Sony Computer Entertainment America LLC

Initial Business Response /* (1000, 5, 2015/11/09) */
November 9, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Evidence of biologic...

infestations are immediately identified and returned without service to prevent contamination of our service facility. Our PlayStation certified technicians are qualified and provided the autonomy to determine qualification for service as outlined in the terms of service. Infested PlayStations are disqualified from future service.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they can't repair the defected product at least replaced it with a new replacement product for the customer under the new product warranty. Replying with avoiding answer is lame and unfair for anyone.
Final Business Response /* (4000, 9, 2015/11/24) */
November 24, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC stands behind the original statement.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfair statement or decision. Avoidance problem answers and not even trying to help or honor warranties. Poor customer services. Dishonest business will led no customers.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2015/11/24) */
November 24, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Our Service Center...

shipped a replacement PlayStation to Mr. [redacted] on 11/10 delivered and signed on 11/14.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 10, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

November 7, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will...

not be able to fulfill the consumer’s request.  They will have to wait for the time period to be up.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to thank the Revdex.com for expediting this process. I would also like to thank thr Sony rep. that helped me get my account back. I thank this representative for finally understanding what I was trying to say. In any event, God bless and thanks!Sincerely, Theodore [redacted]

April 16, 2018
Re: Case No. [redacted]
 
Consumer: CARLOS [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA appreciates Carlos’ peripheral service feedback, however SIEA does not provide an advance shipping box or label.  The consumer is responsible for shipping the product to our service center for replacement. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew [redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

Subject: Complaint #[redacted]
 
I would like to change my response to 'Accepted'.  They had not actually communicated with me, but after checking my account, I have determined that they did do what I asked.
 
- [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: There was no infestation. Do you have documented image proof of this? There was dust and that was all; I recieved my machine back DIS-MANTLED. This is not the way a service call works. The machine should have been put back together, now it's been tampered with. I want a replacement unit and exchange of my current defected de-combined system. Sincerely,Nathaniel [redacted]

Complaint: [redacted]I am rejecting this response because: the response indicates that Sony contacted me to offer resolution, however, they did no such thing. I resolved the issue on my own, after several days of Sony's refusal to offer any form of assistance. Sincerely,[redacted]

April 23, 2018
 
 
Re:      Case No. [redacted]
Consumer: Brian [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the consumer and provided further insight to the process.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLCTell us why here...

March 26, 2018
 
 
Re:      Case No.[redacted]
Consumer: Zbigniew & Martha [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#...

[redacted]
 
SIEA contacted the consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

March 27, 2018
 
 
Re:      Case No. [redacted]
Consumer: Julie [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

December 12, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...

Complaint: [redacted]I am rejecting this response because:
I have not received my refund of 59.99 nor has sony contacted me
Sincerely,[redacted]

March 29, 2018
 
 
Re:      Case No. [redacted]
Consumer: Anthony [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
SIEA contacted the...

consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

February 23, 2018
 
 
Re:      Case No. [redacted]
Consumer: Carl [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the consumer and provided a resolution.
 
February 28, 2018:  SIEA, LLC, provided insight on the decision making. 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/10/30) */
October 30, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
As Mr. [redacted]'s PlayStation...

was last serviced in September 2014, a fee for service is due. The service includes FedEx shipment, certified PlayStation Parts installed by qualified PlayStation repair technicians.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You gave me a faulty unit so in reality you sold me two faulty units. It's unethical and a distrust with me moving on.
Final Business Response /* (4000, 11, 2015/11/25) */
November 24, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC stands behind the original statement.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 13, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So your making it public you sold me two defected machines and knew they were. I will no longer do business with Sony.

May *, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA had already...

made an exception for the consumer in the past.  We would not be able to make a second exception for them. 
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

[redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer and are working on a resolution.
 
May 8, 2017:  SIEA offered to meet the consumer half way with an accommodation.  She declined the offer.  There is no evidence to substantiate her claim and we are doing this in good faith. 
 
May 16, 2017: The consumer missed the cut off date to redeem the voucher.  SIEA offered a goodwill gesture which she declined and asked for three times more than was offered.  We will not be able to honor her request.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC