Sony Computer Entertainment America LLC

Complaint: [redacted]I am rejecting this response because:
I told them to cancel the membership on the January 2016 conversation with customer service. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I've had issues with my Playstation 4 system turning off during game play. I've had this issue since October of [redacted]. I've reported this to Sony's customer service. They've had me return this product on 4 different occasions and within 3 months of receipt of a replacement console the same thing happens. Each one will start shutting off after 3 months of use. No idea why this happens, I contacted you all 3 months ago about this same problem. Obviously it wasn't resolved to my satisfaction. They had some man named David from their customer service department contact me and act as if my best interests were his concern, it was a big fat falsehood. I got the same exact console series back giving me the same crap the others have. This console falls in line with the same series that they've been sending me. I want them to send me an updated unit that doesn't have this known issue or just give me my money back in the form of a membership refund and the monies that I've spent on their games since I've had the unit. I can't use it and I will NEVER buy another Sony product. My [redacted] is over 2 years old and it works far better than Sony's products.
I want my desired outcome to be an updated unit to the next console up after its release in the year I bought it or just a flat out refund. I will accept nothing less no matter how sweet talking their rep is that calls me.
I have reported this company before sometime toward the end of January of this year for this same problem. They knowingly sent me back a console within the same series of the model numbers here that would need to be sent back to them yet again 3 months later. I do not appreciate their method of business. They cannot keep doing this to people.
Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/08/04) */
August 4, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
We will service...

both peripherals per cases XXXXXXXX XXXXXXXX.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 9, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have decided to replace the thumb sticks myself.
This way, it is cheaper than sending in the controller
Issue resolved

Initial Business Response /* (1000, 5, 2015/10/29) */
October 29, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
[redacted]'s...

PlayStation's service is completed and will be delivered tomorrow.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find it sad that my wife and I were given the run around for over a month but the moment I contacted Revdex.com, everything is seamless. I would like some sort of compensation, considering the fraudulent charges and how long it took Sony to return the system. Only after I filled a fraud report with my bank did I see any money returned.

April 12, 2018
 
 
Re:      Case No. [redacted]
Consumer: Grace [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the consumer and are working on a resolution.
 
April 18, 2018:  SIEA did provide a resolution for the consumer. 
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLCTell us why here...

May **, 20**
Re: Case No. [redacted]
 
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I spoke to [redacted] and provided a resolution he found acceptable to...

resolve his issue.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 7, 2015/10/21) */
October 21, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC will not be able...

to fulfill the consumer's request. A service fee is required.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 9, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The service fee is not the issue. The problem is that Sony refuses to tell me what they think is wrong with the machine and more importantly that if the same issue happens again after they "fix" it I would have to pay another service fee after only 90 days. I just want assurance from Sony that if I send it in for repair and the exact same issue occurs again after 90 days that they will fix it without making me pay another 150 dollars.
If the same issue occurs again after they have "fixed" it then they didn't really fix it in the first place.
Sony doesn't have the right to keep making the customer pay to fix for the same issue when it is mechanical and not the consumer's fault. If they think they do then clearly they are not a company I should be giving my money too.
Final Business Response /* (4000, 11, 2015/10/27) */
October 27, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
PlayStation services our game consoles using genuine replacement parts installed by certified PlayStation repair technicians. The service warranty is ninety days after service. After expiration, just like the original equipment manufacturer's warranty, there is a fee for service.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 13, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Clearly Sony doesn't care about its customers any longer, so I will stop caring about them. There are other systems on the market with better customer service so I will give them my money instead. I have been with the Playstation brand for fifteen years and would have been with them for fifteen more, but it is time to go with a company that cares. I will make sure to tell all my friends to do the same. When you have a faulty machine and you expect the customer to pay almost half of the price of the console to fix it, you deserve more then a 90 days warranty if the exact same problem happens again. It's not fixed if it breaks ninety days later; that's putting a bandaid on it. Furthermore the fact that Sony wont tell me what the problem with the console is or how they intend to fix it seems very suspect. I'm excited to buy my Xbox One and tell all my friends to do the same.

February 22, 2018
 
 
Re:      Case No.[redacted]
Consumer: Ken [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#[redacted]
 
SIEA contacted the...

consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

November 23, 2016
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer...

and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC