Source Adult Video

Complaint: ***
I am rejecting this response because: Again the issue isn't being fixed. I contacted USAA prior to them receiving the police report to stop the investigation and inform that of what occurred. Even though I was not guilty, I had to make a plea deal due to my ex-wife going against me and my lawyer saying that if I fight I would lose because she was the one who made the statement. Again, I don't believe that your decision was the best decision as since the incident I haven't been in any car accidents, have paid one truck off and have had several financed vehicles with no incidents, have had a perfect record with two insurance companies, own a house in New York state over 100,dollars and have over a credit score. What my ex-wife did doesn't represent me as I have also advanced within the military service to the rank of SFC. This incident occurred years ago and I have been making every attempt to fix the errors that were caused and display myself to USAA. USAA in return has held onto this incident and is acting completely unprofessional as they aren't willing to comprise and are holding onto something that occurred years ago even though I can show proof of how I have excelled within the last years. USAA isn't working with me and I ask the Revdex.com to add a negative mark against the company and strict all service members from joining their service. Because without notice I wasn't able to access my checking, credit card or insurance when the incident occurred which could have impacted my career and placed me in severe debt. They are an unprofessional company and should not be offering any business to a professional organization like the military services
Regards,
*** ***

November 28,
Mr*** ** *** Complaint ID #: ***
Dear Mr***
I am responding to your submission regarding your October 8, 2016, automobile insurance claimWe regret any frustration this matter may have caused you as we strive to provide quality service to our members
Thank you for speaking with *** *** of our staff, who addressed your concerns regarding the extension on the rental vehicleAs Ms*** advised, the assigned adjuster will contact you to further discuss the status of your vehicle
Thank you for allowing us to reply to you
Sincerely,
*** ** ***

*** *** ***
*** *** ** ***
*** ** ** ***
*** *** ***
I am responding to your submission regarding your vehicle claims
Thank you for speaking with *** ***, of our staff, about your claims. If you have additional questions, Mr*** remains available
to assist you at *** *** *** or ###-###-####, Extension
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

October 8, *** *** *** *** *** ** *** *** Complaint ID #: *** Dear *** *** ***: I am responding to your submission regarding personal property coverage for your September and September 14, 2015, claims*** ***, of our staff, completed another
thorough review of your concerns; however, there has been no change in our coverage decisionShould you wish to discuss the matter further, Mr*** can be reached at *** *** ***) or *** *** *** *** Thank you for allowing us to look into this matter and respondSincerely, *** ***

August 22, 2016 Specialist *** ** ***Complaint ID #: *** Dear Specialist ***: I am responding to your submission regarding the settlement of your automobile claim. Thank you for speaking with *** ***, of our staff, and confirming your issue had been
resolved by the total loss representative. Should you have additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

September 11,
Ms*** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your service experienceI regret any frustration you experienced as we strive to provide quality service to our entire membership
I am pleased to learn
that you spoke with *** ***, of our staff, who addressed your service experienceI understand that your concerns with the billing on your account were also addressedShould you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

September 28, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your second submission regarding your automobile loss on August 20, We responded to your complaint about the accident liability on September 17, While we recognize that you may disagree, we feel confident that the correct decision has been made, and no new information has been presented that would warrant a change in our positionThank you for speaking with *** ***, of our staff, about your automobile policy premiumI understand that Ms*** confirmed that your premium has not been impacted by the August 20, 2015, incidentShould you have further questions about your premium, Ms*** remains available to assist youWe appreciate the opportunity to review your concerns againSincerely, *** ***

September 30, *** *** ***
*** ** ** ***
Dear Ms***: I am responding to your submission regarding your automobile claimOur records reflect that you spoke with Jennifer ***, of our staff, who discussed the situation with you and advised the rental vehicle was
approved through September 8, Please know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrityIf you have additional questions, Ms*** remains available to assist youThank you for allowing us to reply to youSincerely, *** ** ***

