Sony Computer Entertainment America LLC

Complaint: [redacted]I am rejecting this response because:  They did not address the issue.  They gave a generic canned response that did not address the fact that their system isn't working.Sincerely,[redacted]

September 30, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has...

contacted the consumer and is working on a resolution.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Ashley [redacted]

[redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#...

[redacted].
 
SIEA has contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because: I don't believe  that they reviewed my account. If they did they can clearly see that I was charged the same day of my download of their TV app. It was not a renewal so there's was no warning sent to me. Sincerely,[redacted]

March 9, 2017
Re: Case No. [redacted]
Consumer:  [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I spoke to [redacted].  Per his request, I emailed him instructions about how to prepare and use a USB Drive to back up PlayStation 4 gamesave data.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

January 1, 2018
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the consumer and provided further insight on the content.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Re: Case No. [redacted]
 
Consumer:  [redacted]Thank you for contacting Sony Network Entertainment of America, LLC (SNEA, LLC) regarding the above-reference Revdex.com case# [redacted]
 
We deactivated all PlayStation 4 systems from [redacted] account. ...


Please note that this response is not an admission, or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved. Consumer ServicesSony Network Entertainment America, LLC

November 23, 2016
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the...

consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because: I was contacted once did not get to answer I tried to return the call many times but have yet to receive a response Sincerely,[redacted]

December 2, 2016
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted...

the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

September 19, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

June 6, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted...

the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Zbigniew [redacted]

November 3, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer and provided a resolution.
 
November 8, 2016:  The consumer had one purchase for $24.99 for a renewal of PlayStation® Now.  There is no evidence to support [redacted] claims.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...

Re: Case No. [redacted]
 
Consumer:  [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
Although we appreciate [redacted] feedback regarding SIEA’s service policy, her request for a BRAND-NEW dual shock 4 is declined. As a one-time exception, I shipped a replacement.  For future services, she will be required to ship her broken controller to the service center for replacement.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. 
 
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because: As i've previously stated I do not own a PS3 anymore and me getting banned for it seems unfair. I have been a PS+ subscriber for sometime now, I have a decent amount of games in my library for PS4, PS Vita, and PS3 that are acquired legitimately. I spent money and time on my account so I wouldn't do anything to jeopardize it. I'm still hoping that Sony would be considerate enough to unban my account, because the reason for banning is clearly not my fault.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/29) */
February 29, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
I spoke to the consumer;...

our terms of service are clear:
Your serviced Product will have a 90-day limited warranty. Please note that the original limited warranty that accompanied your brand-new Product covered a period of 1 year from the date of purchase. The warranty coverage on your exchange Product will be the greater of (a) your new 90-day limited warranty or (b) the remainder of your original 1-year limited warranty.
Here are our complete terms of service. https://scea.secure.force.com/service/ServiceSystem
We last serviced his PlayStation on 04/27/15.
Our service fee includes FedEx shipment to recover the PlayStation and certified PlayStation parts installed and tested by qualified PlayStation technicians.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For all of the issues I have had with this specific PlayStation 4, Sony should be ashamed that they have no solution for their faulty system. Regardless of warranty, why produce products that will just break within a year no matter what? If the same exact issue happened 3 times within 2 years you'd think Sony would apologize for the issue- minimum!
I was told the first time this issue happened, by Mathew, that it was a software issue. Not even my fault nor my hardware; it was sony's fault which they fixed it by sending a REFURBISHED system. Probably one with the same issue. So when I received the next system of course it happens again. Mathew couldn't tell me it was a software issue the other times but has failed to satisfy a loyal customer of 20 years. Sony is fine with losing customers and refuses to do anything about their problem. Asking for money for repairs when this is their fault is robbery.
Final Business Response /* (4000, 9, 2016/03/07) */
March 7, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Although we appreciate Mr. [redacted]'s feedback about our service warranty, we maintain our decision. His PlayStation 4 is now out of warranty and will require a fee for service.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sony will tip toe around every issue to make sure that the consumer pays for an issue that is there fault. [redacted] refused multiple times to do anything to help the situation and would not let me speak to any one else. Sony doesn't care about losing customers and satisfaction is not their priority in this case.

March 16, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
According to our records the consumer contacted SIEA after submitting the Revdex.com letter.
 
March 20, 2017: SIEA has contacted the consumer and provided further assistance.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC