Sony Computer Entertainment America LLC

March 22, Re: Case No [redacted] Consumer: Jamie [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided a resolution Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLCTell us why here

Complaint: [redacted] I am rejecting this response because: The respondent stated, " [redacted] attachment is unrelated to the complaint we discussed His request for a refund for digital content purchased in is denied as stated in our PlayStation Network Terms of Service; all sales are final." If the respondent carefully reviewed my response, he will see that I mentioned that the material that I included in my response was titled, "For historical purposes." I was using this as a reference, so his response is unrelated It is clear that the respondent doesn't understand this type of text The purpose of my response was to point out that the respondent's statement, "Please note that this response is not an admission," is clearly an example of how Sony is not taking ownership of their problems Also, the respondent stated, " [redacted] attachment is unrelated to the complaint we discussed." In the respondent's initial response to this complaint, he never mentioned what we discussed There isn't any proof of what we discussed, so his statement can not be substantiated The respondent also needs to realize that he is communicating with a seasoned legal professional that wouldn't hesitate to file a small claims case in my state's magistrate court system because Sony is registered with my state's Secretary of State's Office as being a corporation in this state My main concern with this complaint is Sony's customer service when dealing with this issues A CEO that will not respond or delegate his email complaints, customer service reps that hang up on customers and other issues such as data breaches that compromised customers personal information Sincerely, [redacted]

March 29, Re: Case No [redacted] Consumer: Anthony [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided a resolution Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 12, 2016/02/08) */ February 8, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX I contacted [redacted] discussed her issue and provided a resolution she agreed would be amenable SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC

Complaint: [redacted] I am rejecting this response because:Regardless of my intent with the code or any other events that transpired, my code had not been activated at the time I requested a representative to verify if the code was still valid, or inactiveUpon asking that information, I was told to sign in to my account and enter the codeTrusting Sony and its representatives, I followed heir instructionI was malisciously deceived into activating the code myself, leaving me out of $and no code that could be used for any purposeSony will not rectify their mistake, so I will not accept their responseSincerely, [redacted] ***

April 16, Re: Case No [redacted] Consumer: Brandon [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided a resolution Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

November 23, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA made a public announcement and emailed all the current members of the change SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 10, 2015/06/02) */ June 2, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX I received confirmation from Sony Electronics they replaced the voucher code to redeem her prizeI informed the consumer of the resolution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Steven***

Complaint: [redacted] I am rejecting this response because: they acknowledge that there were issues with the PPVThere were delays, outages, and thousands were unable to watch the eventIt was widely reported by the news mediaWhile other companies have acknowledged this and started offering refunds to those that were unable to view the event, PlayStation refuses to offer a refundInstead, they're claiming the problems were not their faultHowever, I still paid $for a PPV I was unable to watch due to streaming issuesTheir wording seems to stress the word "delayed" but for many (including me) it was not merely delayed but inaccessibleI'm not upset that I had to watch it late; I'm upset that I didn't get to watch it at allA representative did contact me directly in response to this complaint, but did not offer any sort of resolutionThey only emailed me to refuse my request of refundThey have done nothing to alleviate the problem or make up for the fact that I lost $and DID NOT RECEIVE THE STREAM I PAID FORI reject their letter, and still seek compensation for my lossThis should be a simple refundTheir absolute refusal to do the right thing is shocking—especially while they admit to mass technical problemsIf I pay for something, I should receive itIf I don't, then they shouldn't get to keep my moneyThis is ridiculous Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: "Insight" provided was nonsensicalSony is committing fraud against customers such as me, and continues to sell products using advertisingThis matter has been reported to the FTC for advertising and fraud.Sincerely,Carl [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ October 30, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX As Mr***'s PlayStation was last serviced in September 2014, a fee for service is dueThe service includes FedEx shipment, certified PlayStation Parts installed by qualified PlayStation repair technicians SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) You gave me a faulty unit so in reality you sold me two faulty unitsIt's unethical and a distrust with me moving on Final Business Response / [redacted] (4000, 11, 2015/11/25) */ November 24, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC stands behind the original statement SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (4200, 13, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) So your making it public you sold me two defected machines and knew they wereI will no longer do business with Sony

May 1, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and further explained why the decision was made as it was May 3, 2017: [redacted] has contradicting stories about the PlayStation® Plus voucher Initially he stated that he had purchased a year PS+ membershipHe mentioned that he did try to sell it on ebay but then the seller canceled the transaction and wanted to know if he can file a fraud report Later he Chatted that the code was a gift and that he did not need the code because he no longer had a console In regards to a fraud case he would need to consult with ebay The confusing part is the fact that he fist said he had purchased the voucher and then tried to sell it on ebayBut then he came back on another Chat conversation and said it was a gift and did not have a console So why is there such a contradiction and why would he purchase the voucher when he didn't have a console? Based on this data we will not be able to provide him a replacement code especially since it was already redeemed on his PSN Account SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLCTell us why here

December 2, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

June 16, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] [redacted] accepted an accommodation voucher to purchase Minecraft on the PlayStation Network As services were rendered (and she authorized payment for service) her request for a service refund is denied Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:Thanks for sending that information off, I will await a response from you hoping they're willing to fix this issue Sincerely, [redacted]

Dear Revdex.com, In regards to Complaint ID: [redacted] I accepted the response from the company because they said that they would refund my payment To date NO REFUND has been submitted Should I file a new complaint or can the previous complaint be reopened? Thanks, [redacted]

April 16, Re: Case No [redacted] Consumer: Kerrance [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided further insight on the process Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLCTell us why here

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ June 24, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA is going to service this PlayStation as a extended warranty claim SCEA appreciates the opportunity to address this matter and considers the matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

April 10, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution April 14, 2017: SIEALLC emailed [redacted] on April 10, @ 1:pm (Pacific) to [redacted] with detailed instructions how to solve her issue We are emailing the details again SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC