Source Adult Video

Complaint: ***
I am rejecting this response because:prior to the investigator informing me of the prior damages to the vehicle before I owned it the vehicle was working just fineI put over 10,miles on it with no complicationsThe vehicle even passed state inspectionThe investigator mentioned to me that the his expert inspector said the tires weren't moving when the vehicle was in the accident as well as stating that the motor was seized before I bought the vehicleI don't know of anyone who would purchase a vehicle for $50,that doesn't workThose accusations doesn't make sense and in the meantime I am spending my life savings on insurance and a vehicle that I don't have plus$*** a month on rental cars that I haven't been reimbursed for it to include my day to to life expensesThis whole process has taken over months and it's still goingThis is completely unsatisfactory and *** need to fine tune thier processesI can't wait for this to be overI'm strongly reconsidering my year membership.
Regards,
*** ***

May 23,
Mr*** *** Complaint #: ***
Dear Mr***:
I am responding to your submission regarding your insurance policiesI regret any inconvenience this may have caused as we strive to provide quality service to our entire membership
Thank you for speaking with ***
***, of our staff, who addressed your concernsAs a courtesy, he agreed to void the cancellation and reinstate the renters and automobile policiesThe appropriate adjustments were made to remove the Dodge Challenger from the automobile policy, and the changes will be reflected on the next billing statementShould you have any further questions, Mr*** remains available to assist you
We appreciate the opportunity to reply
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because:The representative didn't explain to my satisfaction the reason why USAA can not reimbursement me She explained how the law allows her to not reimburse me but that doesn't address my complaint I am asking for someone to take a common sense approach to the situation and explain why my uninsured motorist coverage is not applicable Also please don't call me again I would like the explanation to be written out here so everyone can see your response instead of calling behind closed doors and giving an illogical explanation basically saying because we can legally Thank you
Regards,
*** ***

November 28,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your November 3, 2016, automobile insurance claimWe regret any frustration this matter may have caused you as we strive to provide quality service to all our members
Our records indicate that a credit for reimbursement of the towing expenses incurred posted to your USAA checking account on November 4, *** ***, of our staff, has been unsuccessful in his attempts to reach you to address your concernsShould there be additional questions, Mr*** remains available to assist you
Thank you for allowing us to reply to you
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because: the Texas Department of Insurance has required that discounts be afforded customers that install class impact resistant roofs since - despite assertion by *** representative.http://www.tdi.texas.gov/reports/documents/98annul1.pdf#xml=http:...⇄ and SurchargesImpact-Resistant Roof Discounts Residential property insurance policyholders received a new mandatory discount intended to serve as an incentive for mitigating hail damage, for several years the largest single cause of homeowners insurance losses in TexasInsurers are required to give homeowners premium discounts for impact-resistant roofs installed on or after February 17, Only roofs meeting Underwriters Laboratories Standard for impact resistance qualify for the discountRate-regulated companies must give discounts ranging from percent to percentLloyds companies and reciprocal exchanges must give discounts but, because of their exemption from rate regulation, may determine the amounts for themselvesThe largest discounts are for Class roofs (the most impact resistant) in the northwestern rating territories where the frequency and severity of insurance losses from hailstorms has been the greatestMetal roofs were excluded from the initial discount order because of concerns that claims for purely cosmetic damage would reduce the discount’s potential for loss mitigationThe discount later was extended, effective May 1, 1998, to metal roofs that meet the UL standard, but insurers may attach an endorsement excluding coverage for cosmetic damage.To further counter assertion by *** that discount was not available until 2015...the most-recent forms utilized to obtain the discount by *** were created in Why did USAA create these documents in if discount was not available until 2015? Attached form indicates a copyright - with last edit in June 2013. *** paid for the installation of this roof in 2010; and it was installed based on insights/encouragement provided by *** policy/claim representatives and my roofer (CLC Roofing) to better protect my home - while also obtaining the requisite discountDespite being insured by *** for all these years and several calls to USAA...ignorance of any discount has prevailedFurthermore, my mother (also a *** insurance customer) is having an impact-resistant roof installed as a result of hail storms earlier this year in north TexasThe *** policy/claim representative with whom she filed her claim, as well as her roofer (Paragon Roofing), state that this discount has been available for many years
Regards,
*** ***

June 13,
Ms*** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your service experienceWe regret any frustration you may have experienced
*** ***, of our staff, was unable to reach you to
discuss this matter. Ms*** reviewed your comments and determined that a system update for the Resolute Bank mortgagee clause has been completedIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

December 18,
Lieutenant Colonel *** ***, USAF (Ret.)
Complaint ID #: ***
Dear Lieutenant Colonel ***:
I am responding to your submission regarding the August 30, 2017, debt protection claim with AssurantI apologize for any frustration or inconvenience you may
have experienced
*** *** of our staff was unsuccessful in his attempts to speak with you; however, he consulted with Assurant regarding the denial of the claimConsequently, Assurant has agreed to reconsider the claim upon receipt of a completed employer statement and proof that you have registered or are receiving unemployment benefits
If you have additional questions, Mr*** remains available to assist youWe appreciate you allowing us to reply to you
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because: it violates federal law!
Regards,
*** ***

