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Complaint: [redacted]
I am rejecting this response because:USAA took too long to process my loan, causing my contract to expire, which caused me to loose my earnest money. Had USAA notified me, in a timely matter, that my loan was denied, I would have been able to recoop my $500 via the written contract. The fact that USAA neglected my repeated phone calls, messages, and emails resulted in my contract to expire and the lost of my money. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have not been provided proof that he "willingly" participated.  I know he was a "victim" of a scam as stated by your bank representative.  I also know he told you he did not give out his information willingly.  A scam constitutes fraud and USAA has Fraud insurance just for situations like these.  Until I receive the copies I requested from USAA via certified mail, of the complete investigation, I will not be satisfied.
Regards,
[redacted]

February 21, 2017 Senior [redacted], USAFComplaint ID #: [redacted] Dear Airman [redacted]: I am responding to your submission regarding your recent customer service experience.  I regret any frustration you experienced as we strive to provide quality service to our...

entire membership, and feedback about your situation has been shared with the appropriate areas. Thank you for speaking with [redacted], of our staff, about your concerns.  As she explained, protecting the security of our members’ accounts is our top priority.  If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

May 18, 2016 Technical Sergeant [redacted], ANG Complaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your submission regarding your USAA Platinum MasterCard®. We apologize for any inconvenience this may have caused you. Thank you for bringing this matter to our attention. I...

understand that Vanessa Hernandez, of our staff, reviewed your account and confirmed via email that your credit card account was eligible for reinstatement. Although you declined the offer, we have shared your experience with appropriate area. Ms. [redacted] remains available to address any questions you may have and can be reached at [redacted] or [redacted]. We appreciate you allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

November 4, 2016
[redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding the October 20, 2016, automobile claim.
A thorough review of your situation was completed; however, no new information was discovered to warrant a change in our coverage decision. In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy. Our records reflect collision coverage was not in effect at the time of the accident. Please note that on November 2, 2016, a detailed response was sent to the North Carolina DOI advising them of the same.
While we recognize that you disagree, we are confident that the correct decision has been made. We consider this mater closed.
We appreciate the opportunity to address your concerns again.
Sincerely,
[redacted]

November 28, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your recent automobile accident.   Thank you for speaking with [redacted], of our staff, who discussed your concerns.  I regret the...

frustration you recently experienced as we strive to provide quality service and fair claims handling. Coaching has been provided to those involved to prevent a similar occurrence.    Our records indicate that a courtesy upgrade to a comparable vehicle was provided.  Additionally, [redacted] made a business decision to charge a $40 deposit and USAA is unable to influence their decision.  Should you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:I DID complete the application in full. Why would we go through all of this and not complete the application!!! I have also called [redacted] twice. I just called at 2pm today 6/2/16 and left him a message. You seem to not want to provide me with any assistance but want me to spend all my time jumping through hoops. Please have [redacted] email me if possible because I have spent a lot of time on this and do not want it to interfere with my job. He can email me at [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for quickly looking into this matter and working efficiently to fix the situation. Although after the problem was resolved I was unable to get the larger pickup truck due to availability issues outside your control I feel that in the future I will have a better outcome and hopefully other fellow veterans.
Regards,
[redacted]

August 18, 2015 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile claim. We analyze each loss on its own merits and make decisions in accordance with the terms, conditions, and limitations of the policy. I understand that [redacted]...

[redacted], of our staff, spoke with you and explained the Colorado regulation which states that loss of use ends three days after mailing the total loss payment to the last known address of the claimant or three days after a reasonable settlement offer has been made. She confirmed that the offer was made on July 29, 2015, and that the loss of use was extended through August 3, 2015. Should you have any additional questions, Ms. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:  the company has instituted no changes in its practices.
Regards,
[redacted]

October 29, 2015Ms. [redacted]Complaint ID #: [redacted]Dear Ms. [redacted]:I am responding to your submission regarding your automobile claim.  We were unable to identify the appropriate claim based on the information supplied and have left you messages requesting additional details. ...

