function. I contacted Solidoodle asking for the power supply and requested for it to be overnight shipped to me. They apologized and said they would ship the supply as soon as possible. When several days passed by, I contacted them again and asked if they had a supply in stock and asked for a ship date. Solidoodle says to allow 1-2 business days to receive a response. After waiting 6 days for a reply, I again contacted them on the [redacted] of may and asked for a shipping estimate and have yet to receive a response.

If the Revdex.com would like a copy of the correspondence between me and customer service, I would be happy to provide it. Thank you.Desired Settlement: I want a power supply overnight shipped to me immediately. If it cannot be shipped immediately, I want a date that the supply will ship and a reason why it cannot be shipped immediately.

Business

Response:

We are overnight shipping a power supply to the customer so they will have it tomorrow.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If Solidoodle had shipped the power supply, I should have received it today. Since customer service did not give me a tracking number, (as I was told by Daniel from customer service when I first contacted them), and I have not received the power supply, I reject their response. Unless I have a tracking number or a power supply in hand I wish to leave this case open as I have lost faith in this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This email is regarding complaint # [redacted]. We have decided to refund [redacted] shipping charges for the order as compensation for the issues experienced during our process. We are expecting to issue [redacted] refund by the week ending July [redacted], 2105. We apologize to [redacted] for any inconvenience this may have caused him. Please let us know if you require any further information or documentation to have this complaint resolved. Best,Daniel

Review: I ordered a 3d printer from this company in August 2014, which I received in February 2015. I also purchased an extended warranty that they call "Solicare". My initial printer arrived defective and in working with their support team, I went through 3 RMAs. The last one was in Sept. 2015 and they assured me that they would finally send me a "reworked" printer which would work fine out of the box as they would have a Solidoodle service tech ensure the functionality and calibration of the printer. They also promised to send me two additional spools of filament on this last RMA for my troubles. I show they received my defective printer via [redacted] on 09/**/2015. I have made multiple attempts to contact them as to the status of my RMA and they have not provided any response. At this time, it has been 4 months since I have been without a printer or had any sort of response from this company. My faith in this company's ability to support their customer base has been eroded by their inaction over these last several months.Desired Settlement: In November 2015, Solidoodle started offering a version 2.0 model of the printer I initially ordered, supposedly without any of the defects the plagued my model of printer. I would like a functional printer and, given the amount of time and effort I spent with 3 different printers so far plus the amount of time the company has remained unresponsive on my present RMA issue, I consider it reasonable that they provide my a 2.0 version of this 3d printer along with the 2 spools of filament they promised me. It doesn't matter if the printer is refurbished or new, so long as they have a service technician verify that the printer is functioning correctly when I receive it. I do not wish to receive yet another faulty printer.

If the company feels that this is not a viable solution for a resolution, then I would like a refund of my full purchase prive that includes both the printer and the extended warranty contract I purchased which they are in breach of.

Consumer

Response:

At this time, I have not been contacted by Solidoodle regarding complaint ID [redacted].Sincerely,[redacted]

Review: Since I made my initial purchase with Solidoodle on * Dec 2014, the order consisted of a 3D printer and a roll of ABS Filament for the printer. Although the printer took 4 months vice 2 (as advertised) to arrive and only after I made many complaints with this company threatening to cancel the order, I did receive the printer on ** Mar 15. However When it arrive and installed I found that it had defects. These defects were not related to shipping. Also, the invoice indicated that the ABS filament I had purchased was on backorder.

I contacted the company's customer service and began a lengthily and details email correspondence to resolve the defective parts issue, including photographs in my explanation to them and they had indicated that replacement parts were necessary in order to resolve this issue on ** Apr 15 and as of this date I have received nothing. In my last email to their customer service on ** Apr 15, I advised them that if I did not receive an indication as to when they were to send me these replacement parts and my ABS Filament that I paid for I would be contacting the Revdex.com bureau for assistance.

In short, Solidoodle still owes me a roll of ABS Filament that I paid for back on * Dec 2014 and replacement parts they indicated they would send on ** Apr 15.

Solidoodle quote from email I received:

" I have instructed our shipping department to send you a replacement limit switch, fan and 3D printed extruder carriage. I will provide you with a tracking number, once one has been provided to me."

I also have email chains of our correspondence should you require them, including the one I took the aforementioned quote from.Desired Settlement: All I want is for Solidoodle to honour their commitment to me and send me what I paid for along with the replacement parts they promised in a timely manner.

Thanks

Business

Response:

All of the customer's outstanding items were shipped on May [redacted] and the customer confirmed that he received them today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Extremely poor customer support (several weeks to respond to separate 3 issues). After waiting so long for a response I decided to return the product for two reasons 1) extremely poor technical/customer support & 2) the machine did not perform properly (even after all of the online suggested recommended adjustments were made). Upon return the of machine they have charged me a 10% restocking fee as they claim the machine is not defective. As an example I printed a round part on one of my existing printers (different brand and quality) and printed the same round part on the machine I returned. The part printed on the returned machine was full of defects and not round. I also enclosed a copy of this comparison with the returned machine yet they claim the machine is not defective.Desired Settlement: I want a full refund as I feel the machine is of extremely poor quality/performance and I should not be charged a 10% restocking fee.

Consumer

Response:

I have received confirmation from Solidoodle that they will be waiving the restocking fee (email of communication attached).

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: June *, 2015 I purchased a solidoodle printer and two filaments as a gift for my husband. The transaction took place online and my debit card was charged immediately. The order ID [redacted] was given to me via email with a receipt saying my order had been received.

June **, 2015: I sent an inquiry on their website asking when the product would be received. I was sent a generic email back saying they would get back to me once I provided my order id.

-I was then sent an email responds stating, “[redacted]”

October: I contacted Solidoodle via phone. I was told that parts were still being shipped from Asia and that I could add more filament free of charge. I requested to cancel my order and was told over the phone that I would receive a full refund of my money. Immediately afterwards I checked online and the status of my order was “CANCELED”. I was told it would take upwards of 4 weeks to receive my refund.

November **, 2015: I put an inquiry online as well as left a voicemail asking what the status of my refund was. I received a generic response saying they had received my request.

December: I called every Monday, Tuesday and Friday and left voicemails. No one has called me back. No refund has been given. No response to my online inquiries or phone calls. My account on their site still says that my order is “canceled”. So I have not received any product from them.Desired Settlement: I would like to be refunded the total that I was charged.

Consumer

Response:

At this time, I have not been contacted by Solidoodle regarding complaint ID [redacted]. I have also tried to contact them via their online intake form, through the phone number provided online, and through their email. No correspondence. Nor response.Sincerely,[redacted]

Review: I ordered a 3D printer (over $800) and was told it was 6-8 weeks for delivery. After 7 weeks I requested an update on the delivery. They stated it would be at least an extra 4 weeks. I then asked for a refund and was told it would be 10-15 days to receive the refund. It has been 35 days and I have not received a refund. On top of that I have been emailing everyday with no response for over 2 weeks. I am out over $800 with no product and no customer support response. BEWAREDesired Settlement: I would just like to get my money back. $800.90

Business

Response:

This email is regarding Revdex.com complaint #[redacted]. We have issued a refund for the amount of $800.90 to [redacted] as of July **, 2015. Please let us know if you require any further information to get this complaint resolved. Best, Daniel

Review: I purchased a Solidoodle Press from the company as part of a pre-order campaign. It took 5 months to receive the printer which arrived defective. I contacted the customer service department in which I was instructed by a rep named [redacted] to pack up my printer and send it back to them postage paid. I returned the printer, and in a little over a week, received an email admitting that the printer was defective and that a refund would be issued right away. That was March [redacted] 2015. It is now nearly June and the company has not refunded my money. I reached out to them several times and did receive one email stating that they would expedite the refund process. That was May [redacted]. It is now the [redacted] and I have not heard or received my money. They have over $500 of my money and refuse to refund me even though I have emails from their end admitting their wrong doing. I will be forced to consult a lawyer if they do not return what is rightfully mine. My hard earned money.Desired Settlement: I want to see my credit card refunded with the full amount including shipping, tax and any other fees. That is the only way to make this right, and is clearly stated in their return policy if the unit is deemed defective by them, which it was.

Business

Response:

A full refund was issued today and the customer has been notified.

Review: I tried to order parts from solidoodle almost a month ago now and I was assured my order would be shipped the next day after I paid, however that was obviously not the case. Flash-forward to almost a month later, I've attempted to contact Solidoodle many times about my order in the past weeks with no response. It is incredibly frustrating that they lied to me many times about my parts shipping out and then just stopped all contact with me. They have had my money for almost a month and my personal small business is now being directly effected as a result. Please help me resolve this issue.Desired Settlement: I just want my order delivered like I was promised.

Business

Response:

Hi: This email is regarding Revdex.com complaint #[redacted]. We were unable to ship out this customer's order in time. They filed a charge back with their card holder and the funds for this transaction was refunded to this customer on 10/**/2015 by [redacted] Please let us know is you need any further information to have this complaint resolved. Best, [redacted]

Review: This has been an odyssey which has stretched out nearly a year now. In August of 2014, I ordered the Solidoodle Press 3D Printer from the company. I was promised that the printers would begin shipping in October. The advertising made it sound as though they were simply organizing the manufacturing of the product, rather than R&D. As October came and went, I was told they would begin shipping in January instead, and it became clear that my money was actually going into R&D. January came and went, and now the date was in December. December came and went, and the printer finally arrived in February.

