Source Adult Video

June 12, 2015 *** *** ***
*** ** ** *** Dear MsWilliams: I am responding to your submission regarding your April 24, 2015, automobile claim. Please know that our service providers are expected to be helpful and are held to high standards of
service, and I apologize for the inconvenience you experienced. I want to assure you that coaching was provided to those involved to ensure other members do not have a similar experience. Thank you for speaking with *** ***, of our staff, about your concerns. I understand that your vehicle was towed back to Gerber Collision as you requested and that you were able to retrieve your belongings from the vehicle. If you have any additional questions, Mr*** remains available and can be reached at *** *** *** ** *** *** *** *** We appreciate the opportunity to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:USAA have not responded to any of my phone calls that I made back to Mrs***I have responded to her several timesNeither have they responded to my other pointsIf my "financial institute declined the auto pay" then why has my credit card payment with USAA been going through???? This is their mistake and they are just trying to point the finger some where elseAnother thing if it was my financial instution why is it that it was never told to me and this the first I hear aboutWhen every time we called and yelled at the poor customer service rep they didn't know why it wasn't going threwTo be honest I think its boloney, and USAA is charging me extra on my insurance due to my payment not going throughWhich it just so happens my payments for my credit card were fineI DEMAND MY INSURANCE BE REVISED OR I WILL CANCEL MY ACCOUNT.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Two different aspects to this complaintThe Nevada Insurance Commission is the regulatory aspect of this piece that handles the legality aspect of this issueThe Revdex.com complaint handles the customer service portion of this issue
Regards,
*** ***

October 4, 2017 Ms*** ** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your auto insurance policy billing. Thank you for speaking with *** ***, of our staff, who confirmed that you were billed appropriately based on a
payment returned by your external bank. On September 20, 2017, a detailed billing statement was mailed to your address on file. If you have additional questions, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

November 3, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your accounts with USAA *** ***, of our staff, was unsuccessful in her attempts to contact you to discuss the restriction on your
accounts. Nonetheless, she conducted a careful review and while we recognize that you disagree, we feel confident that the correct decision has been made. If you have any other questions, Ms*** remains available to assist you We appreciate the opportunity to reply to you. Sincerely, Maritza ***

Complaint: ***
I am rejecting this response because: The explanation provided by Mr*** regarding the methodology that USAA follows to determine Diminished Value compensation does not resolve the fundamental issue that USAA Diminished Value payment does not provide sufficient compensation for the actual loss of resale value of the vehicle accordingly to independent sources of information I consulted (local Toyota dealer and internet appraisal companies that specialize in Diminished Value claims) However, Mr*** informed that he reassessed my claim and consequently USAA sent me a second payment in amount of $(on top of the initial payment of $290) This clearly proves my point that their initial compensation which prompted my complaint to Revdex.com was grossly inadequate Even with the second payment, total compensation received to date falls short from to the lowest estimate I obtained from independent sources.This "nickel-and-dime" and "low-balling" approach indicates, in my opinion, bad faith on behalf of USAA - they are praying on consumers' ignorance and try to avoid paying a fair compensation for consumers' losses.Regards,
*** ***

Complaint: ***
I am rejecting this response because: Re: Claims Letter dated April 6, on DecAccident Account: *** This letter is to address and Rebuts your allegations of my knowingly concealed or misrepresented any material fact or circumstance relating to this Accident.I flatly disagree with your Coverage Decision seeking reimbursement for payments made to settle claims on this accident based on the Factual Summary that is partly in error.The factual summary is correctly stated on the sequence of events except one where you say I knowingly misrepresented any material factsHere again is a prime example of Insurance Companies seeking to not own up to their obligation and fulfill their Contractual Agreements to provide coverage and is why I sought to report this activity to the Revdex.com.I never denied being aware of the accident after my daughter informed me of it on 12/3/but your Claims Agents called me back 12/6/to go over my statement againI repeated to that Agent that I was not aware of what happened to my car when I called it in on 12/2/on this date 12/6/I did not say that I was not aware of the accident on this date.I have no reason to do any misrepresenting of the material facts on this accident especially because I was not involved in the accident, nor in the car, nor driving the car and was not near the accident therefore I have no First 1-land knowledge to present to any Claims AgentI can only guess what happened and go by others to tell me what happened to my carI have no reason to misrepresent any facts as I am paying for full coverage on my vehicle.I may have gotten confused on the facts but did not knowingly misrepresentI have been a paying Customer for over years to USAAI have only had one car accident that I can remember that was not my faultI object to having to reimburse the payout for coverage of this accident as stipulated in the Insurance Coverage agreement per your request.Sincerely,
Regards,
*** ***

November 14,
*** *** *** *** ** ***, USN (Ret.)
Complaint ID #: ***
Dear Lieutenant ***
I am responding to your second submission regarding the unpaid balance on your credit card, which has affected your ability to obtain an automobile insurance quote
We responded to the Revdex.com regarding your concerns on November 9, 2016, and in a prior letter to you dated June 13, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our position
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

