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October 25,
Mr*** *** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your January 2, 2016, automobile claim
Our records confirm that you filed an inquiry with the Tennessee DOIWe will respond to the Tennessee DOI
accordingly
Thank you for the opportunity to reply
Sincerely,
*** ** ***

January 21, *** *** ** *** Complaint ID #: *** *** *** ***: I am responding to your submission regarding your November 27, 2015, automobile claimPlease note that USAA received notification from the Revdex.com of your submission on January 14, Our records show that you
spoke with *** *** of our staff, on January 4, 2016, about our coverage decisionThe decision was also provided in writing and mailed that same dayThank you for allowing us to review your concerns and reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I called a USAA customer service rep to ask why there was an unfamiliar charge of $on my December, online bill.After waiting minutes on hold, the Rep got back to me and told me the charge was for the extra day in December.December has days in it as opposed to days (as is September, April, June and November).The $charge was a charge for day #31.Who are the people USSA is hiring for Customer Service? I waited minutes of the phone for that ridiculous answer?USAA could easliy have listed an explanation for the $charge on my online billThey did notThat would have been too helpful.My father, is years old and has dysarthia (cannot speak understandably).He is regularly locked out of his financial accounts by USAA.Using its convoluted logic, USAA sees fit that my Dad is blocked.My year-old-Dad, a career military officer, retired with the rank of Air Force LtColonel; he served a year in Viet Nam.USAA refuses to unlock his accounts unless they speak with him on the phone.Hello? My Dad has dysarthia - HE CANNOT SPEAK UNDERSTANDABLY on the phone, nor elsewhere.I have told USAA this many, many, many timesYet my father continues to be locked out regularly.My Dad's sad attempts to speak with USAA over the phone are heart-breakingDoes USAA know how that makes a proud military man feel?I'll telll you: Like a dog kicked to the curb.USAA is engaging in elder abuse and abuse of those with disabilitiesSo far, USAA has offered no special help to my father.My 86-year-old father has to wait months until I get home, so I can get him back into his USAA accounts.This is how USAA treats a decorated military officer, one who has given his adult life to military service?I would imagine what USAA is doing to my Dad is illegalBarring him access to funds that are rightfully his.From these experiences, I have learned USAA is only concerned with protecting its own interests, not those of its customers.USAA is not interested in clearing up customers' concernsIt steadfastly claims USAA is right and the customer is wrongNot a great business model.USAA's website is unprofessional; it blocks users from their accounts, specializes in disseminating error and unreliable informationUSAA practices Elder and Disabled persons abuse
*** ***

July 16, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding overdraft protection on your checking account with the USAA Federal Savings Bank (FSB)According to the Depository Agreement and Disclosures (DAD), if your account does not have a
sufficient balance to cover an item, the FSB may overdraw your account and charge an overdraft (OD) feeThe DAD is provided to all new account holders and is available for review on usaa.com*** ***, of our staff, was unsuccessful in his attempts to reach you to discuss your concerns; however, a thorough review of your account was completedOur records indicate that on May 24, 2014, your OD protection was linked to an external credit cardOn July 1, 2015, a transaction debited your checking account, and the FSB paid the itemThe OD protection was unable to draw funds from your external credit card; therefore, a $OD fee was applied the next business dayOn July 2, 2015, you updated the OD protection to draw from your USAA savings accountThat same day, a transaction debited your checking account, and the FSB elected to pay the itemOD protection was unsuccessful as your savings account did not have a sufficient balance to cover the itemAn OD fee was applied the next business dayBetween July 7, and July 15, 2015, both OD fees were refunded as a courtesyMs***, thank you for allowing us to reply to youShould you have any further questions, Mr*** can be reached at *** *** *** ** *** *** *** *** Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I received a scanned copy of the two checks from USAA, that were mailed to *** *** *** *** *** * *** radiology associates on April 7th for a total amount $I called these two recipients on 5/5/at AM but their records are showing that these bills have not been settledThey will notify the collection agency and send me a statement as soon as the account is settled
Regards,
*** ***

October 13,
Sergeant First Class *** ** ***, USA (Ret.)
Complaint ID #: ***
Dear Sergeant ***:
I am responding to your submission regarding your auto claim
Our records confirm that you filed an inquiry with the State of Michigan Department of Insurance and Financial Services (DIFS)We will respond to the State of Michigan DIFS accordingly
Thank you for the opportunity to reply
Sincerely,
*** ***

March 19,
Ms*** *** Complaint ID #* ***
Dear Ms***:
I am responding to your fourth submission regarding your automobile insurance policy and claims
You have not presented any new or addition information that would warrant a change in our positionWe consider this
matter closed; this is our final response
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The exhaust issue was not resolved, and it appears as though it won't be due to improper diagnosisI received a check for my transportation expenses related to the accident
Regards,
*** ***

