Sony Computer Entertainment America LLC

Initial Business Response /* (1000, 5, 2016/02/25) */
January 25, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and are working on a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No solution reached. I still can't use my Playstation 4, I haven't received a password [redacted] email, and they have done nothing to rectify this situation. I am appalled that a giant corporation like Sony thinks it's okay to treat their customers this way.
Final Business Response /* (4000, 20, 2016/03/18) */
January 25, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the consumer and are working on a solution.
March 4, 2016: SCEA, LLC provided the consumer a temporary password to allow them access back into the account.
March 9, 2016: SCEA, LLC is working with the consumer on a solution.
March 18, 2016: SCEA, LLC has reset the consumer's password and emailed to him.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 22, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was unable to use my PS4 for approximately 3 months. It has been fixed, but Sony has not refunded me for the time lost that I was unable to use the console for online AND offline services.

Initial Business Response /* (1000, 10, 2015/06/02) */
June 2, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
I received...

confirmation from Sony Electronics they replaced the voucher code to redeem her prize. I informed the consumer of the resolution.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

April 11, 2016Re: Case No. [redacted]Consumer: [redacted]Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# [redacted].The consumer’s PlayStation has been serviced and delivered to Ms. [redacted] on Saturday, April 09, 2016.
 
SCEA appreciates the opportunity to address this matter. Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved. [redacted]Consumer ServicesSony Computer Entertainment America, LLC

August 25, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has contacted...

the consumer and provided a resolution.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Initial Business Response /* (1000, 5, 2015/08/18) */
August 18, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have deactivated the hacker and reactivated my ps4 I'm and satisfied with their response.

September 15, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has...

contacted the consumer and provided a resolution.
SNEA appreciates the opportunity to address this matter.
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Network Entertainment of America

May 31, 2017
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer and explained that he was reviewing a link for a foreign region.  In the store’s details for the game it states in All Caps that CANCELLATIONS AND REFUNDS ARE NOT AVAILABLE.
 
June 1, 2017: SIEA stands behind the original statement.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

March 3, 2017
Re: Case No. [redacted]
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I left a message for [redacted]: we do not have a voucher exchange program to upgrade his PlayStation for a PlayStation Pro.
 
Additionally we do not dictate a retailer’s return policy.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 5, 2016/01/07) */
January 7, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Per our Terms of Service,...

infestation disqualifies a PlayStation from service. Our PlayStation technicians qualify a PlayStation as soon as it's received. If there is evidence of infestation, we cannot service the device and it is returned immediately.
Once the PlayStation is deemed disqualified, it cannot be appealed.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2016/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no proof of infestation submitted, and therefore no proof of the supposed infestation. The unit was under warrenty and should have been serviced or replaced.
I am willing to accept a refurbished unit in lieu of service, or the cost of a new unit if the company refuses to honor the warrenty.
Final Business Response /* (4000, 9, 2016/01/14) */
January 14, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Although we appreciate Ms. [redacted]'s service feedback, our terms of service is very clear: disqualified PlayStations are immediately returned without service. We maintain our original decision.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no proof of bugs provided and no valid reason for Sony to refuse to prove their statement. I want proof of bugs, since there are NO BUGS in any f the systems I own and all other systems except the PS4 have any issues. This is a hardware issue that is endemic to the first gen PS4 and I deserve to have my system fixed or replaced. The warranty is in effect and there are no bugs or other issues except with this single system. Sony needs to honor their warranty and respect me as a consumer who has supported their company for a long time.
There is no proof of an "infestation" provided, and the issue is very widespread and well known to the company and gaming community. The fault here is Sonys and I deserve a replacement system.

November 3, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because: I Live In [redacted], America. I went to pakistan for few days to Meet My family and Friends and brought my ps4 with me. So I Connected My PS4 on internet Here And Saw That I Was Deactivated as Primary So I Thought OF Emailing you Guys Because Here US Live Chat was not Working.
Im really worried Now. I have bought many Games digitally and Had 6 month PS Plus Left. Im Also Worried about My Progress In Games.
Plz Dont Ban Me. Im Your Loyal Customer. Plz Dont DO This.Sincerely,[redacted]

June 20, [redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be...

able to fulfill their request.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 7, 2015/12/21) */
December 21, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Mr. [redacted]'s PlayStation...

is out of warranty and will require a fee for service.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

March 28, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
Although we appreciate [redacted]’s feedback, we maintain our decision.  The technician identified infestation in the system and disqualified the PlayStation for service.  This decision cannot be appealed.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

January 20, 2017
 
 
Re:      Case No. 11945874
Consumer: Dominic Nauss
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# 11945874.
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/07/07) */
July 7, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA has contacted the...

consumer and this matter has been resolved.
SCEA will now consider this matter closed.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because:
Now, Sony PlayStation won't request my refund. I am now complaining to congress and all government agencies cause being a loyal customer since PS 1 came out. This is my first time in years I am requesting a refund on a pre-order game. That is right a pre-order for something that yet to be released and I have not download or pre-download the content. 
On playstation [redacted] website they do honor refunds. I find Sony PlayStation to be a scam and a ripoff.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have not received a replacement yet, do you have a tracking #?
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: There was no infestation. Do you have documented image proof of this? There was dust and that was all; I recieved my machine back DIS-MANTLED. This is not the way a service call works. The machine should have been put back together, now it's been tampered with. I want a replacement unit and exchange of my current defected de-combined system. Sincerely,Nathaniel [redacted]

Initial Business Response /* (1000, 7, 2015/11/24) */
November 24, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Our Service Center...

shipped a replacement PlayStation to Mr. [redacted] on 11/10 delivered and signed on 11/14.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 10, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)