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November 16, 2015Ms*** ***Complaint ID #: ***Dear Ms***:I am responding to your second submission regarding your automobile claim.Our records confirm that you filed an inquiry with the Texas Department of Insurance (DOI). We will respond to Texas DOI accordingly.Thank you for the opportunity to reply.Sincerely,*** ** ***

January 19,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your auto claim
We have reviewed the video footage you provided and confirmed that USAA’s liability decision remains unchangedWe also received insurance
information from you, and we will contact the insurance provider regarding coverage for the date of the loss*** ***, of our staff, is available if you have any additional questions, and she can be reached at (***) ***- *** or (***) ***-***, Extension ***
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am not satisfiedI'm now fighting with USAA to release my fundsThe people who I've been dealing with do communicate the information wellNow I'm being told they can't release the funds until they have the car but back on 4/I spoke with Amanda and she stated they just needed the titleWhich I sent Fedex overnight on 5/1. It was only suppose to take 1-business days and we are already in another week. We wouldn't even be this far had I not filed a complaint against themThey have done me wrong since the beginning and I don't trust themThey are picking up my car until I see my funds in my account. Not to mention, I have to get another rental car to get to my car to clean out my personal itemsI have to use a rider service to get around & spending $a dayThis is ridiculous
Regards,
*** ***

November 29, 2016 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your September 26, 2016, automobile claim. A new vehicle valuation was run based on comparable vehicles in the state of Maryland. Based on the new
valuation, the repairs to the vehicle still do not exceed the threshold to declare the vehicle a total loss. *** ***, of our staff, sent you a claim center message with this information along with a copy of the new valuation report. If you have additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

April 10,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding the billing of your cancelled insurance policies
We appreciate you speaking with *** ***, of our staff, who provided more information concerning the remaining balance on your accountIf you have additional questions, Mr*** remains available to assist you
Thank you for your feedback and the opportunity to review your concerns
Sincerely,
*** ***

January 29, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your second submission regarding your March 29, 2014, automobile claimWe responded to your complaint on January 22, Our records indicate that we are pending information from you in order to complete our reviewShould you have any further questions or concerns, please do not hesitate to contact *** *** of our staffWe appreciate the opportunity to address your concerns againSincerely, *** ***

November 29, Master Chief Petty Officer *** ***, USN Mrs*** *** Complaint ID #: *** Dear Master Chief *** and Mrs***: I am responding to your submission regarding your recent automobile insurance claim Thank you for speaking
with *** *** of our staff, who discussed your concernsI regret any frustration this situation may have caused you and I hope that this reply reassures you that your satisfaction is important to usCurrently, our records indicate that your claim is still under review. Ms*** will be in contact with you to provide updates as the claim progresses We appreciate you allowing us to reply to you. Sincerely, *** *** Tell us why here

Complaint: ***
I am rejecting this response because:I am glad you appreciate the opportunity to review my concerns; because as you noted, I still disagree with your decision and you need to review my concerns again This matter is not closed I know for a fact the damage was caused by hail I also have two independent body shops who say the damage is a result of the hail storm All you guys did was guess the damage was "wear and tear", you have no prior knowledge of the car I have attached a new estimate with previously excluded items, the new total amount to reach a resolution is $10,422.57.Regards,
*** ***

October 5, 2016 Petty Officer, Second Class, *** ** ***, USNComplaint ID #: *** Dear Petty Officer ***: I am responding to your submission regarding your homeowner’s insurance premium. Due to privacy laws in your state *** ***, of our staff reached out
to you directly to address your concerns. Should you wish to discuss the matter further, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I find it amazing that it has been three months, & the only old information that I have after talking to *** *** is that they are waiting to get a copy of the rental car agreement from Hertz regarding there liable USAA driver, *** UnderwoodIt took me one internet search and one transfer to be put in touch with the Hertz claim rep *** & given her direct phone numberWhich took five min& USAA doesn’t have that ability? When I asked if I should try & contact Hertz, it is was because I was astounded that they still have been unable to situate primary between them & HertzEither way neither have been forth coming with informationThey even required MY birthdate to be date to be transferred to Chases phone extension todayI know they try not to be obvious, about dragging out this claimBut, I was able to reach BOTH *** Underwood & Hertz in mintodayOh, ya...Shawn USAA claims rephasn’t even tried to call himI have several text messages from him, that clearly state, he has not even been contacted by USAA for any further documents/ requestsThe only reason they have ruled Lyft out, is because I CONTACTED ***, and informed him they needed him to get them the Lyft driving recordI am just curious, since I’ve been told by USAA, they will deny the claim if they can’t investage the documents and establish primary...are they intentionally dragging this out, or are they all really that incompetent?
Regards,
*** ***

