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July 24, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your May 13, 2015, automobile claim and the work that was performed by AutoNation Collision Center of Denver (AutoNation) through the direct repair program. I regret any...

frustration and inconvenience you experienced as a result of this matter. Due to the damage being at 51 percent of the approximate actual cash value and the fact there is no total loss threshold in Colorado, your automobile is not considered a total loss. [redacted], of our staff, thoroughly reviewed your claim and confirmed with AutoNation and the assigned Field Physical Damage Specialist, [redacted], that all the items listed on the estimate have been replaced and repaired. I understand that Ms. [redacted] is working with you in addressing the remaining issue with the exhaust and font motor mounts. Should you have any additional questions, both Mr. [redacted] and Ms. [redacted] remain available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

August 28, 2015 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding your automobile claim. We responded to your complaint on August 18, 2015. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position; therefore, we respectfully decline your request for compensation. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

March 9, 2018 *
[redacted] Complaint ID #: [redacted]     Dear Sergeant [redacted]:   I am responding to your submission regarding customer service issues.   Our records confirm that you filed an inquiry with the Pennsylvania Insurance Department.  We will respond...

to Pennsylvania Insurance Department accordingly.   Thank you for the opportunity to reply.   Sincerely,   [redacted] Tell us why here...

Complaint: [redacted]
I am rejecting this response because:I did talk to Mark however he informed me that he doesn't have much authority to influence the total claims department - also, the issue of lack of responsiveness was never addressed.
Regards,
[redacted]

August 14, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your July 14, 2017, automobile claim.   Our records confirm that you filed an inquiry with the South Carolina Department of Insurance (DOI). ...

We responded to the DOI on August 4, 2017.    Thank you for the opportunity to reply.   Sincerely,   [redacted]

Dr. Susen [redacted] Complaint ID #: [redacted] Dear Doctor [redacted]: I am responding to your submission regarding the handling of your April 16, 2016, homeowners claim. Thank you for speaking with [redacted], of our staff, about your concerns. I hope your conversation with Mr. [redacted] reassured you that...

your satisfaction is important to us. On June 27, 2016, an electronic funds transfer for $3,000.00 posted to your joint-checking account. If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Clearly the response demonstrates complete and total misunderstanding of at least one of the issues mentioned in my complaint.  If you actually read my complaint, which I can make a strong argument that it was not properly read, you would read that I wrote the following;"I recently found out that I have been overpaying for my insurance for the past 6 months because I hadn't notified them of a new address I am living at (even though they have been sending mail to my current address since I moved last July). When I changed the address on my Auto insurance policy, I found out I would be saving $700 due to the change. When I first called USAA I was told there was NO WAY I would be able to be reimbursed for overpaying for insurance for the past 6 months (I was paying a higher premium based on an address I that I used to live at, one that I haven't lived at in 6 months) and that I need to be more proactive in alerting them anytime something changes in my life."A serious issue lies here in that had I NEVER done both of the following; 1. Mentioned my address change and 2. Fought my way past incompetent low level employee who clearly has no idea of the scope of what does and does not constitute a refund, I would have been overpaying my auto insurance for God knows how long.  Thousands of dollars that USAA would have unrightfully held on to.Now, the statement in the most recent response I have received "Finally, we believe our members share an equal responsibility to manage their policies and to notify us when a change occurs." suggests that I do not believe that.  I know that I have SOME of the responsibility to update you on an address change. HOWEVER, why are low level employees telling me I am out of luck when it comes to trying to get back my own money that I have been overpaying.  Had I listened to the one employee I talked to first I never would've gotten my money back. Also, had that phone conversation been recorded, I would be 100% justified.  Instead, I'm blindly hoping that you believe a total strangers complaint.  In today's day and age I must ask, why? But that is another issue for another time.USAA should have a system in place that, perhaps every 4,5 or 6 months verifies the address of the policy holder has not changed.  Why do I believe this? Because sometimes something called LIFE happens and people forget to let their insurance company, who is one of the Least important institutions in our lives, know when we move.  God forbid we try to let them know a month later when we have been overpaying and try to get that money back. Long story short, I reject that answer because very little effort went into it.  USAA does not care that I was told by their employee that I would not get my money back.  Only until I asked to speak to someone higher up was I able to fight for my money. This case is solved, it does not nee to remain open, I just will forever be disappointed how USAA handled it
Regards,
[redacted]

July 25, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your credit card automatic payment. Our employees are expected to be courteous and informative and to handle matters in a timely manner, and I regret that this was not your...

experience. Coaching was provided to those involved to prevent a recurrence. Thank you for speaking with [redacted], of our staff, about your concerns. I understand Ms. [redacted] confirmed that in October 2014 you established an automatic payment plan (APP) to have the credit card statement balance paid in full using your checking account. In August 2015, you modified the APP, which went into effect on the September billing statement. Ms. [redacted] verified that the corrections were made to the credit card payment. You authorized her to reverse $11,000.00 of the overdraft from your checking account and apply it to your credit card account. A total of $37.12 in interest charges was refunded, and the updated balance of your credit card account will receive a promotional rate until July 1, 2016. Your checking account did not incur any fees. Should you require any additional assistance, Ms. [redacted] remains available and can be reached at [redacted] We appreciate you allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC. Other bank products are issued and serviced by USAA Federal Savings Bank.