The printer was advertised as having support for the [redacted] operating system. It did not. It was advertised as working out of box. It did not. Indeed, adjusting the software options had no effect on the printer itself – the software which came with it was totally non-functional.

I eventually found a third party software and made that work. It was March by this point. This third party software allowed me to adjust the settings and begin getting quality prints. Then the power supply fried, and I had to send it in for repairs. I had it “working” for no more than two weeks.

A month passed, and no word on that. There had been a mix up. At this point, I requested a refund. I have been waiting on a refund for two months now. I'm not even sure if how they advertised this piece of garbage was legal. At this point though, I just want my money back.Desired Settlement: Give me my money back. It does not take two months to write a check.

Business

Response:

This

email is regarding Revdex.com complaint # [redacted]. The customer,

[redacted], returned his printer on April **, 2015 for a refund.

Unfortunately, [redacted] did not wait for his RMA and shipped his printer to

the wrong facility. He shipped his printer to L.A. when it

should have been shipped to

our facility in Brooklyn. This is what caused a major delay

in issuing the refund. We had informed [redacted] that although he shipped

his printer back, we had to await for his printer to be returned to our

Brooklyn facility. Also,all printers returned for either a refund or exchange,

must be inspected by our service team upon arrival to determine the

condition they were returned. Unfortunately, the printers are inspected in the

order they were received. We have since received an update regarding [redacted]s printer. We have determined that he is not eligible for a full refund.

However, we are expecting to issue a refund (less a 10% restocking fee

and original shipping costs) by the week ending July **, 2015. We will send an

email confirmation once the refund has been issued.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I'm aware that I shipped the printer to the wrong facility, and I'm not asking for a refund on the money that was wasted there. What I want is the roughly $400 for the printer, and the roughly $50 from the original shipping (more detailed information about the disputed amount is available in the original complaint).

The software which accompanied it was advertised as supporting [redacted] operating systems. It does not. Indeed, it still doesn't nearly a year later. I'm not even sure it's legal to advertise it in such a way which is at best obscuring reality, and at worst lying (see here: h[redacted] and here: [redacted]). Even with the software ran under Windows, it did not function. The hardware was all there, but the software was so lacking as to render it an expensive paper weight. Finally getting the device to "function" under 3rd party software, the power supply fried. Having addressed the incorrect repair-address on May [redacted], and requested a refund on the same date, I still have not received a refund. To repeat what I said in my original complaint, this horrific odyssey began around August of last year. Unpunctual doesn't even begin to describe the response time of Solidoodle. Six months to receive the printer after ordering. Am I really expected to wait another six for a refund?

The printer never worked for me, and was falsely advertised. All I want is the money I originally sunk into the printer back so I can continue with my life. You can keep all of the nonsense along the way. I just want the money I invested in my original order back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This email is regarding Revdex.com complaint #[redacted]. We have issued a refund for the amount of $317.35 to [redacted]. Please let us know if you require any further information to get this complaint resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would just like to say that I would never recommend this company to anyone however.

Sincerely,

Review: I purchased a solidoodle press september [redacted] of 2014. The product finally shipped February [redacted] of 2015. Once I received the printer, I was unable to successfully print anything and attempted to return the printer. After trouble dealing with customer service and waiting weeks for responses, I received and RMA number and returned the printer. I purchased the card on my debit card and have yet to see a refund. They stated that they would send a check with the written amount, but I never received the check... If I did receive it in the past 5 days, I would not have got it since it would have been shipped to my school, and now I am home. Considering it has been 2 months since I have returned the product and I have not heard from Solidoodle or received the check, I have decided to write this complaint.Desired Settlement: I would like the full purchase amount of 470$ to be refunded to my card. Neglecting the restocking fee of 10%.

Business

Response:

We have issued a full refund to the customer, by check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered a NEW 3d printer from Solidoodle. The product arrived and showed obvious signs of heavy use. Software was corrupt and the printer did not function properly. The company will not return my phone calls or emails.

I would like the following resolution:

1: the company will refund my payment. The refund should include the silicare payment.Desired Settlement: full refund

Business

Response:

We have accepted a return and agreed to provide a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I received the following email from Solidoodle;"[redacted]"I will not be fully satisfied until I actually see that there has been a full refund which will happen in 6-9 days from now. If I could update the Revdex.com when I receive the refund that would be great!

Sincerely,

Business

Response:

We have issued our customer a full refund today and we apologized for the delay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,