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July 28, 2016 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your diminution in value (DIV) claim. [redacted], of our claims staff, conducted a thorough review of the DIV settlement and determined there was no...

change.  While we recognize that you disagree, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position.  We appreciate the opportunity to look into this matter and to respond.  If you have any further questions, please contact Mr. Ware. Sincerely, 
[redacted]

November 21, 2016   Master Sergeant [redacted], USA (Ret.) Complaint ID #: [redacted]   Dear MSG [redacted]:   I am responding to your submission regarding insurance experience and your recent claims loss.   Thank you for speaking with [redacted] and [redacted], of...

our staff, who discussed your concerns.  Our records indicated that Mr. [redacted] discussed your insurance billing and moved your daughter’s renters insurance to your name per your request.  Mr. [redacted] did identify a service opportunity and coaching was provided to those involved to prevent a similar occurrence.   Additionally, Ms. [redacted] discussed your Total Loss settlement.  After re-evaluating your claim we identified an error in our previous valuation; therefore, a supplemental payment will be issued to you.  If you have additional questions, Mr. [redacted] and Ms. [redacted], remain available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

March 15, 2017
Petty Officer First Class [redacted], USN
Complaint ID #: [redacted]
Dear Petty Officer [redacted]:
I am responding to your second submission regarding your automobile insurance claim.
In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy. A thorough review of your situation was completed; however, no new information was discovered to warrant a change in our decision.
Our records confirm that you filed another inquiry with the Florida Department of Insurance (DOI). Accordingly, a detailed response will be provided to the DOI.
Petty Officer Humphrey, please know that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity. Thank you for the opportunity to reply.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the USAA in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. The business has refused to remove my PII data and close my online account. The only thing they agreed to do is remove my email address and lock the online account. Unfortunately, this does little to protect my PII data from a breach as many exploits occur at the sysadmin or DBA level. The USAA rep stated that all of my most sensitive PII data [ie SSN, DOB, etc] would remain on their information systems indefinitely, despite my assertion that I had no intention of ever using their services. I informed USAA that I intend to hold them liable for any misuse or loss of this data at any point in the future. Their representative said he "understands", but showed no intention to avert this liability by removing the data. 
Thank you [Revdex.com] for attempting to resolve this issue, but it appears the USAA is unwilling to properly address this matter or further examine their shady data collection practices. For now, please leave the resolution status as "unsatisfactory". Regards,
[redacted]

December 17, 2015 Ms. [redacted] Complaint ID #: [redacted]Dear Ms. [redacted]:I am responding to your submission regarding a deposit hold. Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB).  We will respond to the CFPB accordingly.Thank you for the...

opportunity to reply.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.
Regards,
[redacted]

October 30, 2015Mrs. [redacted] Complaint ID #: [redacted]Dear Mrs. [redacted]: I am responding to your fourth submission regarding the accident on March 9, 2013. In response to your concerns, a letter was mailed to you on October 26, 2015.  We ask that you follow up and communicate with your adjuster directly to ensure your situation is addressed.  Thank you for allowing us to reply to you. Sincerely,[redacted]

December 14, 2016Mr. [redacted]Complaint ID #: [redacted]Dear Mr. [redacted]:I am responding to your submission regarding the handling of your auto insurance claim.  Thank you for speaking with [redacted], of our staff, about your concerns.  Mr. Ware will continue to monitor your claim for...

diminished value, and he will review any additional information submitted for consideration.  We appreciate you allowing us to reply to you.  Sincerely,[redacted]

November 27, 2015Mr. [redacted]Complaint ID #: [redacted]Dear Mr. [redacted]:I am responding to your second submission regarding your September 16, 2015, automobile claim.We replied to your complaint on November 16, 2015, and advised that we would respond to your State of California Department of Insurance (DOI) inquiry regarding this matter.  Our records reflect that our response was provided to the State of California DOI on November 24, 2015.Thank you for the opportunity to reply.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

April 20, 2018
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your submission regarding your March 28, 2018, automobile claim with our insured.
Please know that we carefully analyze each loss on its own merits, and we are responsible for making...

decisions in accordance with the terms, conditions, and limitations of the policy. As such, once we reviewed the claim, on April 18, 2018, you were advised that coverage was afforded.
[redacted], of our staff, remains available to assist you should there be additional questions regarding this matter. She can be reached at ([redacted]-USAA ([redacted]) or ([redacted]-[redacted], Extension [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

[redacted]
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[redacted]
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[redacted]
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I am responding to your submission regarding your deposit account.
 
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB).  We responded to the CFPB on...

April 21, 2016.
 
Thank you for the opportunity to reply.
 
Sincerely,
 
[redacted]

May 27, 2016
 
Staff Sergeant [redacted], ANG (Ret.)
Complaint ID #: [redacted]
 
Dear Sergeant [redacted]:
 
I am responding to your submission regarding your February 8, 2016, automobile claim.
 
A rental car was provided for your use pending an inspection...

of your vehicle.  The inspection noted multiple impacts to the right front wheel and damage to the rear bumper and tail light that were inconsistent with the vehicle going into a ditch.  USAA advised you we would no longer pay for the rental car once it was determined that the damage was not the result of negligent servicing by our roadside assistance vendor.  However, we have addressed your concerns regarding the inspection process with the appropriate parties.
 
[redacted], of our staff, thoroughly reviewed your claim, confirmed the damages were inconsistent with the impact reported, and determined no evidence suggests that a tire became dislodged from the vehicle.  Although we regret any inconvenience you experienced as a result of this matter, we must respectfully decline your request to reimburse you for additional rental car fees and towing expenses.  If you have any other questions, Ms. [redacted] remains available to assist you. 
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

October 11, 2016 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your USAA accounts.  I regret any frustration this has caused.   Thank you for speaking with [redacted], of our staff, who advised that...

Federal law requires USAA to obtain, verify and record the customer’s name, address, date of birth and other information that will allow USAA to identify the customer when opening an account.  I understand she explained the documents needed in order to restore access to your accounts.  If you have any additional questions, Ms. [redacted] remains available to assist you. We appreciate the opportunity to respond to you. Sincerely, [redacted]

January 22, 2016 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your March 29, 2014, automobile claim. We strive to provide quality service, and I regret any inconvenience you experienced. Thank you for speaking with [redacted], of our...

staff, who addressed your concerns. As she discussed, our records do not indicate that we received your request for reimbursement, and it is currently being reviewed. Should you have any additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to look into the matter and reply to you. Sincerely,
[redacted]

May 23, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your renters claim and your recent quote for homeowners insurance.
 
Thank you for speaking with [redacted], of our staff, about your...

concerns.  I understand that Mr. [redacted] reviewed the insurance quote and explained the factors affecting the proposed rate. If you have additional questions, Mr. [redacted] remains available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 [redacted]

[redacted]
[redacted]
[redacted]
[redacted]
I am responding to your second submission regarding your homeowners insurance. We appreciate you briefly speaking with [redacted], of our staff, who conducted a subsequent review of your homeowners insurance premium, discussed the amount that was paid by your mortgage company, and confirmed the credit amount that was mailed to you. Should you wish to review your homeowners rates further, Ms. [redacted] remains available to assist you. However, any concerns with your mortgage payment would need to be discussed with your mortgage company. Thank you for the opportunity to review your concerns again. Sincerely, [redacted]

February 17, 2016 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted] I am responding to your submission regarding your automobile claim of October 26, 2015. Our records confirm that you filed an inquiry with the State of California Department of Insurance. We responded to their office...

on February 11, 2016, and addressed the concerns in your correspondence. Thank you for the opportunity to reply. Sincerely,
[redacted]