July 14, 2016
 
Ms. [redacted]
Complaint ID #: [redacted]
 
Dear Ms. [redacted]:
 
I am responding to your submission regarding the March 7, 2016, homeowners claim.
 
Thank you for bringing this matter to our attention.  I understand that [redacted], of our staff,...

reviewed your account, and discussed your concerns with you.  Our records indicate that a payment was sent to you on July 6, 2016. 
 
Ms. [redacted], we apologize for any inconvenience you may have experienced, and your feedback was shared with the appropriate area.  If you have additional concerns, Ms. [redacted] can be reached at [redacted] or [redacted], Extension [redacted].
 
We appreciate the opportunity to reply to you.
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I left a message telling USAA that they applied my insurance deductible twice. I work and cannot talk on the telephone during business hours. They promised 1600 minus my 500 deductible. They only paid 600. 
Regards,
[redacted]

Staff Sargent [redacted]
Complaint ID #: [redacted]  
Dear Sergeant [redacted]:
I am responding to your submission regarding your insurance claim and the funds that you reported as removed from your checking account without authorization.
We conducted a subsequent review of your...

August 17, 2017, claim, and as we previously advised you, the loss was denied as the policy was canceled August 12, 2017, due to nonpayment of the premium owed. The decision was communicated to you in writing.
[redacted], of our staff, tried to reach you several times by phone to address your concerns regarding your account with the USAA Federal Savings Bank. She wanted to advise you that a review of the debit card transactions you reported as unauthorized was conducted. It was determined that the transactions were authorized. This information was confirmed to you in writing on September 14, 2017. If you have additional questions concerning this matter, Ms. [redacted] remains available to assist you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because as of 3:20pm today the department of insurance has not received a response from USAA regarding my complaint. USAA has done nothing to address my complaint concerning their deceptive and predatory business practices.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am attaching the only outstanding medical bills associated with this claim. I sent these bills several times before, as attachment to email and as fax. It is best for USAA to spell-out the additional documents they need in a note to Revdex.com.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:My policy covers this type of repair. I will be filing a complaint with the Texas Insurance Association shortly and will continue to fight you until the oceans dry up. I also have multiple appointments to speak with several news agencies who are very interested in my case.
Regards,
[redacted]

February 6, 2017   [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your closed accounts with USAA Federal Savings Bank.  I regret any inconvenience this has caused you.   Thank you for speaking with [redacted]...

[redacted], of our staff, who reviewed your deposit account history carefully and explained that you will be restricted from acquiring new products and services until the charged-off amount of $351.03 on your checking account is paid.  [redacted], also of our staff, confirmed that your credit card accounts have been settled.  If you have any other questions, Mr. [redacted] and Ms. [redacted] remain available to assist you.   We appreciate the opportunity to reply to you.    Sincerely,   [redacted]
  Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.  Other bank products are issued and serviced by USAA Federal Savings Bank. This is an attempt to collect a consumer debt.  Any information obtained may be used for that purpose.

September 20, 2016 Mrs. [redacted]Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your automobile claim, and we regret any frustration you may have experienced. Thank you for speaking with [redacted], of our staff, who discussed...

your concerns.  I understand that an additional payment for rental reimbursement was provided to you via electronic funds transfer on September 12, 2016.  If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, Kimberly Muniz

January 15, 2016 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding holds placed on your deposits into your USAA Federal Savings Bank (FSB) checking account. I regret any inconvenience this matter caused you. Our...

records indicate that your funds were available on January 12, 2016. We thoroughly reviewed your account and determined that the holds were placed appropriately and in line with the Depository Agreement and Disclosures (DAD), which is provided to all account holders and is also available on usaa.com. For remote deposit capture services, such as Deposit@Mobile®, the DAD states, “FSB will hold the funds for up to seven business days from the date of deposit. In some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.” The FSB applies the hold policy uniformly to all members and acts in accordance with all regulations as well as our core values of service, loyalty, honesty, and integrity. Unfortunately [redacted], of our staff, was unable to reach you to discuss your concerns. Please note that there are additional deposit options, such as direct deposit, which may not be subject to holds. As a courtesy, we refunded your account one $29.00 NSF fee. If you have any additional questions, Ms. [redacted] remains available and can be reached at [redacted] or ###-###-####, Extension [redacted] Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I have filed this complaint originally for the way USAA is handling my claim and the delay tactics used.  I have made a multitude of requests asking for forms explanations etc.. and I have even submitted a signed release for BI Claim only  (per arranged term) a week ago and still have not received a response. This is further illustrating  USAA's delay tactics.  BOI is not involved in this complaint with Revdex.com.
Regards,
[redacted]

January 31, 2018
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted] 
I am responding to your second submission regarding your automobile claim.
Our records confirm that you filed an inquiry with the New York State Department of Financial Services (NYS DFS). We will respond to NYS DFS accordingly.
Thank you for the opportunity to reply.
Sincerely,
[redacted]