January 13, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your insurance billing We regret any frustration you may have experienced. Our records show we received your December 22, 2016, email
about your automatic payment plan (APP) and responded the same day with instructions for updating and changing your payment information on usaa.com. The email indicated you could reply with instructions to cancel the APP so that you could submit a manual payment; however, we did not receive a response or cancellation request. We were subsequently unable to reach you by phone and email on December 28, The APP debited your bank account on January 3, 2017, and as of January 13, 2017, no returned payment fee was assessed. Thank you for speaking with *** ***, of our staff, who canceled the APP and provided you with a payment address you requested. If you have any additional questions about this matter, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

February 24, *** *** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your USAA credit cardWe appreciate you speaking with Adrian ***, of our staff, who advised that according to our review, the activity on your account was not
unauthorizedI understand Mr*** provided the contact information of the appropriate area to discuss your account balanceWe respectfully decline your request to remove the reporting from the consumer reporting agencies as the reporting is accurateThank you for allowing us to reply to youSincerely, *** ** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Complaint: ***
I am rejecting this response because: USAA has used aggressive tactics to try to get me to agree to a reduced Fair Rental Value (FRV) amount under duressI had been in contact with the Advocacy and Resolution Team (ART) at USAA and thought we had come to a compromise of months, weeks worth of FRV The months was for the delay caused by USAA sending an adjustor out to the property, while the weeks were what USAA had offer previously for the repair time The ART did inform me that the Claims Department Director had final decision authority The USAA Claims Director believes that the delay in the claim is equally shared between them and I--50/ Therefore, I should not be entitled to the full FRV; even though my policy indicates that I am to receive the full payment The reasoning of USAA's diminished responsibility is flawedUSAA stated that letters were sent, meeting their responsibilityThe letters stated they couldn't proceed with the claim until they had itemized invoices, photos of damage and a detailed report from a plumberUSAA had photos of the damage from almost the beginningThe inclusion of the photo requirements showed a lack of awareness or communication on the claimUSAA should have commissioned an adjuster when they saw the extent of the damage via photos; but they chose not to till months laterAlso, contrary to USAA's policy and my rights as an insurance holder prompt resolution and payment of my claim never happenedContractors typically demand 50% upfront and remainder at conclusionIf I waited until USAA provided payment, my property would still be vacant and in need of repair nearly two years later. The Claims Director and staff has continuously used aggressive tactics to get me to agree to substandard compensation When their "final" offer of months of FRV was presented to me, I was told that I had until the end of the day (roughly two hours) to take it or leave it I cannot accept this offer under duress and I believe their aggressive tactics to have me agree to a substandard offer is unfairI believe that the use of my financial situation (not receiving any payments for a claim open nearly years) is an aggressive tactic to have me agree to the deal under duress, due to short window of the offer being available The Claims Department was hoping that the severe financial hardship that USAA has placed me under by not paying out any part of my claim (upwards of $30,to make repairs that came out of my savings) was going to make me agree to their deal The potentially illegal, definitely immoral actions of USAA applying financial duress to me, willfully and aggressively was in order to not meet their responsibilities as my insurance holder I was also informed that the Claims Director would speak with me directly The Director did call and leave a voice message for me, which I returned promptly the next morning I tried calling again the next day (leaving a message), as I hadn't heard from him After that, I left a electronic message for him and still have not received any contact from him This is standard procedure for USAA I would request information from my Claims Agent via voice message or electronic message and not receive any reply for weeks; even after leaving numerous messages I have requested numerous times to have a new Claims Agent assigned to my case due to the repeated lack of communication on USAA's side and that has fallen on deaf ears They are being informed there is an issue on their part and they are choosing to not take corrective action is indicative of how this business has operated. My insurance policy states that FRV payment will be for the shortest time required to make the repair My rental property became vacant in May and I did not report the loss until June 2015, when I discovered the issue My property was not repaired until roughly the beginning of January 2016, roughly 6-1/months from reported loss (7-1/months of vacancy) I requested months of FRV and was denied, being offered only roughly or weeks as they deemed that was the shortest time to make the repair USAA did not send an adjustor to provide a report until the end of October 2015, a month timegap that is something that should be shouldered entirely from USAA They had photos of the damage as well as a detailed description of the loss (provided by me) and chose not to do anything until after invoices were sent in for payment I believe USAA should provide me FRV for the entire reported loss vacancy period and they are trying to exploit the financial hardship they placed me under to achieve their goal of minimal payments.
Regards,
*** ***