June 12, 2015 *** *** ***
*** ** ** *** Dear Mr***: I am responding to your submission regarding the May 16, 2015, claim for your Dodge Durango. Our employees are expected to be courteous and strive to provide quality service, and I regret any
frustration you experienced. In the event of a loss, we analyze each incident on its own merits and make decisions in accordance with the terms, conditions, and limitations of the policy. I understand that a claim payment was processed in error and later voided prior to receiving your concerns about the initial appraiser who reviewed your vehicle. Your feedback has been shared with those involved to ensure other members do not have a similar experience. Thank you for speaking with *** ***, of our Claims staff, about your claim. Another thorough review of your situation was completed; however, no new information was discovered to warrant a change in our coverage decision. Mr***, we remain committed to our mission and occasionally, this involves delivering news which we know our members may find disappointing. Should you have any additional questions, Mr*** remains available to assist you. Thank you for allowing us to reply to you. Sincerely, *** ***

December 11,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your auto insurance policyI regret we did not meet your service expectations as we make every effort to ensure our members’ policies are serviced and maintained
efficiently and accurately
Thank you for speaking with *** ***, of our staff, who addressed your concerns and assured you that the premiums billed were accurateWhile we understand the reason you chose to close your account, we hope you will allow us the opportunity to regain your trust in the future
Sincerely,
*** ** ***

December 22,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your automobile insurance deductible
Tony ***, of our staff, completed a thorough of your account; however, she was unable to reach you by phone to address
your concernsShould you wish to discuss this matter, Ms*** can be reached at (***) ***- USAA (***) or (***) ***-***, Extension ***
We appreciate you allowing us to reply to you
Sincerely,
*** ***

January 6, Mrs*** ** *** Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding your automobile claimWe apologize for any frustration you experienced as we strive to provide quality service to our entire membershipThank you for
speaking with *** *** and *** ***, of our staff, who confirmed that the loss will be covered under the comprehensive portion of your insurance policyI understand that a $payment was issued electronically to your bank of record on December 22, Please know that your concerns are important to us and coaching has been provided to prevent a recurrenceWe appreciate you allowing us to reply to youSincerely, *** ** ***

***December 21, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your claimI regret any frustration you may have experienced *** ***, of our staff, completed a thorough review of the
claim; however, he has been unsuccessful in reaching youShould you wish to discuss this matter, Mr*** can be reached at (***) ***-*** or (***) ***-***, Extension *** Thank you for allowing us to reply to you. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

September 20,
Mrs*** *** Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding your Valuable Personal Property Claim
Thank you for speaking with *** ***, of our staff, who discussed the outcome of the claim with
youI hope that your conversation with Ms*** reassured you that your satisfaction is important to usPlease know that your experience was shared with our management team to learn from what occurredIt was apparent after reading your correspondence that we could have done a better job in explaining the coverage and the claims processIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***

March 14,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the February 2, 2014, homeowners claim.
I understand you spoke with *** ***, of our staff, regarding your concerns. As he discussed, after
thoroughly reviewing the situation, we determined that the coverage decision is appropriate. If you have any additional questions, *** *** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
USAA claims to be honest and act with integrity. Let's look at their actions to see if this holds true.1) If USAA acts with integrity, why does one have to place a separate claim for Diminution in Value in addition to the original claim to get one's car repaired? If USAA was an honest and integer company, shouldn't the Diminution in Value be an automatic and no-hassle compensation to the affected party? Why isn't USAA forthcoming about the fact that the affected party is entitled to a Diminution in Value compensation?2) If USAA is honest, why did they try to short-change me on the first payment, and then doubled the Diminution in Value payment AFTER my complaint to Revdex.com? If USAA is honest, shouldn't their first payment cover the full amount? Why was USAA trying to short-change me on the first payment and changed the amount AFTER my complaint?I think USAA's actions clearly show that they do NOT act with honesty and integrity. I hope Revdex.com publishes this exchange to warn other consumers about the type of company they're dealing with when placing a claim with USAA.Regards,
*** ***

Complaint: ***
I am rejecting this response because: As previously stated, this is fraud and I should not be bullied and harassed for something I do not rightfully owe Additionally, USAA reported derogatory information to the credit bureaus while this issue was "supposedly" being investigated USAA needs to make this right
Regards,
*** ***