August 16,
Staff Sergeant *** ** *** USAFR
Complaint ID #:
Dear Sergeant ***:
I am responding to your submission regarding your automobile claim
Our records confirm that you filed an inquiry with the Minnesota Department of CommerceWe will respond to the
Minnesota Department of Commerce accordingly
Thank you for the opportunity to reply
Sincerely,
*** ***

September 2, 2016 Ms*** ** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding the information on your USAA profile. Due to privacy laws in your state *** ***, of our staff reached out to you directly to address your
concerns. Should you wish to discuss the matter further, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

October 25, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your recent automobile claim and regret any frustration this matter may have caused Thank you for speaking with *** ***, of our staff, who
explained USAA’s liability decision. Our records indicate that your adjuster released payment for 75% of the damages and rental expenses on October 20, 2016. We also received your claim for Diminution of Value (DIV), however based on the make, model, mileage, and known accident history of the vehicle, no DIV will be extendedIf you have additional questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

June 28,
Mrs*** ***
Complaint ID #: ***
Dear Mrs***:
I am responding to your second submission regarding your deposit account
We responded to your complaint on June 23, 2016. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position.
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ***

Tell us why here...October 21, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding the waiver of collision deductible coverage and your August 10, 2015, automobile accidentAs you requested, we did not attempt to contact you by telephone to further discuss this matterDue to privacy laws in your state, a written response with a copy of your automobile policy was provided to you on October 15, While we recognize that you disagree, we feel confident that the correct claim decision has been madeNo new information has been presented that would warrant a change in our positionWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, *** ***

December 29,
Mr*** ** *** Complaint ID #: ***
Dear Mr***
I am responding to your second submission regarding your brokerage account
We responded to your complaint on December 20, In addition to signing the Consent for Electronic Delivery, our records reflect that you accepted the USAA Online Agreement and that you elected to receive your investment documents electronically on December 4, In June 2017, we notified you of the updated USAA Online Agreement, which indicates that we will deliver electronic documents by posting them online, by electronic mail, or by other reasonable methods of electronic deliveryWe also discussed the Brokerage Customer Account Agreement, which governed your brokerage account, with youWhile we recognize that you disagree, no new information has been presented that would warrant a change in our position
We appreciate the opportunity to review your concerns again
Sincerely,
*** ***
USAA means United Services Automobile Association and its affiliatesAccounts are introduced and brokerage services provided by USAA Financial Advisors, Inc(FAI) and USAA Investment Management Company (IMCO), both registered broker-dealers, Members SIPCClearing, custody and other services provided by National Financial Services LLC (NFS), Member NYSE, SIPC

August 3, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your automobile claim Our records confirm that you filed an inquiry with the Washington Department of Insurance (DOI). We will respond to the
Washington DOI accordingly Thank you for the opportunity to reply. Sincerely,
*** ***

October 3,
Mrs*** ***
Complaint ID #:
Dear Mrs***:
I am responding to your submission regarding your renter’s and automobile insurance policiesOur employees are expected to be courteous and informative and to handle matters in a timely manner; I regret that
was not your experience
I hope you found your conversation with *** ***, of our staff, responsive to your concernsAs agreed, the cancellation of the renter’s policy was backdated to March 2, This yielded a credit of $35.73, which will be applied to the outstanding balance on the accountThereafter, you will be responsible for the remaining balance of $If you have additional questions, Mr*** remains available to assist you
Thank you for allowing us to reply to you
Sincerely,
*** ** ***

December 21,
Ms*** ** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your automobile insurance policyWe regret any frustration you experienced
I understand *** ***, of our staff, was unable to reach you to discuss this
matterThe phone calls in question were not available for reviewNonetheless, a thorough evaluation of your account was completedOur research shows your current automobile policy term is September through March The vehicles were removed, at your direction, effective December 5, The removal of the vehicles reduced your six month premium by $348.26; however, you received a pro-rated credit of $which reflects the premium you would have paid from the date of removal through March The most recent billing statement shows the credit being applied to the account balanceShould you have any questions, Ms*** remains available to assist you
Thank you for allowing us to reply to you
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Berno *** it was a misunderstanding and a lack of communications between usaa and myself.I have kept my in of the agreement and paid off the note,usaa staff and I work out the problem.*** ***-3/29/

August 14, *** *** ** ***
*** ** ** ***
Dear Mr***: I am responding to your submission regarding the homeowners insurance policy you held with USAA General Indemnity CompanyPlease know that our employees are expected to set the appropriate expectations, and I
regret any frustration or inconvenience you encounteredCoaching was completed for those involved to ensure other members do not have a similar experienceThank you for speaking with *** *** of our staffMr*** confirmed that your mortgage company received the refund check and that it was cashed as of August 3, As Mr*** advised, we reimbursed you for the late fee charged by your mortgage company, as a courtesyWe appreciate the opportunity to reply to youSincerely, *** ***