Source Adult Video

Complaint: ***
I am rejecting this response because: it should take more than someone getting into an account fraudulently and not following through with documentation which would prove their name is not on the title or deed of the houseThe first person I spoke with advised me off this requirementJeremy's name is on neither
Regards,
*** ***

June 27,
Ms*** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your second submission regarding your calls to USAA on behalf of Resolute Bank
We responded to your complaint on June 13, 2016. *** ***, of our staff, was unable to reach you at the number provided on your submission to the Revdex.com. Nevertheless, she confirmed that a system update for the Resolute Bank mortgagee clause was completed.
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ***

January 12,
Mr*** ** *** Complaint ID #: ***
Dear Mr***
I am responding to your second submission regarding the December 28, 2017, auto claim
Our executive management group reviewed your concerns, and they concur with the denialSubsequently, on January 9, 2018, another copy of the original denial letter dated December 19, 2017, and a copy of the transcript was uploaded to usaa.com for your records
Thanks for another opportunity to respond to your concerns; however, we consider this matter closed
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because: I have been in contact with Lorena Nerio of the total loss departmentShe called Friday, November 11, We could not agree on the total loss evaluation of the Jeep at that timeWe have also not discussed the rental vehicle, medical bills, loss of work, etcand now I receive a Fed Ex package today trying to pressure me into settling I guess by saying our rental car will end and we'll have to start paying any storage due after Wednesday November 16,The accident happened on October 24, 2016, they delay contacting me until I contact the Revdex.com, now they expect me to settle in daysI a man extremely disappointed and do not accept their letter nor do I accept their pulling me out of a rental car and charging me storageUntil this is settled the vehicle sits right where it is and USAA will be responsible for my rentalIf you want to contact me and really try to settle this please feel free to do so!
Regards,
*** ***

May 4,
Mr*** R***
Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding your diminution in value (DIV) claim
Another thorough review of the DIV settlement was completed, and there is no change in our settlement offer. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position.
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ***

January 16, Major *** ** ***, USAF Complaint ID #: *** Dear Major ***: I am responding to your submission regarding your homeowners insurance policy *** ***, of our staff, was able to accommodate your request and adjusted your policy to
reflect the updated Protection Class Code for your property. Mr*** sent you an email with the details of the adjustment and premiumIf you have additional questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

*** *** ** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your auto loan applications with the USAA Federal Savings Bank (FSB)Please know that the FSB acts in accordance with our core values of service, loyalty, honesty, and integrity
and does not engage in deceptive practices.
Our records confirm that you submitted two auto loan applications onlineAt that time, the lowest advertised rate for a new vehicle at a 72-month term was 2.49%As indicated on the Auto Loan Rates, Footnote on usaa.com, “Subject to credit and collateral approvalAdvertised rate is our lowest Annual Percentage Rate (APR) and is effective 10/01/and includes a discount for automatic payments and for using the Car Buying ServiceRates subject to change without noticeTo qualify for the lowest loan rates you must have excellent creditThe as low as rate applies to vehicle model years and newerA 36-month loan with a 0.99% fixed APR would have monthly payments of $per thousand dollars borrowedIt is anticipated that of approved applicants, 21% or more will qualify for the lowest APRsNew vehicle loan rates with the automatic payment and Car Buying Service discounts currently range from 0.99% to 16.49% APR, depending on credit history, loan term and loan amountIf you use the Car Buying Service the discounted offer is good from 10/01/to 02/29/To qualify for discount offer, you must use the USAA Car Buying Service and fund the purchase of a vehicle from the certified dealer listed on your savings certificate with a USAA Federal Savings Bank auto loan by 02/29/The savings certificate must be generated no more than days prior to your loan being fundedYour loan will originally be set up without the rate discountAfter your loan agreement is signed and your vehicle purchase is complete, we will confirm that you qualify for the discount and apply the discount to your loanDiscount for new and used vehicles is 0.50% off of the approved interest rate for loan terms up to and including monthsPlease allow three to five business days after funding for processingPlease refer to usaa.com/autoloanoffer to learn more about the discount offer and to check for dealers.” It also advises that new vehicle loan rates depend on credit history, the loan term, and the loan amount.
We thoroughly reviewed the matter, and I understand you spoke with Brandy ***, of our FSB staff, who confirmed that you qualified for the appropriate rate based on your credit historyShould you have any other questions, Ms*** remains available to assist you.
While we understand this is not the outcome you were seeking, we appreciate you allowing us to look into this matter and to reply.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: on 1/9/@ 9:a.mI received a phone call from *** *** from USAAI was told the USAA received my Revdex.com complaint but felt their offer was fair and that they are unwilling to make any other offerHe felt the difference between their offer and the Hansen Price report was Clean vs Retail valuesI explained that the damaged vehicle was exactly week old - purchased new
Regards,
*** ***