June 30,
Ms*** ** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your automobile claim
Thank you for speaking with *** ***, of our staff, who addressed your about your claim. I hope
that your conversation with him reassured you that your satisfaction is important to us. If you have any additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

April 21,
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your diminution in value (DIV) claim
Many factors, such as but not limited to the ACV, a percentage of the ACV, vehicle damage severity, and vehicle mileage, are taken into
consideration when determining the DIV. I understand *** ***, of our staff, was unable to reach you. Nevertheless, a thorough review of the available information related to your DIV claim was conducted, and we confirmed the DIV amount of $
Mr***, we regret any inconvenience you experienced. Thank you for allowing us the opportunity to reply to you. If you have any further questions, please contact Mr***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the Roxanne Robles (not sure if that's the correct spelling of her last because it was a voicemail) called today 12/8/left a message at 11:am, tried to call her back on my break, she never returned the call Same run around that USAA always plays! They will say Oh I called him, but he never called back, that's a lie, my phone records are proof that I called her back at 12:pm I'm sick of the lies and ripping people off!
Regards,
*** ***

December 1, 2017 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the March 28, 2017, homeowners claim. Our records confirm that you filed an inquiry with the California Department of Insurance (CA DOI). We will
respond to the CA DOI accordingly. Thank you for the opportunity to reply. Sincerely, *** ** ***

January 14, Mr*** *** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your automobile claimThank you for bringing your concerns to our attentionI understand that *** ***, of our staff, spoke with you directly and addressed your
concernsShould you have any additional questions, Ms*** remains available to assist youWe appreciate you allowing us to review and resolve this matterSincerely, *** ***

February 15, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your auto claim Our records confirm that you filed an inquiry with the California Department of Insurance (DOI). We responded to the
California DOI on January 31, Thank you for the opportunity to reply Sincerely, *** ***

July 1, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your automobile claim, and I regret any inconvenience this matter may have caused youI am pleased to learn that you spoke with *** ***, of our staff, who resolved your
concernsAs she stated, a payment of $was sent to you via mailIf you have additional questions, Ms*** remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** ***

July 14,
*** * ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your automobile claimI regret any frustration you may have experienced as a result of this matter
Thank you for speaking with ***
***, of our staff, regarding your concerns. I hope that your conversation with Ms*** reassured you that providing best-in-class claims service is a top priority for USAA. A payment was issued to you on June 28,
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

September 16, Mrs*** *** Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding your USAA Federal Savings Bank (FSB) consumer loan and extended hold times when you call the FSB to make a payment. Thank you for
speaking with *** ***, of our staff, who explained that hold times may vary, as the Recovery Department is a specialized area. I understand that we resolved your issue with a fee waiver. We value your feedback regarding the amount of the fee; however, as two repossession agencies had to be assigned, the fee was appropriateIf you have any other questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

May 10, Mr* *** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your insurance policyWe regret any frustration this situation caused you and we assure you that your feedback is important to usOur business specialist will
review your concerns and will follwith you directly in the next few business daysWe appreciate the opportunity to review this matterSincerely, *** ***

July 14,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the May 28, 2016, automobile claim. We apologize for any frustration or inconvenience you may have experienced, as we strive to provide quality
service and fair claims handling
Thank you for speaking with *** ***, of our staff, regarding your concerns. I understand that two payments for rental reimbursement were provided to you, which included a consideration for the special equipment you require. Currently, the actual cash value of your vehicle is being reviewed and supplementary information may be required. If you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to research this matter and to reply to you.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
*** *** informed *** *** and her mother BaTai Price on 4/24/ that the lien document One Step Diagnostic faxed to USAA requested for a render of paymentOne Step Diagnostic-Lily, who informed Ba'Tai Price (mother) the lien document or any such language of the lien document does not contain or request for payment because they are aware this is an auto collision and payment is not until the end of a settlementThe lien document that was fax to *** *** and/or USAA for signature was refuse to sign the lien document because the MRI is considered to be more expensive than a x-ray. One Step Diagnostic, *** ***, and her mother *** *** were made aware of USAA policy regarding payment, so that is why the lien document was submitted for *** *** to sign to ensure One Step Diagnostic will get paid once settlement or billings are allocated for the client *** ***The lien document does not request for payment as stated from Lily with One Step DiagnosticOnce more, the lien document is to ensure One Step Diagnostic will get paid once all settlement or billings are process for the client, *** ***USAA has misconstrued One Step Diagnostic's request and is trying to whitewash their negligence to deny *** ***'s treatment for a MRI on her ankle*** *** (mother) left a message for *** *** at 3:pm on 04/24/to email her the lien document and her email was provided, and *** *** failed to comply*** *** has contacted all the local news channels regarding this matter and waiting for the newsroom to interview *** *** and to cover this cover, and will follow up with them*** *** will be also contacting the local newspaper to see can they also cover this story*** *** also needs to comply and email *** *** the lien document immediately
Regards,
*** ***