Complaint: ***
I am rejecting this response because I have tried several times to reach *** and another agent from USAA who contacted me (*** ***) via phone. This statement that no fraud occurred is not the reason for the complaintMy information was released to another USAA member by USAA staffThis other party has enough information on me to commit fraud in the futureI know this to be the case because USAA mistakenly gave me access to this member's medical information and full bank account information (among other sensitive information)USAA should take responsibility for protecting the security of its members who entrust them with this informationHow did USAA allow this information transfer to happen? How will they protect its members now? What steps are they taking in the future?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:None of the issues noted in USAA's most recent response (rot, improper materials, etc.) were noted in the original damage assessment Those issues were only brought up when I started addressing the poor results of Lone Star Roofing's work Had the original assessment resulted in USAA's current stance then you wouldn't have authorized any repairs, but USAA did authorize repairs, they were just done so poorly that my fence is now in worse condition than it was before the repairs were initiated It feels like USAA is only now quoting your policy as a matter of convenience to avoid doing the right thing and authorizing appropriate repairs to my fence
Regards,
*** ***

Complaint: ***
I am rejecting this response because: UnacceptableDon't bother to respondThis matter will never be resolvedYou've closed the case therefore why botherUsing social media and contacting the CEO is all I have left to useStill won't get my money back, but at least others can be forewarned to stay away from your companyNo wonder my father stayed away from your company, being a retired vet he knew, same reason he avoided using the VACustomer serviice is no serviceCan't even be bothered to return calls, good at avoiding responsibilityWhy bother giving someone an extension and the ability to leave a message when they don't bother returning callsReviews are rightStay away from this companyUnfortunately if you get hit by one of their clients good luckThis experience has been an eye opener.
Regards,
*** ***

June 12, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your recent automobile claim Our records confirm that you filed an inquiry with the California Department of Insurance (DOI), who is the regulator
for your insurance policy. We will respond to the DOI accordingly Thank you for the opportunity to reply Sincerely, *** ** *** Senior Member Relations Advisor Office of the CEO USAA Casualty Insurance Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The bank contacted me via email and assigned a representative to assist me
Regards,
*** ***

July 5, 2017 Ms*** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding the June 16, 2017, automobile claim. Thank you for speaking with *** ***, of our staff, who reviewed your Texas auto insurance policy and confirmed that
your collision deductible has been at $since the policy was first issued in November In addition, a representative reviewed the deductible with you when you called to add a new vehicle to the policy on April 26, 2017. You informed Ms* *** that you did not wish to change your deductible at this time. We ask that you continue to work closely with your adjuster to bring the claim to a resolution. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

August 5, *** *** *** ** *** ***
*** ** ** *** Dear *** ***: I am responding to your second submission regarding the handling of your automobile hail claimsUSAA has a duty to inspect and investigate each loss on its own meritsHowever, once we determine that facts are misrepresented, USAA may stop the process and deny the claims as we did in your caseWhile we recognize that you continue to disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our positionWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, *** ***

October 27, 2017 Mr*** ***Complaint ID #: *** Dear Mr*** I am responding to your submission regarding the September 28, 2017, auto claim. Thank you for speaking with *** ***, of our staff, about your concerns. I understand that a check payment
is being issued to you directly for your rental car expenses incurred between October and October 30, 2017. If you have additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ** ***