October 19, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your August 15, 2015, automobile claimWe replied to your complaint on October 2, 2015, and advised that we would respond to the State of New Mexico Office of Superintendent of Insurance (OSI) inquiry about this matterOur records reflect that our response was provided to the State of New Mexico OSI on October 5, Thank you for the opportunity to replySincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI would like to thank USAA and especially Mr*** for listening to my concerns and assisting me throughout this processThis was my first issues ever with USAA and I do appreciate that they value their account holdersI will continue to be a loyal USAA customerThank you!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: At this time these are the factsOn 4/18/I filed a dispute for a charge of $1,which I received a provisional credit forOn 07/06/someone reversed that credit unlawfully as the 90days was not up until 07/18/2016, no affidavit had been sent nor notice stating that the credit would be reversedThen on 07/14/(days prior to the 90days) I received an email stating that the dispute had been resolved in my favor and the temporary credit are permanent however, someone had already reversed that credit
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the damage that I reported was NOT on my vehicle prior to the accidentSo this is clearly insurance avoiding to make a payout for damage, but isn't that your legal obligation? I have not received any voicemails or missed callsI have spoken to an agent but she has not gotten back to me regarding the outcomeI've attached the image that clearly shows that the damage is at the EXACT same level that the car impactedNow i'm no expert on car collision, but common sense tells me that taking an impact in the rear could cause pieces to break off causing the damageFundamentals of science also explain how impacts spread through the area of initial impact causing bend and fluctuations in materials, this also could be the reason for the damageIt's not really my responsibility to deduce this for you, I am simply asking an insurance company to do their legally bound duty
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I found USAA to be fully understanding once the issue was elevated to people of authority whom I had been unable to speak with during my first several requests to address the matterI wish to retract my previous statements in which a challenged the business practices of USAAThough I do recommend that USAA grant greater authorities to the customer services representatives in order to avoid clients' needs of escalating issues - I found that USSA acted with complete professionalism once my voice was heard
Regards,
*** ***

December 21, Mr*** *** Complaint ID #: *** Dear MrGuest: I am responding to your submission regarding emails you received, which you state were sent from USAAThank you for speaking with *** ***, of our staff, who confirmed that USAA has no record of sending email
payment notifications to you as your USAA credit card account was included in the bankruptcy filing you mentionedShould you need any further assistance, we remain available and can be reached at *** *** *** ** *** *** ***We appreciate you allowing us to look into this matter and to reply to youSincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Tell us whyJanuary 28, *** ** *** Complaint ID *** Dear *** ***: This is in response to your inquiry regarding the premium increase on your automobile policyWe regret any frustration this matter may have causedI understand that on January 27, 2016, *** *** of
our Advocacy Resolution Team, spoke with you regarding your concernsAs Mr*** explained, the premium increase on your automobile policy was attributed to a recent statewide rate revision implemented on September 10, The increase was also due to the surcharge associated with the September 30, accident, the loss of the Premier Driver Discount, and the removal of the Defensive Driving Credit*** ***, we understand that premium increases are never easy for our membersHowever, we have confirmed that your policy is underwritten accurately and that the premium is correctShould you have additional questions regarding this matter, Mr*** remains available to discuss your concernsHe can be reached at *** *** ***Sincerely, *** ***

January 30, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your automobile claim Thank you for speaking with *** ***, of our staff, who confirmed that we have fully compensated you for the damages
related to the loss and that the rental car was authorized for the three days required to repair these damages If you have additional questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

*** *** *** ***
Complaint ID #: ***
Dear *** ***:
I am responding to your submission regarding the USAA College Savings Plan tax documents
Our records reflect that we sent you an email advising that the two IRS forms 1099-Q were placed on usaa.com for you,
under your View Documents. If you have additional questions about this matter, please contact us at *** *** *** *** ** *** ***
Thank you for allowing us to reply to you.
Sincerely,
*** ***
USAA means United Services Automobile Association and its affiliatesAccounts are introduced and brokerage services provided by USAA Financial Advisors, Inc(FAI) and USAA Investment Management Company (IMCO), both registered broker-dealers, Members SIPCClearing, custody and other services provided by National Financial Services LLC (NFS), Member NYSE, SIPC

Complaint: ***
I am rejecting this response because: until my problem is resolved I will not accept an answer such as our employers are to assist youAn apology does not fix the fact that somewhere along the line my account was tampered with and instead of fix it you let your employees cover it upSo no an apolgy will not doI will dispute this matter as long as it takes
Regards,
*** ***

April 11,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the handling of your automobile claim
Our records confirm that you filed an inquiry with the California Department of InsuranceWe will respond to the California
Department of Insurance accordingly
Thank you for the opportunity to reply
Sincerely,
*** ***