December 24,
Mrs*** ** ***
Complaint ID #: ***
Dear Mrs***:
I am responding to your second submission regarding your November 28, 2015, collision claim
We responded to your complaint on December 16, 2015. While we recognize that you disagree, we feel confident that the correct decision has been made. As we previously stated, no new information has been presented that would warrant a change in our position.
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ***

July 28, 2016 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding your deposit accounts with the USAA Federal Savings Bank. We responded to your complaint on July 20, 2016. Since an inquiry was filed with the Consumer Financial Protection Bureau (CFPB) about the matter, we will respond to the CFPB accordingly. Sincerely, *** ***

January 13, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding a hold placed on a deposit made into your USAA Federal Savings Bank (FSB) checking accountOur employees are expected to be helpful and to assist with our members’ concerns,
and I regret any inconvenience you experiencedThe FSB handles deposits in accordance with the Depository Agreement and Disclosures (DAD), which is provided to account holders when they establish a deposit account and is available for review on usaa.comAccording to the DAD, the FSB can place a hold on funds deposited via Remote Deposit Capture, such as Deposit@Mobile, for up to seven business days from the date of depositIn some instances funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with the FSB, and such other factors as USAA, in its sole discretion, deems relevantWe thoroughly reviewed your account and determined that the holds were placed appropriatelyThe FSB applies the hold policy uniformly to all members and acts in accordance with all regulations as well as our core values of service, loyalty, honesty, and integrityUnfortunately *** ***, of our staff, was unable to reach you to discuss your concerns and to provide you with additional deposit options, such as direct deposits of your funds or deposit via wire transfer, as they may not be subject to holdsIf you have any additional questions, Mr*** remains available and can be reached at *** *** *** or ###-###-####, Extension *** Thank you for allowing us to reply to youSincerely, *** ***

October 1, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your second submission regarding your automobile claimOnce you have provided the requested information and it is reviewed, our claims staff will be in contact with youShould you have any additional questions, *** *** remains available to assist youWe appreciate the opportunity to review your concerns againSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHowever I will not hesitate to file again if things are not straightened out so that this does not happen again
Regards,
*** ***

February 18, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding a charge on your credit card accountWe strive to provide quality service, and I regret that this was not your experienceThank you for speaking with *** ***, of
our staff, who addressed your concerns and provided a $credit to your account as a courtesyI hope that your conversation with him reassured you that your satisfaction is important to usIf you have additional questions, Mr*** remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

September 2, Mr*** ** *** Complaint ID #: ***
* Dear Mr***
* I am responding to your submission regarding the cancellation of your automobile policy We were later informed the address was out of date; however, you declined to provide an updated mailing
address. Our records confirm that we mailed a nonpayment cancellation notice dated June 13, 2016, to the address on file informing you that a payment was required by February 2, 2016. This notice was only sent after we made multiple attempts to collect the past due balance. We were later informed the address was out of date; however, you declined to provide an updated mailing address. The required payment was not received by the due date causing your automobile policy to cancel due to nonpayment. You remain responsible for the uncollected balance which must be paid before we can consider any new insurance policies *** ***, of our staff, was unable to reach you to discuss the matter; however, he remains available to assist you if you have any questions We appreciate you allowing us to reply to you. Sincerely, *** ***

September 17, 2015 *** *** ***
*** ** ** *** Dear Ms***: I am responding to your submission regarding your automobile loss on August 20, 2015. We are responsible for analyzing each claim on its own merits and for making decisions in accordance with the
terms, conditions, and limitations of the policy and applicable state laws. A thorough review of your claim was completed, and as *** ***, of our staff, advised, the liability decision has been updated. Should you have additional questions about your claim, Ms*** remains available to assist you. It is important to note that USAA operates its business in accordance with our core values of service, loyalty, honesty, and integrity, and we respectfully reject your allegations that this matter is a scheme to increase your insurance rates. Thank you for the opportunity to review your concerns and to respond to you Sincerely, *** ***

September 25, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding your July 11, 2015, automobile claimWe responded to your complaint on September 11, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our positionUSAA acts in accordance with our core values of service, loyalty, honesty, and integrityWe respectfully decline any allegations of wrongdoingWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, *** ***

December 13,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your homeowners claim
Our records confirm that you filed an inquiry with the Georgia Department of Insurance (DOI)We will respond to the DOI
accordingly
Thank you for the opportunity to reply
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because:I am rejecting this for the same reasons I previously mentionedI think anyone who spends a short time looking at USAA reviews on line will quickly agree that they no longer provide satisfactory service!
Regards,
*** ***