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*uly 7, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your auto claim.
 
Our records confirm that you filed an inquiry with the Virginia Bureau of Insurance (BOI).  We will respond to...

Virginia BOI accordingly.
 
Thank you for the opportunity to reply.
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: Speaking with my [redacted] of Nationwide, she that called NMAC my lean holder to get the payoff balance and pay for the car but they stated that they received a check for the payoff balance of my car on July 12, 2016. After the effort to stop payment on this check from USAA, I guess unfortunately it had been too late, as they have already received and cashed this check. Not to mention a check that was never authorized by me. I was returning back to my original insurance because they offered me more than what was offered by USAA. With all fairness, I would like the same amount of compensation that was offered thru my insurance.
Regards,
[redacted]

February 19, 2016
[redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile policy.
I understand that [redacted], of our staff, spoke with you about your concerns.  As Ms. [redacted] explained, a nonpayment...

cancellation notice was mailed to your address on file and two emails were subsequently sent with a reminder of the pending cancellation.  We were later informed the email address was out of date and that you had since updated it on your spouse’s profile.  Ms. [redacted] confirmed that a new automobile policy would need to be issued and a down payment would be required.  We regret any inconvenience you may have experienced.  Should you have any further questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I think myVW has been paid off finally after 3 months. I totally disagree about the time line sent to me. I can't tell you how many times my husband called USAA reps and they didn't call back. 3-4 times a day with no response! Weeks and weeks which turned into 3 months of aggravation. I still don't see why I should be satisfied. I have no car and no money to put towards a car. I have been begging for rides and missing hours at work. I'm so sick of this crap. I got a freaking check for 400 on Friday. Thats supposed to make me forget all the time and money I have lost???? USAA is a joke and doesn't care about me for sure. I would NEVER do business with these people!
Regards,
[redacted]

June 16, 2017
Mr. [redacted] Complaint ID #: [redacted]
 Dear Mr. [redacted]:
I am responding to your submission regarding your rental car coverage. I regret any frustration and inconvenience this situation may have caused you.
Thank you for speaking with [redacted], of our staff,...

who explained your rental car coverage, and confirmed that we agreed to extend the rental car for two additional days. If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA did not identify the individual at Camping World whom they have been in contact.  In addition, it appears that there is a conflict of interest between USAA and Camping World in regards to this claim.
Regards,
[redacted]

October 21, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the restrictions placed on your accounts. I apologize that we did not meet your service expectations as we make every effort to ensure our members’ accounts...

are serviced and maintained efficiently and accurately. We regret any frustration or inconvenience this situation caused you.
When we discover that matters have not been handled to a member’s satisfaction, we appreciate the opportunity to review our actions and to resolve the situation, as you allowed us to do. After a thorough investigation of your concerns, all restrictions have been removed and full access to all your accounts has been reinstated. We were unsuccessful in our attempts to reach you by phone to advise you of our actions. Nonetheless, should there be additional questions regarding this matter, please contact [redacted] at [redacted] or [redacted], Extension [redacted].
We appreciate the opportunity to review this matter and to respond to you.
Sincerely,
[redacted]

April 24, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim.
Unfortunately, [redacted], of our staff, was unable to contact you by phone to discuss the matter further. Mr. [redacted] remains available to...

assist you at your earliest convenience.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It is not a response at all to the complaint made with the Revdex.com, a separate entity. USAA makes certain claims as to its business practices through its motto, "We know how to serve". USAA must be held accountable to honor its claims.Your non response is typical of USAA circumventing its responsibilities and its practice of poor communication. It is these two deficiencies in USAA practices that have created the impasse we now experience.USAA made a promise to do something. USAA was negligent in carrying out that promise. The result was damage to my vehicle and now to my person for the continues delays in USAA owning up to the obvious.
Cordially,
[redacted]  [redacted]

June 20, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your checking account with the USAA Federal Savings Bank.
 
Thank you for bringing this matter to our attention.  [redacted], of our...

staff, attempted to reach you by telephone.  Ms. [redacted] determined that a transaction attempted to debit your account on June 6, 2016, but was returned as unpaid due to insufficient funds.  Therefore, a $29.00 fee was assessed appropriately.  We have thoroughly reviewed your account and confirmed that on June 7, 2016, you were unable to use the USAA Deposit@Mobile® service as the check image was not clear.  If you have further questions about this matter, Ms. [redacted] is available to assist you and can be reached at [redacted] or [redacted]
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

September 29, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your automobile claim.   Thank you for speaking with [redacted], of our staff, who discussed your concerns.  As Mr. [redacted] explained, the...

rental car provided to you was approved for the active repair time only.  Any additional days that the rental car was used would be the responsibility of the insured.  If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

March 1, 2017

Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the handling of your auto claim. I regret the inconvenience this situation caused you.
[redacted], of our staff, completed a thorough review of the claim and...

determined that our total loss settlement offer was appropriate. Unfortunately, Ms. [redacted] was unable to reach you by phone to address your concerns. Should you wish to discuss the matter, Ms. [redacted] remains available to assist you and can be reached at ([redacted]) [redacted]-USAA ([redacted]) or ([redacted]) [redacted], Extension [redacted]. Please keep in mind to use professional language when speaking with our staff.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I haven't yet received an response from [redacted] after attempting to contact her multiple times; [redacted] said that she would contact me after finding out what the initial issue was due to the fact that it was suddenly closed for no apparent reason since than she hasn't responded , as a result of this I was still not told or made aware as to why service was discontinued and if my account can be reinstated.
Regards,
[redacted]

November 16, 2015Mr. Timothy J. [redacted]Complaint ID #: 10937847Dear Mr. [redacted]:I am responding to your submission regarding your September 16, 2015, automobile claim.Our records confirm that you filed an inquiry with the State of California Department of Insurance (DOI).  We will respond to...

the State of California DOI accordingly.Thank you for the opportunity to reply.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I do not wish to close this out until repair is finished.  It took me too long to get the ball rolling so would like to wait.  
Regards,
[redacted]

Good Afternoon,   Can you please close this complaint? The process was sped up and we were able to close on the 5th of June in the afternoon. We have spoken to USAA and explained that we shouldn't have any additional costs past the lost time and effort that has already been lost. Seeing...

how there is no monetary fund that needs reimbursement, we consider this case closed now that we have closed on our house.   I tried to close this request but was unable to do so with the complaint still pending at USAA.   Thank you, [redacted]

September 1, 2015 [redacted], [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding your credit card account ending in [redacted]. I apologize for the frustration and inconvenience you experienced with the replacement request of your credit cards. When...

we discover that matters have not been handled to a member’s satisfaction, we appreciate the opportunity to review our processes and to resolve the situation, as you allowed us to do. Please know that coaching has been provided to those involved to ensure other members do not have a similar experience. Thank you for taking the time to speak with [redacted], of our staff, who confirmed you received your new credit cards. Ms. [redacted] remains available to assist you should you have any additional questions. We appreciate you allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

November 17, 2015Mr. Corey [redacted]Complaint ID #: [redacted]Dear Mr. [redacted]:I am responding to your submission regarding the handling of your secured credit card account with the USAA Federal Savings Bank (FSB).  Please know that the FSB acts in accordance with all applicable regulations and...

our core values of service, loyalty, honesty, and integrity, and I regret the inconvenience you experienced. Thank you for speaking with [redacted] of our staff, who explained the FSB’s policy regarding verification of funds and the processing time to receive a secured credit card.  As Ms. [redacted] advised, your $1,000.00 deposit plus interest was refunded to your USAA checking account, and the certificate of deposit was closed on October 23, 2015.  The secured credit card account was closed on October 26, 2015, and a closure confirmation was mailed to your address on record.  If you have any further questions, Ms. [redacted] remains available to assist you.  We appreciate the opportunity to reply to you.  Sincerely,[redacted]Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.  Other bank products are issued and serviced by USAA Federal Savings Bank.

[redacted]
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[redacted]
[redacted]
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[redacted]
I am responding to your submission regarding your USAA auto policy.
Due to privacy laws in your state [redacted], of our staff, reached out to you directly to address your concerns.  Should you wish...

to discuss the matter further, Ms. [redacted] remains available to assist you.
We appreciate the opportunity to reply to you. 
Sincerely,
[redacted]

December 14, 2015Sergeant [redacted]Complaint ID #: [redacted]Dear [redacted]:I am responding to your submission regarding your July 22, 2015, automobile claim. Our records confirm that you filed an inquiry with the Michigan Department of Insurance and Financial...

Services.  We will respond to the Michigan Department of Insurance and Financial Services accordingly.Thank you for the opportunity to reply.Sincerely,[redacted]