Please provide us with the claim number, insured name, address, and/or other additional information that may assist us in locating the correct file.  Thank you for allowing us to reply to you.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] i have asked several times for a summary report of USAA's finding including sketches etc.  I have spoken with Mr. [redacted] who says it's not USAA's policy to send such a report when asked.  I asked how our case was closed, he said it was discussed in a room and voted on and that was las that would happen.  There appears to to be no summary of my claim.  No report of why the decision 50/50.  I have been told the police officers report was not admissible because he did not list a rationale.  He was not interviewed or contacted  to get on either.    I don't believe USAA will change its findings because it is not in their fiscal interest to do so because both parties in this incident are insured by the same company.   No need to continue with this its not going anywhere.

May 10, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your submission regarding your April 14, 2017, automobile insurance claim.
[redacted], of our staff, completed a thorough review of your situation. He confirmed that an appraisal was...

scheduled for April 28, 2017, but it was completed on April 24, 2017, and the vehicle was deemed a total loss. Consequently, on May 8, 2017, a check was issued to settle the claim. Should you have any further questions, Mr. [redacted] remains available to assist you and can be reached at ([redacted]-USAA ([redacted]) or ([redacted], Extension [redacted].
We appreciate the opportunity to reply.
Sincerely,
[redacted]

September 18, 2017
Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]
I am responding to your second submission regarding your July 4, 2017, automobile claim.
As we previously explained, at the time of evaluation of your bodily injury claim, we did not have all the supporting information to substantiate your claim. At this time, we are currently determining if there is additional applicable coverage for your claim.
If you have additional questions, Ms. [redacted] or your adjuster remains available to assist you.
We appreciate you allowing us to reply.
Sincerely,
[redacted]

March 1, 2016 [redacted] Complaint ID #: [redacted] Dear Master Gunnery [redacted]: I am responding to your submission regarding the liability decision for the May 1, 2015, automobile accident involving your daughter and another USAA-insured driver. The...

feedback you provided about your experience has been shared with the appropriate parties. I understand you spoke with [redacted], of our staff, about the claim handling and the liability decision. Should you have any further questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to review this matter and to reply to you. Sincerely, [redacted]

October 17, 2016 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding the automobile claim, and we regret any frustration you have experienced. In the event of a loss, we are responsible for making decisions in accordance with...

the terms, conditions, and limitations of our policy.  I understand you spoke with [redacted], of our staff, about your concerns. He completed a thorough review of the claim; however, no new information was discovered to warrant a change in our coverage decision.  If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

July 12, 2016 Mr. [redacted]. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding the cancellation of your automobile policy, and I regret any frustration you experienced with this matter. Thank you for speaking with [redacted], of our staff, who explained the...

events that transpired on your account and confirmed that the charge was reversed to your credit card. Should you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

August 24, 2016 Chief [redacted]s, USNComplaint ID #: [redacted] Dear Chief Davis: I am responding to your submission regarding the interest rate on your boat loan with the USAA Federal Savings Bank (FSB). I understand that you spoke with [redacted], of our FSB...

staff, who confirmed your loan was originally approved with a rate of 5.45 percent APR. However, after the competitor offer rate adjustment of .95 percent was applied, the rate was reduced to the lowest advertised rate of 4.5 percent.  Additionally, the $30.00 UCC titling fee was assessed for the lien placement that was completed on your behalf; therefore, we respectfully decline your request to apply the amount toward your account.  The FSB acts in accordance with all banking regulations as well as our core values of service, loyalty, honesty and integrity.   If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

September 29, 2016   Sergeant [redacted] Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your submission regarding your property insurance claims.   Thank you for speaking with [redacted] and [redacted], of our staff, who discussed your...

concerns.  As Mr. [redacted] explained, no new information was presented to warrant a change in our position for your property insurance claims.  However, our records indicate that Mr. [redacted] discussed your Valuable Personal Property policy in depth and removed the ineligible items from your policy.  In addition, Mr. [redacted] agreed to backdate the removal of those items to the day they were originally added.  Should you have additional questions, Mr. [redacted] and Mr. [redacted] remain available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

September 13, 2016   Lieutenant [redacted] Complaint ID #: [redacted]   Dear Lieutenant [redacted]:   I am responding to your submission regarding your Extended Vehicle Protection with Assurant, provided through USAA Federal Savings Bank.   [redacted], of our staff,...

researched your concern and reviewed the claims decision with Assurant.  After further review, the original decision will be upheld based on pre-existing conditions that were confirmed in an inspection.  Should you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]